Talking to computer geeks about hardware repair is as much fun as the need to pop a pimple as quickly as possible as to make it all go away the day before your prom night. You can't help but want it to be over but you know there's a likely chance that jar of Noxema zit meds might not work in time for your most important night in high school. The dread of that realization is how sometimes I feel about dealing with computer geeks/technicians. Let's just say they're not known for their social skills. Most of us knows "techies" are good with technical stuff but it's the non-technical stuff we use in addition to grade you. There are a dime a dozen of good techs around but it's your attitude (rather social skills) that counts too and which also help with customer retention. That about sums it up for my experience with numerous computer repair outfits I contacted for a quick look at my laptop. My laptop hinges was not closing properly and the first thought I had was to let a technician fix it. How wrong was I when I called a dozen computer shops around Honolulu! The first thing they'll tell you is "You gotta leave your computer with us for a few days for us to look at it". Seriously? All I need to do is coming in for a quick look and get a rough estimate to see if my laptop is financially worth fixing. If you're a business with a brick-and-mortar storefront, it's an open invitation for customers to walk in right? It's business basics, not rocket science. Prior to looking into this repair route, I already mentally prepared myself to the fact it might be cheaper to replace my laptop unit. I'm not computer hardware ignorant nor uneducated. My prior experience included disassembling the entire CPU and putting it all back together properly. I learned this "tearing down the entire computer" in my 2nd college year. Common on - looking to see if the hinge is worth fixing takes only 15 minutes if not less. I'm not asking them to fix it when I phoning them. I'm just asking them to take a look at it to see if it's worth fixing. It's been a long time since I disassembled PC parts and I'm not about to embark on that tedious task again...LOL. It's the holidays. As I scrolled through the directories of IT specialists for hardware repair, I went down the list and ended up actually calling them. All was frustrating until I reached Digital Vault Consulting. As soon as a man answered the phone, I heard the friendliness in his voice and tone, unlike all those yahoos I called that morning. Pono, the owner, was like "I can take a look at it for you if you would like to bring it in today". Wow that's what customer service is and here was someone with a desire invite potential customers to use his service. Once I entered the warehouse-office, I felt comfortable and the place was not blasting with the AC but rather a down to earth ambiance. Seeing the other small business merchants closely located right next to each made the place have such a "homey" vibe. Pono examined my laptop and pointed out that the closing mechanism at the hinge is beyond saving. He suggested I should take a more economical approach - get a brand new laptop and even recommended I should look for a better designed laptop hinge. All in all, Pono save my day and was so sincere in helping me out. It's good to know I'm not wasting his time and vice versa. Mission accomplished and many mahalos to Pono. DVC will be my first point of contact in the future for my PC hardware needs or problems. read more

Believe the hype! These dudes are awesome. Took my laptop there yesterday for an issue based on the excellent reviews below and the fact that is close to where I work. Dropped it off @ noon Monday, got a call at 2:15pm Tues to come get it. Around $40 to crack the back (expected) and only $20 to fix the issue (totally unexpected but welcome!) I will definitely be using them for all my computer needs! read more

These guys are amazing! Took in an old laptop and they were happy to tell me that they thought the problems were not as bad as i had assumed. They even called to keep me updated on the status of my laptop and the problems with it. Got the laptop back a day later as good as new. Easy to talk to. GREAT price! Wonderful work! i will recommend them to everyone! read more

I've had the pleasure of working with this company for about 6 years and have found them to be fairly responsive and accommodating. They are easy to work with and have a lot of patience and experience dealing with end users that may not be tech savvy. I've recommended their services to others looking for an IT consultant and everyone that I've recommended them to have nothing but positive comments. read more

I brought my laptop in to have it cleaned and brought back to normal because it has songs and photos I wanted, like all computers. I brought it in and a day later they called me, told me the issues and gave me a quote. Go ahead I said...when I went to pick it up they explained what they did, I asked them about all the big words they were using and they put everything in layman terms. I had a coupon for a discount which made it better. Without that coupon I wouldn't have known they existed. Go with these guys they'll treat you with respect. Discount or not they have great prices and the expertise to match. Thanks for the quick fix! read more

Great customer service...Lee M. is very patient/ understanding/ honest besides being knowledgeable about repairs. Before buying a new computer or before you dump your non-functioning computer, have it checked out first! read more

I took my three week old Toshiba laptop in that was showing only a blank screen with a cursor and Pono did a complete diagnostics on it and discovered a bad hard drive. Just my luck. Pono gave detailed instructions on how to get Toshiba to remedy the problem and did not charge me anything for his services! Now that is great service! read more

Bring your hardware to Digital Vault if (when) you have issues with your computer. They are prompt, professional and will recommend any upgrades based on your needs. I've have bringing my business to them for the past several years and always gotten great service at a reasonable price. Highly recommended! read more

Great service and a fair price. He explained to me what was wrong with my computer in ways I could understand and offered different solutions that would work. I chose to upgrade my computer and got a quote before committing to it. Work was done by the next day and I set it up at home. I had a few questions and problems during set up so I called him up and we resolved it after a few tries over the phone. He always answered my calls or called back if he missed it. I'll always go here for any future problems or if I need any more upgrades. Did I mention great service read more

Not sure about their computer repair side, but when it comes to selling parts this place is a scam. Literally charged 2x the price for an item, there is no justifiable reason for this. You may wish to order any parts your computer needs for a repair beforehand, then having them install it if you're unfamiliar with computer building/repair. Cannot reccommend. read more

I have gone to them twice now and have met all their staff. These guys are smart, honest and efficient. Plus they don't talk down to you, or try to b.s. you. My computer had some bad viruses and was working really slowly. But it works great now!!! read more

Our company, Reynolds Recycling, was so happy with the service from DVC we decided to buy a new laptop from them. When I placed the order for an HP notebook, it was on back order with HP until early July. However Pono was able to get me the computer a week ago. Great job and excellent prices. read more

Been trying to contact them for over a week to have them look at my laptop. No one ever answers and no voicemail. Don't know if still in business...? read more