Drop off was easy, fast fix, was able to pickup same day! Needed iPad glass replaced.read more

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money

So my dad couldn't get in old phone and we brought it back to get it turned on and Jennifer. Turned…read moreit back on. But then my dad couldn't get in it when we got home . So we came back and Jennifer gave my dad a new email and password. Thank you.

My guy Jack bought a phone from Cricket but I think he got a used phone because when he went to…read moredownload the WhatsApp it had numbers already programmed in the phone. But you don't need ID to get a phone. The whole process took like 30 mins thanks Abraham but he needs a New Phone Not a refurbished phone.This phone cost him $175 he needs a new one not a refurbished one. And the name on the phone said Ushaunda Owens. That was not the way it was suppose to be.

Christian was great ! Helped my boyfriend get a new phone! Super friendly and very helpful…read more Definitely coming back to this cricket for anything involving my phone!

This place is really good to come in via phone is really good prices to even got accessories I want…read moreto we're not expecting to buy a phone but the great service and great product they have in here I recommend everybody like to come and buy a phone to come here into repair the phones

My husband and I were very disappointed. We went into the store because we were thinking of…read moreswitching cell phone plans, and were offered a plan that was very comparable, with new cell phones. We were verbally advised of what monthly payment to expect on our auto pay. The first bill was more than seven times what we were quoted, insurance and someone up plan were added to our plan without our permission we had to spend over five hours on the phone with customer service three different times, and go down to the store several times. Finally, we worked out a plan and got a lot of the charges off, however, the plan is still more expensive than the plan we've had with our existing cell phone company for 20 years. We're now locked in for three years the reps there do not give truthful quotes.. I would recommend going anywhere else T-Mobile or a reputable company not this location.

Robert was extremely unhelpful and frustrating to deal with. He spent nearly an hour talking in…read morecircles without actually resolving my issue, and the interaction felt very inefficient. In the end, I had to go to a different store where another employee solved the exact same problem in under 5 minutes. I expected better communication, and more competence.

Here we go again with spectrum not working again on Feb. 25 2026 since 6:00 am til 8:00 cable going…read morein and out and freezing up again ‍ Spectrum needs to improve better Service with our cable .

The worst Customer service associate…read more I stopped there to add mobile lines Susan Riddle helped me first she told me no worries when u leave I will give you all your lines working . After I signed all the documents she told me are u ready to go I said why do I need my new lines working . She changed and said NOOO you need to wait or call customer service to activate your phones lines . Well I left I called 5 o 6 times customer service also terrible service. Few day later I stop at this store . Ari customer service associate helped me . With a completely bad attitude looks like I owe him something or asking for something free . Making short all of this I don't know why spectrum hired this kind of person. Now I understand why this store got bad reviews

My fee for fixing my phone screen was cheaper than any phone place I have called in the AV, SCV and…read moreeven down to Glendale. I appreciate the flat fee, and it was shipped quickly. It arrived on time, and the lady that ordered my screen replacement called me the day before it was anticipated to arrive, as promised, to schedule my time to come get it fixed. Once I arrived to the shop, she and the owner (who fixed my screen) were very polite, and very casual. My screen was fixed in less than half an hour, and works beautifully. The very next day, my screen broke again, so I do wish they had some kind of warranty or something - but it was totally my fault that it broke again. (Ive never broken a screen in my life and broke the one on this phone twice in a month right after getting it, go figure!) I was so happy with my experience I called about another phone, and they were very straightforward with me in saying that since my other phone and software was so old, just upgrading would be cheaper. I researched it and they were totally right. I appreciate their candor, rather than them just trying to make a buck off another replacement. I'm not sure why the other reviews are so negative at all. If i need another screen fixed, I will definitely come back with no hesitations. My friend even said she was happy she came with me, because if she has an issue she will definitely come here too.

Don't 3 weeks I forget the tech forgot to order we mailed it they forgot to mail it sat on bench 3…read moredays got lost in the desk just mail it back we forget to and fixed it mailed it forgot to mail nice guy but story changed 5 or 6 times

Very transparent and great customer service!! 5 star service. Fixed my PS5 the same day and even…read moreexplain the terrible job that was completed prior to visiting Tech Surgeon Av!

Professional, friendly and fast service! They offered me great advice that saved me a lot of…read moreheadache and more importantly a lot of money on my trade in value!