I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

Quality of care is excellent but not consistent. The staff is very sensitive to remarks said even…read morein jest and I was reprimanded after my PCP left the practice for remarks I made to staff who are female yes I am a male patient. I subsequently quit the practice.

Dr Barrera is very thorough . I appreciate going to her and knowing she will examine me instead of…read morefocusing on writing notes like most other doctors. The front desk are very helpful and always greet you when you walk in .

Dr. Rios is mine and my husband's primary care physician in San Antonio. She is a wonderful,…read morecaring, thorough and excellent doctor. We have both appreciated the time she takes with us, her thoughtful questions to better understand our concerns, and her professionalism. Although she is young, she demonstrated the knowledge and experience that we look for in a doctor. I recommend her highly if anyone has moved to the San Antonio area and is looking for a very good doctor.

PATIENTS BEWARE! This practice evinces an attitude of reckless negligence to patients in need. My…read moreelderly mother who was just released from the hospital for a life-threatening condition was referred to this practice for URGENT treatment. She was refused service for arriving TWO minutes past "cut-off" time, despite having attempted to call and notify the office multiple times that she would be late due to unexpected construction/traffic (she was only able to leave a message, which they ignored). The receptionist and head nurse were rude and even laughed at my mother's situation. The other two receptionists were blithely talking on what appeared to be personal calls. There was only one family in the waiting room. DO NOT see this practice if you are looking for a professional, caring medical staff. My mother has lived in San Antonio for 31 years and has never experienced this kind of a horrific experience. I am praying that she gets the medical help she needs, since now she can't find anybody who will see her before the New Year. What a travesty and a disgrace. Beware.

Great staff. Took me in for a day-of appointment and the…read morestaff really bent over backwards to get me in for a procedure. I had major anxiety coming in and every single person there was so warm and sweet. I had to drive from Austin and I seriously have no regrets. Thanks all!!!

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Ke Locke and team do a great job and I have always felt well taken care of there. I trust these…read moreguys more than about anyplace I've been in my 55 years of life!!

I just tried to make an appointment..I was told they are no longer accepting United Health…read moreCare.(TRS Medicare advantage)..I'm disappointed

I'm a healthy woman in my early 60's. Happy with my care at their office. Easy to schedule an…read moreappointment, no appointment needed for blood draws. Their NP's who work with him, especially Kimberly is also pretty good and is more thorough in updating my vaccines and with preventive visits. Dr. Paley lately works Mondays and Wednesdays, and I've met him several times. Although, I routinely visit once a year. He is very personable, and easy to connect with.

Wonderful attention and support from Dr. Mac and his staff. Several years into our relationship and…read morevery happy with the knowledge long-term health is in constant focus.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

This clinic has moved over to the "WellMed" system and has gone down the toilet both in basic…read morecustomer service and the quality of patient care. Getting anything done here is a nightmare. Even for a basic office visit you may be waiting 2 hours after your appointment time to be seen by a provider. Test result follow-ups are very slow, even after they show up on the patient portal. Providers are also slow to write orders when test results are alarming to the patient. Dr. Coutinho used to be great but if you go here now odds are you will just see one of his PAs rather than the Dr. himself. I have nothing against PAs but the care here is simply not up to standard.

Both my husband and I have been patients of Dr Coutinho for years. He is an excellent physician it…read moreis a shame that he has associated himself with Well med. Well med is terrible. We were assured as patients that nothing would change. Not true. Now my husband is at an appointment that he has waited over 2 months to get and is completely out meds only to be told that they dropped our insurance plan and he will have to pay cash out of pocket and deal with filing an out of network claim. I will miss Dr Coutinho but not Well Med, good riddance to this group of charlatans.

Super friendly and thorough, lots if face time with the doctor. She listens and is considerate and…read morethorough- a refreshing and welcome change from the quick in and out with an advanced practice provider or doctor these days.

From the owner: Dr. Anson offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in San Antonio. Similar to concierge medicine physicians, Dr. Anson is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.