Scam warning! Wakefield and Associates is a scam company; they send out phishing letters to try…read moreand threaten people to pay them for fraudulent medical "debts". I recently received a letter demanding payment from them. First red flag is they didn't actually send it to my house; they sent it to my parents. Second was when I looked up the supposed company I "owed" and found it's only found in Knoxville, TN. I live no where near Knoxville, literally over 1,000 miles away, and have never been to Knoxville. If Southeastern Emergency Physicians charged my insurance, then it was fraudulent, as I have never been to their location or anywhere near it. The third proof that Wakefield is a scam company is the fact that their website attempts to install malware in the form of a browser add on. Any attempt to use the online chat directs to this malware. No legitimate company requires the installation of a browser add on; it's malware! DO NOT INSTALL ANY ADD ON FROM WAKEFIELD. Going further, there is no actual Southeastern Emergency Physicians LLC; the address I found is for Team Health; an actual company, though Wakefield has set up a different phone number and a website in case someone got suspicious. I thought the company name was suspect when I couldn't find it on Yelp. 100% of collection notices from Wakefield are fraudulent.

scam company used by urgent team. number in there is to wakefield and the other numbers are scam…read morenumbers. urgent escalation manager( michelle from corporate ) said i don't owe it. the company continues to harass me by text and phone and i do have all the numbers saved along with the text. i don't have co-pays due to secondary insurance. they need to be investigated.

Will come after your spouse for your debts. Claims not to know how electronic payment or bill pay…read moreworks. Will call your bank and you a liar even though you have the cancelled check. Loses payment. Extremely rude, threatening, harassing, and insulting. Unwilling to work with people. Recommend that you record all calls with them for your protection.

As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

Very professional and great communication. I would highly recommend their services. They handled…read moremy personal income taxes and made everything extremely easy and they are well versed on all the new changes in tax law over the last few years.

Horrible service. Wish I had never met the slouch that owns this law firm. He made everything…read moreworse and then dodged all my phone calls. I would not recommend this firm to anyone, even my worst enemy! Star rating is 0! No changes needed!

This man does not support LGBT!!! If you're leaving your husband/wife for the same sex! He is not…read morethe man you! He could not look past his personal views to do what was best for HIS client! And, he did this at a very high price. I do not recommend.

They were rude and would not help me up off the floor. They hide behind the police and waste their…read moretime

I signed up for Air Med Care network. You can not depend on the 911 system to dispatch you an…read moreambulance.

Quite literally the worst company and customer service ever. I moved out of my apartment and…read morecancelled service. Dropped off the equipment at the Knoxville drop box and they continue to tell me I didn't drop it off and I owe them $235. I've called multiple times and can't get a single person to try and help me with this. Will never recommend or use again. You also cannot go into the office. The doors are locked and "closed to the public" and there's no in person customer service

The only Internet that's slower than this is school wifi…read more Internet constantly lags and the speed you get doesn't even match what plan you pay for. Customer support is pointless because all they do is recommend that you get the better plan. I didn't know my wifi was being processed through a TI-84 calculator because my god this is just the worst.

Incompetent billing and they keep raising their rates. Received an annual renewal invoice in the…read moremail, dated 2 days previous that said it was due in another 2 days, with a return mailing address in Texas and a note on the Invoice that said mail payments take 10 days? That was the first notice, not a late notice. They really are the Keystone cops of emergency services. Time to approve City or County services rather than these people. We have to pay one way or another regardless.