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    Dillard's

    3.4 (23 reviews)
    Closed 11:00 am - 8:00 pm

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    Mall outside Dillard's lower level
    Bill W.

    My wife bought some lingerie at another Dillard's and the sales person there assured her that the items were the proper size. Needless to say, not even close. When she tried to wear said item, she could only wear them a couple of hours till they became too uncomfortable. Obviously the salesperson at the Dillard's shops at was more interested in making as sale and getting on to the next customer to making a sale of a garmet that fit correctly. She had already planned to return the items to the Dillard's she bought them at but since we were down at Carolina Place and she had them in the car, she went here. The Sales Staff could not have been nicer. What Northlake had sold her were three sizes to small and were cutting into her chest. The sales clerk spent almost an hour with my wife but when she left , she had exactly what she needed and wanted. Great Store and Great Staff

    Dillard's - Main Entrance at Carolina Place Mall

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    1 year ago

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    8 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    4 years ago

    Just moved to South Carolina. There are no Dilliard's up north. Great quality and price. To top it off, the staff is great too!

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    11 years ago

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    15 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    14 years ago

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    12 years ago

    Absolutely the worst customer service of any retail store I've ever experienced. No matter what city/state, it never fails.

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    14 years ago

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    8 years ago

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    11 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    Ask the Community - Dillard's

    Review Highlights - Dillard's

    Dilliard's at Carolina Place mall is one of my favorite shopping destinations because they have many options when it comes to clothing needs and accessories.

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    Carolina Place Mall - Sbarro's spaghetti always satisfies every time. Almost all the restaurant's employees recognize me ever time I come!

    Carolina Place Mall

    3.5(99 reviews)
    0.1 mi
    $$

    For my daughter's second birthday, we looked for a Build-a-Bear to get her birthday bear, and this…read moremall is where we landed. We moved from the Richmond, VA area less than a year ago so we're still discovering all the places. My husband and I are GenX, so we are the Mall Rat generation - lost in a sea of the hot trend of "Town Centers", so we always check out malls to try to find ones that aren't on their last leg; filled with one-off trinket shops. We were in awe of this mall! It is full, it's big, it's lively, and it's got an awesome food court! It's like we stepped into a time warp and landed in the '90's; we felt like teenagers again! All the good stores are in here. The only thing I didn't see - and I may have just missed it - was a music store. I miss the old days of going and listening to new albums on headphones and talking to people as we dig through the CD racks. I got some of my best music recommendations that way. And with the resurgence of vinyl, that mall really would be a prime spot for a record store! If anyone ever decides to build a nursing home for us GenXers, just use this mall. All you have to do is take out the Southern Lion and put little rooms in there. You don't have to change anything else! 'Cause let's face it - we're not gonna go easy, so there better be a Spencer's and a Cinnabon wherever the youngin's put us.

    While technology can be a wonderful it is also has casualties which is a shame for the current and…read morefuture children. I mean does any over 40 remember growing up to one of the best experiences of their childhood called a MALL? I do and sadly those days are slowly yielding way to Ecommerce, outdoor shopping centers designed for ease of access and speed, and new societal norms. Located in a safe area off of I-485 Carolina Place is a very nice place to take the family while shopping for all those modern needs or even for us older folks, a step back in memory lane. I mean gone are Radio Shack, Merry-Go-Round, Aladdin's Castle, KB Toys and Suncoast to name a few replaced by empty units or some places that have been able to maintain their leases like Belk (for those southern folks), Gamestop, Dicks and well you get the point. The main take away is I feel is the place is safe and has great natural light. I took my daughters and got their bathing suits at a place that will remain nameless one for $80 the other $60, but alas the discount brought both to $50 total. I'm ignorant of pricing at retail stores and how it works during the season but that was just weird to me. We wondered around, picked up some Auntie Anne's pretzel bites (our favorite) to nibble on while I took them to several stores which they loved including Hot Topic and Claire's. I really like the layout here, wide open. My favorite place to take my girls is the food court. We saw a huge line and while I hoped it was for multiple restaurants, nope I knew what it was for. Sarku had over 30 people in line while all the other stalls had one or two customers. All in all it took us roughly 20 mins to get our food. I'm curious what would happen if I dropped another Sarku in the food court? Anyways, they were SLOW but as always really good. So, when you're there I highly suggest Double Chicken Teriyaki w/ fried rice along with an extra scoop of sauce on the top. The chicken is nice and caramelized with a nice soy kick and fried rice, need I say more? All in all, I still cherish the mall and Carolina Place is holding up the tradition! While I wish all the units were filled, such as life these days. If you'd like to make a day of fun activities with the kids, I think you should consider stopping by, just make sure you hit the food court while doing your shopping!

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    Carolina Place Mall - Mural with poppies

    Mural with poppies

    Carolina Place Mall - Turn here

    Turn here

    Carolina Place Mall

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    Nordstrom Rack

    Nordstrom Rack

    3.5(93 reviews)
    1.7 mi
    $$

    I recently visited this Nordstrom Rack location after moving to Charlotte, and overall, it was a…read moresolid experience. Nordstrom Rack has always been one of my favorite places to shop. I used to work at a full line Nordstrom years ago, so I know quality when I see it. That's why I love the Rack because you can always expect good brands at better prices than you'd find at the full line store. To some people, Nordstrom Rack still feels a little pricey for a discount store, but you really have to compare it to the original full line price tags. I live in the NoDa area, and I will say this location was a bit farther out than I expected, about 25 minutes from my house. I was honestly surprised that there isn't a Nordstrom Rack closer to the city. This one is more on the outskirts, which is fine, but it does make quick trips or exchanges a little less convenient. Yes, you can return items at the full line Nordstrom, but sometimes you just want to browse and see what's new. Parking here was easy, and the store itself was clean and well organized. Coming from Houston and then Florida, I wasn't used to seeing so many coats in stock, so that actually caught my attention. They had a big winter selection, and I ended up leaving with a super cute trench coat, a puffer jacket, and a couple of other cold weather pieces since I know Charlotte winters are going to be colder. The staff was about as friendly as you'd expect at a Nordstrom Rack, but they moved quickly, and the checkout line wasn't long. Overall, this location was consistent with the other Nordstrom Racks I've been to. No surprises, just the usual dependable Rack experience. I'd definitely return.

    Came by looking for some items for a business trip coming up. I found a few things in here but…read moredefinitely not as much as I have found at other locations. The store was very well stocked and clean. You didn't see much on the ground from items knocked down. The items I found were priced very well. No complaints. There was so much variety here that you could spend a lot of time in this store. Upon checking out, I was greeted by a young lady. She asked me about opening a store credit card and I told her no thank you. Her demeanor changed, lol! I mean I'm sorry that I don't shop here often enough but also store credit cards are too limiting! But anywho...nice experience here and I would return.

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    JCPenney - JCPenney Carolina Place Mall Elevator

    JCPenney

    3.3(20 reviews)
    0.2 mi
    $$

    I had a few things i needed to return. I had the JCP receipt/invoice. On the invoice it said I can…read morereturn in store or by mail anytime anywhere. I went to customer service to return and one item went through just fine but for some reason they were having trouble processing the other item. What irritated me was she the lady at the desk tried to process it once and pushed my item to the side and said she can't return it. She didn't even give me an explanation. I asked her why and she said she couldn't find the item. I showed her my invoice that showed all the info and she was still having trouble. She made it seem like that was it. I asked if there was a manager she could ask and she finally did. It was annoying because this whole process took 15 minutes! And she kept using different computers back and forth and they didn't have a merchandise credit card for my store credit at the desk. She had to call someone to bring it to her. The manager finally came and fixed the issue but this was such a hassle. Super unorganized. I would have no desire to come back to this store ever.

    We were at the mall this weekend and happened to stop by JCPenney to check out mattresses. After…read moregoing to a mattress store last month and going through the annoyances with a salesman hounding and hassling you, I can say shopping at a department store is much nicer! We had a sales staff member come up and ask us if we had any questions or needed any help, but also explained how the layout was - firm beds on one side, medium in the middle, and plush on the other side, with some beds set up where they are split with both types. After that she let us be (much appreciated) and we just played like Goldilocks going from one bed to the next and back and forth to determine with ones we liked. We determined a couple top contenders with our favorite and decided to leave to do some research. Upon coming home to do research, I was shocked to see how over priced JCP was. JCP had the bed we were looking for on sale for $1800 in store, but then had it on even bigger discount at $1100 online. Why not advertise that price in store? Then I saw that a number of stores including Macy's, a mattress store, and Costco, all sold this same exact bed for $500-$700, so all these stores were within a reasonable range of one another except for JCP. Why? I didn't bother to go back or contact JCP online to see about price matching and instead ordered from Costco. JCP might want to start thinking about being in line with other stores and being more reasonable, or they will be on their way out like Sears.

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    JCPenney - Menswear at JC Penney in Carolina Place

    Menswear at JC Penney in Carolina Place

    JCPenney - JCPenney Carolina Place Mall Elevator

    JCPenney Carolina Place Mall Elevator

    JCPenney - Portrait Studio

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    Portrait Studio

    Dillard's - deptstores - Updated May 2026

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