Style is poor. Employees came out behind the counter and watched our entire shopping trip without…read moreproactively offering any help. Totally felt like we were being pegged for shoplifters. The clothes are poor to fair quality and unbranded for the most part. Seems like overseas imports with high markups. They also won't allow you to return anything without creating an account within the store. Ummm that's what receipts are for? All around seems like an unprofessional money grab with bad style and employees too put off to smile and greet you. Been in here 4-5 times and this weekend was the absolute last.

Bought a cute pair of shoes for an event, wore them for less than an hour before one shoe…read morecompletely broke apart under me. As you can imagine I was super upset seeing as I had just bought these the same day & was left to go hunt down new shoes in downtown Austin wearing one. I called & explained the situation hoping to exchange them or get a refund & service was super unsympathetic & unhelpful. Pretty sure the lack of apology was just to cover up the poorly made products, definitely don't waste your money here. SHEIN quality.

The employees here seem very bored just standing around judging everyone who comes into this store…read more I saw this one particular employee staring at the bags my husband was carrying when we entered the store. The look on her face was quite ugly and for no reason at all. Tory Burch employees were very nice and helpful; go there instead.

I love this store! They have the cutest bags and amazing deals. They also have a lot of unique…read moreshades and colors that I don't see with other brands. Variety is also great here, tons of cross bodies, totes, Best thing is they have a military discount so my $340 purchase went all the way down to $220. The staff is super friendly, patient. They're also trying their best to stick with covid protocols but unfortunately some people were not listening to them. If your mask is off or below your nose, they have you leave. No questions asked.

Jennie helped me pick out the best out fits I know I'm going to love to wear !!! heidi was also so…read morehelpful and kind checking us out! definitely will be coming back for more outfits !!

Its Men's Wearhouse. Always a great experience because their service is impeccable. They didn't…read morehave what I needed, and they let me know quickly. They also let me know where I might be able to find that item - quickly. Which I did. I was tempted to browse the store because I like clothes but I really didn't have time. I've not had a bad experience at a Mens Wearhouse, anywhere in the country, literally from California to Colorado to Texas to Florida to Maryland. All 4.5 to 5 stars.

Ok so today we did last minute shopping for my sisters homecoming outfit and let me just say the…read moregirl there went so above everything to help get my sisters the right shoes jewelry and everything it was amazing costumer service they even steamed her dress. Such amazing people love this store

First visit in years and Worst experience! I wasn't in the store 5 minutes. I was looking for a…read morespecific item so I quickly made it to the back of the store where I located a sweater I thought would work. I decided to try it on at the rack. I was aware some of the stores have closed dressing rooms due to Covid, not sure about theirs but mind you, it's a sweater! I immediately hear someone from across the room holler, "You can't try on clothes on the store floor!" I look up and it's a store clerk standing at the cash register 30-40 feet away. I hollered back, excuse me? She repeated herself louder! I guess since I was the ONLY customer in the whole store she thought it was appropriate to address customers in that RUDE manner. I returned the sweater to the rack and immediately left the store. I should have told her what I thought of her store policy and her awful retail skills! It's no wonder the store was full of clothes and no customers on a Friday afternoon! Avoid rude sales clerks by shopping elsewhere!

I was impressed with the attentiveness of the employees. Today is a holiday and many Texans are out…read more shopping...as they should. A few stores had extremely long lines to check out ,make an inquiry and /or cranky employees. Brooks Brothers was the opposite of the other stores I visited. I walked in and Martin said hello welcome to Brooks Brothers let me know if I can help you today? I showed him a text with a picture of a shirt label from my best friend and Martin found 8 shirts ! He was able to check inventory from other locations with intent to have the stores mail the dress shirts to a home address. Serviceable, convenient and superior customer service. This outlet store is clean, organized , well stocked and provides a pleasant shopping experience. Martin as a salesman is an asset. Thank you

To quote from menswearreviewed.com, "Brooks Brothers [has] a long standing reputation. The…read moreIvy-league affiliated brand is responsible for many a presidential outfit and is known for quality, prestige, and a top-notch customer service experience". I couldn't agree more with this line. In fact, I remember the days where if you wanted to shop Brooks Brothers ("BB"), you'd have to go to a city like San Francisco. It was always a huge deal to walk into BB while visiting San Fran...have people wait on you, a tailor's tape measure around their neck at all times. BB always meant serious clothes to my father, and I understood that quickly. Now look, I'm not saying I expect to be offered champagne or wine a la Tiffany's, but I expect way more than what was offered at this location in terms of customer service (did I tell you I went around Christmas...oh I didn't?). We walk into this large, beautiful outlet location in San Marcos on Monday (12/17) about 4:00 p.m. Not many people in the store, including customer service representatives. I think I only saw two...for a store that size heading into Christmas - are you kidding me? The store had a very "fend for yourself" to all our pre-labeled, pre-sorted sizes in the bins, atmosphere. God forbid had I been really searching for someone's time to have a suit, blazer, etc. measured and fit. When I did finally flag someone down, the questions I asked the young representative, in my opinion, were not answered in a way befitting of such a reputable, prestigious clothing company. And, as stated before, there's no way the reps would have had "the time" or the focus to really cater to a serious shopper. Ended up buying some shirts, impressed by the deal, but THIS is not befitting Brooks Brothers. Not at all the way I remember shopping at a high dollar clothing store...

The staff was super helpful and helped me find everything I needed and more! Their prices are the…read morelowest I've seen in Texas for Merle Norman. Will definitely be returning.

I researched and chose this location because of reviews. However, I won't be returning. I wanted to…read morepurchase foundation and blush. I was rushed and given no advice, etc. Also, wanted to shop the jewelry and bags. But, the person "assisting" me rushed me to the register and out the door. I did leave with foundation and concealer, but would have purchased more if given the opportunity to shop.

When I walked into the store, Francis was so welcoming and friendly. She was easy to talk to and…read moreshe listened to what I had to say. Excellent customer service!! Thank you for helping customers feel so welcomed in your store.

I am writing to report a very disappointing interaction at the San Marcos Tanger Outlets store. I…read morepurchased a brand-new luggage set from this location approximately three weeks ago. Last week, I visited the store seeking assistance with a locked bag. The store employee was dismissive, unhelpful, and judgy. Rather than walking me through the lock reset process, checking the TSA combination features, or advising me on warranty options, he simply stated he couldn't help and offered no further resources. As a brand-loyal customer, this level of service on a brand-new item is unacceptable.

I am so grateful to have this location here, but I have to warn consumers to be very careful and…read moremake sure you are watching the cashiers ring up your items and that they are scanning the correct amount of items you have. This has happened to me for the third time and I have not updated my review to reflect this, but I went in to the store today and I grabbed five wallflower refills. They currently have a sale going on for five wall refills for $28. The cashier rang up six. I heard the sixth beep, but sometimes the system can be wonky and it gives that extra beep and I should have brought it to her attention when I heard it, but I gave the transaction the benefit of the doubt. As soon as I got my receipt, I counted the amount that was on the receipt. I immediately turned around and brought it to her attention and she immediately acknowledged it was her mistake. I was refunded the sixth wallflower refill back to the card I used, but had I not been vigilant and paid attention I would have been overcharged.

I went today to buy room spray. The store itself is so over-perfumed, that there's no way to really…read moretell what the item you're buying smells like. After trying four or five scents that smelled basically the same, because of the aforementioned over-perfumed store, I just grabbed a couple and paid and left. I hope they smell good. The staff were very helpful. That's the only reason I give it two stars.