Buyer Beware...when they tell you they have mobile repair, they mean Camper's World does, but not…read moretheir facility or Kingston...closest is Syracuse. So, if you have your brand new 2026 camper delivered to a campsite (you plan to leave it there) & the air conditioner goes out after 3 weeks (when it's 91 degrees out and only the 2nd day of use) and half your electric goes out and the lock on the main door doesn't shut properly... you're screwed. Their answer, we can't help you unless you bring it in for service or call a few places and see if they will fix it under warranty. Pathetic customer service from the start. When the Sales Manager goes and gets the sales guy, who admits he "didn't clarify" their repair service, even though he knew there was absolutely no intention of moving the unit (paid to have it delivered) he responds, let me know how you make out. Oh, and did I mention the first day the heat went on, a pound of sawdust flew out of the vents, guessing they never tested the systems either. Go anywhere but there!!!!

The entire purchase process went smoothly! everyone was very friendly and helpful! Traveled 3hrs to…read moreget a great price!

Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

The service department with this dealership is horrible. They did not submit the claims for…read morewarranty we noted during demo, now the biggest issue, the awning arm, is being denied as it "could have happened after delivery". They will never provide you with timely updates and you have to call the yourself to find out anything. I would recommend avoiding this dealership solely based on the terrible experience we have received after the sale as well as the headache we endured and how long it took to get a refund we were owed from the unit we traded in.

rep scott try to rap with emojis to wife and sold unit without keys still waiting. False…read moreadvertisement, saying no payment needed sign and go package for us . insufficient information on picking up trailer for towing not told we needed sway bars and and all that for towing as of this day still waiting for keys us on Friday.

I bought my camper 2 1/2 years ago and have had nothing and I mean nothing but problems ever since…read more I have repeatedly called the corporate office and filed a case against the Kingston camping world because of the never-ending issues. They literally sold me a lemon , but God forbid they take accountability for that instead they want you to pay out of your pocket for any work done even with the extended warranty, they had me purchase. I've had to replace my door three times on this camper. The plumbing has never been right. I have never been able to flush the Toilet, the water stays in the shower without draining, water pump never worked correctly etc., I called about the jack and hitch last fall and explained I parked it and it's just not right mind you I had to have my father re-drill bolts into the jack to hold it together or I would have had an accident driving it home. I called to have my camper repaired once again and I've been waiting months to get that appointment and Once again, I have to bring it there for yet another door replacement , the plumbing (which was never fixed from the start ) and the Jack (that I have had nonstop issues with and at this point is a big safety issue) . Lars in the service department has been horrible to work with . He lacks customer service big-time , I don't know why they would put him in such a role. He is insisting the camper has been in a collision! I have never ever had an accident with this camper, but because they don't want to admit fault that they sold me a Lemon, they instead want me to pay out-of-pocket or claim it through my personal insurance company! Lars even had the audacity to send me a statement that if the warranty does not cover what needs to be fixed, I will still have to pay a $500 fee for them just to look at the camper even though I have an extended warranty on the camper that I paid a lot of extra money for! They had the audacity to tell me that the camper jacks were mounted incorrectly. If they bother to use their brain cells, they would know I bought it like that! Why in the world would I mount the jacks ?? Please make it make sense. I opened a case with corporate on them and At this point, I am seeking legal council. I have had it with camping world. It's been 2 1/2 years of nonsense. You can never call and speak to the same employee because it's like a revolving door that everyone leaves and a new one steps in its place .

On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

After my review of Aplin Haus. the Service & Parts manager called the next morning and did…read moreapologize for the trouble we had. He also made sure he knew both sides of what happened. I can say it was refreshing to have someone call that quickly to hear what happened. And to assure us they would do their best to see it did not happen again. We all make mistake, but when someone can say, I am sorry, That is more than good enough for me. So, yes I have change my rating to 5*- (I mess up too should have asked for help). So thank you for the call, quick reply & friendly service. Thank you Ronald V.

Don't bother...read on to find out why... We went to Bob's…read morelast year to view new and used campers. We weren't able to find what we were looking for (our needs were very specific for a large family and they didn't have what we needed on their lot at the time - not their fault at all). We were impressed by the family business feel and friendliness so we kept them on our radar for future repairs of our RV, which we eventually purchased from a private seller. After a tree fell on our RV we called Bob's about an insuranceestimate and repair....and we called again....and we called again. Each time we were told someone named Mark would call us back, but they never did. How can you trust them for a good quality repair when they can't even call you back. It shows either arrogance or ineptitude. Either one should result in a short lifespan for their so-called business.

My husband and I have been shopping for a travel trailer for about the last 6 months. We've hit up…read morea couple of places and after talking to the salesman I walked away feeling like I needed a shower. I convinced my husband to drive out to Bob's to take a look. Mark (son of Bob) showed us a few trailers, answered our multitude of questions, and then answered more questions the second time we went out. The third time we went (yes, we are those kind of people) and the fourth time Bob himself answered more questions. Bob is a walking encyclopedia of RV knowledge. In the end, we bought an R-pod 179. My husband went out to pick it up and the two techs there walked him through everything. They answered all of his questions, gave him advice and were incredibly informative. We're taking it on its maiden voyage this weekend but so far we've been happy/

Chris was very nice. Knows his rv's and what to look for when purchasing. He could not match our…read moreprice for selling our rv so we were unable to use him.

From the owner: We sell used travel trailers and travel trailer parts.read more

Fixed my old car in an emergency (after a stall and a tow). They thoroughly inspected the car,…read moreclearly explained the problem, and showed me the precise parts at issue. They offer some evening hours, so pickup was convenient. It's been a few months, and the car is still running fine. (Review based on just one visit.)

I went in to get an oil change and to have my engine looked at because it was making a lot of…read morenoise. They changed the oil and went 'engine sounds a little better, you should be okay!'. They told me it was completely safe to drive and that the car would last for a long time. The next day, it literally exploded