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    DICK'S Sporting Goods

    1.6 (9 reviews)
    Updated over 3 months ago

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    14 years ago

    Helpful 10
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    12 years ago

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    6 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    13 years ago

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    11 years ago

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    10 years ago

    The store is a decent size but it's primarily a clothing store. It has a surprisingly limited selection of actual sporting goods.

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    Champs Sports

    Champs Sports

    3.0(1 review)
    0.1 mi

    My three stars is based off my of my personal experience, I'm not accusing of every employee being…read morelike this. On January 3rd, my boyfriend and I went to this location the exchange the sneakers he bought me for Christmas for a different size. We walked in and approached the counter, where Ashley was doing some of her side duties. No hello, I'll be right with you, nothing. We stood there for about 3 minutes and she finally muttered I'll be with you in a second. She finally comes over to us about two minutes later and just looks at us. My boyfriend said we'd like to exchange these after an awkward stare down. She instantly snaps "you can't if they weren't worn" we tell her they weren't, we just need a different size. She says well we don't have them. We asked to have them ordered. She said yes and starts to go through the process. Another pair of shoppers walked in and were greeted kindly, the way I would greet my customers at my store and the way I expect to be greeted. She is looking confused which is really freaking me out. I just want my sneakers!! She finally asks a coworker to help her. He guides her through and completes the transaction. She hands us the receipt and walks away. Her coworker, who I don't have the name of, gave us the info she should have gave us. The order number, customer service number, etc. I would have much rather he helped us than her!! So now it's 10 days later and I haven't seen my sneakers. I was told 3-5 business days. I found the order receipt and realized she didn't put my address in right!! The last two numbers are no where near each other on the key board.. so I was confused. She was holding my ID to put all the info in so I'm not sure how she messed that up. I called customer service and my shoes have been sitting in a different locations store and no one has bothered to get in contact with us about this. I did call the manager of this location and he was appreciative and nice about it. I am giving 3 stars based on Ashley's poor customer service and failure to be careful when entering the info. I do understand that everyone has bad days, it happens, but this is just annoying at this point. I would have given two, but the extra star is for the manager who was very nice and understanding.

    Marshalls

    Marshalls

    3.0(8 reviews)
    3.0 mi
    $$

    My mom brought me along after picking my up from a medical treatment to return something that she…read morehad to bring back due to losing her job and needing the money despite liking the item. The item is a $30 pair of pants. As the return was happening I wrote on my phone and secretly showed the person at the register the situation and that I wanted to repurchase it for her later. She nodded and I gave her my name as we left. As soon as I got out of her car to go home I called and gave more info to have them hold until tomorrow morning when I could again. They told me they would not hold it over night due to their policy. Okay. I knew the policy cause it's been like that forever. I've also seen them wave it many times. Multiple friends over the years have worked here and has shared plenty of stories. I've also worked in stores with the same policy myself and there are always exceptions. I try to talk with the manager to ask if they could at all even until opening tomorrow and just kept coldly saying no. They told me I can come tomorrow and just buy it again as if it was so obvious. I explained how I don't know what the item was. My mother bought it and returned it and I never saw her try it on. So they said I could have it "described" to me so I could find it after. I ended up having to ask someone to drive me back out just for these pants because I wanted to do something kind for my mom. So from a business perspective 10/10 upholding a policy. As a person trying to do a nice thing where it result in a purchase and communicating with a business 4/10. Tact from manager and delivery of words chosen 1/10. Making my mom happy buying the pair of pants she gave up to pay bills with no job? Priceless. The manager was Jonathan btw and when I got there turns out they tried to describe a completely different pair. So they also just would have had me buy a totally different pair.

    Do not come to this Marshall's. Go to any other Marshall's. Granted I shopped here during the…read moreChristmas rush but the store is run down, messy, and extremely unorganized. To top this, their clothing is all over the floor, or had been at one point. I went to purchase a pair of pants, they were extremely dirty, I'm talking visible dirt all over. I asked for a discount on the pants and was told that because the pants are "machine washable" I should go home and wash them, if the dirt doesn't come out, then I can return them, otherwise they don't offer a discount.

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    Old Navy

    Old Navy

    2.0(1 review)
    0.1 mi
    $$

    GHETTO. Old Navy used to be in the Townline Plaza on South…read moreBroad Street in Meriden. When it was in Townline Plaza, the store was bigger, there was a lot more as far as selection and the store was fairly clean. Since the move to the mall, this Old Navy has gone down hill quickly. 1) It's a smaller location. It's half the size of the Townline Plaza location and seemingly, there is half the merchandise and selection. Everything is cramped and crammed together. 2). The Old Navy in Townline Plaza had EVERYTHING. Jeans? Check. Work clothes? Check? Shoes? Check. Work out gear? Check. Casual clothes? Check. PJ pants? Check. Now the Meriden Mall location only seems to carry jeans and workout clothes. It's frustrating to see a wall of jeans and then a section for yoga pants and t-shirts with some really messy racks of clearance merchandise interspersed. I love Old Navy khakis for work but this location hasn't stocked khakis since the summer. 3) This place is DIRTY. There's dust and dirt EVERYWHERE. There are dustballs in the dressing rooms. There are piles of clothes in the dressings rooms because the staff apparently doesn't pick up the clothes on a regular basis. Clothing is sloppily hung on the hangers and on the racks. It's like shopping in a dollar store or flea market. 4) The staff is brain crushingly slow-speed wise and mentally. It does not take much to ring people out but even with all four registers open, there's always a line. Speed it up! Your 29.50 jeans are not worth the time spent in line to pay for them. I don't know if Old Navy is pandering to the high school demographic these days but this is a really disappointing store. If I want to go to Old Navy (and their jeans fit me the best, unfortunately), I'll go after work to West Hartford.

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    DICK'S Sporting Goods - sportswear - Updated May 2026

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