Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

Top notch expert in the CPU field building and repairing high/mid end hardware. Support a small…read morelocal business and receive the best of the best support and service. -Eli

From the owner: Custom computer solutions and service. Designing and creating custom personal and business…read morecomputers. Computer repair.

Saw Rusty at the Nevada St Store. I was delighted with the speedy repair of my computer. Above…read morethat, he showed himself to be a very fine human being. Meeting him by seeking a repair for my laptop computer was a lucky day for me.

If you have older equipment and need the hard to find this is where to go. I get electronics from…read morepeople all of the time with no power supplies, always go here to find what I need for them as well as caps, motherboards, Case PSUs, older ram and processors, etc., etc. They have a lot of boxed new equipment too. Don't expect the cheapest prices around, that said, they try to be competitive and have saved my skin more than once by having that part that couldn't be found anywhere else. Oh yeah, they also take in old PCs for recycling.

Definitely a 5 star experience! The clerks are always so helpful; plus the prices are great…read more They'll match prices online, so that's a bonus too. There's a huge parking lot and the store is pretty easy on/off from the freeway. If you don't want to spend any time in the store, you can always order online and then just zip into the pick spot to grab the item. Not quite curbside pick-up, but almost! And, they usually have in-stock items pulled within the hour. Definitely my go-to place for any large order copying too. Jae is super helpful and efficient!

Was sold a defective standing desk; told to call product support to obtain the correct parts…read more Spent 40 minutes on the phone, parts no longer made, and my credit card payment couldn't be refunded because someone had "deleted the transaction" out of the system. Returned the desk to the store, was told since the order had been cancelled a refund had probably already occurred and to check my statement. I drove home and did so--no refund. I took photos of the statement and returned to the store; clerk wanted a printed statement. She called the manager, who said to do a refund "without receipt," so the money finally went back on my card. The manager said, in a couple of weeks, if a second refund appeared on the card, to "let us know. You know, be that person," implying that I might be dishonest. Given all that had happened, I found that attitude offensive--I fully intended to notify them if a refund appeared. In short, this store sells defective products, expects the customer to do all the legwork to set the situation right, and is rude in addition. I won't shop here again and suggest others don't either.

I would not recommend this business to anyone needing computer services. We took our computer into…read morethem last October and had a diagnostics run on it to find out the source of our problems. It turned out the fix was more expensive than we planned so it did take us some time to get back to them about fixing it. In November we did just that. When we hadn't heard back by December 5th, we called to find out what was happening with our computer. We were told the tech fixing it would call us back. When we didn't hear from him by December 15th, we called again and were given the same answer. I began to worry about our computer and told my fiance that we needed to go in person and see if it was even still in their shop. My fiance is an artist and had been offered a commission job that was time sensitive so he took his boss in with him so there would be a witness as to what was said. The employee that they spoke to told them that they had tried to call our number on numerous occasions and that our phone had been disconnected. It had not been disconnected for even one day during the months they had our computer. We kept trying to get a hold of the owner of the shop, wanting to fix this situation within the time frame for my fiance to still be able to do the commission. When he finally did call back he was apologetic but had no reasoning behind the massive delay. He said he would try and fix our computer with parts of his and call us back the next day. We waited all day, when he finally did call, it was late in the afternoon and he told us a story about what happened to our computer. When we called Mac Technical Support to find out what could have caused the problem he described, the IT person told us that either the wrong part was used to fix our computer or we had been lied to. Simple as that. When confronted with all of this, it is now clear that we are to pick up our computer and it will not be fixed there. I am extremely upset at the time and money lost while waiting for them to just do their jobs. The constant lies since being confronted with the screw ups just shows that they care more about covering their respective behinds than customer service or satisfaction. This was not going to be a cheap fix, and it makes me wonder exactly what was done to our computer to make them just throw that money out the window. It is now the middle of January, and we will still be without my fiance's main source of income when it comes to his art. I am highly disappointed and feel that the owner and his employees are dishonest people who do not deserve to make any more money off the people of Spokane.

From the owner: Free Computer Diagnostics! We specialize in computer repair, new and used computer parts, computer…read moreupgrades and custom built . Same day computer service on: virus removal, upgrades, tune ups and more!

While traveling we ended up at the Best Buy in Spokane…read more THE SERVICE: well this is hard to explain...(coming from California) because EVERYONE and I mean EVERYONE at the store was soooo NICE. From the moment we walked in the front door people had smiles and they connected to customers as people walked in the door (for whatever reason in California connecting and smiling is not always the goal when it comes to service) The store has great selection and good sales. I assume ALL Best Buys offer the same prices because they are a corporation, or if some stores have better prices. Regardless, of cost for product the overall service was genuinely AMAZING. SIDE NOTE I want to live in a town like Spokane

Associate believed that what he was recommending was the correct piece, I corrected him, he said he…read morenever heard about that before; basically saying that I was mistaken. I tried his product on my speaker, and as I figured, it did not work. These people working at this establishment; I've had issues before, must realize that one size doesn't fit all. And stop recommending the wrong product; even after I told him it wasn't right. He basically just walked away, 'walk of shame', thinking that I didn't know what I was talking about. He couldn't admit that he was wrong. He gave up on me, and walked away. He didn't suggest another product-'probably his pride'. These associates are amateurs, basically knowing the minimum possible to 'get by'. Management needs to have better training sessions, and teach his team more knowledge on the products in the store. And teach that pridefulness is considered a mortal sin (Christian belief). The product he suggested was way under valued and obviously not for my high fidelity Bluetooth speaker. Such a simple solution, but his lack knowledge hindered the sale, and I walked away.

I have a freelance marketing and communications business. My primary work tool, my laptop, crashed…read moreand I could not successfully restore a back-up off my external drive. Not knowing where to go, I tried Hughes Computer Services. I've worked with Janet, Al and Charles over the past week. My computer was really messed up and wasn't backing up to my external drive, even though it said it was. They restored my laptop and my key files. Not all my files were recoverable--I'm confident they would have recovered them if they could. They spent hours on my computer and on recovery efforts and kept me updated through the process. I'm impressed by their expertise, communication and customer service. And, I learned not to trust one back up option. I'll be using two different back-up methods going forward.

From the owner: At Hughes Computer Services, Inc., we offer our customers a wide range of data recovery services…read morenot often found in a single recovery company. Our highly trained recovery engineers have a wide array of proprietary software and lab equipment available to make your recovery a success.

We are a dental practice. We have worked with Cycrest for many years. They are always kind and very…read moreprofessional. They are prompt every time we need them. They keep our system's protected, and any technical issues taken care of. We couldn't do it without them. Great Big Thank you to the Cycrest Team:) Ranita Adams Romriell Family Dentistry

I've worked professionally with Cycrest for nearly 20 years. As a top level healthcare executive,…read moreI've brought Cycrest IT services into a number of companies as their new IT service provider. Each time, the planning, implementation and support provided has been very efficient and well focused. And - each time, computer performance, support and costs where positively impacted by Cycrest's professional staff. I recommend Cycrest for any industry segment. They have a large portfolio of clients, and have expertise in industry-specific applications that improve IT, workflow, and data management.

Old lady, techno dumbo, remembers downtown Huppins... went in today for ear piece for my phone's…read moreradio. Dealt with a very sweet and patient associate named Kyle. One associate walked away HALFWAY through a question I had. Really? Kyle got me on my way and he is a 5 Star young man and employee. The store is beautiful , but very high-end customer centric. Miss the good old store. Mr. Huppin, patriarch and founder of our Jewish community would be...well. I am a firm believer in shopping and keeping my money local, but that has changed with this business. Huppin's, you are not all that and you sure aren't the only game in town. Wise up.

Huppins is a true local find when looking for a true home theatre experience, great ear phones, a…read moreTV stand, great camera equipment... or even a kitchen aid. And not do they only stock it all, their staff has a great knowledge of the product they carry. I've been in on questions about my camera, and they knew right off the bat. If your looking for a tv, but not sure what features you need? They will not only inform you of the options, but help you pick the best fit for you. For the latest in technology, they always have the newest and the greatest.

I'm going to use this guy to retrieve the hard drive from my old Mac computer as soon as I can…read moreraise the cash. Computer work is always expensive so I'm not sure when the work will happen. I might even consider getting it repaired provided it isn't crazy to do.

Glad I looked beyond the usual choices for computer repair. Dennis was able to diagnose the problem…read morequickly and got my new laptop set up the same day. Friendly, knowledgeable, communicative - great combination! His services are affordable and I suspect that is why he has so many loyal customers. Will call him again if I need computer help.