If I could give this place "0" stars, I would…read more This facility is shockingly understaffed and I would NOT under ANY circumstances, recommend ANYBODY using this facility. I have a family member there and when visiting them after check-in, could NOT, get an orderly, nurse or any staff member to check on him! I was told 'we are too busy with other patients!" I am still in disbelief at the treatment he and I received.

In this review I'd like to cover 3 things:…read more Where Dad was when he entered Lemay Where he is now Why you may not want believe me The Past Dad was admitted to McKee hospital in Loveland on the last day of June this year with a diagnosis of aspiration pneumonia and a very angry gallbladder that needed removing. Three weeks later he was ready for discharge but he could not stand without a lift, attend to his own toilet or other needs nor move without significant assistance. He was sleeping almost continuously, and as we were to soon find out, was deeply depressed and was considering taking his own life, just short of his 89th birthday. He just didn't see a way through. Given his condition, his inability to care for himself and the fact that Mom is also in her upper 80s, Kaiser authorized 3 weeks at a skilled nursing facility, which was later extended. Lemay was on the list of approved facilities and had a bed, but more on that process later. The Present This past weekend, here in mid October, Mom, Dad, my sister Sharon and myself headed up to my parent's cabin in the mountains to enjoy the last of the season and I'm happy to report Dad is doing great. He still needs a walker to get around and we have caregivers coming in a few hours a day but Dad is getting his independence back, and is bright and hopeful for the future. On Saturday we were sitting around talking and Dad volunteered that he "100% credited Lemay" for his recovery. The hospital saved his life, he said, but Lemay, and particularly the PT team, (looking at you Anne), brought him back from the brink. Why You May Not Want to Believe Me This is, by all accounts, a great success story, so why shouldn't you believe me? After all, I've done my best to give as honest an account as I can and Dad is proof of it. Because my sister, "Lorraine G" (see below), gives a very different account and to this day asserts that Lemay is a terrible place full of terrible people. So who do you believe? Maybe neither of us. Sites like this are very useful, but have their limits. Maybe the reviewer is having a bad day. Maybe the reviewer happened across an outlier day one way or the other. Maybe the reviewer has a preconceived notion that all facilities like this are places where families put old folks to die. This is why Mom made her decision to place Dad in Lemay not on a Yelp or Google review but on ratings at Medicare.gov which provides verified information about inspections, staffing, substantiated complaints and investigations from the agency that regulates them. Lemay enjoys 5 out of 5 stars there. So by all means, read the reviews here, including Lorraine's, but I'd recommend taking anything here for what it is: an anecdotal account from a source that you have no way of verifying. This ain't a taco you're buying, after all.

Working here opened my eyes to the lack of care, and concerning business practices and medical…read morepractices. Patients are left in their soiled garments for extended periods of time, depending on who is in charge of their care, and how motivated they feel to actually take care of patients and residents throughout the day. numerous patients that have severe dementia, and Alzheimer's issues are disregarded, ignored, yelled at, and overall treated like they are less than human, anyone that is a "inconvenience" is treated as such. They would rather let your father, grandfather, husband, wife, mother, grandmother sit in their own feces, and urine and bodily fluids, rather than change them, and take them out and care for them get them involved in the building in activities or anything. Sexual harassment of swept under the rug at this business they do not care if you were being harassed, they would rather sweep it under the rug and pray you forget about it than actually do anything. I do not recommend sending family, yourself, or anyone here or working here. It's very close to being shut down and I hope it gets shut down with the amount of reports that it gets.

I worked here about a year ago and never remembered to write about how awful it was. The nurses do…read morenot care about the residents. At all. Residents were yelled at constantly and left untreated throughout the day and sometimes even the night. Residents would lay in their own bodily fluids for hours and hours on end. I worked there for about 3 months and throughout those 3 months I saw CNAs and housekeepers taking better care of the residents than the nurses do. The manager Todd does not care nor does he take responsibility for all of the problems in this place. I would not recommend sending your family here and I would also not recommend working here.

This place has gone downhill since COVID. If you care about your loved one, don't consider this…read moreplace! I have many horror stories regarding a loved one we had here. Thankfully we were able to get her moved!

Always surprised by the responses when Doc's and nurses say that this place used to have such a…read moregood reputation. Much has changes, people move on and I can only agree with some of the current (2021) employees of Good Sam Ft. Collins that say they would never bring a loved one to this place. All I can say is I agree, I sincerely wish I had never brought my spouse to this place. We have been repeatedly been the recipients of intimidation and yelling by the Social workers. We are lied to on a consistent basis by leadership and denied the normal legal comforts. There are some great people here but sometimes the negatives will out way the good when the negatives are so consistant.

The nurses are ok, some are very impatient...The food is awful, especially for anyone that is…read morehealth conscious. Staying here drives motivation to get out as soon as possible, maybe that is the plan. They usually have beds open as the other rehabs are full, since this must be a last choice.

I spent 3 weeks at this facility and found it decent. I was there for fractures in my hip and saw…read morethis as the way to immobilize it to allow them to heal. Therefore, I did not get out bed often, other than for therapy. I did not think the therapy would be helpful and was able to express that which changed their approach in problem solving for me when I would be back at home. Yes, there were times I had to wait for responses to my 'call' but all in all, I was satisfied with the services provided by this facility. In particular, one of the seasoned CNAs made the experience more than tolerable. He treated me as a person and not simply as a 'body' even though he had to do things that were related to bodily functions. I appreciated his care and respect for me and came to trust him quickly. He made the experience for me more than tolerable.

My dad was only there for two days before he passed. But during those two days the staff as well as…read morehospice staff met his every need. They were very responsive to us anytime we asked questions. They even delivered a tray of snacks and drinks for the four of us family members so we could give all our attention to Dad. Our only experience was as a short stay in long term care.

Caring staff and work hard to rehab people. My wife in two and a half days has had six OT/OT…read moresessions of 45 minutes each. They are pushing her and she is a warrior. Everyone is working to make her better. Good communication from registration to business office

This facility is a great place to work, the building looks great. The best way to describe it, is…read morethat it feels like home. The building inside does not look institutionalized, when you walk in you can hear music playing, patients/residents are interacting in activities or enjoying a movie and the building it self smells good too! Floor staff is very helpful and friendly and the therapy team is very active in helping patients/residents meet goals that they never thought were possible. I would recommend this facility to any of my friends or family who may need assistance or need a job in the health care field.

My Dad died at this facility. He had open heart surgery two weeks earlier in Denver and had…read morerecently been released from ICU. After a few days, he was discharged from the hospital and moved to the Suites Fort Collins for rehab. It is likely that he was discharged too earlier, but I don't think this was the right kind of facility for someone with heart disease like my Dad. Firstly, he needed to be monitored at all times and a lot of the time he was left unattended, like he was just on vacation. There is no permanent doctor at this facility, but my Dad was still in a very weakened state. The physical therapists and occupational therapist pushed him too hard and weren't listening to what he was saying. They were most concerned with the incision where the surgery took place, but didn't have much experience with a more complex elderly person with serious cardiological issues. On Friday, he was very frustrated that his concerns were being ignored and he complained that his condition had worsened since he left the hospital, where he had been making progress. He was already able to walk with a walker and assistance. The following day, we went to see him. When we arrived the staff was running around frantically. We approached my Dad's room and he was lying on the floor. Apparently, the staff had just discovered him. We heard them say, "Call 911," and they were trying to revive him, but it was too late. We don't even know how long he was there before they found him. Someone in my Dad's state needed to be monitored at all times. I blame the hospital partly for releasing him to soon and to the wrong type of facility, but the staff at The Suites, Fort Collins was simply too negligent and inexperienced.

Filthy dirty and only found 1 employee that actually gave a damn about the patients. Meds were…read moregiven at the wrong times and we even had someone else's report in my moms discharge papers.

I cannot say enough about Rigden Farm. My Dad was extremely apprehensive about relocating from…read moreSouthern Colorado to Fort Collins. He had been in his home for over 30 years and just couldn't wrap his head around the idea of moving. I called Rigden Farm and spoke to Kathy. She was extremely informative and answered all of my questions. She made me feel so comfortable about scheduling a tour. Kathy explained that she is off on Mondays and that Dad and I would be touring with Kirstyn. Dad and I arrived a little early and Kirstyn was just finishing with someone else. The receptionist was so friendly, showed us to the sitting room and offered a beverage. Kirstyn built a great rapport with Dad, she wasn't afraid to laugh and smile. The community is absolutely beautiful. The 2 bedroom apartment my Dad chose is large, bright, and more than enough space. Dad particularly liked the gym and the ability to walk down the hall for fitness classes. Everyone we've met along this journey has been fantastic. Angie took the time to answer all of Dads question during lease signing. She knew residents by name and shared many smiles. Since moving in Dad seems to be more himself. He is relaxed, eating well, and socializing. I wish he would've moved a few years ago.

My mother lived in her RFSL apartment for six years until her recent death at age 91. It was a…read moretruly wonderful living experience for my mom and our family. Staff consistently went "above and beyond" to provide skilled/compassionate care/support. I always enjoyed eating with Mom and her friends in the dining room, as the food was great, schedule was flexible, and the atmosphere never felt institutional. Entertainment/recreational opportunities were always varied and fun. I especially appreciated the in-house (but separately-contracted) physical/occupational therapy and home health aide services. I am a RN so I saw, personally and professionally, how well this place operates. I hope I can find a home as wonderful as this when I am older!

Coming from an HR, customer service standpoint the offices located here are beyond unhelpful when…read moreit comes to your concerns. They are more interested in getting you out the door than actually offering solutions.

My mother was here after a brain stem stroke. In California, the facilities gave up on her and…read moresaid "she's just going to die." Guess what? Once o got get here, she was dressed and cleaned everyday and in a special wheelchair. She was able to respond to certain things. She survived another 3 years. This company is wonderful.

Do you really wanna entrust your loved ones with a a facility that is undergoing mass layoffs and…read morewhen they aren't, have new hire pools of 20+ due the the constant turn and churn this facility undergoes that I witnessed firsthand. They can't keep talent and the people they do keep are abrasive, refuse to listen to technical staff, and literally have to be taught how to use basic computing functions. New hires on multiple occasions needed taught how to type exclamation marks so they could enter their basic passwords. Nurses themselves tell me they are only here until they can find higher paying more lucrative jobs at non Hospice facilities and the turnover rates validate this.

I wish I could give them a negative 10. Run, if you care for your relatives do not use this place…read more They bill Medicare and never visit their patients. If you complain or ask questions they deem you a trouble maker and try to report you to social services. I hope the government shuts them down. These are disgusting people who care of the almighty dollar and not about your loved ones.