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Ace Appliance Heating & Cooling

5.0 (1 review)
Open • 9:00 am - 5:00 pm

Services - Ace Appliance Heating & Cooling

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

8 More Services

Fire heating system installation

Fire heating system repair

Fireplace installation

Fireplace insert installation

Fireplace repair

Fireplace insert repair

Water heater installation

Water heater repair

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3 years ago

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WJ Barnes

WJ Barnes

(4 reviews)

$$$

This bussiness is extremly dear to use. I paid $596.41 after taxes, to install a honeywell furnace…read morehumidifier (humidifier bought at Home Depot by me) a good job of removing old Wait Humidifier & installing new humidifier. Water line nicely connected. Humidstat left for me to connect, drain left for me to connect. Eighteen gauge/five wire line to living room left for me to purchase, fish through wall and install. Did replace furnace pump (old one was causing water to be on floor). Had almost nothing in Business Vehicile. Had to go to get parts and shut off valves. He did make the furnace/hot water heater area look good. Garbage left for me to get rid of. Missed installing one gas shut off valve. Plumber is paid $100.00 per hour. So the metre was ticking.

I do not recommend WJ Barnes for any service and will not be using them in the future. I called…read moreregarding water coming through my furnace onto the floor flooding my basement. I also booked an appointment to meet with their sales person to get a quote for a new furnace and AC because of this issue. The soonest they could come to look at my furnace was 2 days later, but they did. The tech arrived, blew in the drain pipe (which I already checked was free of obstructions), put on a plastic connector to the drain/overflow pipe to make blowing easier next time for some reason (I can easily blow air the other direction from the drain side to check this and I already did). Then he put Freon in and left. He did not check anything further, didn't open the furnace to see what might be leaking, where it was coming from, or if there was something else maybe broken nor did he turn anything on to see if the issue was resolved or still happening. He just left. I turned the A/C back on and within 20 minutes, water was leaking all over the floor again through the furnace, so I called back. A re-visit was scheduled for 3 days later because it was a long weekend and he was driving somewhere else now - too bad he didn't check it while he was still there. That was it, that's the last I saw or heard from him. It was August, very hot, and because my confidence in WJ Barnes had fallen to less than nil, I cancelled my sales appointment for the Tuesday and I called Reliance Home Comfort and two days later (on a Sunday even) I had a new furnace and A/C installed and working - that is how customer service should be provided, not how I received it from WJ Barnes. I gave WJ Barenes 2 stars instead of 1 because she knocked 15 minutes off my bill.

Ace Appliance Heating & Cooling - hvac - Updated June 2026

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