Dr. G is so kind and informative. If you are confused and need more info, he will look stuff up on…read morethe web right in the exam room. he always makes time to talk with his patients. You never feel rushed!

I am a new patient of Dr. Gebreyes. My original Dr. retired. I was impressed with him, he seems…read morecaring and efficient. Set me up for lab work. Will see how quickly he gets back to me with results. Wow! Dr. got back to me right away. Revising my review to 5 stars!

Neither I nor my pharmacy, CVS, can reach the doctor's office via phone. I tried both my cell and…read morelandline. CVS has given up and canceled my Rx which I desperately need to refill for my heart condition. So it looks like I have to physically drive over to his office and try again. Not a good way to treat patients with heart problems. I might be forced to change to another doctor if this continues.

Dysfunctional, disorganized, and incompetent -- that is how I would describe the front office at…read morethis doctor's office. When I called to reschedule my appointment, the receptionist failed to update the change in their system. Despite this, I received a text message over the weekend reminding me of the old appointment time. When I responded to the text, I received an automatic reply stating that the office does not accept text messages. I then called the office, but since they were closed, I left a voicemail. As a backup, I also sent an email regarding the appointment change. On the day of my rescheduled appointment, the office called me during their closed hours, leaving a voicemail about the incorrect appointment time again. When I returned their call, no one answered, so I left another voicemail and followed up with a second email. When I arrived for my correct appointment time, the front office claimed they had no record of the change. I asked if they could check their voicemails and emails, but I was told that only the office manager has access to those -- despite there being five employees present, along with multiple computers and phones. Shockingly, the office manager had not checked voicemails or emails this entire time --for nearly a full week. This level of mismanagement is completely unacceptable for any medical office. I expect better communication, accountability, and basic professionalism from a healthcare provider. I hope this matter is addressed promptly.

Unbelievable ! I walked in 15mins shortly after they open, however we were in the car for a while…read morebefore getting off. A patient informed me that the receptionist had stepped out so just to sign in. Well the receptionist was pulled up to the parking lot at 9:40am. When I got here shortly after 9am that car wasnt here. I'm still in shock how an office leaves a patient in charge. No patient we taken in till 9:45am! They didn't start callinanyone till nearly an hour after opening.

Staff was very polite and took care of my issues with a sense of urgency…read more Thank you so much for providing a quick service. The medicine that was prescribed to me made me feel better a few hours right after I took it. Thank you!

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

I was going to change my doctors, because:…read more - He is a male. I'm a female... ohhh, nooooo way!! - Location was far from home. Completely opposite from work. It only takes me 15 minutes to get there, but, if it was on my way to work, I wouldn't have mind it so much. - The location is very secluded, hard to find. Right behind a church. - The Doctor has a bunch of students there. Maybe they are interns, maybe he will hire them to work there permanently once they graduate. Or other reasons, not sure... but confused, for that huge clinic, is he the ONLY doctor? - The doctor didn't look like a doctor, but more like an accountant. He didn't have a white coat on, like all doctors do. I thought that was strange. (Although, every time I've seen him, he is always dressed very nice.) With that being said... I was really upset when I found out all these, and was looking for doctors closer to home, AND a female doctor... but, I had lots of issues with my insurance company, having to switch doctors was becoming a headache. I let it go. and now, since I've already visited this office, approx 4 or 5 times now, I feel comfortable to say that I want to stay with him. Far away, male, or coat-less, I don't care... I like him, he is a great doctor. The clinic is huge and immaculate. The staff is super friendly. The nurse, very sweet. and so gentle when she draws blood for the lab. There are times, I wait over an hour with having an appointment. And then, I've done a walk in without an appointment, and did not even wait 15 minutes. Go figure!

WOW -- NICE & HELPFUL & SKILLED PEOPLE!…read more I didn't know what I'd be in for going to a "sliding scale" clinic like this, but I had no money and my pain wasn't going away. So I finally realized that I didn't have a choice and had to go. Wow, was I happily surprised! The staff was friendly and respectful and helpful. And I felt that my new Cleaver doctor knew more about my medical problem than my previous HMO doctor! I had arrived as a walk-in later than I'd planned, and I figured I'd never get in. The receptionist was nice, though she warned that there were three people on their waiting list ahead of me who were waiting for cancellations, but that I could fill out paperwork and wait and maybe get lucky. I filled out the paperwork (surprisingly not awful) and waited. And then I got in, with 1.5 hours left for them to examine me. All in all, I'm extremely pleased with my experience at the Cleaver Family Wellness Clinic, and particularly with Dr. Ignacio Artola.

Much like others who posted here, I found their office management is a wreck. Nobody knows…read moreanything. Thier office called me and when I picked up they hung up, so I immediately returned the call. I was listening to the phone ring for 30 minutes. Gave up. Tried again a few minutes later, 30 minutes later gave up. Tried again and after 20 minutes I got hold of a human who told me about an appointment I have been scheduled for. What if I had not persisted? They told me they don't use their patient portal because all their patients are computer illiterate. I am a programmer with 35 years of experience and I seriously doubt their clientelle are computer illiterate. Nothing is done on time ever. Communication of any sort is nearly impossible. Otherwise, their doctors are great -- some bean counter convinced them to slash their office staff to nothing. They can barely manage.

My wife had two tests done on Tuesday and Wednesday, July 14 and 15. On Friday morning we were told…read morethat the results of the Wednesday test is already available on her Cedar Sinai site. It was not!! We tried to contact management, but no one was there. We'll try again tomorrow, on Monday July 20, but we have little hope to due to the chaos that drives this place. This is in stark contrast with Cedars Sinai, my wife had a nuclear stress test on Friday July 17 and the results were available on Saturday July 18. This is a poorly run organization that does not seem to care about the patients. Test results could reveal problems that Foothill Cardiology must address immediately. Avoid this place if you care about your health! Those with geographic inclinations who named it Foothill Cardiology should have called it Death Valley Cardiology!!

What an INCREDIBLE experience. My Dad was at USC for a level 4 surgery when he was seen by Dr Shah…read more Absolutely amazing experience. The time he takes to listen and care and adjust any medicine as needed and truly cares for his patients as family is like nothing we've ever experienced. Absolutely recommend anyone looking for a GREAT PERSON/ DR because he truly is a rare gem in the Medical field. THANK YOU DR. SHAH. Gave my dad so much great energy and HOPE. Forever GRATEFUL

Can't express how incredible Dr.Shah has been to me and my husband. He is so attentive and always…read morein a positive mood. He cured me when I had severe pneumonia, with medication and his genuine personality healed me most of all. My husband and I are incredibly lucky to be his patients.

I've been seeing Dr Liu for over 21 years, he's taken good care of me and my family in that time…read more He's always made great effort to keep me healthy, it's not his fault I don't always follow his advice to the letter. I gladly recommend him as a quality care provider. He's been my primary care doctor for my entire adult life. His office has always been clean and ideal for optimal health.

Dr Dennis is a great listener and questioner. He has a tremendous knowledge base and experience to…read moreguide him. His office arranged all testing for me, it was appreciated! Great staff that are capable of wrangling all the paperwork. I really appreciate his thoroughness and evaluating the meat bag that I reside in, lol!