The lack of professionalism by Diego over the last two months has been a complete disappointed. His negligence to servicing and maintaining our pool has led to it being in its worst condition. I was looking forward to working with Diego after seeing all the good reviews but we have been disappointed by his service. I would not recommend Diego to anyone I know. These last two months have been inconsistent no communication and shows up when he pleases. Take a look at the before and after. read more

Diego's Pools Service - This is my pool now two months later with Diego's service - Pool & Hot Tub Service Near Me

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I should of trust the BAD Yelp reviews when I was skeptical about hiring him. Diego shows up when he wants and when he doesn't... he doesn't even call you to let you know. He makes nothing but broken promises over and over again. Him and his Dad ruined both of our pools. One pool he drained without my knowledge. How can I pay you monthly for both pools and it was that bad that he had to drain the water??? ( Hence he hasnt been showing up to the house and I been paying him all this time). I paid him monthly for both houses every month. Just recently I didn't pay because one house pool was drained and he just left it there drained and dirty. The other house was so green it started to grow mosquito larvae. There was so many swimming in the pool. He messages me to please send him money for June? Are you kidding me? My pool is green with wrigglers swimming in it and the other pool is damage.... why would I pay you for services that he didn't provide to keep my pool clean? He took out our filter and broke it. He bullshitted that its old and needed to be replaced. (We just bought all new filters a few months back) He never came back to reinstall them. Left it there dirty pulled apart drying in the sun so it could get even more damaged. Meanwhile the pool is not filtering and turning green with wrigglers all over the pool. It was so disgusting. I'm so upset that he had the nerves to tell me, " you don't have to pay for the other house.... just pay me for the other house." He promised to come by the next day and never did. Then he said," I'll come by Sunday" and never did... In the beginning he told us every Tuesday. Then that changed to Saturday without our knowledge then one day it changed to Sunday again without telling us. Yet we were very nice and never had an issue if he came another day.... then he started doing the not show up for weeks, leaving the pool green and nasty blaming it on the filter. Charging for filter cleaning. Dude show up to work and work! He skips both houses for weeksssss. How do you expect me to pay you for June when both pool looks like shit the last 2 months? You get paid when you do your job and show up. Check your camera guys. I'm warning you... he doesn't not show up weekly sometime longer. If he does show up he takes 5 minutes SKIMMING THE POOL and takes off. read more

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I'm updating to 3 stars because he came back and cleaned it eventually. Again, nice guy, but not very reliable :( read more

Diego's Pools Service - The next day after he came. Why did I pay $100? - Pool & Hot Tub Service Near Me

Do not hire this pool Service. Diego will ruin your pool and cause thousands in damages to filters, equipment, tile stains, wall stains, algae, etc. He shows up in the winter off season and then when the summer comes he doesn't show up and algae wreaks havoc on the pool. He misses a lot of weeks and tries to still charge for them, even when the pool looks so dirty, cloudy and green. Just check the other reviews here on how many pools he has damaged this summer alone. he causes so much damage to the pool that your not able to use it the whole summer when he promises to fix it and complete his service. He's also using a new company name Young Pool Service on other platforms. Be warned and just hire another company that has more than 1 young kid working. read more

UNRELIABLE and POOR QUALITY OF WORK. Originally gave them a 5 star review and then things went downhill after I posted that original review. Which is too bad. He charges less than most people that service pools you can find on Yelp. But what does that matter if he doesn't always show up to actually clean the pool. And when he does show up, he mainly does an okay job. He let our pool go green with Algae on several occasions. I'm not sure he's ever vacuumed the pool. He's cleaned the filter twice in two years even though he said he would be doing that twice a year. He started out okay but within months just became unreliable. We kept giving him chances for almost 2 years. He often would not come on the day he's supposed to come and not even let us know if he was coming another day. More often than not he just wouldn't show up for the week. He also damaged our fencing in the pool area without letting us know and we discovered it weeks after. We didn't even make a big deal out of it. Even though we'd recently just spent a pretty penny getting that fencing installed. I don't even know how many times he changed the cleaning day on us and we just went with it hoping he would at least show up consistently and he'll be good for a week or two then back to being unreliable again. After another no show, no call week, we just hired another company. They even pre-cleaned the pool for free because it was slightly green from Algae. They're only $15 more and I'd rather pay more for reliable service than less for someone who often doesn't even show up to do the job you paid them to do. You really do get what you pay for. If you're here looking for a monthly pool service company, I'd highly suggest you hire someone else. read more

We hired Diego to service our pool, and when he showed up, his work was solid. He clearly knows what he's doing when it comes to pool maintenance, and I appreciated the quality of the service itself. That part was never in question. The issue--and it's a big one--was the lack of communication. When he wouldn't show up for a scheduled service, there was no text or call to let us know. I'd have to follow up myself just to find out what happened, and even then, I rarely got a clear reschedule date. On multiple occasions, Diego promised to come by and didn't, with delays in responses that took several texts to get a reply. The reasons he eventually gave may have been legitimate, but clients shouldn't have to chase down basic updates. Diego has potential, and I truly hope he succeeds in whatever direction he goes professionally. But if he wants to build a strong, reliable business, he absolutely has to improve his communication. For service providers, especially in something like pool maintenance where trust and consistency matter, staying in touch is not optional--it's essential. It is too bad I had to move on to a different service. read more

I had to change pool service provider so I found Diego's pool's service on yelp and within the day they were able to come out and clean our pool to perfection. The service is very good People are very nice Prompt and professional I highly recommend their services if you want honest people in your home read more

Diego responded right away and come same day for a pool filter cleaning. Very professional and knowledgeable and did a great job!

Diego is the man - he was so attentive, an incredible communicator and provided on point recommendations for my pool and heater. Would definitely him to anyone in the market for a new pool service read more

Diego's Pools Service - Pool & Hot Tub Service Near Me

Diego responded quick and very polite individual! He gave a quick quote after I described my pool size! And came to see it promptly!Showed up on time! Great attitude and it was the absolute best quote compared to the other ones I was given.!Explained well what he would do to my pool! And gave me the best impression as an honest fair Person! So I hired him without a doubt! Great manners!Honesty goes a long way ! read more

I found Diego on yelp. He returned my call right away and was able to come by the house, give a quote within a day. He started service the next week and it's been great ever since. He's been very reliable and responsive. I'm a happy customer! read more

Highly recommended, he's been doing my pool for a year he's doing a great job, always on time, using a great product, so caring and nice. He's young but experienced. I'm so happy with his services. read more

I reached out to Diego's Pool Service about servicing my pool. Diego responded with a few questions and planned to stop by on Saturday August 12th from 2-3pm. Total no show, flaked! He didn't bother to reach out to say running late, can't make it today or I don't think I can take you on as a client. Very unprofessional. If you looking to hire him beware of this and don't expect him to show up or contact you. You'll waste an hour of your time waiting for him just not to show up. Do yourself a favor and find a professional to will actually show up when they say they will. read more

Diego was very professional and everything was done quickly and efficiently. From the consultation, scheduling, the actual work and billing. His prices are fair and did a great job. Highly recommend. read more

Diego was great. He did an amazing job with cleaning our pool very last minute. I would definitely recommend!

We needed a pool person in a snap! My mother was coming into town and our pool was green. Long story short we had a couple pool people who came over for a series of months who literally did not do anything. We found Diego, he was prompt and came over right before she got here! Our pool is finally beautiful, clean and blue! It's the first time in a long time that I actually want to go into the water again! I never give reviews but Diego is very reliable, very knowledgeable and he actually loves what he does. I'm so happy we found someone who we can trust and can count on for taking care of our pool! read more

Didn't show up for three weeks in a row, didn't notify us that he no longer would take care of the pool. read more

Diego's Pools Service - Here's how he left our pool, didn't show up for at least three weeks straight without notification. - Pool & Hot Tub Service Near Me

Hello Diego, 2nd message. Diego, your pool service is not reliable and is plain horrible. The pool is getting greener and full of debris. You have not done your service for the past three weeks. You told me that you were buying a vacuum as you haven't vacuum the pool for the past two months. Coming only once or twice per month but not vacuuming. Your pool service has been terrible and irresponsible. You told me you were coming three weeks ago but you did not show the week of 4/13/22 or the week before of 4/20/22 and also did not show this week of 4/27/22. Considered yourself fired. Give me back my gate key. read more

If you need service for your pool to turn from green to clean clear blue, Diego is your go to. He is so attentive and does things quick and efficiently. Very good at communicating. I highly recommend Diego for your pool needs. read more

Diego's Pools does a great job. Our pool is old (built in the 50's) and I have never seen it so clean since we started working with Diego! He is responsive and services are delivered as explained. We are so happy with his service! read more

I started with Diego's pool service 2 months ago. He was recommended to me by my old pool guy. Which is already a great recommendation. Diego has been amazing. He worked with me on the day I preferred and has been updating me on a weekly basis. We moved in to our new house and with Diego's service our pool has been looking and running smooth. read more

I hired Diego's Pool Service just a couple of weeks ago - so far, so good. Our last pool service let the pool turn green. Diego was very responsive and delightful to deal with. Most importantly, he promptly got the pool into good condition. I hope that he keeps it up. Thanks Diego. read more

our pool was a mess after the rainful days in LA. DIEGEO and his team made it all good in two weeks as he promised. would recommend his services 100% he is very polite and friendly and will work with your schedule read more

Diego doesn't return texts or calls (and his voicemail is full) and doesn't show up. After I hired him, maybe he showed up one more time. (I'm not sure, since I was out of town.) I'm not even sure how to make sure he knows he's fired! Now my pool is green. My new pool guy is charging me $525 to clean the pool before he starts regular service! read more

i don't know this business other than he was very open and honest about his business and what he charges per month.

Best pool service in the San Fernando Valley! Diego does an excellent job every week - would highly recommend his service to anyone. He does everything with care, quality, and pride -- and it shows!!! I would know because I've had 3 other pool companies service my pool in the last 10 years and by far Diego's Pool Service is way, way above those 3 in quality and service. Thank you Diego! read more

My pool is always clean and blue. They do the job regularly, no no-show or anything else. Highly recommend!

Im Glad i came across Diego's service when i needed it the most, my pool was in horrible condition left by the previous company and Diego gave a great price for his service and restored my pool right away and made sure it stayed like that to this day, very reliable and highly recommended, thank you! read more

I contacted Diego and within minutes I got a response. Diego showed up the next day to service and treat my pool. He has excellent communication updating everything he was doing to the pool and sent me pictures. What a relief to have a company communicate every step of the way. I'm so glad I found a reliable pool service. Thank you Diego's pools service!!!! read more

Had to find a new pool guy quick and sent a few messages. Diego was the most responsive and showed up ASAP to start cleaning. Hoping for continues relationship. read more

Highly recommend. They came to clean my pool the same day I called. Great communication and customer service

Excellent pool service by Diego! Our pool was neglected and looking like a swamp, Diego worked his magic and in a few days our pool was sparkling like on a cover of a magazine. Diego is friendly, professional, and provides quality work. Highly underrated, I give him 10 stars! read more