Lived in 1 Bank Street in West Village for 2.5 years. Super is responsive and the launch of an electronic payment system and to request maintenance much easier. Plumbing is always a problem, but building is well maintained, kept clean, and laundry room is functional. Agree the management is hard to get ahold of by phone or email Left questions about lease renewals unanswered until 45 days before lease ended (legal is 90 days notice for over 2 years) and resulted in a massive rent hike after pandemic deal was eliminated. Only until I sent around 10 messages to both Vridiana at the leasing dept and the nonexistent point-of-contact building manager Ronald Cromwell notice that I was moving out and jumped to making sure we exchanged keys. Really slept on getting a new tenant in (aka lost rent) in a high-rent and desirable neighborhood. Whoops. Been now 6 weeks and ignoring requests for security deposit or even an update. Will have to file complaint with DHCR to try to get a response. Scammers only notice when their hair is on fire. Proceed with caution. read more

Direct Management Company allows super too Stored the garbage inside the building where it creates an odor that goes directly into the laundry room and occasionally ends up in the lobby. There is no proper ventilation in the laundry room. There is a oder that can make an elderly pass out. It become so stuffy and hot in there that you don't want to spend no more than five minutes down there. It smells like mold and garbage until you do your laundry then it is masked by the laundry smell. management also decides to rig the lobby door instead of changing the keyhole and fixing the lobby door the proper way If you ever have a leak or mold problem in the wall they don't fix it they just put plaster and paint over the problem area. Soon after they paint over the problem it comes back ten times worse and you get tired of complaining about it. They'll shut off your water without informing you, as well In the winter they'll turn off the heat. Mrs. Isabel Negron will ignore your lawyers letters, however harass you through emails after asking her to stop. They have a Super name Alex that will act nice with you then go gossip about you. If he has a off day he'll try and speak to you in a nasty way. The management and staff are nasty and it's not a place where you want to rent out apartment unit from. Direct property management 1 ) property Manager Isabel Negron Refusing to accept or otherwise acknowledge proper payment of rent 2. Super Failing to perform maintenance tasks in a timely and responsible manner. when Alex feels like he establish a relationship with you. he thinks is cool to him to uses the N-word a lot 3. On garbage day garbage is thrown on the sidewalk were skunks are all over the place scavenging through the garbage in front of the building down at the corner of the building. Garbage is stacked on the side of the building. 4. During the winter super does not keep up with salting the garage driveway where he also keeps trash stacked up. Rats running all over the place 5. On every floor you have doors that are peeling paint the ceiling peeling paint elevator door peeling paint. 6. Lobby door broken and rigged 7. Bad plumbing in the apartment 8. Sometimes there's no hot water 9. They Damaged our bathroom floor and sink where they did not repair it properly. 10. Management will instigate situations between tenants. 11. Laundry machines are never clean 12. Overprice small parking garage. 13. They want you to have a high credit score to pay for a Overprice small apartment. With thin wall. It seems like you're living with your neighbor. read more

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The worst management company ever! They do NOT return calls They are rude and unprofessional, I wouldn't recommend a purchase in a building they manage They bill you false fees, they don't bill the correct amount You cannot get ahold of them to resolve a problem! read more

Don't care about their tenants. Let issues go unsolved for months. We had a mouse infestation and they blamed it on us when a horder lived in our building. They are unresponsive and irresponsible. read more

TL;DR: they were great when I lived there but contacting the office is impossible and they stole $300 of our deposit without the itemized list promised us in the lease. Now they just deny all of my roommate's calls. My roommate and I actually had quite a good experience in our Hamilton Heights apartment leased from Direct Property Management until we moved out. Our building was cleaned daily, our maintenance requests were tended to in a timely manner, and our live-in super was always available when I needed him. I moved out in the midst of the pandemic--May 2020- and had set up my final walk-through for roughly 2 hours after I expected to finish loading my rental truck. Our building was just up the street from the Post Office, and with no parking whatsoever, I was forced to double park the truck for the entire morning, having to wait with it in case a mail truck needed through, which required me to close up the truck and drive around the block. I was at first relieved, when I went up (it's a fifth-floor walkup) to grab the last of my things, that my super had already started the walkthrough. Hooray, I didn't have to go park all of my belongings on a random street for several hours while unable to go into any businesses! However, he wanted me to return my keys right then--as I was scrambling to fit every last item in the apartment into my arms, including two pillows, a trash can, a musical instrument, and a suitcase (my arms were very full). They assured me the apartment looked perfect, though did not offer any physical evidence of this. While I originally planned on pestering them until I got one since our last super had pulled the same thing, I still had an unattended rental truck blocking a one-way street with a post office on it five flights of stairs below us. So I decided to give them the benefit of the doubt and split. 6 weeks later, we learned they deducted $300 from our security deposit for 'materials and labor related to wall repair'. This wall damage had never been communicated to us, and there was still no indication on the accompanying photos that anything needed to be repaired (they included a few grainy, black and white cell phone photos that are mostly just of doorways and ceilings). My roommate spent weeks trying to at least get some indication that they took our money lawfully, but after some dodgy email replies and phone calls now they just send his number to voicemail. It's only $150 from my roommate and me each, and I know in this city we're fortunate that we got as much of our deposit back as we did. However, I'm extremely disappointed with the way Direct Property Management has handled this and that they would take advantage of someone in the middle of a global pandemic. If you rent from them, do not leave without that inspection checklist! read more

Their buildings are infested with mice. Maintenance requests go completely ignored until the super shows up (if he even does) unannounced at a random time - often unprepared for whatever needs to be fixed. They did not even try to address the mice infestation until after I harassed them with 10+ photos / videos of mice (killed, and ones alive DURING THE DAY in the apartments) The management staff are simply awful people. They will argue with you on any maintenance issues, even in the face of concrete proof. DO NOT RENT WITH THEM. DO NOT - I REPEAT DO NOT. THEY DO NOT CARE AT ALL ABOUT THEIR TENANTS. read more

Former tenant here. I wish I could give them zero stars. Impossible to contact the office. Rude and unprofessional. Emails were ignored. They seized ALL of my security deposit for arbitrary reasons and did not respond to any of my messages or requests. (I ended up getting it back by disputing the charges with my bank and sending photo proofs). Not to mention mice and roach infestation. Stay away from this zero-integrity firm, please. read more

Stayed at their property located at 247 East 39th Street in Manhattan. The process began with Janna Raskopf and Vadim Myasnikov from Douglas Elliman Real Estate. Both very professional and easy to work with. Intimate knowledge of the New York real estate market and helped my initial move go smoothly. My interaction with the staff at Direct Property Management was outstanding. Very professional and responsive to any issues that arose within a timely manner. The super kept the building in mint condition. I've lived in New York City most my adult life and I can tell you that he is absolutely the best. read more

This is literally the worst building management experience I have ever had. Several tenants in our specific building have had bed bugs (some for 5+ years off and on) and the building claims that they do not exist - despite evidence to the contrary. There are mice in almost every unit, no matter what you try, they come in another way. Our building is infested, and the management team lacks basic empathy to try and solve problems or listen. There are rats in and around the laundry room. I have personally witnessed that this is the case for THREE of their buildings. I would not trust anything they touch. read more

Don't want to rant here because explaining why this company deserves one star would fill up a book. They tried to take $1200 of our security deposit for things already in their unit that didn't even know were there! Their over-professional boarding on unprofessional nature makes working with them a pain and like you are fighting for your right to have a place and your own money. They make it clear they are not on your side and it was one of the biggest stresses moving out of there (thankful we did!). Would avoid at all costs unless new management and employees come through. Sorry to write this, but it has become one of the largest problems in my life. They are an extreme disappointment. read more

Previous review is Absolutely true! the building's intercom system has not worked in months. The tenants have complaint since last year and nothing has been done. Calls are never returned, not once have I gotten a call back on this issue or any other. All tenants complain about their lack of communication. read more

I've rented a unit in 237 E58th under their management for 2 years and had the worst possible experience. PLEASE STAY AWAY FROM THIS COMPANY! ( I am new to Yelp and open this account just to share this experience) They were extremely slow and indifferent in responding to any of your maintenance needs. A broken microwave took more than 3 months to fixed. The Super was rude, unprofessional and showed up multiple times to my apt unannounced. There was no heat for more than 2 months from Nov. to Dec. 2019 and despite numerous attempt of communication, no response and nothing was done. Upon moving out, I spent a week cleaning, fixing wall and making sure they can't find any reason to deduct my deposit as I have already heard from previous tenant that they kept your deposit for no valid reason. And guess what, they still deducted my deposit without any prior communication for "wall damages", how could there be wall damages if I meticulously made sure that the apt was in good condition before the walkthrough? Yes, they altered the wall by putting some joint compound, make it looks like damages on a low resolution photo and claimed that the damage was done by me. I realized that the moment I looked at the photos they sent a month later as the condition shown in their photo was completely different from my walkthrough video. I took them to court and won the case and is now in the process of pursuing payment. This is the most shady and sketchy company I have ever dealt with. Please stay away from the property they manage at all cost! read more

I created my account to write this. If I could give a zero, I would. Flatly, this management company only has one good employee; the leasing agent Patricia. Those responsible for the actual care to the properties and interacting with residents can at best be described as apathetic and absentee. Having lived in a midtown unit for 4 years, I can state with conviction that work orders requests and calls are not replied. The process of moving out was incredibly unpleasant. In order to prevent the inevitable attempt to take unreasonable amounts of money out of the security deposit with extremely limited justification, I scheduled two walkthroughs: one week in advance, and day of vacating. They no-showed both. Despite spending significant amounts of time attempting to correspond, cleaning, filling holes, patching scratches and making it adequate for the maintenance team to prepare the unit for the next tenant, these miserable people still took a barely-explained amount money off the top and sent the reduced check with no prior communication. Parts of their final walkthrough photos indicated issues with marks on the paint from a literal leak in the roof, dead lightbulbs, two tack-sized holes in drywall that were overlooked, and every slumlords favorite catch-all 'cleaning beyond normal wear and tear'. I'd love to know what normal wear and tear looks like by their standards after 4 years of being lived in for a pre-war unit in which the brick mortar literally crumbled, and one brick inexplicably oozed black slime. This writeup simply can not capture all my disdain for these people, because everything else I have to say probably violates terms of use on Yelp. Simply avoid renting from these people if you are able. read more