As a person who has worked in information security, these workers are sus. Documentation for sign-up is incomplete. They are not open about how they protect your information and why they need your full SNN when that is unneeded for collections and credit checks. I wouldn't give them my business. I'm not convinced they have good security of information and if they do, their workers are clearly too uninformed or uninterested to aid a customer. read more

there was a issue with the online payment and so our payment was not processed. when we tried to fix it we either did not get a response back or excuses. read more

We were in need of a storage unit. We went to this location because my husband wanted something close. I had my eye on another company/facility, but decided to check them out because they won The Omaha award and I assumed it'd be worth the time. The guy who helped us name is Chris, he seemed upbeat, energetic, and friendly. We had top tier requirements- 24 access, indoors, climate control, and ability to store our motorcycle. He said all of those requirements could be offered so we let him show us the unit. It was inside and on the 3rd floor. I asked again if we could store our motorcycle in the unit. He said the elevator was big enough and anything that could fit in the elevator was able to be stored in the unit. The facility was clean, but the elevator was broke so we had to take the stairs to the 3rd floor. Once getting to the unit it was clean, Chris suggested that we purchase a lock right away and put it on the unit. He said that sometimes people who clear out their storage will put their unwanted stuff in unlocked units to avoid removing them. I asked again if it was 24 hrs 7 days a week and he said yes, once the lease was completed our PIN number will be the last 5 digits of our ssn number and that's what we use to access our unit. He said they did that so tenants can remember their passwords because if accessed after hrs no one is there to provide entry. We decided to go with that unit and went back to the front office. Chris sold us a lock and added that to our lease. He said he would email the lease because everything is done online, then proceeded to take our name and email address, on a sticky note. He said "you should ask about the monthly special" hinting because he's not supposed to offer it. So I asked and he said the units are discounted right now due to the manager special. It would brought the price of our unit down significantly. I asked "what's the manager special" and he told us then asked us to hold on while he calls, what I'm assuming is customer service. He tells us the special ended the day before but they can offer 1 month free. We would pay this month and the next payment isn't until august. The price was of the unit was discounted by him and we were locked in at 146 per month, 186 first month. We took it because although it was a bit much, they provided our requirements. Chris said he'd draw up the contract and lease then send it via email. We were driving home and he called saying the email returned because it was incorrect. I had him read the email back and he was missing a letter. He said ok he would resend. I never got the email and assumed because it was end of day I'd get it by tomorrow morning. This was on a Thursday Friday morning I called and the agent read back the email on file and that's when I found out that it was incorrect. Chris never fixed the spelling. So I give the agent the email again. Still no email was sent. I called that afternoon and another agent informed me that my husband left his ID do I went to get it and wondered why Chris didn't tell us the previous day when he called back. I get yo the office and retrieve the ID. I asked the agent about the rental truck and she tells me that they are being phased out and we could not use one for our move the following day. I told her what Chris told me and what the website offered but it fell on deaf ears. She said she email all the forms and I received them that day. We read over everything and that when we found out Chris completely LIED about everything except climate control. The agent working that day was refusing to let us move in that day and finally let us complete everything to move in. We told her everything stated above and it was more our fault than the agent Chris who lied. My husband paid before signing the contract. And after realizing nothing we were told was true was refused a refund. We needed to move our items that day because based on speaking to Chris we rented a uhaul and already loaded our boxes. So we were stuck. I'd say renter beware because clearly they will say anything!!! read more

Jeff at Dino's Storage in Papillion, Nebraska was accommodating and helpful in assisting us with the appropriate size and location for our needs. Rates are affordable and the free usage of their truck saved us the expense of renting a vehicle. Thank you Jeff. read more