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    Diamond Jim's Custom Jewelry

    4.2 (39 reviews)
    Closed • Closed

    Services - Diamond Jim's Custom Jewelry

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    Diamond Jim's Custom Jewelry Photos

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    Reviews With Photos

    Tiffany S.

    I went in here just to look at engagement rings. The girl that helped me was so patient. I was looking for something vintage, gold, nothing too pricey. There were two rings I was going in between. One of the employees Quinn (I believe he is the owners son) recommended that we take the diamond and setting from one ring and use the vintage band I wanted. It was literally getting the best of both worlds. I got to pick up the ring today and it is better than I expected. Can't wait to get it on my finger for the long haul! They did an amazing job. I already have my wedding band on layaway, going to look for my fiancé's wedding band there too. Plan to purchase jewelry there in the future! They have an amazing selection of everything there! I was so pleasantly surprised with the work they did. 100% exceeded my expectations.

    This G.

    SHOULD GET 0 RATING -DO NOT TAKE JEWELRY THERE TO BE FIXED. I HAD SEVERAL PIECES FIXED. 2 rings bands, a ring sized, a claw clasp put on a necklace, a pendant repaired, another ring band fixed and soldered closed together. Both ring bands broke, the ring that was sized the gem fell out next day after wearing it, the pendant broke where repaired, the other ring band came un-soldered and also broke. I called immediately after the ring gem fell out and the on the phone she acted like they were going to charge me again to repair their shotty work. I told her oh hell no I will never go there again if that's the case. I gave her my number for a call back and they have never been called me. This place does shit repair work and then wants to charge for them to fix again. Uh no thanks. The only thing that hasn't broke yet is the clasp but I was for someone else and I don't even know if that is still ok or not

    Scratched band

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    2 months ago

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    2 months ago

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    11 months ago

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    2 years ago

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    2 years ago

    Great jewelry repair and custom jewelry. Wouldn't go anywhere else! Staff is friendly and accommodating.

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    2 years ago

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    7 years ago

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    9 years ago

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    5 years ago

    Business owner information

    Photo of Quinn V.

    Quinn V.

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    6 years ago

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    3 years ago

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    5 years ago

    I love this palace. The staff is helpful and they have some cool pieces inside. My favorite local jewelry shop

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    5 years ago

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    15 years ago

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    5 years ago

    Did an amazing job on a custom ring and upgrading my diamond. Thank you for your amazing craftsmanship.

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    5 years ago

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    8 years ago

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    9 years ago

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    Ask the Community - Diamond Jim's Custom Jewelry

    Review Highlights - Diamond Jim's Custom Jewelry

    “Thank you Quinn and all of the Diamond Jim's staff for a great experience and all future jewelry needs.”

    Mentioned in 8 reviews

    Read more highlights

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    Tapper's Diamonds & Fine Jewelry

    Tapper's Diamonds & Fine Jewelry

    (88 reviews)

    $$

    I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

    I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

    Metals In Time - Exterior

    Metals In Time

    (46 reviews)

    $$$

    Downtown Royal Oak

    Botched Watch Repair & Terrible Customer Service: TL/DR find…read morea different store if you are looking to have your watch repaired. In April I dropped my watch off here for repairs; the watch was running slow and the crown needed replacing. I was told that it would be ready in 3-4 weeks, which would allow me to retrieve my watch before I move out-of-state in June. However, the repair took longer than expected due to parts sourcing. While this was an understandable delay, I was not informed of any delays or repair updates; I had to continuously text and call the store asking for an ETA for the watch to be repaired. When I finally received the watch in July (two months after I had been told it would be ready), the watch was in a worse state than when I had dropped it off: the chronometer is offset by 2-3 seconds, the lower hand has fallen off of the face, and the self-winding mechanism is making scratching noises inside that watch that were not previously present. As I now live in Tennessee I contacted the store to ask for a refund: they refused without seeing the product (which I am unable to hand deliver and do not feel comfortable mailing them due to their poor customer service and botched previous repair) and told me "you have a warranty for this". For context, I've had this watch repaired multiple times over the years due to damage received while deployed or on exercise with the Marines; this is hands down the worst experience I've had with a repair shop.

    Trashiest place in royal oak. Horrible staff. Owner is a pompous fool. Purchased a ring and had it…read moresized. It broke 3x. Each time being repaired at their facility. Owner suggested that if you buy a car on sale, as I bought the ring on sale, the warranty doesn't transfer. I was confused, does he associate his store with a used car lot? Went to three local jewelers to see if they would buy the ring. Two refused and said it was poor quality. Third bought it for a loss from what I originally paid.

    Diamond Vault of Troy

    Diamond Vault of Troy

    (93 reviews)

    $$

    I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

    Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

    Diamond Jim's Custom Jewelry - jewelry - Updated September 2026

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