Needed a smog in order to register my vehicle. Not only was it done quickly, the guys were nice,…read moreand I didn't leave feeling I paid too much. Often times, I am afraid of being taken advantage of when it comes to anything with an engine. I would feel comfortable going back to this business again. It was nice to be able to support a local business!

Today, 11/17/2014, I went back to the shop to tell the owner, Robert, that I would like to come to…read moresome kind of resolve. Since I last talked to Robert I opened the door and examined what was going on. The regulator was installed incorrectly! There are three posts that mount the regulator to the motor for the power window. When it was installed, one of the screws was overtightened and it broke one of the posts. Therefore, the regulator was allowed movement, in relation to the motor, and then came unwound. So ultimately, it failed too. On top of that, as I stated in the previous review, more hardware was missing. I'm not just talking about finishing hardware, but the were two major component "structural" bolts missing! Now we are looking at a total disregard for the customer's safety. Also, a T25 bolt that is part of the disassembly was stripped and ground to accommodate a flathead screwdriver. What a botch job this shop did! I explained to Robert my findings. I then asked for my money back, just for the parts. Robert refused. He told me that he would take a look at it if I would leave it with him. No way! I do not trust this shop's ability. I told him I do not want anyone in his shop working on my car. I offered to remove the door panel and bring it in for him to look at it so that he can give me money back just for the parts. He refused again. I told him that he "sucks" and that I just want my money back so we can go our separate ways. He not only ordered me off his property, he also told me "F**k you Brad, f**k you." I guess at Portola Automotive Repair Robert is always right, not the customer. I may not be an auto mechanic by trade, but I am no dummy. My inspection of the extremely amateur work done by this shop is ridiculous. I think Robert is used to pulling the wool over unsuspecting peoples eyes. Sorry Robert, you have been exposed for the shyster you are. Your lot is also looking a little bare these days. Imagine that! Looks like we might have to go to court. PLEASE, do yourself and your family a favor and take your cars and trucks else where.

Excellent Auto Tech professionals. Great pricing and timely repairs. Diagnosis spot on…read more Remove and repair Front drive line.

The Sierra Garage Team is awesome. They figured out what was wrong with my Toyota and fixed it. The…read moredealership had it prior to them and charged me over 3k to "fix it" in reality they replaced my water pump and never fixed the hard starting issue. Mike charged me next to nothing for his service. Honest and fair you don't find this qualities very often.

This guy is awesome! Bobby is well spoken, intelligent and knows his business. We have an older…read moreKubota tractor that needed attention. He came out and did a thorough inspection and gave us a really fair quote. He had to machine parts and put a lot of effort into this machine. He did exactly what he said he would do for the price he said he would do it for. An honest, certified, and reliable mechanic can be hard to find, but Bobby is the man! Highly recommended.

Been a customer of this dynamic duo for years from finding skull keys to fit our bedroom doors to…read morerekeying the house to reprogramming our smart keys for our truck. Great service great people and yes of course skills to get you out of what ever trouble you need a tow for

The nicest people you will meet. Yesterday I had a gate lock that had problems .... jammed. I went…read morethe hardware store and they said they did not have locks but maybe Ron across the street could fix it. Not only did he fix it, he did it as a kind gesture. I will not only use his service in the future, but highly recommend him... thank you !!!!

Very pleased with Les Schwab and Jared W. We were pulling our 5th up to our property and blew a…read moretire. We basically needed all new tires but hubby thought we could wing it....ya, no. Pulled in and got all new tires. They were professional and so easy to work with. Thank you!

Always the very best from this store! I zipped in this…read moremorning because I had a tire pressure alert show up on my dash. I went to into a bay where two super friendly, courteous, fast and efficient techs aired me up and sent me on my way. I do believe that the entire evolution took less than 5 minutes. I've had other similar type issues that they address with the same amazing results. And free, they simply ask that you come back. Maybe even tell your friends. Use this store, it doesn't get any better! Thank you!

so great did the work within time quoted, great at communicating with me and feel my car is in good…read morehands! Will be back!

These guys are unapologetically expensive…read more I've had three negative experiences here in three visits, the first time they recommended a break service when it was unnecessary although they caught their mistake, but it cost me an extra day of leaving the vehicle there. The second time I took my Ford transit here and gas with siphoned from the vehicle while it was parked overnight. They had no response to this. Finally, I brought my wife's Tesla here today to repair a trunk latch and after paying a $275 diagnostic fee, they charged me $337 for 30 minutes of labor, Dean says it was because the technician is experienced and that is a fixed price. I would recommend going anywhere else if possible. They're the only certified Tesla shop in town, and they got the work done in a timely fashion, but as I pointed out, the prices are kind of ridiculous. They could've refunded me based on actual labor, like any other reasonable shop but instead I'm going to tell everyone I know to stay clear of this place..

Showed up in minutes after business hours on a Friday evening to unlock our car door in an…read moreemergency! Saved the day!

Brian was amazing! I called with a trailer brake controller situation, he used FaceTime to show me…read morehow to fix the issue in just 3 minutes! He was so knowledgeable and kind! He saved the day. I highly recommend!

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.

I brought my 2005 Toyota RAV4 in for a radiator and hose replacement. What I appreciated most was…read morethat they were willing to provide a rough estimate based on the information I gave them, even before seeing the vehicle. I understood that the final price could change if additional issues were found, but having a ballpark figure helped me plan and compare my options. The team was professional, answered my questions, and completed the repair successfully. It's been about a month since the repair and the radiator has been working great. Overall, I had a positive experience and would recommend them to others looking for automotive repairs.

Honest and personable. They provide quality work, straightforward answers, and maintain one of the…read morecleanest shops around. I recently moved to the Truckee Meadows and needed my front brake pads changed. I almost made the mistake of going to a chain tire-and-auto repair shop, where they insisted that not only did my pads need changing, but my calipers did as well, and quoted me $900. This was unwarranted; my calipers were perfectly fine, and my Jeep only needed new brake pads. Fortunately, I found Russ, an honest and skilled mechanic. Since then, I have taken my Jeep to Russ and consistently received excellent service. I highly recommend Russ and his team.