Dishonest practices. Careful who views your trade. Clerk looked up item then made offer, and we…read moreagreed on a price. Clerk 2 comes along to check me out and apparently disagrees with price. Clerk 1 goes in back to make call and comes out and says no deal at all, even though we had an agreement. Item was inspected looked up online and offer made. Pretty shady business practices if not outright incompetence. I left choosing not to argue. Won't be back If you are selling something and they make an offer, make them write it down, it might keep them honest.

Called at 4pm. "We're open untiil 5pm", he says…read more Arrived at 4:30 pm. Doors were locked, dude is sat in the store in plain sight watching TV. Dude ignores repeated knocks on doors and windows by 3 people. Dude wouldn't answer the phone.

very easy going, knowledgeable and fair people to deal with. I have been putting off buying a…read moreMantis System for months but they made it so easy and affordable i had to.

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My three stars is based off my of my personal experience, I'm not accusing of every employee being…read morelike this. On January 3rd, my boyfriend and I went to this location the exchange the sneakers he bought me for Christmas for a different size. We walked in and approached the counter, where Ashley was doing some of her side duties. No hello, I'll be right with you, nothing. We stood there for about 3 minutes and she finally muttered I'll be with you in a second. She finally comes over to us about two minutes later and just looks at us. My boyfriend said we'd like to exchange these after an awkward stare down. She instantly snaps "you can't if they weren't worn" we tell her they weren't, we just need a different size. She says well we don't have them. We asked to have them ordered. She said yes and starts to go through the process. Another pair of shoppers walked in and were greeted kindly, the way I would greet my customers at my store and the way I expect to be greeted. She is looking confused which is really freaking me out. I just want my sneakers!! She finally asks a coworker to help her. He guides her through and completes the transaction. She hands us the receipt and walks away. Her coworker, who I don't have the name of, gave us the info she should have gave us. The order number, customer service number, etc. I would have much rather he helped us than her!! So now it's 10 days later and I haven't seen my sneakers. I was told 3-5 business days. I found the order receipt and realized she didn't put my address in right!! The last two numbers are no where near each other on the key board.. so I was confused. She was holding my ID to put all the info in so I'm not sure how she messed that up. I called customer service and my shoes have been sitting in a different locations store and no one has bothered to get in contact with us about this. I did call the manager of this location and he was appreciative and nice about it. I am giving 3 stars based on Ashley's poor customer service and failure to be careful when entering the info. I do understand that everyone has bad days, it happens, but this is just annoying at this point. I would have given two, but the extra star is for the manager who was very nice and understanding.

Had a professional bike fitting for my Trek Domane. Danielle very thorough & professional. While…read moremost was OK, my stock handlebars were too wide and stem facing downward left me in a more stressed state. Now after replacing and with minor readjustment, I am now much more comfortable - less stress on lower back, shoulders & wrists/hands. Also smaller turning radius makes it easier to handle. Special thanks to Danielle, as well as Gary, Bill & Paul for their support & exemplary service over the years!

We were looking for wide indoor cycling shoes for our Peloton and when we kept striking out online,…read morewe figured we would check out Pedal Power. As soon as we walked in, a staff member asked us how they could help and connected us with their co-worker who was "an expert in cycling shoes." She gave us two options, explained the difference between the two and detailed which shoe she thought each of us would prefer based on what we told her. She even explained the science behind what happens to our feet when we're cycling and that we would probably benefit from going a size up. We ended up walking out with shoes that 50% off and they feel FANTASTIC! We had her undivided attention for about 20 minutes. It was truly a wonderful experience, couldn't have asked for better customer service. I'm so happy we went in!

This is a treasure for this area! Where else can you find a local shop that carries great brands…read morelike Under Armor, NFL, Adidas & Asics. They have a top notch cleat and sneaker assortment. They will make sure you are properly fit & will teach you how to wear the shoe properly. Great place to show kids (teen/tween) how to wear a properly fitting shoe. Also, you can order custom t-shirts, sweat shirts & team gear. They supply many of the area teams with team sweats & uniforms. The prices & quality are also very good! They usually have some great local team apparel in stock. Also, this store carries the quick pick ups you need like mouth guards, tape, socks & shoe care. They also carry Power Balance bands and Phiten. I'd rather shop here than any big box shop!

Great Shop! We walked in many times to get soccer items! This last time, the best the girls wanted…read moretank penny tops made up with"Southington Soccer " LOGO & their names on the back .. Perfect & absolutely adorable!