It's amazing how quickly a business can go from five stars in two previous reviews over many years down to one star, based on one nasty employee's behavior. Stephanie and her various employees have been cutting my little old lady Daisy's hair for the better part of eight years (I think?) at this place, but never again. I'm not letting anyone as rude and uncaring as "Ranna" touch my sweet old girl who has terminal cancer ever again.
I'm sure I will get crucified in response to this review, but no matter what Stephanie says, I will stand by my words here. Yes, I don't have the greatest record on timeliness, in case she comes after me with that. I deserve it. It's something I really despise in myself. It has to do with some pretty severe medical issues, but that's a story for another day. At this moment I'm talking about today's appointment and interaction. If they didn't want to see me anymore, that's fine. But to be rude and condescending to my face when I walked in 9 minutes late at 12:39 for a 12:30 appointment is more than I want to deal with. I'm sure they have plenty of other customers to keep them busy, but from now on, I won't be one of them.
Here's what happened today: My little 15 year old sweet Daisy, who has abdominal cancer, was constipated this morning. I found this out when I looked for her to take her to be groomed. She's usually right next to me, and it took me a couple of minutes to find her. I've never seen this happen to her before, but she just wouldn't stop squatting. Even when I picked her up to look to see if I could see something wrong down there, she was still squatting. Finally a little pellet popped out, but that was after about 20 minutes of her walking around in a squatting position. She then stood up a little straighter, so I quickly grabbed her and ran out the door and sped to Dig It as quickly as I could.
Immediately when I opened the door I explained to them that she was constipated, and that if she started squatting, that was what the deal was, because I couldn't get her to stop squatting a few minutes before. Nobody really said anything, which is fine. We don't have to talk about my dog's poop issues, obviously. But it was pretty obvious that I was distressed and had raced in there as fast as I could. I didn't bother telling them that I'm freaking out because this could indicate that her cancer has grown large enough to cause a blockage, etc. etc. etc., but that's what was running through my mind.
"Ranna," who I've met before (she's never been my favorite, as she isn't very "warm and fuzzy," but I always thought she was OK) managed to mention not once, not twice, but THREE different times before I got out the door that I had messed up her schedule and that she would now be running late. She wasn't horrible about it, because she said it in more of a "polite" passive aggressive way. They know Daisy has terminal cancer, because she's been in at least one other time since she was diagnosed this summer at the U of M. Anyhow, between dealing with the knowledge that Daisy had new symptoms that I've never seen before and that she was obviously uncomfortable, which made us late, and Ranna's refusal to either let it slide and take Daisy or tell me that she couldn't, it was just too much. "You're late and I can't take her" or "this is the last time I can take a late dog" or ANYTHING would have been better. But she chose instead rub it in my face three different times that we were late, and I just had enough and knew I was going to be an idiot and cry if I didn't get out of there. I felt bad enough already about Daisy's discomfort and was so ashamed because of my lateness, and when she wouldn't let it go and kept repeating how she would be late now, I just broke and walked out. I can't deal with that today, and I'm not going to let anyone that cares that little about my sweet, timid little old dog, whether she can groom her today or not, be responsible for her comfort for any amount of time. I even mentioned again before I left that she has cancer, but all I got were crickets.
She did not offer any sort of apology or anything even close. She simply stated "have a nice day" as I walked out. Sure thing, honey. I'll have a wonderful day dealing with my precious pet, who just demonstrated a probable new symptom of her terminal abdominal cancer THAT YOUR COMPANY KNOWS ABOUT. Thanks a lot for the concern after the many years I've been bringing many owned and foster dogs here, including my "soul mate doggie" Daisy.
By the way, I've never once been picky about the services they've provided, even when I got subpar haircuts, and I always tip at least 20%. My puppy Clover has a bit of a crooked haircut that they did last month, but I just let it go. There's a spot along both of her sides that sticks out that's too long, kind of like an 80s weight line.
So long, Dig It. read more