I have to say that my entire experience at Dillard's was exceptional. I'm saying this as someone who's not even Dillard's or department store fan. I'm usually a customer of Dillard's for something small or in passing. It's never my destination. During my latest visit it was actually my destination for shoes. I needed sparkly sneakers for a Sneakerball, and Dillard's had the perfect pair! AMBIANCE: This store is tucked away in Beachwood Mall. The lighting in the store and the fashions make it feel like Saks or Nordstrom, not Dillard's. Meaning it's a lot more ritzy. It has pockets of high end brands, and the entire store presents very well. INVENTORY: Dillard's recently really started keeping up with the times. Compared to its competition, it's really fashion-forward. Around the holidays, I noticed that there are a lot of very trendy dresses in relevant colors and gorgeous fabrics. They are also very well styled with faux furs hugging the shoulders or sparkly boleros. There are also exciting party shoes - sparkly, with bows, and all the shimmer! You can really envision and build the entire outfit. I was really impressed with this recent shift of modernization. I even asked myself - Am I really at Dillard's? SERVICE: The service was truly five star. I was in a hurry (story of my life) and needed to quickly located the shoe department. I asked an employee at another department who provided me with very detailed directions. She was super friendly. Staff was pleasant as I made my way through the department store, smiling and nodding. My interactions at the shoe department were similarly warm. The sales associate told me she'll be right with me, immediately found the shoes I wanted, and was extremely friendly. I observed her interactions with other customers and she was providing very personalized service. It was probably among the best customer service interactions at department stores. Seriously great service. She was also as excited as I was about my sparkly sneakers with holiday lights purchased from Betsey Johnson collection. I will say that these sneakers were pricier here than at other retailers. I paid over $100. So many people complimented me on these shoes that it feels like I got my money's worth. I would recommend a visit to this store. The setup makes it feel luxe, the service is extremely cordial, and you experience can be flawless from start to finish. Honestly, couldn't find any fault in my whole time here. I plan to return shortly to look for New Year Eve dress. I'll have to first figure out what to do for NYE. Do I need Dillard's faux furs and bow bedazzled shoes? Or something more subtle? read more

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I'm giving Dillard's four stars because you can bring your dog in here. The dog I saw wasn't a service animal at all and this lady was walking around no problem so from now on Dillard's gets four and above stars. Also, there's a lady name Misty who works in the lingerie department. She was incredibly helpful and very friendly. read more

Dillard's - Department Stores Near Me - Beachwood, Ohio

I needed to purchase a dress for our son's June wedding. I am not a shopper and am very insecure with outfits. Ann Tobias (Selling Specialist/Dresses) was WONDERFUL. She was attentive to my needs and honest about the look and style that would work best for me. She was patient and was not rushing me through the process. I am happy with my purchase! I would gladly see Ann again regarding my wardrobe. I give her 5 stars. Thank you, Ann! read more

I had a very memorable experience in the cologne/perfume department inside of Dillards (Beachwood, OH). I normally work with Cat who is always amazing and she provides top notch customer service every single time. I had the pleasure to work with Ida who was amazing from A-Z. Ida assisted me with trying to locate a lost item I recently purchased, and she stayed right by my side. She acknowledged my issue, expressed empathy and she stood right by my side the entire time. I had the pleasure of working with Lonzia who was extremely patient and genuine! Also, a huge shout out to Dominic (manager) who immediately stepped in to attempt to help me. He even followed up by calling me ensuring that I found my item that was lost. Thank you, team for providing top tier service!!! I will be back soon, and I will recommend friends and family to come here. read more

One again I'm back at Origins skin care counter, the wood area by the mall opening. Love this natural line by Estée Lauder. Today I had to track down a sales lady. I learned Origin's no longer sells cosmetics! I had come wanting to refresh my home supply. I did buy the wonderful skin care moisturizer from Dr. Weil and an eye cream. Niyana asked me which free item I wanted! There was a special going on, so I chose the moisturizer with SPF. I lucked out today!! read more

Dillard's - Love Origins skin care products. - Department Stores Near Me - Beachwood, Ohio

We had a lovely lady named Nilsa! She was getting ready to leave but was nice enough to stay and help us. She didn't even work in the department we were in and we appreciate how she went above and beyond for us!!! read more

My daughter and I went to purchase a dress for prom. Brieyeah Cook was extremely pleasant and truly helpful. I appreciate her assistance with a typically stressful situation. Kudos to the hiring staff! read more

What's the dill-yo? Well, this is one of the big department stores. You know, the big ones. Think Nordstrom. Think Nieman Marcus. But think old timey. It's old school fancy stuff. I like looking at the shoes, great selection but the prices... not so much. The employees are always nice. Averages out to 3. read more

Dillard's - Also known as cucumberard's and pickleard's. - Department Stores Near Me - Beachwood, Ohio

I had received a robe my sister purchased for me which was WAY too big. I had no gift receipt. The manager was very focused and efficient and found the same robe in a smaller size and exchanged robes without question. I couldn't believe it! This store has many beautiful things, but they are not inexpensive. I have purchased other items from Dillards over the years and never been disappointed with your quality. read more

Dillard's, I wish you were in Pittsburgh! This was a Higbee's when it opened in 1978. I love the elevator and just the store's feel in general. read more

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My husband needed some clothes for a business trip. Natalia C R was so kind and patient and helpful as he tried on many different tops. She helped him find some sweaters in his size, and held items for him while he searched other departments. She was just a pleasure to deal with. He also ended up buying 5 shirts and 1 blazer instead of the original 3 he intended. read more

My wife and I came to Dillard's Beachwood recently to shop for several items. HARLEEN, the sales woman, promptly approached us and asked if she could be of assistance. My wife accepted HARLEEN's offer. HARLEEN listened attentively to our needs, and she assisted us in selecting several items that were exactly what we were looking for. HARLEEN is charming and polite. She makes pleasant conversation to make our shopping experience at Dillard's Beachwood quite pleasant. HARLEEN is an exemplary employee and a wonderful person; she is a great asset to your store. Mr. & Mrs. W. Sklar read more

This beautiful woman named Barb Zeleman made my day by helping me pick out a dress for a particular date. Since I haven't dated for many years, I needed to feel like the old me. She was very attentive and helped me pick the right dress! Thank you, Barb, for going the extra mile as so many people need help and understanding customer service is key. I will be back to visit and buy more soon! read more

I know that the traditional mall department store isn't what it used to be, with today's alternatives, but Dillard's still offers something different than a lot of the shopping centers - vast selection. There are three floors of selections all in one spot, for kids, women and men. And little known secret, kids Nike's are on clearance. Head in before they run out. read more

Jackie Dubin in the shoes department was fantastic!! I came to this store looking for a comfortable pair of shoes that I could wear for 12 hour shifts on my feet. Jackie enthusiastically guided me through different brands and fits of shoes to help me find the best dress shoe for me. She was very knowledgeable and honest. She was not interested in making a sale I felt as if she really wanted to help me. In today's retail industry it is hard to find people that have experience and are engaging in their practice. She was patient and provided me with many options and friendly conversation. Overall I had a great experience and the staff was friendly. After having gone through other shoe departments and stores throughout the mall I was happy that I chose to stop by Dillard's and lucky to have been helped by Jackie. read more

My daughter and I decided to go shopping for some undergarments and I cannot think of a better place to go other than Dillard's. COVID makes it really hard to get measured and fitted, but the girl who took us made sure we were in clean rooms and she used appropriate social distancing while working with both of us to try on bras. Granted, the experience took far longer than usual, so if you do this, be sure to plan ahead. Overall, it was excellent and we left with some beautiful Wacoal bras and panties. This store is pristine and hence the reason we love it so much. The people who work here are super friendly and also knowledgeable. Great time. read more

Dillard's at Beachwood Place is a staple. They have been at this location for as long as I can remember. They always have super nice brands and a TON of merchandise. The store is clean and well lit. Truthfully, its not my favorite place to shop since the store is constantly jammed packed. I actually stopped going there years ago when my kids were young. I could not get the stroller down any eisle. I happen to wander in looking for a specific brand of socks. I know it sounds crazy that I am complaining that there is too much merchandise.... but its true. I get disoriented and dizzy looking at it all...seriously. read more

Dillard's - Department Stores Near Me - Beachwood, Ohio

Last Monday my friend Kathy and I took a ride to Dillards in Beechwood to see our amazing Dior friend, Cameron. He is warm and friendly. He makes suggestions, will apply makeup on you and lets you tell him what you like! He takes his time with you! Dillards is very fortunate to have him. He is so talented and will make you look gorgeous! Definitely deserves a 5 star rating! read more

Visiting the area and shopping, I found exceptionally helpful and polite associates in this store, in the Beechwood shopping mall. The store was clean and displays were neat, but the people made the difference finding things I liked versus just browsing. Miguel in shoes, Cameron in cosmetics, Naz in jewelry spent the time and effort necessary to make sure I found just what I needed. I also lost my handmade glasses case (a gift from a relative) and Taryn in jewelry made the extra effort to help me locate the case on the following day. Thank you to the these persons and the management team for a good experience. read more

Cashiers in the kid's department in Beachwood, Ohio branch are all always rude, every time I ask for a gift receipt, they ignore me and refuse to print me a gift receipt.I don't understand why and how hard would be for them to do it. one time they told me we don't do it anymore, then a week later I got a gift for my baby and of course there is a Dillard's gift receipt inside the bag . From a long-time customer who loves and respects everyone and doesn't usually gives negative feedback but this time I really disappointed. read more

While in town for my sisters wedding we were shopping with friends looking for a few pieces for a 40th birthday party and Niko was so observant and made genuine suggestions, engaged in conversation that showed he cared and was so personable! I also picked up a sports coat with a lapel pouf for a wedding in a few weeks because I was so impressed with the service given to my friend which I will take with me back to CA. You have a gem on your hands and he deserves to be recognized for being a model ambassador of Dillard's. read more

I ran into this Dillards while home visiting family and needed a last minute outfit to wear out that night.. after stopping in a few places and already receiving horrible customer service in the area (cough cough Macys cough) I wasnt expecting much. When i went in and told the sales lady what I was looking for she was very accommodating and helpful as she pulled multiple items that worked for what i needed as well as my body type. She even humored me as i went back and forth on color. I must say even though they were dealing with a power outage the sales people were more than helpful and helped me pick out a great outfit that got complements all night! read more

Worst shoe department I've ever been to! Not one employee in that entire department is friendly or even wants to be there. You have to go chase down an employee to get a shoe in specific size. They take 15-20 minutes to look for one pair to come back out of the back and say no. They don't offer to order shoes for you. They snub you. They are beyond rude. Sorry to inconvenience YOU when you are there to do your job. I have never ever seen worse customer service in my entire life. This happened to me on 2 different occasions in December. The month of the year where it's extremely busy and you would think the employees would want to actually make sales. I took my business to Nordstrom and will continue to do so. I complained to management. They should be ashamed. read more

I always shop for makeup at the Dillard's store in Beachwood Mall. Manager, Laura Zolata, works at the Lancome counter. Laura is always so helpful. She goes out of her way to help her customers. I buy a lot of makeup as Christmas presents. I give her a list and my makeup is always ready for pickup saving me time and trouble. On special items out of stock, no problem. Laura will always go the extra yard in making sure she can locate the item for you and ship it when it comes in. Laura is more than a sales manager, she is a valued friend to me. Beautiful woman; always so nice! read more

Bought 4 pairs of pants and had them hemmed, all 4 were on sale, two of the pants came back 1 1/2 inch short, store wouldn't honor the sale price to replace, gave me a store credit and I had to argue to get a credit back to my credit card, asked for the store manager, he was busy, called left a message no call back. I won't be back to this store read more

I have had the best experience in Dillard's Beachwood the last week. Tiaja R. was the most wonderful salesperson - she was tremendously helpful and friendly and assisted us in picking the right clothing. We are not easy shoppers and she could not be any sweeter. I never write reviews but I had to do it for Tiaja. Thank you for hiring employees that go above and beyond for your customers. She made our shopping experience truly enjoyable and we spent a lot of money :) Happy Customers read more

Dillard's is a great alternative to Macy's. I have always been able to find a different and great selection of Polo Ralph Lauren clothing and other items here that weren't available at Macy's back home in Pittsburgh. The staff are always helpful and I never have to wait long to pay and go. Several times during a sale I went to check out and the sales person had a coupon next to the cash register and used it for me so I could get extra savings off my purchase. Nothing like buying a $145 shirt for $17.99. The men's shoe department is just as good. Very knowledgeable sales people that are not pushy at all and don't ask you every 5 minutes if you need help. The men's fragrance counter on the other hand is very pushy and try to make you feel like you have to buy something. They are very similar to a used car sales person. I completely avoid the fragrance counter now altogether so I won't get hassled. This location is a must stop whenever I'm in Cleveland. read more

What a fantastic experience I had in the shoe department today! Typically when I visit a store I have a general idea of what I'm looking for. I usually do not reach out for help when deciding on a purchase. Thankfully today, an associate by the name of Jackie Dubin, opened my mind eyes to the world of shoes!! She was a wealth of knowledge and helped steer me in the right direction. She was patient and very pleasing to work with. Jackie had such a great attitude and solid customer service. I wish that every interaction I have with any associate at any store reflects that of Jackie.... Kudos Jackie Dubin!!! -Happy Shopper (Gates Mills, OH) read more

Had the absolute BEST experience with Niko at the Dillard's in Beachwood Mall today ! He helped my fiancé find the perfect suit jacket and pocket square for an event we were going to the same night. Niko was not just professional but knew exactly what would fit him and made it fun !! It's very rare to get the kind of service we got from him today. He was very observant about what my fiancé was looking at and made the perfect recommendation. Definitely planning to shop with him going forward just for the amazing service!!! If I could him more than 5 stars I would !! read more

I have never left a review for a department store but I have never encountered someone with such great customer service. I was running through the mall to find my bestfriend a fascinator for her bridal shower. She ordered one online but it ended up being one of those what I ordered versus what I received issues. I asked a nice young lady (I think her name was Azurane) if they had any fascinator. She showed me the section and offered to search the stockroom. As I went searching, I successfully for one lone fascinator and it was perfect. She returned and was apologetic but when I showed her I found one, she did a little celebration jig with me. She was just soooo nice that I really stuck out to me as i was running back through the mall. read more

I wish there is a choice for zero rating. Avoid Dior Cosmetics counter at any cost or thoroughly review your items before you leave. A few days ago my husband and I paid our first visit to this Dillard's and purchased two bottles of perfumes from Dior counter as Xmas gift to me. The saleslady was pretty friendly, and we did not pay any attention to what she packed in the box. I opened the box today, and immediately noticed something fishy because one bottle has plastic wrapping while the other does not have any. Indeed, the one without wrapping only has 1/3 perfume left. Talking about $100 perfume!!! I am very very upset. And I suspect the saleslady did it on purpose. Now we had to make a return trip! Sucks! read more

I came to Dillard's looking for a high-quality, durable shoe that will sustain its comfort for miles and miles. Jackie Dubin in the shoes department was extremely helpful and willing to get the right fit for me. She made endless trips to the back to find the perfect shoe for me, and her recommendations were spot-on for my specific feet width and length. Great customer service! read more

Dillard's is Dillard's. There's not much to say about the place that most people don't already know. But here goes: I'll be honest, I get lost in here. I get lost in most department stores. I just can't seem to figure out my way around. I'll continue being honest, I only come here for undergarments. The sales are surprising and with extra discounts sometimes piled on, you can make it to the cash register and pay significantly less than you thought you would. One time I spent less than I would have on one garment for 5 or 6. What a pleasant surprise! Also, if you're curious about sizing, they're glad to help you, which is nearly life changing. Ladies, I really suggest you do this. Customer service in this department is great. They leave you alone, which is nice because if you're accosted one too many times in the intimates section, I think we can all agree it just gets awkward and frustrating. read more

As a previous Dillard's employee, I was very disappointed in my recent experience here. I shopped around for at least 5-10 minutes in the boys suiting and girls dresses departments. Not only was I not approached by a sales associate - though no other customers were in the entire kids department - but I also did not see a single associate the whole time I walked through the store. read more

Dillard's really just another large department store but in my opinion is of better quality, cleanliness, employee assistance, and departmental layout then places such as JCP and Sears, Macy's being a close 2nd. I just went to Dillards and purchased men's cologne and the lady working the counter was very patient with me, letting me fumble around the department for 20-30 minutes before making my purchase. I just typically get a better feeling when shopping at this Dillards location, but of course that's only my opinion based on my shopping experience in each of the department stores mentioned above. read more

Dillard's at Beachwood is the flagship of the Cleveland area Dillard's locations. This is one of the bigger locations, and offers a larger selection than some of their other area stores. I want to share that it is not the closest Dillard's to my home, but is worth the drive. I can count on this location to have what I want. Their Men's Clothing department is the best - variety, selection, nice retail display. Sales associates knowledgeable and helpful. Home Furnishings/China department is amazing - Beth is a wonderful sales associate. Bought many Fitz & Floyd Christmas pieces there this year as well as other dishes and throws. Store is well maintained and is an upscale shopping experience. read more

The shoe department has one of the best selections, in color, style, price and fit. The sales people are eager to help and make suggestions. It can get kind of crowded, but perhaps that's because it's one of the few places to find those hard-to-find colors. I once needed navy blue shoes and tried 10 other places before I ended up here and got exactly what I needed. (note to self, never buy a navy blue dress!). read more

I recently went clothing shopping for my husband at Dillard's at Beachwood Place and found the experience to be just okay. The service was fantastic, however the store itself felt very congested and the product displays were very unorganized. The store is also looking slightly outdated. I had to navigate my way through various display racks in order to eventually find what I was looking for. Ample, well-lit parking is available in the parking lot, as well as in the garage. My shopping experience here was saved by the phenomenal saleswoman. read more

A shout out to rose in men's shoes. Bought a pair from her yesterday and came back for another pair today. She knows shoes. Happy person. Nice associate. read more

What the heck is going on over there! Isn't anyone working any more? I've been calling the bedding department for two days now and no one...NO ONE...answers the phone. Why don't you people get someone who WANTS to work over there! read more