Spencer's is hands down the best auto repair shop I've ever dealt with. They're honest, reliable, super knowledgeable, and they really know their stuff. I brought in my 2005 Subaru Legacy for some pretty big, complicated repairs, and Don, the owner, actually put the car up on the hoist and walked me through what was going on. He showed me the problems, explained my options, and didn't make me feel pressured at all. John, who works in the office, went above and beyond trying to track down some hard-to-find hoses. He spent hours on the phone, and when one still couldn't be found, they even made one themselves. Then, after the engine was taken apart and put back together, another engine issue showed up. Instead of passing the cost on to me, they replaced the engine at their own expense and only charged me what they had originally quoted. I honestly don't think many shops would do that. John was friendly, easy to talk to, reassuring, and clearly knew exactly what he was doing the whole way through. Spencer's has definitely earned a loyal customer for life! read more

One of the reasons I continue to go back to Spencer's Automotive is because they have always been honest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty! read more

We really liked the people here and appreciated their honesty and diligence with our vehicle. We would highly recommend this business to friends and family. Excellent service, excellent quality, excellent value. read more

Wow they are truly honest! I went to Spencer's after being sold front brakes by Jiffy lube in San Jose and told to replace my back brakes asap. After coming home and going to Spencer's told me my brakes are new. Wow there is still honesty in our fallen world praise God! read more

Spencer Automotive - Directions to Spencer's. Just a few hard working honest mechanics that have great values and integrity, a rare find these days. - Auto Repair Near Me - Chico, California

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer and will definitely recommend them to others! read more

I have been using Spencer to service my vehicles for several years now. I have always been happy with their work. They are also very good at keeping me informed on the status of any repairs. My latest experience is with a 2001 Lexus that displayed a check engine light. Parts ordered, tricky repair. I am very happy with how they addressed the problem. The office people, it is usually John, are all knowledgeable easy to work with. The recommend service as needed but never push to upsell. In short, I trust Spencer for my auto repair needs. read more

From San Diego and my daughter goes to Chico State, driving up last week her AC went out right outside of Sacramento. Looked around at several repair shops in Chico and Spencer's had the best reviews and now I know why. They called me to let me know that in order to perform a test on the system they would have to replace a faulty relay switch first. Well, that was the problem the relay. They are honest, fair priced, reliable and friendly. If you have a student at Chico State and they are in need of car repair, I highly recommend Spencer Automotive. read more

This is why I rarely give 5 star reviews: so that when I encounter a truly excellent business I can give them a rare, well-deserved 5 stars! Spencer Automotive is nothing short of awesome. My daughter needed to get a smog check for her car and I saw that Spencer had high ratings. I contacted them and they were able to fit it in on relatively short notice even with being a bit short-staffed. The communications with Don Spencer, the owner, couldn't have been any better: quick, clear, friendly. He even sent me a note after today's appointment to compliment my daughter's demeanor: "looks you straight in the eye and has a firm handshake". Wow! As my daughter said when I told her this, "I love a place that will give ME a five star review!" Spencer Automotive earns my highest possible rating. read more

All the staff is pleasant and they EXPLAIN things in detail. I like that. Pricing is fair and work is done in a timely manner. Can't ask for more. read more

I had my SUV repaired at Spencers.The emissions had to be fixed. something with the gas tank sensor before the 12 as my temp tag expired that date.They repaired my vehicle n helped me to get help for the cost of repair..once I picked up the SUV all I had to do was go get n pay for tags. Spencers is not only trustworthy but the go the extra step to insure your satisfaction..Plus always do a great job.Prior to this visit they repaired my AC same same efficiently and professionally. To boot the person delt with my son in law from California to get the work done.My youngest in Ca. N oldest in Maryland Daughters n spouces paid for repairs for me..They repairs were handled efficiently ever out of state n just over the phone..i still have warranty on the AC till July 25 Spencer Auto will see me again then. Thanks Guys ... Ruth Lange read more

I can't speak higher of Spencer's. They're honest and they work hard to get the job done and done well. Everywhere is expensive and you'll never not pay a lot to get your car fixed, but if you're looking for someone to take your money and do what you need and do it well this is the place. I brought my old car there and they were so honest about the quality of my car I sold it like they suggested. They could have easily charged me more to fix it but they're not in it for just the money. I want to go to them for everything because they're actually honest and real. Super friendly and communicative. They spend time looking for the right parts and do their best to help you. read more

Spencer's Auto is where I've been going ever since I started at Chico State as a student, and they are a fantastic shop to trust with your car AND your money. Every time I've been they've been honest and upfront about the best way to use your money, and their estimated quotes are thorough and never far off from what they end up costing. The staff is all personable, and great at explaining things without acting like you're in the second grade. I was nervous about being scammed when getting my car repaired as a young woman who doesn't know jack about cars, but I've always felt very respected. 10/10 fantastic business to support! read more

Our son attends CSU Chico and needed some assistance with a check engine light. Since we live out of town I turned to Yelp and was able to find Spencer Automotive on Yelp. Good reviews and happy to share my good review as well. They were honest and easy to work with our college son. Thanks for your help and getting our son "back on the road!." read more

Living in the Bay Area and needing to get a 2007 Toyota Prius running which had set unused in Chico, CA for 5 years, I needed a reliable, honest mechanic. I settled on Spencer Automotive after reading reviews of businesses that repaired Priuses. I cannot say enough about the help in getting this Prius running again. All communications were over the phone with John. The work done addressed all the needs of this car mechanically and electronically. John coordinated getting new tires and air pressure valves. He changed the oil, installed new batteries (large and small), new front brakes and checked all the hoses and belts. He got the car running and in shape to pass the smog test. All this done and keeping me informed over the phone. I got call backs almost every day as to the problems and progress. We had a date to drive the car down to Walnut Creek after a family gathering near Chico so, timing was important. The whole process took about 2 weeks after towing the car to their shop. The cleanliness of the shop, the courtesy of the personnel, their attention to detail and the whole experience over the phone was a dream. John was reassuring at every step that we would have the Prius running like new. Because of his care we have an old 2007 Prius reborn. It made the trip to Walnut Creek flawlessly. I cannot thank him and the staff at Spencer Automotive enough. To top it off, the cost for all that Spencer's did was more than reasonable. read more

Spencer's really took care of me. I was able to drop my car off before work and pick it up after for a few days while they worked on ALOT of issues with my car. They're fairly priced, had a lower labor rate than other shops I've visited and really worked with me to address all the issues without destroying my wallet. They've made a life long customer out of me, give them a try! read more

These guys are legit! Very helpful and you can tell that they are focused on customer satisfaction rather than pure profit. They will actually clear a code for you if they think it will save you money. Not many shops will do that anymore. Highly recommend this shop for any make and model! read more

I've taken my 2000 Dodge Dakota for many years for oil changes, valve repair, radiator replacement and many other repairs. I have found them to be most professional and courteous. In all the years I think that I have only taken back to correct something minor once and it was taken care of quickly and with no questions asked, which attests to the really high quality of their work and customer service. Will continue to use them till either my truck or myself break's down. read more

Responded quickly and provided thorough and helpful information. Advised they did not perform the work I needed, but provided a local source and contact person. read more

I've had only good experiences at Spencer Auto. My last visit was a little confusing, but it was cleared up by Spencer after Don responded to my review. The staff was very friendly and professional. read more

This morning was my firstr experience with Spencer Automotive. I gave them fives stars because that is the hightest rating on Yelp. Organized, prompt, knowledgable, intelligent, polite, and honest. By far, the best mechanic I have worked with in the past 25 years. read more

Thank you Spencer automotive for fixing my 2016 CRV! I am a customer for life Honest work, extremely reasonable prices, Nice people. Highly recommend. read more

Spencer's Auto has earned my business for nearly a decade. Their new location is on the opposite end of town for me, but the distance is certainly worth it! I would drive further for their level of service. I continue to be impressed with their flexibility with scheduling, prompt turn around time, professional and friendly service, and efficient protocols. Randy is informative and helpful. The text ability for updates and pricing makes this process a breeze! Thank you yet again for your help with my Subaru! :) read more

Spencer automotive was the only garage that was able to come through for me locally without any major performance issues or price gouging. I had a major repair that I was quoted $6,000 from the VW dealership, Spencer was able to do the same repair for $4,000. I was quoted lower prices by a couple other garages that turned out to be unreliable and/or sketchy. The job that was performed on my car was thorough enough that I can feel assured in the service provided while I pursue legal action against VW for not covering this cost under my warranty. Spencer automotive probably made a loyal customer out of me by this experience. read more

We were looking for a good mechanic after one we tried screwed us a caused more damage to our vehicle. We tried Spencer automotive and were extremely happy with the service and honesty. Would definitely recommend them. They have become our lifetime automotive repair shop. read more

I had my a/c repaired in my navigator and I was very impressed with the service. They did not try to charge me for every little thing and made sure I got the best service for my money. Very very impressed. Highly recommend. read more

Spencer and the DMV work well together. They have made my smog checks and car registrations an easy task. Scheduling is easy; they are friendly, efficient and courteous. read more

Prompt, quality service! We trust Spencer Automotive with all of our vehicles! Excellent customer service!

Before I begin, I'll hand in my Man Card. I'll reclaim it some other way. I know NOTHING about cars other than do maintenance BEFORE the orange/red light thingie starts blinking and making noises. Do I know how to do that maintenance? No. Do I want to learn? Also no. Have I been looked at and judged to be an inferior male at other shops because of this? Absolutely. The EXACT opposite is what happens at Spencers. I've never felt inferior, I've never felt judged, I've never felt as if I was taken for a ride, I've never been offered "Premium Air" for my tires. I've always been treated with the utmost respect and courtesy, and their professionalism is second to none. IF you already have a mechanic in Chico- that's cool. Still give them a chance. You might become a believer. If you DON'T have a mechanic in Chico, look no further. Randy who is in the front office is amazing and communicates fast and clearly. I have a lot of planned maintenance to do on my car in the upcoming year, and it's going to Spencers without any question. PLEASE, if you live in the Chico area, and need a mechanic, THIS is the place to go. read more

Friendly, honest, and helpful! They were super busy here but John took some time to help me out and troubleshoot some issues with my car. I was on a time crunch and wasn't able to wait to get my car fixed but he referred me to another trusted mechanic shop in town. I would recommend! read more

Prompt and super courteous response to my phone call to schedule an oil change. After providing my vehicle information, I was told that he needed to look it all up and he'd get back to me with price, etc. I figured I'd be lucky to hear back the same day but within ten minutes I got the return call. Service at the shop was also exemplary - right on schedule and fast. To finish it all off, the gentleman looked up the recommended service schedule and checked to see what was due next. I couldn't be happier with my experience and will certainly make Spencer's my go to shop. read more

I'm not usually one to write reviews, but my experience at Spencer's was a pleasure. I'm from out of town and needed a maintenance check desperately. All of the other places were appointment only and wouldn't take me. Spencer's is also by appointment, but the owner Don told me I could drop by, what a lifesaver. Don and his amazing counterpart John had me in and out of the shop within and hour. They did a full maintenance check (oil change) and even checked my batteries for free! read more

I have a rear-Wheel drive car that needed and oil change and a differential fluid change. Before I called SA I called 3 other shops in Chico; all of which left me feeling very insecure about the competence of who I may leave my car with--many sounded confused when I explained that I have a "rear differential" and that there is fluid/oil within it. But when I call SA not only did they make feel confident about their shop, but John went above and beyond. I have never felt so comfortable at a mechanic shop before. My car ended up needing a new wheel bearing and John actually pulled the old one out and explained what the issue was and gave me the old part. I also want to add that I had to cancel my appointment last minute and reschedule which they were very understanding about. Thanks for the great service! read more

Spencer Automotive - Brand new wheel bearing, no more humming sound! - Auto Repair Near Me - Chico, California

We were 800 miles from home with a "check engine" light shining on our 17 year old Honda Element. Calls to our hometown mechanic and a diagnostic code reading indicated we should try replacing the "knock sensor", but how could we get that done on short notice? A very nice gentleman at Spencer Automotive worked us into their schedule, found someone who could provide the sensor, and got us out the door and on our way the very next morning. read more

Had my car looked at and was provided an honest recommendation and fast efficient service, Spencer automotive reminds me of how stuff was done in the old days with honor, integrity and professionalism. I highly recommend them! read more

My daughter goes to Chico State and was having some difficulty with her car. It ended up being the water pump. They were very prompt in looking at her vehicle and were able to fix it in a timely manner. The price was fair And they were extremely courteous and kind to my daughter. read more

Friendly, no upselling on an oil change, did a curtesy check on the car, and reasonable price. Very happy!

Thank you, Spencer Automotive, for taking such good care of my Honda CRV! I'm so glad my friend recommended you guys!

Fast service. Eager to help! Every time my car needs to be serviced, they are able to get us in quickly and always maintain our vehicle perfectly. read more

This is the only place I trust to work on my car! The front desk is very helpful at communicating what's wrong and why in helpful manner. Each time I've needed something replaced they patiently explained what process is occurring that requires a fix. My experience is always positive and I never feel overcharged. The front desk is always very friendly and accommodating when making appointments over the phone but sometimes they fill up fast so call at least a week in advance. The waiting room isn't bad either. It has cool red seats that are very comfortable, a flat tv, complimentary beverages, magazines, WiFi, and a vintage candy dispenser. If you decide to try Spencer's Automotive It will be evidently clear that this place is the best automotive shop in town! read more

Spencer Automotive - Waiting room view - Auto Repair Near Me - Chico, California

Oh my goodness, i can't say enough good things about this place. i am a single woman who knows nothing about cars and they are just great to me. I feel secure and safe in my car and confident it's running its best. And Randy runs a heck of a good office!! read more