Very dishonest company. Parking ticket states "customer walked off". I parked and went to go get a coffee at a cafe across the parking lot before returning to the mall for shopping purposes. The ticket was issued 2 minutes after I parked. How could they possibly know in 2 minutes I was not shopping at the mall. or maybe I was having a coffee date the cafe in the same parking lot? They gouge you with the fee, the city charges $40 and they are charging $80. You can send in proof that you were a customer of the mall and they still do not remove the fine. Don't think I will be paying this ticket anytime soon. read more

Ridiculous and sneaky patrollers are trying their best to give you a 'ticket', while this company has the rudest customer services in the world I've ever seen. Guys just DO NOT pay for any tickets from DIAMOND PARKING :) read more

This morning I was ticketed less than 2 minutes after parking (I parked at 9:24am and was ticketed at 9:26am). The sign in lot code 4249 states that parking is 2hrs max and for customers only. I would not have even had enough time to enter the store in that amount of time. My ticket states "for customers only, walked off in courthouse direction" which is correct. I walked off in that direction to meet my mom for a walk prior to shopping as she lives close to that lot. I did go shopping in both the save on and the BC liquor store that has parking lot services within 2hrs of parking which from my understanding does not violate the parking rules as that is exactly what the sign states. I then after doing my shopping and between stores watched the attendant sit on his phone and take a facetime call within 45 minutes which doesn't look like working to me as I would assume that as a parking attendant you need to be watching the parking lot however I could be wrong. I have already submitted a dispute notice with receipt copies showing I was a customer within the listed time frame so that is not what this is regarding. After submitting the dispute, I then called your customer service line (called at exactly 10:44am) to submit a complaint regarding as I do think it is ridiculous to ticket someone literally 2 minutes after parking and to then take what appears to be a 45min break but again that could be company policy. Upon answering, I was met with a very rude customer service individual who then told me they would not take my complaint and that it is not my business what the attendants are doing. She then also cut me off multiple times stating that she would not take my complaint. I don't expect a customer service individual to agree with my complaint but I do expect it to be noted and considered. She did not ask me the lot, the attendant, or anything regarding the issue. Exclusively stated while cutting me off repeatedly that she "does not understand my issue" and that "its none of my business what they are doing" and she is correct it isn't, but when you sit on a curb 20ft from my car and openly sit on your phone and loudly take facetime calls in uniform, it doesn't need to be my business for me to notice and take note. To be completely honest, I think I was ticketed more out of convenience since he did not move from his spot sitting on the curb for at least 45min and it's certainly easier to ticket a car right beside you than it is to actually watch the lot but that is neither here nor there. A company the Diamond family should be ashamed of. read more

I parked in a diamond lot and paid for the day, when I returned to my vehicle I had been ticketed for parking in a reserved spot. I took a photo showing that there was very clearly no signage to indicate this spot was reserved, and when I checked the photos from the attendant there were also no signs visible. For my $14 spot, Diamond insists I pay $88 dollars for using an unmarked reserved spot. I submitted an appeal showing my pictures of the spot clearly being unmarked, and all they had to say was "too bad" I will not be giving these criminals a cent, why is there no consumer protection for people who pay to use a service and then get unairly gouged like this? I would also like to mention that the stairwell of this parking lot wreaked of urine and there was a big pile of human feces on the second landing. Will never park in a Diamond lot again read more

Parked in this empty lot for less the 5 min to drop someone off buddy must have been hiding around the corner. price gouging 120.00

The worst. I paid for parking til 6 and I come out 6:02 they ticket me.

I received a ticket for $126.50 but it's not my vehicle, not my license plate, nor have I been to the parking lot noted on the ticket. Do you think it's easy to let these morons know. Rhetorical question. read more

I bought 4 hours of parking, but got ticketed for 10 minutes when my ticket elapsed. I will never use them again or return to Granville Island. Jerks! read more

the worst experience ever, I have parked outside of Cibc commercial dr to use the bank machine as instated it is ok for 30mins for cibc customer. I got a ticket less than 15mins. I called the customer centre and as soon as they picked up they responded was "for what". I asked I got a ticket and want to dispute that was my conversation. the lady who assisted doesn't seem like want to help me or either listen so I asked is there anyone who can help me and she exact says "no one is going to help you" *3 while I was asking to talk to someone else. also she gave me her employee # when I ask her name, again she replied me as "for what". I told her I want to keep this as my reference as I claim my complaints. i called them again to ask someone else to help me but the employee # gave me, no one knows her even her supervisor. it is my first time and also my last time to use this facility. read more

The worst private parking company. I was issued a 90 dollar ticket for 20 mins late after my full day paid parking. I was at a ferry and phone died so I wrote a full explanation and presented my paid full day parking receipt. They simply reject my appeal not even offer a discount. I will never ever park in diamond parking just because this unfair way of fining people. read more

I was a customer of the Safeway on East Broadway and Commercial location however got a ticket from Diamondparking ,stating that it's private property and only For Safeway customers.!!!!!!!!Thats ridiculous I Was. Safeway customer,even attached my receipt....Jerks ,never ever recommend this store that ripping of their customers .Diamond parking is the worst read more

Extremely unethical and morally bankrupt company. Parked at their lot and went on the main Street to find a restaurant that I was going to. Turns out the restaurant is at the back of the parking lot. When I walked back into the lot, the ticket was already issued. The issuance of the $80 ticket was 1 minute after I parked. Disputed ticket with pictures of proof of when I parked but the officer at the other end said as soon as you set foot outside the lot for 1 second, the ticket will be issued. Very sneaky indeed, turns out that this is very common tactic for Diamond Parking. Will report to BBB. Drivers be wary. read more

I went to Tim Horton on the Lougheed highway close to Gilmore to buy a coffee and sandwich. I line up for ordering, then wait for the sandwich to be make. Then I enjoyed my coffee and Sandwich. By the time I finished my Sandwich, aprox. Half an hour had passed. To my surprise I got a ticket for violating parking limit of 15 minutes. I spend less then 10 dollars on my meal and got a parking ticket for violation of aprox. 15min. What is Tim Hortons doing with their clients????? Would you ever go back to buy your meal again? Ticket? 80$.!!!!!!!!!!!!!! read more

I parked at shoppers and paid for parking with my credit card and did not receive a receipt for my payment. The attendant was there and tried to help. There was two of us and we did not have a receipt to claim back our money, the attendant called Diamond office and we were told there is nothing they can do about it. I said to the attendant they can refund onto out credit card but they refused insisting there is nothing they cam do for us. What a bunch of crooks, I research this company and the owner's name is Indo Bains and from the reviews you know what a corrupt, irresponsible money scheming company this is. There is no good reviews about this company and they should be ashamed of themselves. I plan to talk to the city about this company. He does not deserve a business license. read more

Garbage company Poorly maintained parking lots with over the top pricing. $3.95 - $4.50 per hour for rubble/broken lots with pot holes. If you receive a ticket its $80 if you pay right away, $120 for 10 days late. read more

I was visiting a business where I was purchasing some printed materials and parked right out front. I've done business with this print shop for years. Never once did I ever notice the very small signs on the curb, and if I did I would have thought it was for actual patrons of the business. Fast forward 9 months and I get a notice in the mail for a Past Due Notice. I didn't even get a ticket on my dash! It felt like I was set up to pay this ridiculous fee, and I told the business I was at spending money at that. **Edited to note the business I visited that day got back to me and said this, "It's the landlord who put this in place and yes it's a scam. If you read your "Ticket" carefully, you will not see that word on there but just a notice. It's not legally binding so just ignore all the mail they send you. I have actually covered up the diamond parking portion of the sign quite a while ago so that they won't be bothering customers again." So I paid their SCAM bill. I hope this review saves someone from paying theirs. Where is the BBB to put these people out of business? read more

Diamond Parking - This sign - right in front of the business I was visiting - looks like it is for CUSTOMERS. - Parking Near Me - Vancouver, British Columbia

I have a cleaning company and clean many houses. I got a ticket and took a picture and video of the area parked and showed there is no sign I can't park here and I parked in a visitors spot. I disputed and they declined it. I called and they told me to send the permit to them to their email. I send them that and the video to their email and again they declined it. I called again and was told I was parked on private property. I said I parked in a visitors parking spot with no evidence of your signs I can't park there. She also told me the signs don't need to be directly in front of the spot. we went back and forth and told them I would go on the media about this and I want to talk to someone higher then her. she attempts to take my number and I be in que for the supervisor to call me back. well 2 days later I got nothing back. Poorest customer service ever! I'm not paying as I have proof if no signs! read more

Basically a scammer. I parked there and my friend is going somewhere else while I stayed on the site (Safeway/BC Liquor). I even made a purchase at the liquor store, which still ended up with a ticket on my car. I submitted an appeal email with my receipt proven I made a purchase. The response I got was that "You are not permitted to leave the property without your vehicle and/or go do business elsewhere". The rule applies too EVERYONE including all passengers in your vehicle. In addition, they claimed that the receipt "will not be accepted since it was issued a considerable time after the notice was issued". So that means if you got a ticket from them and made a purchase after almost an hour, they will not consider that a valid receipt to be able to park there. In conclusion, I feel like as long as they want to give out a ticket, they can always justified it by the parking rules they made. Horrible money leecher company that needs to be stopped. read more

ZERO STAR!!! I am not writing this to dispute the ticket I received, but to state that this company does conduct costumer service in a horrible way! The lady who talked with me on the phone was so rude that she just missed to say "F*ck you!" for me. She barely let me talk anything and I didn't conduct the conversation on that way anytime! So I just asked why she was talking with me like I am sh*t, and them she started yelling at me and hung up the phone. HILARIOUS! never never never on my entire life I received this kind of customer service. Finally I asked her name and she said "I don't need to give you my name", so I don't know if the number that she gave to me was right but it is "651". Now I am wondering if I can get the phone record because I wanna report this nightmarish customer service!!!??? read more

Horrific scammers. If you see the Diamond Parking sign, go to a plaza that has more respect for its client base and doesn't use this horrid, bottom feeding scumbag company. I pulled into a parking spot that clearly stated on the wall "No Shoppers Drug Mart Parking." I wasn't going to that store so all good, right? Wrong, I notice a yellow piece of paper flapping on my windshield as I was driving and sure enough it's a ticket from these dirtbags. I appealed it right away, explaining what the wall said and was simply denied. Clearly the reply was a blanket one they send on all appeals. Out of principal I'm going to a lawyer, I'd rather pay one a few grand than to pay a scammer $86. At least this way I'll have them rack up some lawyer bills, too. read more

I will never go to Staples/Sushi Garden on Lougheed Highway again. I got a ticket going to Sushi Garden, even though I parked in the correctly marked area for that. to the right of the sign on the Staples building wall. I even thought the marked pavement said Sushi Garden, but it wasn't clear, and I couldn't triple check as I was about to go into a diabetic low. Right after eating something I popped into Staples to purchase items. I found the ticket, but misplaced it one day after it was due. A $45 ticket ended up being a $120 ticket. Thanks so much Staples! I will never buy there again. This is B.S. and highway robbery, literally. read more

parked at crow sq for an appointment at the spa there. went and grabbed a coffee from a cross the street and went to my appointment. (on property) but the person saw me grab. coffee so they decided to ticket me cuz I went off property for two minutes for to go coffee. tried to appeal because I did spend time on the property where it said you could park for three hours. but I got a no we want our money. greedy company who don't actually care about anyone. read more

Absolute crooks. I parked under Safeway downtown, conducted my business in 15 min and got a parking ticket well below the stated parking time limits. When I called the office they said I went to a restaurant down the street, which I didn't. Even when I proved that I was there legitimately doing business (a time stamped transaction receipt) they reluctantly gave me 'a free pass on my first infringement.' This was not a first infringement this was them writing tickets for money. Super shady. Furthermore, dealing with this company is condescending and rude. Who does business this way!! read more

worst experience ever wrongfully gave me a ticket for being in the lot over two hours when I was only there for half an hour, the parking attendant did not even identify himself as a worker of diamond parking he had no uniform, no name tag, not even a marked vehicle just an old honda with an N sign on it, he continued to harass me and take photos of me in my vehicle and yell at me that I was here longer than 2 hours, he did not give me a ticket and I received a notice of overdue fees when I never even got a ticket from the attendant himsefl. I tried to dispute this by submitting an appeal online, and my appeal was denied even though I had advised them that their attendant was harassing me. When I called in the supervisor was beyond rude to me and said that it was not their responsibility to point me in the right direction of who to submit my complaint to and that it's my duty to find out which manager I need to speak to regarding this complaint. After I continued to question their process the supervisor hung up on me. The photos they have as proof of their dispute are of four other cars, in which I am sitting in my car on the very side of the photo with the car on as I was about to leave. I am genuinely concerned about misuse of my information as they somehow were able to get my name and address solely from my plate number to send me a past due notice, I will be reporting this to the OIPC BC as this is a major privacy concern! read more

Was at a location to help vaccinate our elderly indigenous folks and left the close parking spots for them and chose to park further away so they'd have an easier time. I didnt see the 2 hour limit sign and after the clinic was welcomed with an $80 ticket on my car. I emailed and called and was rudely told that's the way it is and they denied my appeal. Really?? I'm helping to vaccinate our province from this horrible virus and get us all back to work and play and they cannot let me off this once. Where's the human compassion? For a kind gesture giving elderly close parking spaces I'm am punished with a fine. Truly money is all this company cares about.. beware, this lot is also filled with tons of broken glass and often needles I'm told. Best to stay away. read more

Diamond Parking is trash. They won't even negotiate any parking ticket and insist you email them the concerns which of course they will just say no as it's not a human they have to deal with. I won't pay the parking ticket I got because it was $126 which is ridiculous!! AVOID THEIR PARKING LOTS AT ALL COSTS! read more

The worst crooked / scam parking company ever. They allow one appeal per notice. They won't listen to your reason. On June 9, 2021 I parked my car in Surrey - surrey central 13055 King George Blvd. I paid the whole day parking which was $13.00 CAD even though I only needed 4 hours paid parking . When i insert my credit card, it try to process my payment. When i saw the message "remove the card", I assumed the payment went through so I walked away since there were many people waiting behind me.  (I did try to insert my credit card twice. I think there will be a few disputes like mine that day in that parking lot).The machine did not indicate that the transaction was incomplete nor problematic. The only problem was that the machine did not print out the receipt.  As usual, I thought the printing machine ran out of paper so I took the picture to prove that i did pay before i left my car.  If I had known the machine broken, I would have parked in the different parking area. This is what happen to me and i ask nicely saying I hope they understand my intention and my sincere. I 'm not trying to avoid paying the parking ticket. I will paid the $13 for the parking but all i got is "ONE TIME APPEAL ONLY AND THEY ARE DENY THE REASON. THEY ARE CHARGING $86.50 if paying within 10 days and $126.50 after 10 days read more

Parked here four times. Paid each time. Twice the car beside me got broken into... Once at 6:31 I got a ticket dated 6:29... my parking had expired 6:21. Tried to appeal, told me to get lost. read more

After communicating with the staff at DTS I have come back with a newfound respect for the organiztion. As a corporaton the violations certainly do post a threat and certainly scares the individuals affected with a violation that they feel compelled to pay wether they believe they are guilty or not. By simply paying for something that you feel you are not guilty of then you are making yourself guilty just by payment of the violation. I will be posting pictures of DTS signage from their parking sites on Yelp and other sites just to let people know what DTS and the companies that hire their services expect of them who use their parking lots. If for some reason you have been ticketed, you still have a right to challenge this, especially if you feel that you have been wrongfully issued a ticket. Sometimes an aggressive stance like in the final notices that DPS sends in the mail can come accross in a very negative way. It is up to you to communicate any concerns back to them. Maybe they can reword some of the items on the final notices, but at the same time, they can't be too friendly or those who have actually offended, simply won't pay. I think there is a fair system and a happy medium that can come accross from all of this, but it all starts with communication between the corporation and the consumer. Remember, if you are parking at a facility that is managed by DPS and you are ticketed unfairly. You should inform the store/restaurant that this has happened. The last thing they want is that you do not come to their business anymore because you were scared off by a ticket. read more

Diamond Parking - They say the ticket is $70, but in reality it's over $112!! - Parking Near Me - Vancouver, British Columbia

Two days before xmas dropping baking off at gospel mission dowtown. Narrow back alley near GM kitchen door. Gold Volvo hovering in the alley blocking passage. Large virtually empty parking lot a few meters away. I often park there to deliver donations. Rather than block alley pulled into lot. Delivered baking and ran back to car. Literally a 30 second stop. Back to car gold Volvo had followed me and stopped behind my car. His drivers door open and man stood half out of car waving his phone around and gesturing towards parking lot sign, yelling (no joke) yelling at me. Said he had already issued ticket. No ticket on windshield and no identification obvious to me about who this man was. He said diamonds d parking and had a tiny tag on shoulder of his jacket. His manner was incredibly abusive. I tried to reason with him and asked him where I should park then next time. He said to double park in alley. Really? How is that better. Besides he was in the way. He said he would "let it go this time". He was obviously hovering g there looking for someone to yell at and ticket. It is sad that someone with such a poor understanding of logic and common sense, not to mention with such a miserable temper, is stalking unsuspecting innocent citizens. It was way over top and I felt shaken and frightened when trying to put some good out into the world. read more

Unethical scam of a company. Received a violation notice via snail out of nowhere a month after a supposed parking violation at while shopping at Whole Foods Robson. The notice threatened collections so I paid, but disputed via phone and email on THE SAME DAY as I late found the receipt proving I had shopped there. DP Customer Service thanked me for my payment and said that since I paid, they would not be in a position to accept any appeals. WTF do you mean not in a position to accept appeals after payment? Especially when they fraudulently send snail mail violation notices without issuing an actual paper notice on the vehicle windshield and then when asked about it, can't even provide evidence of said so called violation. Yea, they never issued a physical paper notice on my windshield. When I asked them to prove they did, that's when they stopped responding. They also don't inform you that once you pay, you give up the right to appeal. When the snail mail violation notices threaten collections, that's a nice way to get people to pay first and dispute later. What a wonderfully scammy business model. It's a shame that the parking lot at Whole Foods Robson is managed by DP. Just knowing that makes me not want to shop at WF Robson anymore. read more

scam total scam they prey on people and put a tiny little sign in the corner of a lot the size of a book and then say oh hey this is our little private lot now you owe us 80$ sorry you didn't see any signs anywhere we did that on purpose read more

The worst company and the most terrible service. The refusal of the dispute is one thing and it is understandable. But the way the representative talks on the phone (yelling mostly and very rude) is another thing. I made another call after ten days to pay the original amount still because we have been told they will get back to us to discuss further. I asked to speak to supervisor and I have been told we are harassing!!! one of my worst experiences with customer service in my whole life. just feel sorry for them. read more

I've read some negative submissions regarding Diamond Parking Ltd. No one is enthusiastic about receiving a parking bill or fine but, from the disposition of the representative, whose name I unfortunately did not get, to the opportunity to online view a photo of the notice on my window, to the resolution of my complaint, I must report that my experience with the Customer Service of Diamond was surprisingly positive. read more

The early bird pricing advertised at The Bay parkade is apparently only availabme via the metre (not the app). Tthere is no signage to indicate this. When I called regarding this overcharge not only were they not willing to credit me the difference, the customer service rep was belligerent from beginning to end! read more

DO NOT SHOP AT LEE'S MARKET, shopped here quickly for few things worth $35.00 and put my stuff in the car. My niece wanted to use the restroom quickly and we ran back to the grocery store and the restroom wasn't available. Ran across to the Little Donkeys and I was ticketed $86.00 parking fine.. WHAT KIND OF NONSENSE. Tried to appeal it and it was denied.. COMPLETELY UNFAIR PRACTICES. most of the parking lot was empty..... Terrible. Do not go here.... disgusting behaviour of the owner and the diamond parking is a horrible company, needs to be shut DOWN ........ read more

Very expensive tickets!! I am not sure why is alot higher than other tickets? not good experience like many people.

Straight up lying dishonest company. Officer #429V1 issued a ticket in a two hour lot ( Steve Nash Brentwood) after exactly 1 hour of being at the gym. Claims to have chalked my tire at 1:30 which is physically impossible given the fact that it was parked at my work site km's away from the gym till 2pm when I was off work.100% caught red handed giving a fraudulent ticket. Have several eyewitnesses to verify the whereabouts of my car at 1:30 including co workers and neighbors in my apartment building. The person who wrote this $80 ticket should be fired for being caught red handed trying to cheat someone out of $80. Once again that was Officer # 429V1 Lot 4235 2019-10-23 be ashamed of yourself. read more

this company doesn't even deserve a 1 star. i parked my car in Dt Vancouver behind red robbins paid for my parking and still got a ticket. I tried to dispute my ticket, sent them photo evidence of the receipt and they still denied my request. they displayed a plate saying that u can scan a qr code and pay for the parking through an app. i called in for help to figure out whats going on and the teller just told me to go and pay for the ticket. they should change their name instead to scam parking, they just want your money for real. posting fake infos on regards to lot location and payments. read more

Zero stars. These jerks are predatory. The signage was not clearly visible. My father, a 75 year old retiree on a fixed income, unknowingly parked in a Diamond Parking lot. He was observed leaving the lot for less than 5 minutes. In that time, the attendant, who could have easily told him that the lot was a pay parking facility, prepared a ticket and placed it on his windshield. We have lived in the neighborhood for 30 years. We did not know this was a pay parking lot. My father requested an appeal assuring them that he did not know the lot was pay facility and describing his circumstances. What a bunch of A-HOLES. Rather than pay for an attendant in a booth to ensure everyone that uses the lot pays, these guys wait for unexpecting users to leave and ticket them. Even its for less than 5 minutes. BRUTAL. read more