David lied when he said that there would be a crew and truck to move us either late afternoon or…read moreearly morning. NOT TRUE. There was not follow up. I had to call and find out that dispatched scheduled is 24 hours later than what David and I arranged. It was a last minute "savior" move. It didn't happen. NO ONE is transparent.

Beware: Unreliable-they did not pick up or deliver on…read morescheduled date or time. Unprofessional-when I called the same phone number a second time I was told "back down and don't call this number again" Unaccessable- I've called over 15 times and was on hold from 40 to 50 minutes only to be hung up on or sent to voicemail. I did speak to someone working from home (kids in background) twice and was told she would get right back to me same day. Never received a call back. The driver on the delivery end tried to double our price due at the time of delivery. We insisted and only paid what was on the contract. Why would he do this! check the Better Business Bureau. Over 150 complaints in the last three years. To end on a positive note. My only positive thing to say-The driver who picked up in the beginning was very pleasant and efficient.

Low end, overpriced junk inventory. Disorganized store you have to shuffle through. Shockingly rude…read moreemployee. I would give zero stars if I could. This shop is clearly not in the business of making money. I would not go back even for a pack of strings if I was in a bind. Go to Ted Brown music, they are actually willing to help you and have a better selection. I honestly hope this place goes under. The entitled boomer running the place is lucky to have a brick and mortar shop in this day and age. He'd never make it outside of Richland. Just sayin...

Low key low pressure music store. The owner is very knowledgable and very helpful for answering…read more instrument and equipment questions even when it didn't pertain to a sale. This is the kind of business I want to spend money on before going to the big on line stores. I believe it is just the right thing to patronize local business.

Over 12 yrs. depending on him to service my instruments, I can tell you Nathan does great work…read more Plus he's a great guy. Us musicians can be a finicky lot, but Nathan will make sure you're satisfied with whatever repair or service he does for you. Brian H.

Provides excellent attention to detail when performing repairs on your guitar, and he has years of…read moreexperience. See Nathan, you won't regret it.

I had to ship a guitar and Ted Brown music helped me with a box, etc. I asked how much and they…read moresaid no charge. The store is very nice and the people are great. They have many instruments to choose from and the store was very well organized. As a business owner myself, I value the personal attention they gave me. I don't live in Richland, but if you need any music items, please go to Ted Brown. You won't be disappointed. Sincerely, Roger W. Skaggs

I took my twelve string electric guitar in because some areas of the frets near the headstock were…read moredead and it was useless. I wasn't sure what the problem was, but they figured it out almost immediately. The guitar tech (maybe Bob?) took it in the back room and fixed it in about ten minutes, maybe less! While he was doing that, one of the salesmen and I were talking about unrelated items (sound issues at concerts), and he was answering my dumb questions - in other words, he was keeping me entertained with small talk. I cannot speak highly enough of those people. I don't go to their store a lot because I don't need to buy a lot anymore. But every time I do, I have no trouble getting waited on by knowledgeable and friendly people. They aren't pushy - I always have to approach them rather than them hounding me, and that's the way I like it. ~Greg

Great find! Gem of a little vintage instrument store run by a wonderful and knowledgeable owner…read moreDennis...... opens his doors to bluegrass jam sessions and sells and trades/consignments used stringed instruments of all kinds ... special limited hours open but also available to talk or discuss sales conveniently by appointment...kinda hidden above the Artmil designs store.....check it out!!!

From the owner: Spiritwood Acoustic is an online shop that focuses on selling used guitars, mandolins, banjos, and…read moreother string instruments in the Pacific Northwest. We host a Bluegrass jam Mondays from 7pm-9pm. We are open by appointment by calling, 509 579-0188