Buyer Beware...when they tell you they have mobile repair, they mean Camper's World does, but not…read moretheir facility or Kingston...closest is Syracuse. So, if you have your brand new 2026 camper delivered to a campsite (you plan to leave it there) & the air conditioner goes out after 3 weeks (when it's 91 degrees out and only the 2nd day of use) and half your electric goes out and the lock on the main door doesn't shut properly... you're screwed. Their answer, we can't help you unless you bring it in for service or call a few places and see if they will fix it under warranty. Pathetic customer service from the start. When the Sales Manager goes and gets the sales guy, who admits he "didn't clarify" their repair service, even though he knew there was absolutely no intention of moving the unit (paid to have it delivered) he responds, let me know how you make out. Oh, and did I mention the first day the heat went on, a pound of sawdust flew out of the vents, guessing they never tested the systems either. Go anywhere but there!!!!

The entire purchase process went smoothly! everyone was very friendly and helpful! Traveled 3hrs to…read moreget a great price!

Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

Bought my camper at the end of January started getting leaks the first time I used it in May it's…read morebeen broken since between the lack of communication from this dealer lack of available appointments, Huge delay in between having them look at it, reaching out to the manufacturer. The service department is terrible. No one calls you back. The advisor says text me. It's the best way to reach me and days and days go by before you hear anything you have to reach out to corporate to get an answer for someone just to text you to tell you that your service advisor is on vacation and your camper that you dropped off a month ago nothing has been done you have to reach out to the manufacturer to find out what parts they have or have not ordered because no one calls you back. Save yourself to hassle. Save yourself the time go somewhere else. Do not buy an RV from these people, do not bring your RV to get serviced here. You're better off leaving it in your driveway broken because it's going to blue Compass is just the same thing if not worse I wish I could do a -5 star on this because they don't even deserve the one star

I had the most amazing experience at Camping world. First, my salesman Sam was great! He was…read moreattentive an positive through the entire process! A real ANGEL! Joe, with finance was great! Our technician Richard was knowledgeable (and had an awesome tattoo!), and I signed all paperwork with Travis, who was super patient with my toddler. They knew I was a single mom of 3, working from home, homeschooling, etc. at a hectic time and went above and beyond. I would highly recommend Camping World to anyone. The team was amazing! Thank you so much! My kids and I will have a great summer because of you! (And ps, they deliver!) God Bless! Angela Midgley

do not buy from this place!!! sales person bill sold it and bailed. i would turn the other way, i…read morewould get a refund if i could. stay far away from this dealership!!

On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

After my review of Aplin Haus. the Service & Parts manager called the next morning and did…read moreapologize for the trouble we had. He also made sure he knew both sides of what happened. I can say it was refreshing to have someone call that quickly to hear what happened. And to assure us they would do their best to see it did not happen again. We all make mistake, but when someone can say, I am sorry, That is more than good enough for me. So, yes I have change my rating to 5*- (I mess up too should have asked for help). So thank you for the call, quick reply & friendly service. Thank you Ronald V.

Don't bother...read on to find out why... We went to Bob's…read morelast year to view new and used campers. We weren't able to find what we were looking for (our needs were very specific for a large family and they didn't have what we needed on their lot at the time - not their fault at all). We were impressed by the family business feel and friendliness so we kept them on our radar for future repairs of our RV, which we eventually purchased from a private seller. After a tree fell on our RV we called Bob's about an insuranceestimate and repair....and we called again....and we called again. Each time we were told someone named Mark would call us back, but they never did. How can you trust them for a good quality repair when they can't even call you back. It shows either arrogance or ineptitude. Either one should result in a short lifespan for their so-called business.

My husband and I have been shopping for a travel trailer for about the last 6 months. We've hit up…read morea couple of places and after talking to the salesman I walked away feeling like I needed a shower. I convinced my husband to drive out to Bob's to take a look. Mark (son of Bob) showed us a few trailers, answered our multitude of questions, and then answered more questions the second time we went out. The third time we went (yes, we are those kind of people) and the fourth time Bob himself answered more questions. Bob is a walking encyclopedia of RV knowledge. In the end, we bought an R-pod 179. My husband went out to pick it up and the two techs there walked him through everything. They answered all of his questions, gave him advice and were incredibly informative. We're taking it on its maiden voyage this weekend but so far we've been happy/

Chris was very nice. Knows his rv's and what to look for when purchasing. He could not match our…read moreprice for selling our rv so we were unable to use him.

From the owner: We sell used travel trailers and travel trailer parts.read more

I went in to get an oil change and to have my engine looked at because it was making a lot of…read morenoise. They changed the oil and went 'engine sounds a little better, you should be okay!'. They told me it was completely safe to drive and that the car would last for a long time. The next day, it literally exploded

Had my oil changed by them back in 2020.When I Went to Jiffy Lube I was told they could not…read morechange my oil because the area around the oil pan drain plug was damaged and had been repaired with Jb weld.Albany Light Truck was last place I had the oil changed!!! I went to Albany Light Truck and told them about the problem and was told they were to busy and to come back sometime next week and they would take a look at it.Hopefully this will be fixed to my Satisfaction!!!!!