Wow I'm really impressed with how well they treat everyone and the great job they did cleaning up my silver charm! Wide selection of exquisite jewelry and the staff is very friendly and treat you like family. read more

Diamond Jim's Custom Jewelry - My charm before taking it in to Diamond Jim's. - Jewelry Near Me - Madison Heights, Michigan

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Paid for a custom ring using special (to me) stones. The final piece didn't meet the quality I expected. An attempt at correcting poor workmanship actually made the problem worse. There was no further value in attempting improvements or a re-do. I will not return for future business. read more

Marilyn gives the best service and I've been happy with every purchase. They have also done an outstanding work restoring an old ring for me. read more

These guys are the best. Quinn (owner, GM) is who we will always drop our prized possessions off with. From diamond engagement rings to wedding bands to watch repairs, love them! read more

Great jewelry repair and custom jewelry. Wouldn't go anywhere else! Staff is friendly and accommodating.

I stopped in here for the first time a couple days ago to sell some jewelry I no longer wore. As soon as I walked in I was greeting by Dave. He was so kind and genuine and I had the best time speaking to him!! I was very happy with the offer he gave me for my jewelry. Their selection of new and vintage jewelry is absolutely stunning! Thank you Dave! I will definitely be back for all future jewelry needs. read more

Talked through me with different options to repurpose my ring from a former marriage, and offered me more cash for the piece than any other place had when I decided to let it go instead. They were empathetic, creative, and kind, I would visit them again in the future had I need for their services. read more

The best jewelry store in the area, and the only one we trust for repairs and cleaning. We recently brought in the jewelry and watches from our parent's estate, and they made a detailed appraisal, bought items at a fair price and we highly recommend them. Very knowledgeable, friendly folks that are a pleasure to deal with. read more

I've lived in Royal Oak since 1996 and I've been visiting this store since then. The staff is super polite and knowledgeable. Repairs and batteries are quick. I recommend them 100% read more

The VERY best jeweler I have ever been to! The team at Diamond Jim's is excellent. My mom passed a few years ago and most of her fine jewelry was stolen. I still had a few items from her so I wanted to take what I had and turn it into something nice... the Diamond Jim's team did just that. They exceeded my expectations and I truly couldn't be happier with the results. I think at this point, they have completed 6 pieces for me. The design and execution of each item was perfection, not to mention the customer service was A+! I highly recommend them. 5 Stars! read more

I went in here just to look at engagement rings. The girl that helped me was so patient. I was looking for something vintage, gold, nothing too pricey. There were two rings I was going in between. One of the employees Quinn (I believe he is the owners son) recommended that we take the diamond and setting from one ring and use the vintage band I wanted. It was literally getting the best of both worlds. I got to pick up the ring today and it is better than I expected. Can't wait to get it on my finger for the long haul! They did an amazing job. I already have my wedding band on layaway, going to look for my fiancé's wedding band there too. Plan to purchase jewelry there in the future! They have an amazing selection of everything there! I was so pleasantly surprised with the work they did. 100% exceeded my expectations. read more

Diamond Jim's Custom Jewelry - Jewelry Near Me - Madison Heights, Michigan

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I happened to find Diamond Jim's while looking for jewelry stores on Yelp. I had not heard of or seen them before, but I wanted to check them out because they had a good rating. When I go to a jewelry store, one of two things seems to happen: either I am completely ignored or treated very rudely, or I am given over-the-top, yet condescending attention. So I was pleasantly surprised on my first visit being treated 'normal', so I decided to come back. We were here looking for an engagement ring and everyone I worked with was very helpful and pleasant. I was not finding anything I felt to be 'the ring' so it was suggested that I have one custom made, which was the perfect solution. However, I soon realized I was not really sure what I wanted. I primarily worked with Quinn and Brittany who had me provide pictures of rings I liked, detailing what it was about the ring I liked. From there, they provided me with CAD images of rings which we then were able to build upon until they helped me discover exactly what I wanted for my ring. I find it interesting that while working with them, I was able to narrow down and figure out exactly what I wanted even though I initially had no idea. With regards to choosing a diamond, they were amazing with that as well. We initially came in for a brief overview of the 4 C's of diamonds (actually inspecting with a loop different colors and clarity) to help us decide what we might want. We then provided our price range and specifications and received GIA certifications via email to review. From there, we selected the ones we wanted to look at and they had them shipped to the store for us to view and make a selection. All in all the process took about six months, but that was mainly because I was not sure what I wanted and kept requesting changes. If you know what you want, this whole process could probably get done in a month. I could not have been happier with my experience and final outcome. The store also has a nice selection of vintage pieces that seems to change frequently which I love checking out. If you are looking for something for that special someone, want something very specific, and want friendly service, definitely check out Diamond Jim's. read more

Drove a far ways to get my watch bands sized asked if they knew how to size an Apple Watch band they said they did obviously they did not! They took the magnetic slides off of my new watch bands! FYI make sure you check their work before you take anything out of their establishment! read more

SHOULD GET 0 RATING -DO NOT TAKE JEWELRY THERE TO BE FIXED. I HAD SEVERAL PIECES FIXED. 2 rings bands, a ring sized, a claw clasp put on a necklace, a pendant repaired, another ring band fixed and soldered closed together. Both ring bands broke, the ring that was sized the gem fell out next day after wearing it, the pendant broke where repaired, the other ring band came un-soldered and also broke. I called immediately after the ring gem fell out and the on the phone she acted like they were going to charge me again to repair their shotty work. I told her oh hell no I will never go there again if that's the case. I gave her my number for a call back and they have never been called me. This place does shit repair work and then wants to charge for them to fix again. Uh no thanks. The only thing that hasn't broke yet is the clasp but I was for someone else and I don't even know if that is still ok or not read more

Diamond Jim's Custom Jewelry - Jewelry Near Me - Madison Heights, Michigan

I have been bringing everything from wedding rings and precious family heirloom jewelry, to just getting watch batteries to Diamond Jim's for about 3 1/2 decades. And every time they do a repair on my jewelry, it's always done great. The one time where I didn't like the way, they set the center stone in the ring, I brought it back and they changed it to the way I wanted it with no extra charge. Also, when you go there for something else, you can have your rings and jewelry cleaned while you wait. I've never had a problem, trusting them with my jewelry and will continue to do so because of their high level of service and quality work. read more

This place is great! When are you getting something repaired or looking to buy something new they always take care of you in a timely fashion and their prices are pretty reasonable, as well as the service is pretty good read more

I have been desperately trying to sell my engagement ring. I was assured by the girl on the phone that I could bring in my ring for a quote the next day. I drive a long distance to Jim's next day to find out the guy who deals with quotes isn't working until tomorrow. Out of desperation on my end, the girl offers to give me a quote and I accept, unknowingly she would scratch my ring on a stone. Then insults me by saying she would give me $73 flat because she does not know the specific weight of the diamonds/ or if they're real, EVEN THOUGH the insurance certificate with all the specs listed was right in front of her. I had the certificate, what was the point in scratching it??? Poor customer service overall. I introduce myself, giving the man and girl my name and they could not give me their names in return. Sketchy too. read more

Diamond Jim's Custom Jewelry - Scratched band - Jewelry Near Me - Madison Heights, Michigan

I love this palace. The staff is helpful and they have some cool pieces inside. My favorite local jewelry shop

I just dropped by with a bag full of jewelry boxes and they helped me right away. David was wonderful in helping me with selling some of my grandmother's and my jewelry. I had never done that before and didn't know the value. He was patient, friendly, professional and honest. Quinn and Marilyn were so nice and made this experience a delight. HIGHLY recommend them. read more

My husband got a beautiful sapphire-white gold band for an anniversary/birthday gift. I love my ring and have gotten many compliments on it. My husband has purchased earrings for me in the past and I love those too. read more

Diamond Jim's is my favorite place to shop for jewelry, the have a HUGE selection of everything and are fully capable of creating anything you want! If you're looking for an exquisite engagement ring at an affordable price (or in any budget at all), diamond Jim's is the place to go. They have a large selection of loose diamonds and over 500 gorgeous engagement rings in store to choose from and hundreds to search through on their website! Their staff is always friendly, inviting, and willing to take the time to explain and teach you everything they know about jewelry! read more

These people are only about milking money from their customers. Swore my yellow gold ring could be dipped in white gold so I agreed to have it sized & dipped. After 3 months ring looked like shit & of course they wouldn't take the ring back after it had been sized. I made a negative review and Melanie forced me to remove it before she offered any assistance. I was told she would dip my ring for free, for life. Unfortunately every time I went to have this done, no one remembered this offer. I won't delete my review this time Melanie read more

Went there today for my second time based on a great recommendation by a family friend who has been going there for years. Worked with Quinn to sell some of my gold and size a few rings. He could not have been more patient with me. Never once did I feel rushed even when it was past closing time. Picked up a few pieces that I had repaired on my first visit. They also made my daughters wedding ring and did an amazing job. I will most definitely be back and highly recommend working with Quinn. Such a nice guy! Thank you for your great service today. read more

The service at this small family-owned store is exquisite! Melanie attends the trade shows and keeps up to date on all the latest styles. She helped my fiancée custom design a wedding band and the end result was spectacular. I have returned many times since then and will continue doing so. read more

we have been going to Diamond Jim's for 23 years. And these are the only people I trust with my jewelry. My husband bought my engagement ring here, and then bought a one of a kind, wedding ring, that wraps around it, with Marques and Baguettes, 23 years ago, and it still is the most gorgeous set ever!! I get compliments all the time on it. My Daughter bought a heart shaped necklace there, with my 3 Daughters stones on it, and they have put, 10 stones, for our Grandchildren, and 4 stones, for our Great Grandchildren on it. I thought it would never hold that many diamonds. But it does! And again, the most gorgeous piece of work, EVER! I bring them in all the time to have the stones checked, on everything, and when they clean them all, they look like new!! OUTSTANDING! BEAUTIFUL! And CONFIDENT leaving my jewelry with them! And highly recommend them!! THANK YOU EVERYONE, AND DIAMOND JIM'S!!! read more

I had my Tag Heuer watch cleaned and refitted by Sienna, she was super helpful, professional and knowledgeable! Couldn't of been more happier with the service she provided! read more

I have been to Diamond Jim several times and have never been let down. Jewelry is reasonably priced, employees are always super friendly and helpful and they are awesome with repairs and cleaning. read more

My husband has been buying me jewelry from Diamond Jims for as long as we've been together, and they're the only place I go if anything needs repair. I can't rave enough about the employees, I have NEVER had anything but a wonderful experience with each and every one I've interacted with. Every time I come in, no matter what for, they offer to clean and polish my rings for free (even the ones not bought there)! They moved from the original tiny shop right on the corner to a larger building next door a few years ago, but they can be incredibly busy and parking can get tight as a result. read more

Did an amazing job on a custom ring and upgrading my diamond. Thank you for your amazing craftsmanship.

The small Gem of Oakland county. Honestly my favorite place to go to get anything fixed or to buy anything. Highly recommended to go here for jewelry of any kind read more

I have been to diamond jims several times. We have sold gold, taken a loan and purchased a wedding band. The last couple of times i was there i felt rushed and wasn't given the attention i was accustomed too. I was shopping some custom work around to several jewelers, and was not pleased with the attitude of the employe that helped me. After visiting several shops, I chose Clawson Jewelers on Main st. read more

Purchase 3 pairs of earrings September 2016; one specific pair for my daughter. I was told if I ever wanted to sell some pieces be sure to come back. She "out grew" her pair and I returned this month to sell or up- trade them, for bigger hoops; it hasn't been a year and the owner offered me $5! Which I found insulting, after I paid $55 for them. She insisted that there was NO WAY she had ever charged me that amount and that if I COULD prove it she would see what she could do. I always keep my receipts...I didn't bother coming back bc I felt hoodwinked and they were all so very RUDE. Nothing like how they were when I purchased jewelry. It is obvious that they are uniquely good...at lies. read more

I've been a (faithful) customer for many years and have never been disappointed. Quinn, Brittney and everyone are always patient and very helpful. After a major ring rebuild and a minor earring repair for my friends from the Chicago area, they have become customers, too! read more

This place is amazing ! I have been going to them for a bit now. They really showed me their true colors when the day before my wedding I had them tighten my antique Hamilton watch, and clean my husbands ring as well as my early 1900s vintage very delicate engagement ring. They noticed a Stone was missing it was small and I somehow had not realized !!! They called me, I was so stressed and didn't want my husband to have a freak out like I was! The woman I was working with was amazing, she said don't worry about it. I will fix it and take care of everything he will never know. He went in picked it all up, good as new they replaced the stone! Once the wedding was over and we were reflecting on the night, I said so do you know why I had to have you pick up our jewelry so last minute... he had no idea, I explained and he was so happy I hid that till after the wedding to tell him haha. THANK YOU for taking such good care of us! read more

My fiance and I stopped into Diamond Jim's to look for engagement rings on a whim, as they are one of the few jewelers open on Sundays. After a not-so great meeting with another jeweler the day before that had left us feeling deflated, we entered Diamond Jim's and met Quinn Verniers. Quinn was extremely helpful and knowledgeable, and bonus: he has a love for vintage inspired jewelry. He appraised my fiance's diamond and we discussed our vision for an art deco setting. We had known that what we had in mind wouldn't be available for purchase, and would likely need to be custom designed, yet Quinn suggested we look at his inventory to find a setting that has some of the characteristics we were looking for. And boy, did we ever find the perfect band! The engraving was exactly what we wanted and he suggested his designer could cut out the existing head and redesign it for our diamond, aligning with our inspiration photo. The ring was finished on the early end of Quinn's estimated timeline and the price was very reasonable for the work. The final product absolutely took my breath away. read more

I can't say enough nice things about this fine business. I believe it is family-owned/operated and they unfailingly do outstanding work and are super friendly to boot. They've done minor repairs for me in addition to completely reconstructing a very delicate necklace for me. And the prices are very reasonable. Their jewelry is beautiful as well. read more

I'm really happy with Diamond Jim's. I had an antique platinum setting that was missing the center stone. It was my grandmother's ring and I wanted to add a sapphire to it. When I took it to Minors Den wanted over $300 just to add a gem to it. That wasn't counting the price of the sapphire. I was heartbroken at that price just for the service I didn't think I would be able to fix it. I took it to Diamond Jim's and I am so glad I did. The service was great. They charged me 1/3 what the other store wanted, and less for the sapphire in addition. In addition to great prices Diamond Jim's got it done in less time than another store took to do a minor repair to another ring. The ring looks just how I wanted it to. I'm so happy I shopped around and ended up at Diamond Jim's. While in the store I looked around and saw some lovely pieces there too. I'll have to go back when I'm looking for any new jewelry. read more

I have always gone to Diamond Jim's for minor jewelry repairs over the last 10 years. I even had an old ring made into a new ring and a pair of earrings last year that were perfect. In January my now husband and I were searching for just the right engagement / wedding ring set. We started at Diamond Jim's but wanted to shop around a bit. Quinn was very helpful and offered to validate any purchase we made elsewhere to ensure our diamond purchase was certified and from a reputable company. We ended up back at Diamond Jim's and found the set we wanted. Quinn talked with us and asked what type of center stone we were interested in. a week later he had 3 different stones all of excellent quality. We picked the stone and ordered the ring. It was ready in 2 weeks and he even did a GIA certification for our insurance records. I will continue to do business with Diamond Jim's for all of my jewelry needs. Thank you Quinn and all of the Diamond Jim's staff for a great experience and all future jewelry needs. :-) read more

I recently visited to get my battery replaced in my watch. In the process of replacing the battery the glass on the face was shattered. They sent out the watch to fix the glass and charged me the cost of the batter (after they technically broke my watch). I was told it would take less than a week. Exactly one week later I called and was told the watch was not ready. I asked to speak to the manager. He said well it takes more than week, I said well then why did your employee tell me less than a week? I wouldn't have f/u if you had said more than a week. He goes on to say "well it's not like flipping a burger". Not once did I raise my voice or come off rude. Yet he had the audacity to make a snarky comment to me. In addition, he said they did not break my watch they were "replacing" the glass. I'm sorry but the glass had to be replaced because you shattered it in the process of replacing a battery. Very disappointed in the customer service I received at Diamond Jim. The staff was okay but for a manager to come on the phone and make a rude comment is outlandish. read more