Direct Tools Factory Outlet

3.3 (3 reviews)

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Kim T.

3 months ago

These tools are absolutely the best quality money can buy. I have been doing so many projects at my house and the price can not be beat. The staff will go above and beyond to answer your questions. I would highly recommend. read more

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Eric L.

Elite 26 All-Star

782

910

2 years ago

There was a lot of empty shelving. Maybe a new store? I had to add it on Yelp and another customer mentioned they didn't know it was here. Cashier was very friendly and prices were better than online. No complaints except it was hard to tell what was on sale and what was not. The "40% off most" items was confusing and seemed like you could go up and your item wasn't discounted. read more

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J. J.

7 months ago

Avoid Direct Tools Factory Outlet in Tanger Outlet Pigeon Forge, TN like the plague. The employees that work here are all toxic. The whole business should be shut down. My wife purchased a Rigid 18v combo drill/ impact driver from this place. Like most everything there it is factory refurbished. The cost was $131.89. I received this as a gift 25 days later. I did not mind that it was factory refurbished, but I did not like it that it only had a 1 year warranty and it was priced $30.00 more than a brand new one from Home Depot with a Lifetime warranty, which is $99.10. This place will not give you a refund or even a store credit or exchange on any Rigid product. It does not matter how fast you return it unopened. Of course they do not tell you that when you purchase. It is in small print at the bottom of the receipt at the end where it states a 60 day exchange with valid receipt. Do not shop here. It will do no good contacting corporate, rigid or the main company over them which is TTI in Anderson, SC. None of them cared in the least bit about customer service. Save a lot of aggravation, time and money and go anywhere else. Buyer be very aware. Do not buy anything from this rip off business. read more

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More info about Direct Tools Factory Outlet

2616 Teaster Ln
Pigeon Forge, TN 37863
Directions
(865) 428-2319
Call Now
Visit Website
https://www.directtoolsoutlet.com

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Yes, Direct Tools Factory Outlet has parking options.

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Direct Tools Factory Outlet - hardware - Updated July 2026

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