The worst Customer service associate…read more I stopped there to add mobile lines Susan Riddle helped me first she told me no worries when u leave I will give you all your lines working . After I signed all the documents she told me are u ready to go I said why do I need my new lines working . She changed and said NOOO you need to wait or call customer service to activate your phones lines . Well I left I called 5 o 6 times customer service also terrible service. Few day later I stop at this store . Ari customer service associate helped me . With a completely bad attitude looks like I owe him something or asking for something free . Making short all of this I don't know why spectrum hired this kind of person. Now I understand why this store got bad reviews

Here we go again with spectrum not working again on Feb. 25 2026 since 6:00 am til 8:00 cable going…read morein and out and freezing up again ‍ Spectrum needs to improve better Service with our cable .

I came in on at 4:00pm 4/25/2026 I forgot the lady name I think it was Rosa something she work in…read morethe middle any way she was really nice helpful fast at help me set up everything. She really deserves a raise.

I rarely leave bad reviews, but this experience absolutely deserves one…read more On January 23, 2026, I was stopped in Walmart by a third-party Spectrum rep who convinced me to switch from Verizon Home Internet and port over four mobile lines, promising major savings. He even warned me not to listen to the Spectrum store reps. I didn't listen--and that was a mistake. After waiting three hours at the Spectrum store, the in-store rep told me the third-party rep "screwed everything up" and said he would fix it. I entered around 3 PM and was the last person to leave at closing. I went home with equipment that didn't work. The next day, nothing worked. I returned to the store and waited another 3.5 hours, only to be told I was still tied to Verizon Home Internet. After more failed attempts at home, I learned the "new" equipment I was given was assigned to another customer's account. As of February 9th, this was STILL not fully resolved. It took three tech visits to finally get internet and cable working. One tech spent over three hours at my home and was openly frustrated with Spectrum's own support. The mobile service has been just as bad. Only yesterday did my two iPhone lines finally work properly. Today, I was told the buyout promotion would only be $222 due to a "technicality" on a Verizon bill. They claimed one line only had three payments, ignoring the fact that the LINE is four years old and the phone was a replacement. The employees tried, but Spectrum's systems are broken. Spectrum Internet is solid. Spectrum Mobile is misleading and not worth the headache. DO NOT SIGN UP.

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

Worst service on top of worst customer service ever. This company successfully managed to ruin my…read morelife, I hope to God that every single person working here gets their life ruined just like how they did to me. Even when trying to switch out of this company they make it so unbearably difficult. I sincerely wish this company can go bankrupt and never rear its ugly head ever again. They do this on purpose, they get a real kick out of making their customers so angry to the point where they cause unbearable amounts of frustration. Too much of my time and energy has been wasted calling Verizon so they can fix their worthless mistakes. All I ever wanted to do was just do my job successfully, and this company made sure that i dont. This affected my personal life, now I will pray each night that this company will be ruined forever. I trust my prayers with God because he always answers; I can't wait to see the results.

So my dad couldn't get in old phone and we brought it back to get it turned on and Jennifer. Turned…read moreit back on. But then my dad couldn't get in it when we got home . So we came back and Jennifer gave my dad a new email and password. Thank you.

At&t is the worst company on the planet right hand knows not what the left hand does. We had…read morecanceled our home phone and internet service back in June and here in January we are still being charged for that service that we don't have anymore. We can't get anybody to understand this we have been on the phone now for the 7th time and for 2 hours and the 6th person we've talked to. At&t needs to be put out business if anyone from at&t contacts you run and don't look back I give them a -5 stars.

From the owner: Cable & Satellite TV, Internet, Telephone & Security Alarm Systems Service Provider. Providing…read moreLocal & Nationwide Residential and Commercial Sales, Installation and Service Solutions. AT&T DIRECTV, AT&T U-verse, Bright House Networks, CenturyLink, Charter Communications, Comcast Xfinity, COX Communications, DISH Network, EarthLink, Exede, Frontier Communications, HughesNet, Spectrum, Time Warner Cable, Verizon Fios, Vivint and Windstream Authorized Retailer. Proveedor de Servicios de Cable & TV Satelital, Internet, Telefono & Sistemas de Alarmas de Seguridad. Proveedor Local & Nacional de Ventas, Instalaciones y Soluciones de Servicios Residenciales y Empresariales. AT&T DIRECTV, AT&T U-verse, Bright House Networks, CenturyLink, Charter Communications, Comcast-Xfinity, COX Communications, DISH Network, EarthLink, Exede, Frontier Communications, HughesNet, Spectrum, Time Warner Cable, Verizon Fios, Vivint y Windstream Proveedor Autorizado.

Being a Dj/Kj new to the area I didnt know where I could take my equipment to get it fixed... I…read moreused Google to find him and I'm very happy that I did... he was professional... he was quick and he was fair priced! He is now my go to guy for all my electronic needs!! I highly recommend Mike's electronics.!!

Miles a great guy who can fix anything! He repaired my recorder and charged a . From the looks of…read morehis shop, he can repair anything.

This is my go to business for phones for the last 20 years , Alonzo the owner is on his trade he…read morecomes in and gives options on repair / replace and has saved me time and money at both of my busineses. Tire x / E West

From the owner: ASAP specializes in business communication solutions where we are always on call to serve your…read morebusiness. We work with dozens of businesses from Bakersfield to Long Beach.

I called Charter Spectrum today to cancel my services due to an upcoming move. During the call, the…read moreagent repeatedly attempted to persuade me to stay by lowering my monthly rate. We have been paying $230 per month, and the agent successively offered $190, then $170, and finally $150 as I continued to decline. This clearly indicates that Spectrum had the ability to offer significantly lower pricing for years, yet continued to overcharge me. After I completed the cancellation, the agent informed me that my services would remain active until the end of my billing cycle on May 12th. However, my services were cut off immediately, meaning I paid for a month of service that I no longer have access to. When I contacted tech support to resolve the issue, I was told that my services were still active and was essentially accused of lying--despite providing the error code from my TV screen, which explicitly stated that my account was no longer active. To make matters worse, the representative suggested sending a technician to inspect the equipment, which would result in an additional service fee.

I lived in a building with pre-wired Charter Spectrum, so I didn't have a choice. When I cancelled…read moreservice, not only did they put me through a *mandatory* 15 minute exit interview, but of course they tried to upsell me on additional services that I didn't want and don't need. Plus, apparently they send people door-to-door to sell services. Terrible internet, terrible service!