I've been meaning to write this review because without the assistance of Elaine and Melody, our…read moretrip to Beijing, X'ian, Shanghai, and Chongqing wouldn't have been possible! It was a lengthy process to get visas done, book plane & train tickets, and have private tour guides in 2-3 months time. But they made it happen! All accommodations were clean and modern except for Beijing. But when we mentioned it to Elaine about the condition of the room, she took care of the situation and we were moved to a better room the next day. Make note that many hotel upper floors are better maintained compared to the lower floors in China. Each city had an AYCE breakfast buffet that was beautifully presented and prepared. We were definitely well nourished and fed for trekking and sightseeing! In Beijing, we saw the Forbidden City, climbed the Great Wall, walked around the Hutong area and had great food. In X'ian, we saw the Terracotta Warriors and the excavation site and museum. Managed to find a good spot near our hotel that had crispy Roujaimo (Chinese hamburger). And we found thick winter coats for only $20 USD! What a steal! And with the snow unexpectedly falling while we were there, it was necessary! In Shanghai, we explored the city, saw Yu Garden area, saw the LV flagship store and a huge Starbucks, one of seven in the world, where you see the production of coffee beans being roasted. We visited a few shopping malls to purchase perfume and make-up as well. In this city, there's an unusual combination of beautiful modern skyscrapers along side Chinese and European architecture. In Chongqing, we entered ancient caves with rock carved buddhas, saw stone bridges made from nature, experienced city life where they built the city in levels going upward rather than miles across. Honestly, I'd get lost since GPS couldn't tell you what level you are on! So glad we had a tour guide and driver who knew the city well! It saved us time and energy since we did not have to navigate ourselves. And with a language barrier, it would have made it even more difficult. All our gratitude goes to Star Vacation for creating and planning the itinerary for us. It was a fast-paced trip only staying in each city for just 2-3 days each. Our trip was exactly 2 weeks and it ended in Hong Kong, where we explored it ourselves. It was an expensive trip, but it was experience of a lifetime and truly memorable. We wouldn't hesitate asking Elaine and Melody to plan another trip in the near future!

I had a great experience working with Melody! She was incredibly helpful and patient throughout the…read morevisa application process and made everything much easier and less stressful. She was always quick to answer my questions and made sure I understood what documents and steps were needed. I would definitely recommend this travel agency to anyone planning a trip to China. If you're looking for someone reliable and helpful to assist with your visa and travel plans, Melody is amazing! Thank you so much for making the process so smooth. I'm looking forward to my trip to China!

horrible customer service. non working website forms. How is this company in businessread more

I used Bagsvip yesterday in Seattle. My bags arrived 3 hours after my flight. Communication was…read moregreat via email. I would use a again. https://www.united.com/en/us/fly/baggage/deliver-your-bags.html

Highly recommend Quinn Travel. We just returned from a beautiful trip to Ireland and the UK…read more Catherine assisted us with our small group tour and air travel arrangements. The trip was wonderfully relaxing and stress free.

When my dad unexpectedly died during my trip home to Ireland, Catherine was available and extremely…read morehelpful in sorting out the rescheduling of my return to San Francisco.

My review mirrors a little of the issues that one of the other poor reviews noted. I'll preface…read morethis with JoAnn is a lovely person and I enjoyed chatting travel with her at the onset and I don't write this lightly to trash her business. I called JoAnn at the end of November which generally is precarious bc it's the holiday season but I was able to contact her following a trip she had just come from. We chatted travel and her trip and I told her of the trip I wanted to plan for my birthday this summer on a tight window in early June. The original plan was for a vacation of 10 family members to Portugal and Spain but 4 of my family members couldn't make the trip so it ended up being my wife, 2 kids with my parents. I noted this possibility to which JoAnn was amenable. The issues arose when I didn't get a callback or message until end of January, which honestly I didn't mind too much just bc again the holidays...and we had 5 months to burn. To add she was going through a personal matter which I also understood. I reiterated the people going, the dates we'd want to go and locales to which she said she'd get back to me. The problem was...she never did. I'd try to reach out, only to get an assistant or someone in the office who couldn't help, I'd email, and then maybe 3 weeks to a month later get a message back with JoAnn noting I was on her list to follow up. All things considered this went on for months until about middle of March (2.5 months prior to when we were supposed to leave!) when I finally got a list of flight times which had the wrong flight dates/times/names. I'd also asked her to find direct flights to ease the travel burden with 2 young kids, which was never acknowledged. On the delays in response, I tried giving her the benefit of the doubt just because maybe deals were better at a certain time and bc of her previous personal issue but the lack of follow up was bordering insanity, and I'd like to think I'm fairly patient. I had also offered a few times to meet in person to nail the trip down but she'd blown me off and said she had other clients to attend to. Amidst the lack of response and attentiveness I think I even tried to give her an out and noted in a message that if she couldn't handle the trip I'd understand but she just kept telling me I was on her list to follow up. And the lack of awareness to admit she could or would not help me is what really bothers me still... Ultimately, I felt it was time to cut the cord on this venture and told her in email which also never got a response. My hope was to offload some of the planning to someone with expertise but Joann couldn't even get me flight times in a reasonable manner. It was frustrating to say the least as friends or family would ask if we'd have details or an itinerary down and I'd say "no...we're still working out the air travel." My wife and I ended up planning the trip ourselves and it worked out with lots of memories. But I can't recommend Portal World to anyone after my experience.

Portal World Travel assisted us with planning an incredible multi-stop trip to Portugal. This was…read moremy first time working with a travel agency (hi, Millenial here), and I am completely sold on the value of working with one. We got an impressive deal on our flights including an upgrade that we could not have found ourselves, received invaluable assistance on planning our itinerary and activities, and enjoyed the peace of mind while traveling of knowing there was someone back home who would help us if we ran into any trouble. With both my husband and I habitually working long hours, having help with the planning was so critical to being able to really just enjoy the experience and not stress out over the details. My husband and I look forward to working with Monica again as soon as we're ready for our next trip!

We have been coming to Imperial Travel for the last 18 years for our travel and for the last couple…read moreof years for our tax preparation. They are very profesional and friendly. The cost of our tax preparation was very reasonable. We have also used their notary public services. This is a one stop business. Definitely recommend.

Peter is the best in helping you book a flight, he is fast and accurate . He goes beyond to give…read moreyou excellent customer service. Thanks Peter

I kept trying to think they were great, but in the final analysis they weren't very helpful when…read morethings didn't go right. A travel agency should have some sort of emergency number for nights and weekends. And so should the airlines, Bad communication led to flight problems and no one to speak to. Months later when I tired to get some help from the airline they interfered with that help. The customer is not your enemy. I would NOT use them again. And I haven't.

This is the best place to purchase airlines tickets. forget online you can call them or just walk…read morein and purchase. Thanks Tim

From the owner: Specializing in tours and cruises to Greece and the Greek Islands.read more

Twins Holiday is one of the best travel agencies you can turn to for airline ticket price…read morecheck/comparison. But most travel agencies do that is nothing new. I like their service and the staff there are knowledgable, friendly, and courteous. The next time I take a trip to Hong Kong, I'm gonna buy my plane ticket from them!

We book our trips to China through Twins Holiday. The sisters Sara and May are professional,…read morecourteous, and knowledgeable about China. They are patient and take time with us, as we tend to ask a lot of questions about our flights (meals, seats, etc.). I most appreciate that they do not rush our decision or pressure us to buy from them. We would be happy to book through Twins Holiday again!