Be careful to park with Diamond Parking. They are trying to earn money from you in every minutes. They put one Patroller in the lots all day and as soon as you make a little mistake you will get a ticket which is very overpriced, more than even you pay for all day parking. read more

I feel like I need to write this review. I parked on a spot that was reserved for an establishment. The next two spots had a sign stating it was meant for tenants, however, it doesn't say that it was for that entire row of spots and that's how I got a ticket. I tried disputing this by email and I was accused of thinking that "'reserved' would mean that it is reserved for you" (taken from actual email from their agent). All I was saying was that the spot said it was reserved for the place, not actual tenants. It's funny, I've paid for every fair infraction and paid every lot that requires parking, and yet they cannot understand that I'm not trying to steal a spot and that this is just a misunderstanding. Very disappointed. read more

Be careful parking in diamond operated parking lots, they have officers who clearly dont know the rules. We got a parking ticket at Safeway for 'walking off away from the premises'. I contended this and won by providing evidence that i clearly did not leave the premises and they had absolutely no evidence that i left the premises. Diamond also made out as though they did me a favour by cancelling this notice and threatened that next time i will have to pay. Guilty until you prove yourself Innocent is it? read more

This company is a ripped off gave me a ticket just because I didn't enter the restaurant right away even though I already explain to them the situation this people just want to make money to anyone they can give ticket to. I even show send them my receipt proving that I actually went into the restaurant and eat but they still gave me ticket just because they didn't see me right enter Mc Donald in instant that I parked my car, but on the parking lot it say a 1 hr parking for their customer and it didn't even took me that long to actually did what I had to do and at the same time eat in their restaurant this when I appeal for my case they dis regard my dispute just because they want to make money out of me I hope this company loose their business license it is the worst parking company ever!!!! I hope this company gets it's karma read more

WHAT A TRASH COMPANY.... avoid at all costs parking anywhere by diamond parking they are extremely rude and do not care for anything but ticketing anyone they can. I was walking to the pay parking meter and was ticketed while I did so, they would not drop the ticket and $86 come on people... this is outrageous! Overall would not even rate them 1 star but negative stars. read more

I received a ticket with in 10 minutes of parking there. I downloaded their app and by the time i figure it out was given a ticket. I had full proof on the app and I was denied my appeal. I won't be parking there again read more

Writes tickets for no reason. Loves to charge 120$ tickets when a ticket was already paid.

I made a mistake and parked where I wasn't supposed to; was under stress and didn't see the sign. Fine, tow me, fine me: me bad But why make it such a mystery? Why not have a number on the sign that I can call? Why not have a phone number in a reasonable place on your website? Why have the receptionist send me to a parking company who says, did you see who towed the car? (Well, then I would have known who to call, then wouldn't I). Then she said, you should call diamond. A phone number: tell me where the cars go when they've been bad. Or is that part of the punishment? Round and round and round and round: as Flann O'Brien said, hell is circular. I still don't know where my car is. read more

I received a letter in the post from Diamond Parking. Never even saw a ticket. They want $115.50 for some place I can't even remember parking. It's $18 for new plates from ICBC or $115.50 to pay off Diamond. I know which one I'm paying for. read more

I received a parking ticket for accidentally parking in the wrong parking stall due to Diamond Parkings incorrect signage. I took pictures and appealed to the ticket. The customer support representative was kind, however, they don't have any regard for human error and did not care about the evidence I provided. The appeal process took longer than 10 days due to them taking 2 or 3 days at a time to email me back. I now have to pay almost twice as much, due to them taking longer than 10 days to tell me no, they will not be canceling the ticket. Their representatives may be kind but their policies and understanding of human error are ridiculous. Not to mention, having to pay almost double because of the amount of time it took to go through the appeal process...... what a money grab! read more

I don't even know why I'm reviewing this place as it's expected that a shady parking company would be exactly what you expect; shady & unprofessional! We parked at Safeway to get groceries; we proceeded directly from our car to the store, then back from the store to our car, to find an $80 parking ticket. Upon calling the company, the woman who picked up immediately accused us of walking off the lot, despite not being there or knowing the facts. She was incredibly rude, rough and I suppose, exactly what you'd expect from someone who works for a company that based off of scamming people. Unfortunately, conducting business through improper channels means the customer then has to spend their time reversing a charge, through no fault of their own, and through the process you have to deal with idiots! read more

Literal worst business/parking company I have ever dealt with. I followed all the rules (was in Safeway as the lot is reserved for Safeway customers, did not exceed 1 hour - as indicated by their signs) and STILL got a ticket. When I appealed the ticket, they just kept reiterating the same rules over and over. Rules that I followed. $77 for a ticket I should have never received. And, would not let me escalate to Supervisor. Threatened with collections. So angry. read more

Extremely high fines for parking in a Safeway lot and running to the bank for 5 min. Reached out to the company and got some corporate jargon. How are these fines regulated? I could understand 20-30 but 85-100 is absolutely ridiculous. It's a pandemic and people are struggling to pay their bills. We used to always shop at Safeway and the liquor store on Kingsway but if this is how you treat customers NO THANK YOU. You will no longer receive our patronage. read more

Got a ticket for using a customer parking spot when i have a receipt for the place that owned the parking lot. Called and asked why i got one, apparently you cant even use the spot if you buy something from the store and then go into a different one. Absolutely ridiculous read more

What a scam. Parked at Mike's No Frills and was inside less than 10 minutes. While I was shopping my partner went to Gourmet Warehouse. When I came back I had an $86 ticket, and despite my shopping at NoFrills they denied my appeal as they said no driver or passengers can leave the premises while parked on the NoFrills lot. So brutal read more

I will give this company 0 stars if possible, many times in my life I've been ticketed unfairly, when i have not broke the rules posted on their parking lot policy. tired to appeal for it, they denied twice without reading my comments at all! forced me to pay. NOW please be aware this is a private company and you DON'T HAVE TO PAY for their tickets as they are NOT REAL TICKETS. I've spoken to my lawyer and he has informed me that not paying for their ticket will NOT affect your records (even they claim to), they will threaten to sue, but they have to go through a small claims court which cost more than the ticket itself so they won't do that. DO NOT PAY for your ticket, its proven they can't do anything other than threaten you. Collection agencies do not accept private parking company claims :) read more

This company is hands down the most disorganized, frustrating and impolite company I have ever had the misfortune to interact with. I recommend paying for a taxi or an uber instead of parking with this company. read more

Diamond Parking is literally the WORST Parking company ever. Their signs don't post the correct rules and they their staff is the most unfriendly RUDE and unreasonable people. They issue tickets that do not reflect the rules and issue tickets on word of mouth rules which is ridiculous. How is a person to know a rule if it is not written anywhere. I will NEVER park in their lots again. They are so bad they dont even deserve a star. read more

No star rating ...period! This company has the gall to charge $80 for a parking ticket when the city ofVancouver charges pretty much half of that . Their signs are rarely visible ( steveston village) and they have absolutely zero customer service. I will purposely never park in one of their lots again. read more

This company is scandalously bad. I was ticketed for an absurd issue (moving off the parking lot a few minutes to purchase something from a nearby business), and when I appealed they did not accept; other companies have cleared my violation for 1/5th the reason this company refused. When talking with employees, they wouldn't even reason with me when I gently requested that I receive the reduced rate. How in the everliving corners of gehenna can a company go on with this kind of chain of awful behaviour? read more

Scammers. I received a ticket at one of their lots for allegedly parking there for more than 3 hours (even though I was only there for 2), and they refused to cancel the ticket even after I called their customer service. Needless to say I won't be paying the ticket, and I'll be telling everybody I know what a scam these people are running. read more

I received a ticket for parking at my apartment in a parking spot that I pay hundreds of dollars a year for. I emailed their customer service explaining the mix-up and they were rude and short with me. Not helpful in any way. They provide no proof on the ticket as to where they found the parked car only a picture of the plate. read more

DP is a scam, just do not pay DP ticket, do a little search on google, you will find out https://www.reddit.com/r/vancouver/comments/3vh2je/diamond_parking_ticket/ 1. do not pay 2. ignore their mail and phone (get an app to do the job) 3. they can not affect your credit rating and they can not force you to pay 4. stop going to anywhere uses Diamond Parking read more

The whole entire company is filled with ignorant rude customer service representatives even the manager is unreasonably ill-mannered. They do not try to help at all and do not listen to what people are trying to say before cutting in. If they are done with what they wanted to say, they just hang you up. No wonder the representatives are so rude because that's how the manager behaves too! These people should be ashamed of themselves!! I was trying to explain to them "honestly" about the situation, but they were predisposed with what they wanted to do and say already so nothing went in and no help was given. The ABSOLUTELY WORST customer services by far in the whole entire BC!! Absolutely hate this parking company! read more

A scam company that tries to extort folks. You DO NOT pay their tickets, there's absolutely no need so don't fall for it.

Most appalling service I've ever had. Ticketed us for my husband going to get my daughter while my 14 Year old son went to get milk AT THE FUCKING STORE WE WERE PARKED AT! Kill two birds one stone got us a ticket stating for customers only. Go to Hell! We have a receipt too! And when I called regarding it the guy said it's our choice who are customers or not. Than laughed and hung up. If I could leave a 0 out of 5 stars I would! read more

I am a 17 year old driver and with that in mind I am not authorized to have a credit card and I cannot use my own bank card to purchase anything online because I have no CVV. Making it impossible to pay for parking with the QR code. I was gone for 5 minutes and was given a $80 parking ticket. So extremely rude. Get this... in order to pay my ticket it has to be done ONLINE!!! Or I could send a cheque in the mail.... I DONT HAVE CHEQUES IM 17 YEARS OLD?!!! read more

I've seen these 'lot attendants' all they do is record every car on the lot and drive away. DPS doesn't even have machines that ask for your plate number. This company is a complete scam and should be avoided. There were even times when i never parked on their lot and got a ticket wth?! Tickets aren't from the city so u don't need to pay these crooks. Fk them. Here's a link from CBS who did a story on them and a lawyer advising not to pay. http://www.cbc.ca/beta/news/canada/british-columbia/drivers-protest-ridiculous-parking-tickets-1.1298177 read more

I'm just gonna add to the negative reviews of this company. I got to the parking lot in Vancouver at 103pm and went to go pay at their machine that wasn't working so I went to download their app and when I came back at 110pm I had already got a ticket from them. I explained this in the appeal but they just ignored it. This business should be shut down for clearly targeting people to get money out of. read more

THIS IS WHAT I SENT TO THEIR APPEALING EMAIL AND GOT NO REPLY. EVENTUALLY WE PAID AND WE WILL NEVER GO BACK TO WHOLE FOODS AGAIN. AVOID DPS AND THEY SHOULD BE BURNED. --------------------------------------------------------------------------------------------------------------- Hi, I received this ticket attached below at 1657 Robson Street,Vancouver on the 28th of June. We left the car in the parking lot at 7:37 pm and got some snack from a nearby eatery, since we are going to the Whole Foods market anyway, we assumed that we have an hour to park in there. 20 minutes later, we returned to the grocery store and got what we needed. We left the store at 8:45 pm according to the receipt due to the high volume of customers waiting in line in the store. I understand that it is our fault that we left the property after we parked in the parking lot, and its also our fault that we came out late for a little over the posted time. However, I think that a $63 fine is a little bit too harsh on us. This was our first time parking in a Diamond Parking's parking lot and certainly will not be the last time since we really enjoyed the organic products from the Whole foods. We are both university students and budgets are really tight in our hands. Is there anything that you could help here? Please reconsider the ticket and thank you for taking care of our car. Sincerely. The car Owner --------------------------------------------------------------------------------------------------------------- read more

They is a guy sitting in a car waiting for you to leave YOUR car, while you are paying for parking THEN the A-hole gives you an $80 ticket! WTF read more

If you are reading this, you probably got a ticket and it wasn't even your wrong doing. They are known for giving out tickets to people who park without violating anything. I got a ticket as a Wendy's customer because I got there before their store opened, waited outside my car by their store and was therefore not considered a Wendy's customer. If you did receive a ticket that was issued to you by mistake, there's only two ways that I found would work: 1. Talk to the business owner (be it Safeway, Staples, or Wendy's) and they might be able to take care of it. 2. Have your receipt, and talk to DPS. If you don't have those, DPS will likely say you are guilty until proven innocent. read more

Somebody needs to sue this company. 1) For accusing people of violating absolutely nothing. 2) This family owned business only cares about money and will try their best to give you a ticket for violating rules you are not aware of. The customer service representatives are uneducated rude, and ignorant... I was hung up on for explaining my situation.. How rude. If you get a ticket, do not pay for it. This company is BS and should be shut down. read more

I felt compelled to give a little feedback after my recent dealings with Diamond Parking. My wife had received a ticket while parked in a permit only area. The only signage was a sign in the middle of the lot, 4 rows over, but nothing directly in the spot. She had forgot about the ticket and received a strongly worded "final notice" so she paid the ticket without disputing it. When she informed me of the ticket and the little signage I told her to take pictures the next time she was there and that I would call them. I communicated my concern to the customer service gentlemen that a single sign in the middle of a lot that used to be free to everyone to use was probably not a very good situation and that the strongly worded "final notice" wasn't really good business practice either. He explained what had happened in the lot (Target customers have taken over I guess!) and I agreed with him and understood they were just doing their job, but for people who frequented the lot before they were hired to enforce permitted parking, it was a bit of a shock. He agreed and refunded the amount my wife paid. They had my money and could have refused to refund it but they did what I consider an honorable thing given the circumstances and I felt I should come here to let people know they are not as bad as they've been made out to be. Communicate your concerns (and be honest!) and you might be surprised sometimes at the outcome. read more

I was pleasantly surprised to have my ticket cancelled after contacting the City Manager directly. I had declined a receipt at the machine and received a ticket, but had proof of payment via a credit card statement. Filed an appeal online, which was denied without much explanation, but easily found the manager's contact info on the website. He cancelled the ticket within minutes of sending the email. A bit of hassle, but a good outcome. read more

I wouldn't try to save a few bucks and park here, downtown location off Hornby Street. My window was smashed out and my truck gone through. $350 dollar insurance claim for a $2 coin in the glove box. Lots of other reviews with the same issue now that I stop and read it. Just trying to help someone else avoid the hassle of finding a glass company while on holiday. read more

I am currently a student attending UBC and new to Vancouver, but I wasn't born yesterday. I received a strongly worded "final notice" letter upon my arrival home (Northern BC) this Christmas demanding that I pay an $80 fine for exceeding my time limit in downtown Vancouver. As one might imagine, this is not how I expected to be welcomed home. The letter stated that I was parked in a private place, which I don't recall, and that they placed a ticket on my car, which they never did. So, unless there is a ticket fairy who runs around stealing tickets from car windshields, I never received an initial ticket, yet they're now demanding that I pay $80 which is outrageous. As stated in prior reviews, the letter provides no recourse for disputing the ticket, nor does it provide a name for whom I can contact. Thus, I suppose I am expected to spend my Christmas break calling back and waiting on hold until someone decides to pick up the phone. If they want more stars for their service, I suggest they improve their customer service and letter writing etiquette. No one appreciates being threatened and I might have considered paying the bogus ticket to avoid wasting my time if they weren't trying to to extort $80 for what in reality likely amounts to a $2 parking fee! read more

I hate to give even one star and wish there was an option for zero or negative ratings. This company has been scamming drivers for years yet somehow remains in business. My daughter recently parked for 30 minutes in a No Frills store parking lot managed by Diamond. Per restrictions posted she shopped at No Frills - but also at an adjoining store. (The signage did not explain that drivers were prohibited from shopping other than at No Frills.) She was fined by Diamond $80.00 - escalated to $120 when not paid in ten days. Needless to say, her explanation and appeals to the company were ignored. Diamond Parking extorts money from honest people who are snared by deceitful practices, then intimidated into paying inflated fines. Avoid if at all possible. read more

So I don't often comment parking lots, but this one is a special one. Paid a 3 nights stay in the lot. 72 dollars, already kinda expensive but that is just the beginning. My car was broken into there, the rear window was destroyed. Maybe the fact that there is no overnight surveillance neither cameras helped. Or maybe it was the absence of fence. Anyway. They did not do a single commercial gesture. Did not offer us the price of our last night, did not have any insurance, did not accept to refund a single penny of what we paid, which is despicable. So : unsafe, rude, expensive. I would not come back read more

I parked the car on May 15 in front of the Kim Express restaurant in the strip mall at W. King Edward and Oak Street. The only signs that I could see in the parking lot were the ones showing two hours Maximum. I parked the car and went for lunch. I came out 1.5 hrs later and to my total surprise saw a parking ticket on the windshield. It stated "exceeded time" and "vehicle exceeded 20 min max". I was amazed and looked around for signs that showed 20 minutes limit but found none. I asked around to find out where were the 20 minutes signs and was told by a worker that the sign was on the ground of each parking stall. I backed the car out of the parking stall and saw no lettering on the ground. If there were any, they were worn away. I've pictures to show the signs on the ground of many stalls were worn away and could not be read. I'll fight this ticket. read more

See all