I went to the Diamond in the Ruff in Acushnet MA. which seems to have a website that is Diamondintheruffspa.com? Anyway, I rescued an old poodle mixed dog, and took him there because he was very matted when I got him, and they did a good job. I take the dog bi-weekly to self baths in Fairhaven and waited 3 months to take him back to get his fur trimmed and washed, etc. The experience was just awful! This is what I got: the grooming was done in just over half an hour, they told me the dog was matted, when I know he was not, the dog has curly hair. Because they said he was matted, they shaved him. I picked up the dog and he was stinky. This dog did not smell like anything good. It was obvious to me that the dog wasn't washed, maybe they just passed one of those "dry shampoos" but the dog was stinky, Then he had a cut in his skin, which they didn't notice, and did not put any antibiotic. The icing on the cake was that they DID NOT cut his nails, and my dog developed an allergy because he got a haircut without a wash. Then they charged me 129 dollars! I called several times regarding this service and when I got to talk to people they said that someone would get back to me, I'd call again days later and they would leave a message that the owner would get back to me, but the owner never did. Terrible customer service, they don't care about your dog. read more

I've had golden retrievers and labs for the last 30 years. Diamond in the Ruff does absolutely the best groom and under coat EVER! Thanks! You are the greatest!! read more

Diamond In The Ruff - Pet Groomers Near Me - Acushnet, Massachusetts

We have been taking our Havanese pup here to get groomed for years. They are always pleasant and do an excellent jo! I highly recommend them. read more

I take peaches in for grooming,deshedding, and nail trim. I was a little hesitant at first because she was a little leery about being touched too closely. She was adopted from puerto rico after hurricane fiona so not sure how traumatic life had been for her. She has finally come about of her shell and welcomes a hug every morning! Diamond in the ruff has done a good job with her, the young lady that has groomed her twice now says she is not a problem. My only wish is that the staff were a little more outgoing and informative, other than that,,,no complaints. I will be bringing her back again read more

Save your money I paid for my dog to get an elastic in her hair after a 2.5 hour wait and also fleas.

Was so disappointed to have to write a negative review especially during these times and as we are constantly going above and beyond to support small business. We recently moved to the area with our two dogs (Husky & Pomsky) and stumbled upon Diamond In The Ruff for grooming. Since our pomksy is deaf and thus VERY sensitive to being crated, and since our Husky is a puppy and it was her first time getting groomed, we specifically did our due diligence to ask if they created the dogs AT ALL during the grooming process and they assured us they did not. We asked this when we called before booking our appointment, confirmed it when Diamond In The Ruff called to confirm our appointment, mentioned it again when we arrived for our appointment, and there was even a specific question asking about it on the intake forms that we also noted it on. Also want to mention that the receptionist was the one to "note" all of our grooming requests. Not once did the groomer come out to introduce his/herself and ask about our grooming details. Red flag number one, but I idiotically thought it would be fine. They told us they would call us 30 minutes before they were complete with their grooming to ensure ample time and seamless transition from groomer to us (again, confirmed they would not be crated). We know that huskies notoriously take a long time grooming especially since a majority of the cut is very tactical, but when over four hours went by and no phone call had been received, we got concerned. I called Diamond and they said Kai (our Pomsky) was already done, and they were finishing up Mika (Husky) that she had gotten delayed because the groomer had to help another groomer. Immediately I thought, if Kai had been done for who knows how long before and Mika's designated groomer had to step away from grooming her for a period of time, there was only one place they could have put them...crates. We rushed over and immediately we hear crying/whaling coming from the back that sounded like our little Kai. No one was at the front desk, so we ran into a groomer that was walking past the front to the grooming area and I had asked her if Mika or Kai had been crated at all-She said yes. When the receptionist arrived, I immediately asked her why they were crated and where they currently were--her knee jerk reaction was to try and turn the conversation on me by hastily saying " how do you know they were/are in crates?" I said because their groomer just told me...I hear Kai crying again and I am furious. I immediately asked the receptionist to go and get him out of the crate right away and the first thing she does is say "well once you pay you can release him." Who says that??? As if I was going to run out of here without paying. No, I just wanted my dogs 1. To not even be put in crates from the get-go like I had been promised multiple times over and 2. Get them out of the crate immediately. As soon as they bring Kai and Mika to me I knew they were not OK. They looked scared and traumatized-exactly what we were trying to avoid. To go to a brand new groomer and one of them never being groomed before, you as the dog owner want to try and ensure the most positive experience as possible to desensitize the dogs moving forward. That is exactly the opposite of the service we received. They clearly do not care about animals well being whatsoever. To be lied to straight to your face, it's not only disappointing, but disrespectful and not to mention unprofessional. Here we were thinking this would be our go-to place for grooming, daycare, and even training-I will NEVER be going back to Diamond In The Ruff again and would absolutely not recommend it to anyone. Sad when a place is pure smoke and mirrors. If there is no trust between workers and owners, then what do you have in this line of business? read more

I brought my beagle and she asked do you want him shaved I said no. I want him trimmed around the neck, backend, and under his paws. He is a mix so his hair grows different then a pure beagle. She showed me different numbers of the trimmer they use. I picked five and said this won't be shaved? She said no he will have medium size hair. He came out shaved. You couldn't put your hand through his hair. And they are $30 more than any groomer I have been to. I went to them because my groomer retired. Never again! maybe the receptionist isn't familiar with cuts. The groomer never came out to discuss what I wanted, it was the receptionist who took the info. There was something lacking in this business. Not professional if the groomer doesn't come out to talk to you. read more

Horrible business. So many dogs so little staff. Unprofessionalism at its finest. They didn't like what I had to say on there Facebook page so they blocked me and took the picture off line that spoke of there inability to watch all those dogs at once. That is how they deal with things. They claim they don't have video. But they do have lots of video on FB. They should put the phones down and watch all the dogs. Would not recommend this place for anyone who loves there pup. read more

Our first time here I needed a product for my pups bad rash, and they had what I was looking for from one particular company. Our grooming experience was amazing. They were able to squeeze my two boys in last minute on Thanksgiving eve! They were welcoming and friendly and amazing with my babies, and they said my scaredy cat was great for them!! We will definitely be back! read more

I had taken my 16 yr. old Yorkie to a groomer who did nothing, almost 3 weeks later I went to Diamond in the Ruff in Acushnet MA. I am so thrilled with how gorgeous Max looked when I picked him up! When they brought him out he wasn't crying or shaking like the other place, he was happy and his usual wiggly waggly self. Kendra was the groomer who serviced Max, he has never looked this handsome and well groomed EVER! I am so happy w/the service we received I already have his next appointment booked. I am so happy to recommend the services there to any and all pet owners in my area. read more

I took my dogs here about a week ago.. trying to find a good groomer in the area. When I walked in I was pleasantly surprised it was a really nice place. My appointment was at 9:00am and my dogs weren't ready till 3:00. My dogs are Bichon shitzue and have a lot of fur on their faces ... my males face was totally shaved off... the girl out front told me he moved and was fresh so she had to shave his face. I showed pictures of what I wanted and the dogs looked nothing like the photos.... Which is ok I was upset but figured I would give them another chance... maybe.. about a week went by and one of my dogs got really sick ( kennel cough). When I called the vet I told her I went to a new groomer and she asked me if it was diamond in the rough I replied yes and she said they have treated a few dogs since last week. That being said my husband called them and they took no responsibility for knowing they had an outbreak... this place is way overpriced and ended up costing me more for medication... think twice about bringing your dogs there! read more

Has gone downhill. Asked for my dog to be cut short and it didn't look like he got a haircut at all and the girl at the front desk argued everything with you. read more

It is almost hilarious how unprofessional this business is. There is such a lack of communication between the pet owners and the business it scares me. Would never trust this garbage fire of a place with any pet I own again. read more

The owner of the business contacted me within a few hours of posting the review to apologize and offer to remedy the situation. I do appreciate their willingness to help and hopefully they will address the issues in the original review. The first time my dog had been there, he came home looking clean and smelling good. I have updated my review to 3 stars for the prompt attention from the owner and maybe will give them another chance in the future. read more