I had been using home dye kits for a few years and my hair was pretty damaged. I did not know where to begin looking for a salon that would even take me. I met John and Drew at a fashion event and when they told me their salon, "Dilemma", was operating for over 35 years at the same Central venue address, I knew that this meant they had loyal customers. John's first question was, "When did you last have your hair treated by a professional?" When he saw that I was unable to answer, he said, "That long?" We both laughed, and then he asked me some questions about what processes I had done. I felt immediate trust. He was personable and knowledgeable. I thought "brassy" was the term people would use for my hair, but John explained how it was more complicated, as he explained why my hair needed the restoration of certain undertones that I had stripped. How's that for professional? Top notch, the best. I now make regular appointments when I leave the salon so I can be guaranteed to have enough time with John, and so I will remind myself never to use that store-bought chemical again. THANK YOU, John Pagoto. read more

Dilemma Hair Salon - My hair is now shiny and soft again. The color is rich and it lasts a long time! Thank you, John! - Hair Salons Near Me - Phoenix, Arizona

I hadn't had my hair done in a year. This was my 80th birthday present to myself. I found Dilemma online while I was searching for just the right place to entrust my hair to. John is wonderful, he listened to what I was wanting and made suggestions. He explained everything step by step before he even started. Then went over it again to make sure I understood, what he was going to do. It turned out better than I could had dreamed. He cut my hair and did a two-color weave. I couldn't be happier; I'm getting compliments right and left. John is my guy for the next 20yrs. The atmosphere in Dilemma is very comfortable and positive. Thank you John you're the best. Gail read more

I found the Dilemma Hair Salon through a post on Nextdoor. I was so pleased with the time spent in John's chair. At the beginning of our appointment, he asked me questions about my hair history and what I had in mind for my cut and color. He made sure we were on the same page before he even picked up his scissors. The salon is at a great location at Camelback & Central; there was plenty of free parking. If it's your first time, I recommend calling first to talk with him about what you're looking for in terms of color & style. I left the salon feeling so empowered & beautiful. I already booked my next appointment for next year! read more

Dilemma Hair Salon - Before the cut & color - Hair Salons Near Me - Phoenix, Arizona

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Have been a client of Drew Gomez, the owner, since 2010. Drew is always punctual, candid about what your hair needs (cut, color, shape) and is always attentive to every detail. He is always researching the newest formulas for strengthening hair and consistently delivers professional and beautiful results. Love that I'm always complimented by others. High recommend! read more

Was recommended this place by a close friend, yesterday was my first appointment with John and my hair looks stunning! Will be coming for regular appointments moving forward thanks to his helpful advice, amazing customer service and talent! 10/10 would recommend! read more

Dilemma Hair Salon - Haircut - Hair Salons Near Me - Phoenix, Arizona

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Drew does a fantastic job on my heavy highlight. I'm very picky about my hair and am always pleased. The price is low and quality is high. Plus, Drew is delightful and I always enjoy going in. read more

Dilemma Hair Salon - Hair Salons Near Me - Phoenix, Arizona

I had a great time getting my hair colored and cut by John. He took the time to get to know me and understand what I wanted to achieve. The salon has a good vibe, I'll be returning. read more

Best Cut/Color Ever I switched Salons about three months ago and am so glad I did. John is amazing! He listened to what I wanted and fixed my hair color and cut. I love both and am constantly getting compliments on my hair. Switching stylists is hard but John made it so easy. I should've made the change sooner. read more

I had been looking for someone new to highlight my hair. A girlfriends told me about Drew at Dilemma. I told him what I was looking for and he executed it perfectly! Probably the best highlights I have had and his prices are SO good. Drew is super personable and you can tell he really cares about his customers. Top notch in terms of cleanliness and precautions. So glad I found him! read more

Let me tell ya'll.. the atmosphere is AMAZING!!! John and the team at Dilemma are wonderful. It was my first time going to a salon here in phoenix (in my life for that matter). John was able to accurately get me the cut I wanted and also was very comfortable. 10/10 would definitely recommend this place if you're looking for someone who takes the time to actually explain what was done. Will be coming back to get a trim! Thank you, John and team! read more

John has been my stylist for close to a year now. He is extremely knowledgeable about his profession, but he also has a way of knowing you as a person and approaches your hairstyle holistically. This helps him with the style that best fits YOU as a person. He is very accommodating when it comes to your busy schedule and is very understanding. Never a dull moment while sitting in his chair. Great experience and I would personally recommend him to anyone. Thanks John read more

I have found my new salon! My good friend recommended Drew. She's been seeing him for about 30 years. Don't know why I didn't ask her earlier but I'm so glad that I finally met him. He took the time with me to ask a lot of questions to achieve the absolute most perfect hair color. I've been so unhappy with my hair for so long and nobody has been able to achieve the right color. Drew did and it's so beautiful and he also worked with a really bad cut to give me a really good cut.I can't say enough good things about Drew. Oh I almost forgot to mention the cherry on top of the cake... his price is so reasonable! I spent twice as much on my previous cut and color and hated the results. Drew had to work with a big mess and he made something beautiful from it. read more

I had an my first visit with John two weeks ago for a cut and color. The salon was cute and I felt welcome as soon as I walked in. He started off asking very detailed questions about my hair history and how I wear my hair. It instilled a lot of confidence. He was also receptive and answered questions on some things I want to try on my hair in the future. Overall the experience was great and I'm happy with how my hair turned out! read more

I love that John took time to talk to me and understand what I like/don't like about my hair before picking up the scissors. As a result, John gave me the best cut/style I've had in years. I'll be returning to Dilemma Salon soon. read more

Drew is an amazing and professional stylist. I consistently receive compliments on my hair. I highly recommend this salon.

Drew is awesome! He fixed hair like a magic! Highly recommended and I will definitely coming back..

So happy to have found John and Dilemma Salon! Just moved here and tried some other places with terrible results. John was fabulous! We discussed my hair needs and what worked in the past, and I came out with a perfect cut and color! Highly recommended. Thank you John! read more

I walked into Dilemma hair salon needing a change. John helped me make my dreams of going blond into a reality. He sat with me and asked me questions about what I visualized and how much time I wanted to spend on my daily routine. When we were finished talking I knew John understood. I'm so glad I found Dilemma salon. My hair turned out perfect and I found someone who I can trust completely with my hair. read more

I see John at Dilemma and he is a fantastic stylist. The salon is in a cute little converted house. I always leave happy and the prices are just right. Plus, John is hilarious and its a great way to spend an hour. read more

I've been going to Drew for a cut and color for years. Several of my friends have been going to him for years as well. He does an amazing job and you can't beat the price! read more

Had a cut and style by John today and it was fantastic! Hadn't had a cut in a long while so I was hesitant, but I couldn't be happier. He made me feel comfortable and took the time to explain what my expectations could and would be (I'm a low maintenence kind of person). Already booked my next visit. Definitely recommend to all. read more

Drew did a fantastic job. Very friendly and attentive. The place is very clean and tasteful, but most importantly I felt very listened to- each step Drew made sure I was happy with how things looked. As a guy, it's hard to judge where to get your hair cut without spending too much but still getting quality. At Dilemma I got a perfect haircut for a very affordable price, with a personal touch. I will definitely be back again! read more

LOVE DILEMMA HAIR SALON...Growing up with a mother as a cosmetologist I tend to be very particular about my stylist and I am SO happy to say after 13 years in the Valley, I have finally found a SALON/STYLIST I love and can afford. Drew Gomez is wonderful and Always keeps me entertained while doing an amazing job with my color and cut...You are worth way More than 5 STARS in my Book. THANK YOU read more

Love Drew! If you have been wanting/needing a new look he will find it for you! I have pretty much had the same 'Do for years and he snapped me out of it. I get compliments from people I've known for years as well as strangers. I'm grateful to both Drew & my friend Michelle for the referral. read more

John has been cutting my hair for over three years now, and I have had nothing but exceptional service and quality. His prices are very reasonable for a men's haircut. Highly recommended! read more

Today was my first time having John cut my hair and I can definitely say I will be back again! I appreciated the way he really took the time to explain what needed to happen with my hair in order to achieve the look I was going for. By the time I left I was grinning ear to ear with my new bouncy 'do and couldn't have been more pleased. The prices were extremely reasonable and to top it all off they have a great first time client discount! So glad I decided to take a chance and wound up finding my hairs' new bestie. Thanks again John! read more

Love Dilemma Hair Salon and Drew!! He is truly an expert colorist. I have been going to him for a couple of years now and have never been disappointed. He makes me laugh and I feel great when I leave. Love my hair every time! I highly recommend Drew !!! read more

Absolutely never returning to dilemma. April wrecked my hair. I'm a natural brunette and asked for a balayage, ended up with orange roots. The highlights that she did put in my hair were not blended in the slightest- however she told me this would fade. Went back for a toner and came out with hair that was darker than my natural color. Some of the orange is still around my temples and the highlights are still not blended. I literally got the opposite (but worse) than what I asked for. April did not apologize, own up to her mistakes or reply when I asked for a refund on my crappy color. My experience was sloppy and unprofessional and I am entirely disappointed and unimpressed. If you like wasting time and money go to April. read more

Drew is AWESOME! He spent time to actually listen to me and find out what I am looking for. The quality of his work is impeccable. He is also very personable and wants to make sure that his clients are happy. The prices are also incredibly reasonable. I will only go to Dilemma for my hair. read more

John and Drew at Dilemma are talented professional stylists. I began going to John about 2 years ago and will continue to go there for ever. Not only do I leave looking great but I feel great too. Why! Because hanging out at Dilemma, getting your hair washed by the nice shampoo lady, and being fussed over by John or Drew is FUN. Last time I went, I learned that they attend the American Hair Show every year to stay current on latest techniques, styles, and products. Last summer they went to the show in Paris! Who does that? Dilemma is a hip, urban salon with the valley's most dedicated, professional, and inspired stylists. I recommend Dilemma to anyone looking for a stylist they can depend on to keep them looking their best. read more

I found John (one of the owners) through a friend. I am new to the Phoenix area and it's always scary to trust someone new with your hair. John is great; he listened to what I wanted, even though I wasn't exactly sure, and he talked me through the whole process to make sure it was what I wanted. John will talk with you the whole time or if you're like me and enjoy the peace of getting your hair cut with little conversation, he's good at that too. Prices are great for this quality of service. Parking is really easy, plus the light rail runs right in front of the salon if you'd rather not drive downtown. John's reminder emails the day before your scheduled appointment are also very helpful. read more

John was fantastic! John was recommended by one of my girlfriends and I am so thankful for the recommendation. John discussed options with me for my cut and color and knew exactly what I needed for my hair to look great! I loved the experience and will be going back for sure! Definitely recommend!!! read more

John Pagoto at Delimma Hair Salon has been cutting, coloring and styling my hair for years. He's extremely talented and always made my hair look amazing. I highly recommend that you make an appointment and trust your hair needs to him. You won't be disappointed and you will likely become as big a fan as I am. read more