IN MY AREA IN MICHIGAN DIRECT TV Repairman do not work on weekends. My service went out twice in the last month on Friday Night. When Sattelite is lost it switches to Internet which is great except they shut it off after 12 hours. Why? Who knows.? So for 2 weekends in the last month I had no TV. WHY SO THE SH@TTY REPAIRMAN CAN WATCH TV ALL WEEKEND. WTF?????? read more

DO NOT GET!! Had trouble for the few months with internet. Called to have it looked at and was told if they came in it would cost $150.00. This is after the equipment was dropped off and we had to install it ourselves. Later the internet went out (Att) who Direct TV partners with and had to wait 3 days. Know that this service was for an 84 year old man who lives alone. When I called to cancel the service they charged him $255.00. Bad business!!! Save yourself the headache and do not get Direct TV with ATt internet. read more

Their customer service is a joke. You call and you talk to somebody in India named Steve who has only one purpose in life within this company, constant transfers and a problem you will never actually be solved unless you talk to a manager in America. This is now the third time they have charged me for cinemax or HBO when I did not agree to have them install it on my television as a 3 month free trial. After three months they start charging you if you don't call to cancel and I am aware of this therefore I always say no but since they are apparently commission based these scumbags still say you say yes. You also cannot call them after either 8 or 9 local time which is ridiculous considering ob viously seeing that it is in India they are still in prime working hours. The whole thing is a joke and you will lose service in thunderstorms. Stick to cable. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Only giving 1 star became i have to so this posts.... Directv is terrible in every way. We had service at my house for years but I needed to put it in my name. They shut down the old account on Wednesday and came out Friday to hook up my service. After hooking everything up he said he couldn't get dish to connect so he left. I was on with customer service Friday, Saturday and Sunday. We had another appointment Monday. We sat and waited and no show no call. I call customer service and was on hold for an hour for the girl to put me on hold then hang up on me. So now I think they can have their equipment back and I'll cancel my ATT cell phones and be done. This is terrible customer service! read more

I signed a 3 yr agreement to save $50 a month over cable. I would pay $1000 to get back to cable if not for all the early termination fees. Their customer service is the worst I have every experienced. It could 1-4 days for a service call, even if your service is 100% out. The customer service reps are so difficult to understand its better to politely cancel a call and keep calling back til you get an agent that speaks clear English. My heads are up, counting the days (33 months) til I can get back to Cable read more

How does a company like this stay in business? They lie to their customers, the don't deliver on their services, and then they won't uninstall their ugly dish. What ever you do do not get service from DirectTV it is a total scam! They will try to lie to you just so you order and then you won't get what they sold you. I spent five hours on the phone with them in the last week and all I get is a 'get lost' from their entire staff! SCAM SCAM SCAM! read more

DIRECT TV USES FALSE ADVERTISING AND IMMORAL BUSINESS PRACTICES!!! After refusing to pay an small charge of $22, which was for eroneous billing DIRECT TV found an old checking account number of my ex-wife's and processed the charge. I had written them a letter on hard copy, explaining and had responded to their phone calls, some of which were made during evening hours. I only wish that they had been able tocharge me directly so I could take legal action against them. This is a small amount of money, incorrectly billed, but the principle of the matter shows how they condut their business. read more

I HATE Direct TV. They have absolutely the worst customer service. Every time we call, we end up talking to a representative from a different country. Barely English. When we ask for America office , they said, the dont have an American office, are u serious? Then what the hell are we even using this service. I'm getting out of it. It didn't use to be like that. We've had them for over 15 years. We were loyal. Not anymore. read more

Please please please don't get sucked into this company. My husband is very good at researching things but these morally corrupt people got us. Their equipment is shaky , they promise things they don't follow through with , and it's costing us 300$ to break our contract, but worth every penny not to have to deal with them any longer. read more

Don't let ATT force you into a contract with DIRECTV. They have the worst customer service ever. They will promise you one thing and do another. Their ATT partnership is a joke. The left hand doesn't know what the right hand is doing. And if you cancel and don't agree with their charges, they will throw you to the collection wolves in a heartbeat!!!! GO SPECTRUM!!!!! read more

The worst customer service of any company I have ever dealt with. I tried to cancel my service and after an hour it still is not done. I have to call back in three days. Unbelievable!! A one star rating is too generous read more

Had a service call thought I could fix why my dvr freezes while watching recordings their answer is to switch out boxes lose ALL recordings! I guess they won't be freezing again since they will all be gone problem solved and when I was not satisfied with this resolution and gave them a low rating they had the audacity to call me complaining but I'm the one paying over 200.00 dollars for OLD 1950 MOVIES and have to pay extra for anything over 1999 when my contract is up I'm getting a FIRESTICK If you like getting what you pay for you will JOIN ME read more

I switched to Spectrum. DirectTV service went out every time it rained. And they refuse to credit me for the equipment that I returned. They are asking for tracking number, one year after I sent the package. Ridiculous. I talked with customer service many times and now give up. read more

My experience/nightmare with Direct TV I am on disability and was looking to save money by switching to Direct TV. They quoted me an exceptional price so I called back 3 times and spoke to 3 different people to make sure it was correct. When the first bill arrived it was more than twice what was quoted. They had partnered with AT&T and neither was willing to make the price offered,,good-so I cancelled both Direct TV and AT&T. They both lost my business. Their installer did a particularly sloppy job. Put the dish up crooked, excessive amounts of wire everywhere, holes in my siding (I was never given an option as to where "I" wanted the dish installed), complete waste of My time and MY effort, and extremely lousy reception. I went up to the drug store and got a $15 rabbit ears antenna so I would at least have one TV I could watch. It was summer and good weather, so they could not blame the bad reception on that. A senior installer came to try and resolve the problems (more of my time wasted). He told me the original installer did a bad job installing-I already guessed that, and he tried to correct things. I had already called my old cable company to reconnect-did not need this aggravation/stress that Direct TV was causing. I have my health to consider. Since I am disabled, TV is a large part of my life because I don't get around well. I need a system I can rely on and it certainly is NOT Direct TV. I sent Direct TV a bill for my charges. Someone to take down their unsightly equipment, repair holes in siding etc. They have not paid this bill. They have sent me a bill SEVERAL times to pay for their lousy service. Quite telling, they want the customer to pay their bill, but Direct TV won't pay their own bills. Direct TV is an embarrassment to the industry. They don't appreciate customers or value having jobs. They don't honor their word either in pricing or reception. I am sure the FCC will want to keep a close eye on these folks as consumers deserve better. read more

Worst cable service ever. The picture is always in and out, or pausing, or blurry. The only thing worse is there customer service. And it didn't get any better under AT&T. They are rude pieces of shit! My contract is over in a month and I will not allow renew. I will also have them removed from all of my rental properties. Assholes read more

I absolutely hate the cable company we have. Left DIrectv when I moved to switched to TWC. The worst decision I ever made. So I decided to go back to Directv. Went online and you cannot order online any more if you had service previously. So i called in and asked for a quote for service. I also asked for internet bundle. After going through adjusting address and all i get asked for my SS number to see if I qualify for service. I said that I had not been given a quote for the service yet, but the stated they needed my social to see if I qualify for the rates they have. I refused. Even for a cell contract, you can get pricing before you get a credit check. That information you do not need to offer a price. I used to love Directv, but now under AT&T, I pass. I will give Dish a call!!!!!!!! read more

Piss poor service. Would not recommend ever. Stay away. Trust me I have every horror story you could imagine.

AT&T / DirecTV hates loyal customers. I just moved to another state, I was setting up my new DirecTV/ATT and was going to get a 50 percent discount, then she asked if I had had it before I thought I might get an added bonus. I told her I did and had just shut it off a couple weeks ago. She then told me my bill would double because I was not a NEW customer per their rules. Since they don't care for customer loyalty, I decided I didn't care for them and I got my TV and Internet from another company. read more

We decided to try Direct TV almost a year ago. We were promised free HBO for three months. Three days after we got the Direct TV installed, they cancelled their contract with HBO. Now, just recently they cancelled WKBN which is a channel we watch regularly. In attempting to see what we needed to do to get out of the contract, as we feel this is a breech of contract, by canceling one of the main channels, my husband was given the run around as they claimed there was no account and then they couldn't get into the account. So frustrating. We will be attempting to get out of this and will not be recommending Direct TV to anyone! read more

Omg! I have nowhere to begin. After being placed on hold for 18 minutes I got as customer service representative. She placed me on hold for another 28 minutes. and stated basically that she was unable to assist with my problem, when she got back to me. Wasted time! I called back. Just about the same response, asked for a supervisor, placed on hold for 12 minutes only to be told that the supervisor was busy with another customer for another 5 to 10 minutes, And if she could assist me. I explained I wanted a call back from the supervisor. She said she could get him to call back that night or the next morning. They are billing me for services that I do not want, never asked for, for an extra remote and box that I do not have. Also for HD Services which I cannot get with my TV which I never asked for. Hard to get ahold of. horrible customer service no call backs can't understand the people Billing is terrible. I'm stuck in a two-year contract which I wish I could get out of but you have to pay for that also. I am so disgusted irritated upset and pissed off at this company. I can't get a response cannot get satisfaction I just want to dump them and I can't even do that cuz you can't get ahold of anyone. Beware of thiscompany.i read more

Lost service 100%, 3 TVs no signal. Just upgraded a month or so ago, had an appointment the day after the call.... this time 7 days until I can get service back. Monthly bill is in the 140 a month range, yet only getting a $20 credit, that I had to fight for the extra day. You are fixing it around 6 PM, yes I want credit for that day too!!!!!! Then he tries to upsell me????? really? I told him he must be joking, he very straight was "I am not joking". Bad experience, think I am going to shop elsewhere as soon as my commitment is up. Used to say good things about them, seems to have gone downhill since At&T took over. read more

After canceling Direct TV due to rising costs, I was told that I had to go on the roof and remove the satellite dish myself and haul it to UPS. I received no instructions written or verbal on what exactly to do and how to do it. My dish was mounted within inches of the power line serving my home. I am 77 years old and this is the thanks I get for years of being a customer! read more

The WORST customer service and workers. Every single person that they transfer you to says something different. Not worth 1 star, not even worth 0 stars. This company is going down hill fast. Don't waste your time, just stick with Spectrum. read more

I have never had bad experience with Directv in the 15 years that I had them, until I had to cancel 2 days into new billing cycle and they inform me that I have to pay the whole bill of $167. read more

They are not even worth a one star rating. They have the worst customer service ever. Every few months our bill is doubled, even though our service has not changed & our previous month's balance is zero. We get the same excuse about there "being a transition period with billing." They have not straightened out our bill even though we have been calling consistently for over a year to try & reach a solution. They are dishonest & have no respect for their customers. Do not sign up with Direct TV. We will cancel the minute our contract is up. read more

I agree with another reviewer!! Not even worth one star!!! DO NOT CHOOSE THIS COMPANY!! The customer service offers up nothing short of a maddening run around with no resolve! Worst company EVER!!! read more

Get this service if you want to be overcharged for crappy service. Check your bill because usually they screw it up

Absolutely garbage customer service. My wife and I have to call every month because one thing or another is wrong with our invoice. And when we do call in, they haven't fixed the problem from the previous month. Also, they say they have no record of our previous calls. Absolutely garbage! read more

There are approximately 60 CHANNELS dedicated to nothing but infomercials! Combine that with all the commercials that will interrupt your show on all the other channels and ask yourself - and maybe DIRECTV - why YOU are paying for cable at all! read more

RIDICULOUS number of channels that ONLY show infomercials! And the others have a ridiculous number of commercials interrupting the show. So if you want to pay for the commercials that should be paying for your cable service, go for it! read more

If you are not buying your Directv directly from Directv then you need to know this. It is a waste of time, energy and money when buying Directv from some electronics store. The sales person is never right when it comes to Directv or any satelite company. They will tell you what they want you to know. Here is something that you need to know. For anyone who is buy satelite for your home or busnesses you need to know that you may not get what you want. The sale persons are not technicians or satelite installers and do not have all the details. First and for most you will need a DIRECT LINE OF SITE. That means that if your property is surrounded by trees you may not be able to get Directv. 2) if you live in an apartment building and you are on the wrong side where the dish cannot be tuned in you may not be able to get Directv. 3) Just because the sales person tells you that there are many satelites to be used Directv is limited to what satelite they can tune into. This goes for other satelite tv providers. Plus there are custom charges for extra work that you may need done to ensure the quality of your services. Nothing is for free. Get your info straight from Directv installer and not the sales rep. in the store. read more

The DIRECTV Customer Promise We're committed to bringing you the world's best television experience for the best possible price with no startup costs and no equipment to buy. With DIRECTV, you'll enjoy innovative programming, technology and services you won't find anywhere else. This is our promise to you. As a new DIRECTV customer, you agree to maintain DIRECTV service for a minimum of 24 months. We're sure you'll love DIRECTV so much that you won't ever want to switch. Hahahahah - this must only be for NEW customers because customer service told me to shut the F up! read more

Horrible customer service. Sales people are dishonest. Beware of the "bundle" deals. You will get charged extra installation and equipment fees. Bad business. read more

First I have to say the service is spotty at best ! Sometimey demand channels and even worse internet connection (wifi) my review is simple I am a loyal customer I went to direct tv after being A time warner cable customer because of their terrible service so I decided to switch to DIRECTV / At&T , firstly I pay my bill monthly only time like most and if I pay a day or so late I pay the late fee. This time around w some much going on we forgot to pay the bill. Ok boom ! Services disconnect. Ok call them up and pay. Oh ! And that was no easy task I'll explain why - I pay with my checking account online bill pay. Now I understand some folks are not hip to online bill pay but I tell them I've paid through my account you guys should receive payment by Monday can you restore my service no ma'am we can not why not we need a payment first ma'am. Ok payment was sent the same way it's always sent can you look to see ? No ma'am we can not. So after 3 failed attempts to DIRECTTV REPS on three separate occasions no one could or should I say would help me I called my bank cancelled the bill pay went on their site paid directly - WAHLA service restored ! Ok great .... I get home to watch demand. Its not working call tech support help I can't watch demand says I'm not subscribed - is there a message on the screen ? No. does it say anything yeah says I'm not subscribed. well we don't know why it's not working is your internet working AH-HA ! Internet isn't working !! Reboot guess what !? Demand still doesn't work call tech support again .... oooh same questions they don't know how to fix so I give up ! I hung up and just didn't watch tv. (That I just paid for ) Fast forward 4 days later I get my new bill in the mail and it is 60 dollars more than usual.... now why is this ... RESTORATION FEE ! What n the entire (insert expletive) none the less I call up DIRECTV again ( note this is my 6th call in 5 days ) I know we forgot to pay can we get a curtesy ? agent lemme check 5 mins later "no" why sorry ma'am we can't help you I can't credit this but I've never asked for a credit before . no ma'am . let me speak to your manager she busy call collections ( insert shocked face) Number is given I call give my spill ....no ma'am no one said you can get a credit(mind you I never said someone said they were giving me a credit I was asking for a courtesy 1x) but anyway ma'am I can't help you call customer service. I DID! They told me to call you ! well ma'am I can not give you a credit (frustrated) I hung up ! I decided to try one more time making this my 8th call in 5 days I get Sarah she was so friendly made me change my tone she reiterated what i asked placed me on a brief hold and told me notation says I could have a credit and she got it done. The point is 1/8 people got it right ! Listen I didn't ask for late fee just that outrageous restoration fee for them disconnecting me for a hour ! I went through soooo much and so many people I felt second rate and that my business did not matter once this contract is up i will prolly go back to time warner we'll because at least they aren't charging outrageous restoral fees and their service isn't spotty well anyway DIRECTV At&T DO BETTER ! This was a horrible experience worse than TIMEWARNER CABLE if that's even imaginable - reps don't even ALLOW YOU TO SPEAK WITH A MANAGER ! ha this is comical at best rest assured I do not recommend directtv or At&T for these simple reason 1 bad service 2 poor customer service 3 billing issues ?? too many different sources and numbers to call for supposedly combined service Overrall CRAPTV should be their name read more

Never hook up with Directv, the service is very bad, they are cheater, always add charges on your bill, and overcharge you some channel you never get. read more

Do not sign up for Direct TV. They are dishonest about prices! I was promised $300 in rebates and never got them. The first call I was told it would take 2-3 months for rebates to come. When I called 31/2 months later I was told that I missed the deadline to get rebates. We were told that we would get an additional $10 off b/c a current customer referred us (he was also supposed to get $10 off) neither of us ever did. They have raised rates and no longer offer the Weather Channel. I also got WIFI through direct TV. I was not told that after 2 months of paying my bill through automatic billing to dierct tv that my entire bill would be transferred to AT&T who consequently charged me a late fee. I was sent 2 wireless modems and charged $100 for the extra one. I was promised on 3 separate occasions that I would get a mailing label to return it and after 6 months it still has yet to arrive. I was also told that I would get FREE on demand programming but my boxes were never connected to the internet and the very unhelpful customer service rep told me that if there is not a phone jack near my satellite box that I cannot get this service, this was not told to us when we signed up. Every time it snows heavily (which in NE Ohio is quite often) we lose signal sometimes until snow melts or husband climbs on roof with broom. Do yourself a favor and avoid this SCAM! read more

Had been a DirecTV customer since 2008, heaven knows why. Started out paying 80.00/month and over the years jumped 62% to $137.00/month practically the same service. From the beginning, there were several issues. For starters, the DVR and remote never responded as I would expect, that is I would press a button and get a response. No I would press a button on the remote(brand new batteries) and the screen guide would freeze, for 30 seconds to a minute thinking about how it would like to be with another TV provider, or be set free to run with the other remotes and DVR's. Next is the reception, I was told I had the best reception/bars/signal strength the tech had ever seen. First rain, lost signal, first snow, lost signal, the dish heard thunder in the distance, lost signal, my dog farted lost signal. Upgraded to Genie, the wireless/wired boxes (yes they still used the coax cable), was a debacle. The boxes lost contact with the server on more then several occasions, the last time being when DirecTV was bought by AT&T. I go in the basement, to watch the CAVS on my 120' big screen that has been in and working on DirecTV for 3 years, and I get an error stating I need to change my HD cable to Component cables due to the programs security settings. WHAT THE FU&%??? Get on the phone with the stellar DIrecTV support person, and she asks have you tried composite cables?? I snapped, lost my freaking mind for a moment then asked to be transferred to the cancellation department, 5 minutes later I am no longer a DirecTV customer. Long story short, after 8 years, roughly $12,000 or more lighter in my bank account for less then excellent service/reliability/support and I am out. Not one more dime to DirecTV. Now have $44.00/month for Playstation VUE, Kodi on Amazon FireStick, and I am reusing my DirecTV dish to attach an HD antenna directed at our local stations. All this has me in a pretty good place right now so there is that. NEVER AGAIN WILL I PAY THAT MUCH FOR SUCH SHI** Y SERVICE! read more

i had directv when it first came out. it was great then. i used it at my campground. i acquired a 2nd dish so i could just take the receiver with me every weekend and install with a simple cable wire and 120v. i havent had service for 20 years mind you and i dont know what changes have occurred. however, today i wanted to do the same thing (got a new camper) so i decided to inquire as to moving receivers and such. the sales team has NO CLUE....they have an rv dept called winegard (which isnt a directv/att company) i talked to them and noone can agree that i can still take my dish and receiver with me wherevere i go and it will work....... i spent hours and hours and hours ordering and cancelling and ordering and cancelling since i was told many different things and many different prices and on and on........that was thursday, today is monday (when winegard is open) and i still have no clue if you can buy/rent an extra dish and receiver and make it work under your home address dish. BUT IMPORTANTLY FOR ANYONE THAT MAY BE HAVE THE SAME AMBITION...!!!!*** **** IF YOU RV OR TRAVEL WITH DISH...******.....*****........ you will NOT be able to view ANY channels that broadcast in HD.......im uncertain if that is ONLY with the dishes that winegard sells or that includes any dish i can acquire (that noone can tell me if that even works....) but the sales team is clueless.....tech support is clueless winegard is clueless AND THIS IS THEIR BUSINESS......???????? I CANT BE THE ONLY PERSON TO WANT TO TRAVEL WITH MY DISH..?????? read more