Ryan at Trek has been SUPER helpful!!!! I was badly misled at another shop and am SO SO glad I…read morebrought my FX2+ in to Trek Burnaby today! They identified a problem that has existed since I bought my e-bike almost 2 years ago. The other shop (which I won't name) repeatedly told me there was nothing wrong with my bike! Thank God I brought my bike in here today! Thank you Trek Burnaby!!!!!

A few months ago, I brought my bike in to fix a slow leak in the rear tire and to find out how…read morethose new fangled thin ventiles worked to inflate the tire with my hand pump. They replaced the tube and recommended a protective strip around the inside of the tire to prevent thorn punctures. I rode it for a few months with the rear wheel having an annoying little bump with every rotation. I thought maybe that protective strip was bunched up a bit and would eventially straigten out. Instead it got worse and eventually the tube was pushed out from under the tire and displaced the tire so it started to rub once per revolution against the frame of the bike. I eventually had to half push, half carry the bike up to Trek from Marine Drive and Royal Oak where it got to the point where the bike was un-rideable. Trek very quickly replaced the tube and straightened out the tire so I could ride it home while they ordered in a thornproof tube for me. A few blocks from the shop, the tube exploded with a sound like a shot and the tire completely came off the wheel and was flopping around sometimes at right angles to the wheel. Meanwhile the remains of the tube was wrapping itself around the hub. It was mostly downhill to the nearest sky train station and the shop was closed by then, so I coasted to the Edmonds sky train station mostly on the rim. The next day, I stuffed the wreckage into the trunk of my car and drove back to the Trek shop and said please just fix it. A few days later, I got a text that it was ready to pick up. When I showed up, they brought up the bike and said they had to replace the rear wheel and put on a better tire which was thorn proof. The woman I was dealing with said there would be no charge and refused my offer to pay for the wheel since I did ride on it for a couple of km downhill. I'm very impressed with their integrity. The new tire and wheel made the 5km or so ride from the shop to home with no problems and no more of that periodic bumping which was so annoying on the old wheel and tire combo. I'm pretty sure they've learned from this experience and won't be offering that thorn-proof overlay on the tube anymore and will instead recommend replacing the tire with a tougher one.

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

We dropped by after phoning them first as I explained that my granddaughters handlebars had become…read moreloose. The bike was new and the shop where it was purchased was a distance away and the bike seemed unsafe to ride. Within 10 minutes they had the bike fixed and they refused payment. He was a very capable and nice young man. I hope they do well here in Hastings sunrise!

A disheartening experience for both MacTalla and I--a new customer. I will only state the facts…read moreand remain objective--(what I see, hear, touch, smell, or taste). I dropped off my bike to have a rear flat tire fixed, but I also asked they investigate a clicking sound. After a few days, I received a call and learned that there were several issues with my bike. I was quoted approx. $250 for the parts. I was conflicted but safety was paramount to me and for Mactalla, too. So, I gave my authorization knowing I was going to incur an expense well beyond the cost to repair a flat tire. Approx. a week had passed, and I called to check in. I spoke with George. He said to come the following day to pick up my bike. When I arrived, the bike was not ready because they found another issue that required an additional part. I was told that this specific part was needed for all the other installed parts to function at 100% capacity. I could have declined and chanced on whatever capacity my bike was capable of at that point. But my safety was #1, right? So, I authorized them to proceed. (Now, some of you are probably thinking what a fool I was at this point. Sorry to disappoint!) Furthermore, they had to source for the part because of C-19 and high demands on bike parts. I get that this would delay the work even further. Miraculously, a part was found a few days later. At last my bike was ready! Total was $402.00. (Yes, I know, I could have bought a brand new bike! Again, sorry to disappoint!) I tested the bike on the side street and noticed that the rear tire was softer than I would have expected, but I trusted that they fixed it. Also, I didn't want to return because of fear of incurring more expenses. However, two days later, I took my bike out of our apt. bike storage and rode less than two blocks until my rear tire went completely FLAT--I wanted to cry. I called and they said that they would fix it on the spot! After their inspection, they found a piece of glass. I may have run over it, unfortunately, or they may have missed it during repair, they said. Regardless, it will cost $20 plus labour and taxes. (Okay, readers, I hope what happens next will make you slightly proud of me.) To summarize, my partner basically gave them the "What for!" (Sorry to disappoint that it was my partner and not me.) Their escalating conversation took place outside the entrance. Basically, we didn't want to pay again for the additional cost to repair what was the initial problem to begin with--a REAR FLAT TIRE. We had just spent $402.00! After 20-25 mins, the owner signaled his staff to return my bike and the tire was fully inflated. Two days later, I went to check on my bike in the storage, and the rear tire was FLAT. (As you can probably guess after this, I am not a confrontational person. Some may think I got "ripped off"; others may think that it's partly my fault because I didn't stand up for myself.) Do I ask for a refund for the amount that I paid for my tire because it is still flat? No--here's the reason... I am a long-time customer of numerous businesses in the lower mainland. They provide me with guaranteed service and compassion in exchange for my loyalty and referrals. I paid Mactalla money in return for a bike I still can't ride. They may have taken $402 from me, but that's all they are going to get from me in my lifetime. Going forward, I will request for a total quote before I authorize any mechanic to repair my bike. The quote must include the following: cost of parts, labour, and taxes. Bring that quote to another bike shop and compare. For ME, the deciding factor is not who is the cheapest, but who have earned my trust and, in return, I'd be their long-term paying and loyal customer. Thank you for reading.

This is a two floor store located at Metrotown. I came here looking for a sleeping bag. They have…read moretheir own branded sleeping bag and they are cheaper than the big brands like Mammoth etc. They sell similar items as MEC but the best part is their location is way more convenient than MEC. It doesn't cost money to join their reward program. I say good prices. The store is clean and well organized. They have other sporting equipment for sale. This is the first Decathlon in Metro Vancouver. I have been to a Decathlon in other places in the world before so this brand is not new to me.

I am not familiar with this brand. The space is very big, there are two floors, they have bikes,…read moreskiing, running, a small hockey section among other things. It is inside Metrotown. The prices are really good which makes me wonder a bit. You know what they say, if it's too good to be true.... Anyways, I picked up a bike cage and a water bottle for my bike. Time will tell over the long run about the quality but they seemed to be pretty good. There isn't much service, there was one girl out front answering questions but all the checkouts are self serve. Also I didn't see alot of employees around the store if case you needed help with an item. Anyways, I'm sure I'll be back to check out more of their products.........

Customer service has been very disappointing. The pickup was delayed, and when I was finally able…read moreto collect the bike, it was the wrong colour. These delays have already caused me to miss a planned bike trip, and I still don't have a clear resolution or alternative offered. Overall, this experience has been frustrating and has fallen well below expectations.

WORST experience ever. I ordered a Lynx as part of the BC…read moreebike rebate. I told them I had to spend two thousand dollars, I wanted the red model and I had to receive it by the rebates guidelines timeline. They sent me a black bike, that I received late for the rebates deadline, which sent me for a spin as I didn't know if they would accept this lateness. My rebate was expired! i emailed repeatedly : NO ANSWER. I called : you cannot speak to anyone. Left a message : no one answered. Finally I drove to the store which is far for me. The sales person was flushed, apologetic, they said they would send someone within the week to exchange the black bike with a red one. The driver comes, rushes through, he pulls out a red bike, not in a box, hands me the invoice to sign, while I suddenly see that the bike is scratched, I made a note on the invoice. He leaves and as I inspect the bike I see that it has rust on in, dirt on the gears, on the frame, scratches everywhere... They send me a year old bike that sat in the rain. this instantly voids the rebate: it's for a new bike . Awful, just awful. so incredibly disappointing. Don't be tempted. The marketing is brilliant and that is where the brilliance stops. Zero customer service.

I think this is by far one of the best bike maintenance shops in Vancouver. First off, they charge…read morereasonable prices for repairs and tune ups. These guy are honest bike mechanics. They always charge fair prices and if a new repair comes up, they will call you first to confirm the additional repairs before doing so. Scheduling is super easy, you can just call on the phone and they will tell you when you can drop it off. If it is a super simple repair like fixing a flat, usually you can just drop in and drop it off. I had my sexy gravel bike (see photo) and e-bike repaired here. Some bike shops are scared to touch ebikes, but this shop is one stop shop and does it. Just really happy with the fair pricing and great customer service. RAD cycles keep doing what you do.

i brought 3 mtn bikes for them to fix Taos 2.7, Nakamura Ecko 23 and Fila incline ( old bike)…read more they were able to fix all of them. so whatever the bike, they are straight forward and fair.. i would use them again no problem. i just wish they would open a little earlier.

Dropped into the shop with a friend few weeks ago and was really impressed with the shop. Had a…read moregreat selection of bikes, really cool accessories and the people were friendly, knowledgeable, but not overbearing!!

From the owner: Premium Road Bike Dealer. Cipollini, Sarto, Basso, Colnago,…read moreWilier, Lightweight, ax-lightness, 3T, Scott

Their website has booking appointment page and I did. But as I didn't receive any response, I…read moredecided to drop in my flat tired scooter. The store is occupied with high class, expensive scooters and hard to get in to the reception. But the serviceman was friendly and gave me some options and I was happy for the result. It took one night for pick up. I ordered to replace to solid tire ( not so comfortable honestly but this makers tube busted twice already) for long term use view. Total was $127 after tax

Friendly and knowledgeable service. I had a used scooter tuned up here and left feeling confident…read moreof its safety.

I have a Frey E bike I ordered from China It came with…read moreproblems and the supplier just ignored me I found it hard to find anyone to work on it But Richmond E-Bike were extremely helpful and said they worked on all bikes They gave me quotes for work to be done and I found them reasonable and the work was done very well They are just a joy to deal with and would recommend them very highly

I just bought a bike from there. Good selection. But most of all friendly service! I would…read morerecommend this place.