I called in just to find out what fees and taxes were included and they wasted an hour of my time trying to pressure me into a sale. Be aware that there is a 24 month contract and the price doubles after the 2nd year. There is no way around that.They also directed me to a site that they apparently paid for that claims that they have all 5 star reviews. Shady. Steer clear. read more

When we complained to the Better Business Bureau about our problem with Direct TV (see previous review), they responded promptly with a call from their FCC/BBB office in California. The representative was very apologetic and immediately scheduled the installation of our free Genie upgrade as promised in our promotional package. He had no explanation for why our phone and chat contacts with other representatives were so futile. I suspect Direct TV knows that many people will not pursue a complaint and will even pay the extra $300 + $50 installation for the upgrade they should have received for free with their new plan. Having said that, we are now satisfied with the resolution of our problem by Direct TV. Our new Genie has been installed, and as before, our local technician was great. read more

Direct TV is not the way to go. I called because one of my mini receivers was not connecting and or reconnecting every few minutes. They trouble shot the receiver and also had me reset my main receiver and also my mini. When that was done they said that it should fix it and to call back if it continued. The mini receiver kept going out and had to restart my program that I was trying to watch at least 4 times last night. I called for service today and they wanted to trouble shoot everything again and then told me that if I had someone come out they would charge me 49.99 for them to look at their equipment. I lost it. I said you are kidding me right? It's your equipment and I pay 34.50 each month for Equipment Services. I finally got them to wave the service fee charge. I can't deal with this company and it seems like they are always ready to charge you to do something. When my service was installed I found a cover that was left open and they only reason I found it was I was doing some gardening in that area. So pissed right now. read more

I was cancelling U-Verse because of poor service and got talked into Direct TV with the promise that I could cancel if I was not satisfied. It started with the installation, I was told it would take 2 hours to install. It ended up taking 5 guys 10 hours to install because non of them knew what they were doing. They were all very nice but told me they had not been trained on the equipment that I was getting and did not know how it worked. After 10 hours they were all very ready to go home and they left wall plates off, a tangle of wires in my living room that you could launch an Apollo Rocket with and a system that does not work well at all. Next is the product, I have never seen so much unwanted and unsolicited advertising in my life. I would bet at least half the channels that you get are pitching something. I bet there are 300 channels trying to sell you movies, pot's and pan's, vacuum cleaners or something. They have obviously pimped themselves out to any and everyone that would give them money. Also, the channels are so disorganized and difficult to use it makes no sense at all. Now when I called them with all of my issues and disappointments they told me that no matter how much I complained they would not let me out of the deal like I had been promised to get me to sign up. Don't do it go to a different product, I will make no pitch for anyone else but it can't get any worse than Direct TV. I hate it, my wife hates it and even the kids hate it. They are corporate thugs that will tell you anything to sell it to you and will not honor their promises because they know you have no recourse but to pay. Good luck I hope you have better luck than me. Thanks read more

I was ready to switch over to Direct and did a bundle of internet and phone. I was furnished with complete pricing as well as a big thank you to the Direct family. Direct did not set up the internet as agreed and when I called back to make sure the man was coming Monday to install the internet and a different person would be doing the tvs. No problem. However, then I find out they never ordered by internet like they promised and I tried to do it myself and the internet company didn't know who the hell I was. Of course they didn't because the idiots that can't speak English at Direct never ordered my internet. I was then told there would be a $59.99 additional setup fee for the internet company to come out and set me up. Needless to say after spending countless hours on the phone with Direct TV I have had enough and wasted enough time with this people so I cancelled my order completely. I was totally lied to by a young lady with direct and made a bunch of empty promises but hey, welcome to the Direct family. Not for me at all. I don't do business with liars. read more

One of the worse companies out there. Their customer service is horrific. Today, I canceled the receiver we have upstairs because we do not use it anymore. Now the cable is hanging out the window and they refused to come out and remove the cable that they installed. It connects to our second story roof. They said they only install and will not remove cables. One of the representatives actually told me that they can't remove the cable due to the safety of their employee's but I could remove it if I wanted to...so screw my safety. Direct TV sucks... read more

From Florida. Do not do the 24 month guarantee. It is bogus. You get the 24 month guarantee for the TV and phone only. The internet is for 1 year only. I signed up via the internet and the representative told me it was for 2 years. I then called back to order my package and again they stated it was for 2 years, all included. Not so. False advertising. It is a scam. read more

*****HORRIBLE EXPERIENCE******I do not recommend going with Directv. We had their service in the past which was excellent then we requested to reactivate the services at our new location but for some reason customer service could not send the technician to the correct address. We spent over 20 hours on the phone being bounced from department to department, rep to rep, supervisor to supervisor and still NO RESOLUTION! The technician was sent to our old address twice and when the technician came to our correct address finally we were told they could not get on a metal roof when we informed the rep on our initial call that we had a metal roof and was told "that will not be an issue." I spoke to a rep in Jamaica by the name Abigail ID #302592 who informed me that she could not have a technician come out the same day but could come the next day and she had an early appointment. GREAT! Then we were told later oh we only have appointments for 12-4 PM. At this point my frustration was reaching its max. I was then transferred to a supervisor by the name Renee ID #300388 who was non help either and just ready to transfer me to the next person. I then spoke to another supervisor Montel ID #301833 who seemed a little more sincere about the situation but still could not make accommodations for their customer or even except full responsibility for their screw up. I was then transferred to another supervisor Shawntee ID #CP495C who acted like no one communicated with her what the issues were so of course I had to start from scratch all over again. By the way all supervisors were from the Jamaica location. I asked for a corporate or head quarters number because I wanted to be compensated in some way for our waster time and days off work. Every supervisor refused to provide that number and then lied to me stating that the DirecTV Corporate number was 800-288-9983 which was a Rebate and Rewards hotline. We were originally told we would be compensated with a $300 Visa gift card but then was told since our account had not been activated with service they could not compensate us with anything. Its really hard to believe that there is no way for them to manipulate the system to create a dummy account to issue a credit or activate the account place a credit on the account and mail out a rebate Visa card or check then once received cancel the account without charging cancellation fees. I then spoke with the Rebate and Rewards supervisor Michelle ID #V55558 who refused to provide any type of customer service and just repeatedly stated "there is nothing we can do for you." When I say a waste of time and breath I really mean that. STAY AWAY FROM THIS COMPANY. If this review reaches someone who CAN provide compensation please reach out otherwise I will blast every social media site as possible. If I could leave zero stars I would but since I have to leave a rating one start will do but it is not deserved. read more

Buyer beware. They lied from the start. Quoted 30 days satisfaction time to test out their products (internet & Direct TV). Found out that applied to internet only; only one day for DTV. DTV installed on a Friday, internet on Saturday; couldn't cancel contract in what we couldn't test. Cancellation fee = $20/month for each month left on the 24 month contract. Quoted deal was for two years; oh, that's just DTV; internet only good for 12 months. Pixilation issues still happen which is very distracting. When I complained I was told they promise 98% clear programming which means you can expect up to 72 seconds of glitches per hour, which includes skipping scenes. Verbally quoted 100Mbps yet installer said that wasn't available in our area yet. Multiple other deceptive practices. read more

Awful customer service. Signed up for service and was not told about new and much better equipment coming out 2 weeks later. Would not make changes without charging and arm and a leg. Can't wait to cancel. read more

I don't even have the service installed yet and I'm thinking about going back to just internet, Netflix, and reading. My partner and I have spend days on the phone, online and in person with this ridiculous hybrid company and are still unsure if we want to go with them--they LIE like hell and steal consistently from their customers by claiming to give them certain internet speeds but actually giving them much less. They do not compensate their authorized dealers if they come to your door and you decide to go directly with the company instead of with them, even though they tell you they definitely will. They send you to black holes of endless wait time on the phone if they don't want to transfer you to a supervisor. They are arrogant, inefficient, and above all, dishonest. Since I seem to be powerless to do anything but cancel and write pissed off rants about them, I can only tell you that Cox is also a sham of a company, which is why we're trying to switch. Seriously? I'm ready to go cold turkey off television after all this stress. Good luck! read more

DirecTV overbills me each and every month. I signed up with a promotion like everyone else and was promised $85 + taxes with no equipment fees. Each and every month they add the equipment fee of $10 + tax to my bill and every month I have to call and have it removed. After two or three months they started telling me they could no longer remove the fee and everyone has to pay it. So I asked them to escalate my complaint because I was promised they would not charge me a equipment fee and I see they are still offering this in new promotions. No one ever calls me to resolve this issue. Then one month while I was complaining, they offered me a chance to upgrade my internet from 6bps to 18bps for only $10 extra and they said it would remove the equipment fee. So, I agreed. Not so much because I needed the extra bps but because I was tired of calling them every month and I thought this would resolve the situation. They did increase the speed and remove the $10 equipment free but charged me $20 more! When I called they said they could not provide the price I was promised the previous call! So, I asked them to escalate it again and for them to put my internet back to 6bps and charge me the $20 cheaper rate. A month later and no one has called and my internet has not been put back and my rate has not been lowered. Directv and att lie to me all the time and I've lost all confidence that they will ever resolve my problems. I had the same problem when I had ATT and again before when I had Directv. They lie! This is all done intentionally to make more profit and I guess they figure most people won't bother to waste hours of their time to fight the charges. I hope to join a class action suit against Directv and ATT who are the same company these days. If I find a class action suit I will update this review with the link. For now I am going to stop my automatic withdraw and stop paying them. Maybe that will get their attention! read more

I've been a customer multiple times with directv, I believe I've had their service 3 different times. This last time was a god awful experience. They were charging me for premium channels that I did not order or ask for, for months. My fault for not paying attention to my very expensive bill however it's sheisty to sneak in things and hope people don't notice. I finally cancelled my service in December due to never watching it. There was an etf because I was only 6 months into my 2 year contract which was fine. They stated both on the phone as well as the final bill, that they would charge my card on file for the remaining balance of 134.57$. I assumed everything was fine and went on with life until clear in APRIL I get a bill from them as well as a collection company for this amount that should've been taken via the card on file and wasn't. I called in and made the payment using my account and routing number from my bank. This was April 29th. In mid May I received another bill showing the amount still owing. I once again called in to find out why it was still showed owing. They stated it was reversed but they did not know why. Tried to blame it on my bank but my bank said it was never even attempted and I would've been charged a returned check fee had there not been sufficient funds or something to that effect. I again made the payment on May 13th and was told that this would not effect my credit report. I was advised to call the collection company(credence resource management, an equally terrible company) to let them know I had made the payment. They (credence) Informed me the account had already been closed with them and I did not need to worry about it showing up on my credit report. Big shocker!! I monitor my credit every month and got a notification here at the end of June that I had a collection account added to my report. Now I'm dealing with both directv's worthless customer service reps that do not speak or understand English very well, and also credence which suffers from the same issues, trying to get this bill that I've been trying to pay for the last 2 1/2 months removed from my credit report. Every time I call directv I ask for a supervisor or management and they either hang up on me while acting like they're finding someone or place me on hold for 20 minutes before letting me know nobody is available! This is how they treat long term customers that paid their bill every month and never did anything accept make the mistake of using their company. Never again will I use their service, not even if they were the last cable company on earth! Att phone services included. read more

I received a flyer in the mail offering TV (over 145 channels) and high speed internet for $34.99 for the first year. This sounded like a really good deal, so I called to get more info and intended to sign up. First, the customer service rep told me they don't have any deals for $34.99. I told her I was looking at the flyer they sent me and I read it to her. She told me the cheapest deal they had was $49.99 and did not include internet. Then she told me they don't even offer internet in my area. What the heck? Why mail flyers that 1) give the customer a false price that isn't going to be honored and 2) mail it to an area where you don't even provide the service you are offering? I don't care if they do start offering service in my neighborhood, I won't deal with a company that is going to lie to me to try to get me to sign up for their service because I'm going to assume the aren't going to deal with me fairly in the future. Beware! read more

worst company ever ! i regret getting them so disappointed and unhappy ! do not get this service you will regret it! they are liars

What they do may not be illegal, but it is certainly shady & poor customer service. We ended up cancelling our service because our bill almost tripled & we kept having trouble with our boxes going out (which meant we were constantly loosing our on demand shows & having to reschedule recordings). We finally got tired of the poor service & called it cancel. We had not used the service in more than a week when we called (we have a newborn & just got busy & forgot). We knew we would have to pay for the extra week, but that was fine; however, when we called to cancel we were told they no longer pro-rate & that we would have to pay for the whole billing cycle that just started 2 days prior. We explained that we hadn't used the service in over a week (they could easily verify that) & that we would have called prior to the billing cycle if we knew that was required (all other companies pro-rate). They would not budge at all. We now have to pay $90 for a service we didn't use at all & chose to cancel because we couldn't afford it in the first place. read more

The worst experience in my entire life with this service, first they never told you that they put cables over outside of your house then you have only 24 hours to test the service if you don't happy they charge you 20 dlls for each month you don't complete the agreement read more

If I could give them 0 stars I would. This company is nothing but a bunch of Liars! We signed up for cable as well as internet, while doing the signup process I specifically asked if we would would stay at the monthly price we signed up with as well as having the installation at no cost, we made sure we were also under no contract as we were renting that home and wouldn't be there long, making sure there would be no surprises on my bills. I was told it would all stay the same and that because my credit score was so good we would not be charged a installation fee also no contract and could cancel at any time. Not long after having the service, our bill went up considerably. I called and asked why that was. I not only was charged more monthly but had an equipment installation fee tacked on. They denied ever telling me what was talked about during my initial phone call. We eventually moved and canceled the service. Now TEN months later I have gotten a call from a collection agency telling me I have a $220 early cancellation fee from directtv. As I call them to ask what this is all about, I'm told I'll have to dispute this with the collection agency! I should absolutely not have to contact them, as the ones who created this problem is directtv!!! Don't every use this service. I will NEVER use or Reccomend them to anyone! read more

UPDATE: 6/4/19! Don't go to auto billing! They add charges, run your credit card, and then it's impossible to get them to back out erroneous charges!!! We had been hit with blockages on local broadcast channels (8, 10, 15, 39 etc) with the message to call and ORDER this programming. Duh! We already had it. THEIR screw-up AGAIN. This happened at least 6 times. Call the direct phone # and finally learn the trick to tell the dumb robo operator "error 721" - interpreted there at EXT. 721. Whatever -- it worked! They would do something fast at their end and our tv shows would come back on. Finally I got a real person and complained so they said it was their problem and would send a technician out! The tech said it was something wrong with our receiver boxes and it was THEIR problem. He replaced both our receivers and said there was NO CHARGE since it was their equipment failures! Now I get my bill - with a $99 SERVICE CHARGE! read more

Direct TV is a joke. Anyone thinking about using them, don't do it! It's a huge mistake. My fiancé signed up for a two-year contract two years ago. Last year we moved across town, and he called to have our service switched to the new address. During the phone call, he was never told that when you move to a new address Direct TV adds another two years to your contract. Because he was never told that his contract had been renewed, he expected it to be ending at the original time. We don't really use the Direct TV anymore, and haven't for some time because we mainly use services like Netflix and Hulu, so Direct TV was kind of a waste of money for us, and we were just waiting for the contract to be up so we would no longer have to pay for it. A few months ago, knowing that the contract should be expiring soon, he called Direct TV to find out the exact date it would be up. He was told that when he called to change addresses a year ago, he had renewed his contract for another two years. He was absolutely shocked and had no idea what they were talking about because he never authorized the renewal or was even told about it. At this time, the customer service rep told him that the contract SHOULD NOT have been renewed without his permission, and that something had obviously gone wrong. We definitely did not want to pay for a service that we no longer use for another two years, so he asked what could be done about the issue. He was told that he could file a claim and that someone would email him with paperwork. In the meantime, they told him they could strip his package down to the most basic so that he would only have to pay about $60 a month until the issue was resolved. Obviously, he wasn't very happy about his because we were still paying for something that we were not using and did not want, but they said it was the best they could do. It has been several months and no one has sent him paperwork. He has called three other times during this time and been told something different every time. During one of those calls he was told that contracts are automatically renewed when an address is switched, which is exactly the opposite of what he was told the first time he called. Today he called again and the customer service rep told him that they can disconnect the receiver and he won't have to pay anything as long as they stay disconnected throughout the remainder of the contract. Hopefully this is actually true, because it would mean we can finally be done with this whole mess and stop paying for something that we do not use. However, I'm still skeptical because every single time he has called he has gotten a different story or been told something different. If it's true that the receiver can be disconnected, and that we can no longer be billed, why didn't the first consumer service rep tell him this when my fiancé told him that we no longer use the service and did not want to pay for it anymore? Why strip the package down to the minimum and say that's the best you can do? The whole experience has been infuriating and the way it was handled by the company is pitiful and unprofessional. I would recommend anyone thinking about using Direct TV to look elsewhere and save yourself a lot of time, money and frustration. read more

Ouch! Watch out for those early termination fees. Make sure you cancel Sunday ticket prior to season starts. Installation people are SHADY! Our first installer put the dish smack on the front of the house, and said it couldn't be located somewhere less conspicuous. Then he promised to come back and complete the installation and asked that I sign off so he can leave the boxes. Never to be heard from again. Had to threaten DirecTV to have them send someone else out to fix the job. He still wasn't able to get the on demand and whole house dvr functions working. Early cancellation fee of $220 12 months through the contract. read more

Do not sign up for their service, they offer a low price for a year but you must pay the higher and I mean much higher for the next year etc., I am a senior and was approached at the door. I guess I signed something without understanding. I had an unfortunate thing happen I had to move just about when my first year was up. I called and explained why I could no longer have directv. They buskwaked me into telling what i wanted to hear. This last month, 6 mos. after I moved they sent me an email telling me my account had been charged 183.00, I just about had a heart attack, at my age my income is not very much. I did not know how i am going to pay my bills. i hate the this company for not helping me out. They will never get a recommendation from me. The person who came to my door to sell me should be arrested for trying to fool and old person. Never will i do it again. Good riddance to this company. people beware stay with COX. DIRECTV DON'T DO IT. read more

I received a call from Direct TV offering service. I politely advised the young man who called that I was not interested at this time and he hung up the phone without a thank you. To me this was rude. If I should consider switching my cable service in the future I will most definitely will not go with this company. If the customer service representatives are rude to a person that is not interested at the time they call. Who knows how they treat their own customers. I am being forced to put a star rating. I am placing one star, but I really give them none. read more

i would not even give them a 1. ive spoken with 8 customer service reps and only one of them seemed to give a shit. ive spent an overall more than 2.5 hours on the phone with them trying to get my service installed. they have no communication to the technician that was coming to install my service. the customer service people would say one thing while that actually was not the case. i never even got the service and ended up canceling it bc it was so difficult to get someone to come install it. so im done with them!!!! not worth the head ache!!! read more

beware do not use direct tv! do not sign up to direct tv has outages all of non- stop direct tv signal message on tv while watching hbo or showtime movies if it rains or good weather direct tv satellite goes out11 and the worst customer service is not in america!! i was on hold for 1 hour 15 minutes trying to cancel direct tv one week we cannot watch on nbc tv channel tegna direct tv are fighting. so direct tv told i get $20 credit i talked to marsha in florida. and alex in houston. will give me a $50visa card i finally talked to at&t corporate number. i called to follow up making sure direct tv equipment direct tv has it i have a receipt when i dropped off the direct tv equipment boxat the post office, next thing i called the at&t corporate number based in dallas texas the phone number goes to the philippines customer service has no info on the $20 credit and $50 visa i talked to alex in houston texas!! the best tv and internet is comcast!! based in america!! direct tv lied to me for credits from weeks no nbc channel! i cancelled direct tv now i have netflix for $13, direct tv prices went up = $75!! monthly direct tv puts you on a contract. netflix has no contract and awesome customer service wait tim 30 seconds, direct tv takes one hours on hold to talk to a clueless direct tv customer service not in usa!!! people call at &t corporate 210-821-4105 based in dallas texas. to complain about direct tv worst customer service ! and direct tv outage non-stop then no nbc channel for weeks is unacceptable!!! read more

The Customer service was so bad I thought I was being phone tapped by Elvis Duran's radio show....Just a comical mess and I cancelled before I even subscribed... I just could not take it.... read more

I signed up for DirecTV and when my first bill came in it was a lot higher than what it should have been. I called them and they said that I was originally told the wrong price and that they would not honor the original agreed upon price. I contacted the BBB and DirecTV said "Our service agreement does not guarantee pricing". If I signed up for service and then decided that I do not want to pay the contracted price, I would be liable for the termination fee. DirecTV should be held to the same standards as their customers. This is poor customer service and reflects bad management. read more

I ordered direct t.v. through a Best Buy and got screwed! I payed $55 to a man wearing a direct t.v. shirt in a Best Buy store. They scheduled an installation. The installer could not install because of technical reasons. Direct T.V. refunded only $19.95 and after 7 or 8 phone calls and over a month later I finally find out Direct T.V. is screwing me out of the rest of my refund. They say I have to get it from Best Buy. The Best Buy manager says it is not their problem. I will no longer shop at Best Buy or recommend either company. What a nightmare! read more

In January of this year, my wife and I decided to switch from cable to Direct TV after speaking to a Direct TV salesman. He stated that we would save money over cable, get better service, get access to hundreds of stations, and would get free access to 10,000 movies. Plus, my wife wanted to watch the Opera Winfrey Network (OWN). Sadly, that was not the case. At the time of the install in January, we were informed we had to cut down a tree. That cost $500 and delayed the install by a month. Then we were informed we had to pay for the "free" install since they were not allowed to install the antenna on the roof and that they had to install the antenna on a post at an additional cost. That cost less than $100 so we agreed to this additional cost. Then after the installation, the technician called a number and had us speak to a Direct TV rep who informed us that we had to pay an additional $200 (?) fee for technical service support. A few days later it rained: the Direct TV service stopped working. We called the salesman who told us that that was not supposed to happen and to call for a service tech to check out the system. The service man stated we had a strong signal and that we needed to get a special cover for the antenna to block the rain. However, even with a rain cover, the Direct TV stops working every time it rains. Then there are the billing disputes. Direct TV messed up the bill and seriously overcharged our account. I called and was informed that they would not refund the money but would just credit me for the future months for the overpayment. After strenuous objections, they agreed to credit my credit card for the overcharges, but took over two weeks to properly credit my account. After 5 months of service they increased my bill again. Sigh. More time wasted on the telephone trying to resolve the problem. Will it ever end? Direct TV also unilaterally changes its programming. Two months after installation, Direct TV changed our programming package and removed the OWN. My wife was upset. I called Direct TV and was told that I would have to spend even more money to receive the OWN. I stated that we relied on the programming package we were sold but was told that the Direct TV fine print allowed them to change their programming unilaterally. What a scam. Then we had to endure advertising of threats of other stations stating that they were going to remove their station from Direct TV due to contract disputes. How lame can you get. We further discovered that the salesman mislead us regarding the free movies: when we signed up we were told we would get access to 10,000 "free" movies. We later learned that we got access to a free directory of movies we could download for a fee. The only exceptions were the movies playing on TV that month. As for the quantity of channels available, we discovered that the majority of the channels are infomercials. Ugh. It took me three hours, but I figured out how to block all of the infomercial channels. My wife and I were ready to move back to cable within a week of having Direct TV installed and would have had it not been for the fact that our local cable company was bought by Time Warner. Time Warner is incredibly expensive. However, we are now looking closely at returning to over the air service, subscribing to Hulu and Netflix for movies, and watching special programming over the computer once we install Adtrap (a device which blocks advertisements). read more

The Direct TV service is fairly good, once you get past the worst trained customer care personnel. The Customer care people rarely have information to answer questions It could take up to an hour of being transferred (and redialing after she accidentally hangs up during the transfer). If you want to do business with Direct TV plan on being very, very patient, as if you are speaking to an 8th grader with no previous knowledge with the product. read more

I signed up at a Verizon office representing Direct TV. I bought the bundle. Television, internet, and house phone. Of course I was told how cheap and good the service was. They installed. I live in central Michigan and could not get the Detroit Tigers at all. My bad. Should have asked specifically about a Tiger station. Went to office to complain. I was told that I should of had a station, because she did. She called Direct TV and said it was all taken care of. It was all taken care of all right. They charged me another $30 per month to watch the tigers. I was constantly loosing reception if it looked like rain. My internet was suppose to be $35 per month. It was going up every month. After 3 months it was at $101.00 per month and I was down to just reading my email. The house phone had a pass word to get your messages. About twice per week the voice would tell me I was using the wrong password. A couple of hours later it would work. It would often tell me the number I was calling was a non working number. Later it would work. After 3 months I cancelled the whole damn mess. They charged me $875.00 cancellation fee. I switched Charter cable. I figured that after a 2 year contract the Direct TV had me in I would still be $400 ahead by dumping Direct TV and switching to Charter. That's if Direct TV hadn't increased any more of my rates. Fat chance! I was lied to from the beginning at the office I went to. I wrote a letter to the FTC. No response. Just another Government Agency owned by big business. Direct TV, Bank of America, ATT, all always in top 5 worst customer service providers. If people have any other choice, I don't know why they would deal with these companies. read more

The representatives are very nice in their demeanor, HOWEVER, each one has a very different line to feed you concerning the same situation or account. I do not know whether they are trained to lie and misrepresent or are just ignorant of their product. Due to this, it has cost me additional money, them a customer, and they will continue to receive bad publicity from me as far as the social media is concerned. Mixed in with the lies are constant sale pitches trying to get you to fall deeper into their madness. read more

I am not one who writes reviews but I absolutely have to after the evening I spent on the phone with DirectTV! Problem 1: I have had their service since September 2015 and since then, NOTHING has been constant. I started out telling them I needed the bill to be "due" on the 5th of the month. I was then told I would have to call, every single month to have this change take place. I was never told you had to call before a certain time, but one month I forgot and I was told that they couldn't change the date because I didn't call within 48 hours before The bill was due. Last month the rep told me that I needed to "cancel the auto draft, pay my bill when I needed to (by the 5th), then call back to put the auto draft back on. After all this was done, in a timely manner, I would NOT be charged for the $10 credit from the auto draft." Well, I tried to call for 3 days when/after I paid my bill and guess what, as you know, you can NOT get anyone to answer the phone!!!! After the 3rd day, I finally got them to add back on the auto draft and was told that the bill would remain the same, what it was supposed to originally be. And as you guessed it, the bill was for $10 MORE!!!!! Problem 2: I started out in September 2015 with the $19.99 package. Like anyone, I ask BEFORE I sign anything, "What will the bill be? Will it go up?" And like always, they fluff saying, "No ma'am" Well, month 1, I paid the correct total. Month 2,3&4, the bill had went up. Me being one who doesn't usually check statements, paid $36.33 without thinking. After month 4 I decided to find out why the bill wasn't what it was supposed to be and guess what, they had ADDED a "service protection plan" for an additional $8/month that I DID NOT AGREE TO!!!!!! After I called about that one, the man apologized and said that because a technician had to come out and fix the dish because we lost signal for NO REASON, they added the protection plan, which is re-occurring monthly fee, instead of just letting me know there would be a $50 charge for him coming out!!!! I would have gladly paid the $50 fee instead of being charged for something I DID NOT AGREE TOO!!! Problem 3: Dis-satisfied with the programming. Well as you all know, DirectTV has a LOT of channels...But what you may not know is that the majority of the channels are DUPLICATES!! Did you know you can watch IoN on channel 38 AND 305?? There are several duplicate channels, which takes up a lot of guide! 3/4 of our guide (and I've "hid all the channels we don't get), is nothing but channels WE CAN'T GET!!!! SURPRISE!!! I don't think so. Problem 4: Customer Service is a HUGE joke!!!!! Aside from the fact they put you on hold for a ridiculous amount of time, after you hold for 20 minutes to even speak to someone, being put on hold mid sentence really is NOT a good idea for "customer service"! I made a call today which lasted a total of 86 mins and 37 secs, all of which we actually talked to someone for maybe a total of 30 mins if that! I went thru the chain of command, 3 people, the last told me she was "as high as it goes", to tell them (started in a calm manner), I was highly disgusted with their service and wanted to cancel everything. I did not want them to "fix anything" because they've not been able to fix anything since day 1. I was told that I would be charged $350 for "early termination" because it's only been 5 months of our 2-year agreement. I was told that in the "FINE PRINT" i would have seen that. After the 86 min conversation, the total cancellation fee went from $350 to $480!!!!! We were LIVID!!!! Solution: I don't care how ridiculous the "customer may be" or "irate" for that matter, in the business world, the customer IS always right! I was talked to like I was a 5 year old and the 'highest authority' was trying to explain to my husband how 8+12 is 20, in a degrading fashion, (he is a college grad and a ECO. TEACHER who knows simple math), so needless to say he was NOT happy!!! I was cut off mid sentence when she asked me to explain my "Problem", and she told me I needed to learn how to have an "adult conversation" and I was put on HOLD 3 times within ten minutes when I was trying to explain my situation. I don't know who to contact from here but rest assured, I will find out. DirectTV has NOT heard the last from this customer. I will explain to them how their "advertising" and most of all, their Mission Statement is FALSE advertising because not only do you NOT get what you pay for, nor do you pay what you first agreed to, nor can you trust that there will be NO 'hidden charges'. They have done NOTHING to ensure our satisfaction from day 1 and I do NOT want to continue their service but I refuse to pay the "cancellation charge" that is RIDICULOUS!!!! Read their "Who are We" insert from their website and make your own opinions before you agree to anything!!! (I tried to post it here but apparently have ran out of space!!!!) Sincerely, Very Disgruntled Customer read more

Just talked to customer service and was told there was nothing they can do. As long as it is working there is nothing they can do. Poor installation...Tech left hole in roof...cut wires and left existing...rerouted wire over rain gutter and all exposed...Directv keeps raising their prices and keeps hiring less and less ethical people...Directv has been getting worse and worse...too big to fail is an understatement...if it were not the the NFL package Directv would be dropped..We hope the NFL opens up all fairness to other private satellite providers...I would not recommend Directv to no one... read more

My brother passed away. I called to cancel service. They were about as cold as a dead fish to me. No empathy at all. Not one I am sorry-nothing!. Just ok its been disconnected!!!!!-anything else you need? He had been customer for long time even though the service was a mess most of the time!!! Well, sure won't recommend you all for future service to anyone!!!!! read more

I switched to Direct in April when AT&T started offering unlimited data to switch. BIG MISTAKE!!! DO NOT DO IT!!! I have been given nothing but the run around with these people. I expected to get the same service as I had with Dish Network; to be able to pause/rewind all TV's, record multiple shows, watch tv from my phone app, etc. The wrong equipment was installed and I was unable to do anything about it. Because I didn't report it within the 30 days allotted (major flooding in our area and emergency surgery prevented it) it was too late to fix anything without paying $800 for the new equipment. I was transferred from one rep to another. Next comes our move. I called to move to our new house. Was told that I would not be charged for the installation. I again asked about upgrading the equipment since it was not what I wanted to begin with. Again I was told no. The day before install I called to inquire about decreasing my package to just one TV with basic service as I plan to have Dish come back out and return to a provider that actually helps their customers out and rewards loyalty (had been with them 13 yrs when I switched.) They put me through to a retention specialist who made all kinds of offers and deals. I thought great, finally someone who can do something. WRONG AGAIN!!! We got disconnect. I expected him to call back. Operators always ask for a phone number "In case we get disconnected." I did not get a call back so I called them. I received the most horrible service. Spent an additional 75 minutes on the phone with rude representatives who could not or would not help me at all. I decided to just drop down to one tv with basic service (only so I could get my unlimited data with AT&T.) The installation tech showed up today to install and apologized to my mother (she was there for the install because I had to work) and said he could "fix" it all. He made a call to his supervisor. They made all theses changes to my account. Made promises to my mother about what could be offered. Then they called me. I told him no, I appreciated the offer but I have already scheduled Dish to come back out. He then tells me that he can't do the one TV install I ordered until I call and cancel what he had his supervisor do. So now I'm still sitting on hold trying to cancel what someone else ordered on my account without speaking to me. The great offers he was giving us was going to cost me $800 in equipment fees. He then tells my mother that he can't wait for me to straighten it out and will have to reschedule the install. The install he should have done when he got there instead of jacking with my account and screwing it up even worse! Oh and by the way, they are charging me $163 to install ONE tv. I'm so over this company and their SHADY business practices. Do yourselves a favor and go with ANY other provider... read more

Awful customer service. If you value your time/money, go elsewhere. Beware of their sales calls offering 3 FREE months of HBO/Cinemax. I finally said yes and they instantly charged me for the service. When I called, they said I would get a bill credit next month but then also shut off the HBO and Cinemax. When I called again to ask why they shut off my supposedly free service, they acted like they didn't know what I was talking about until I asked to speak to a manager. Then they said someone will call you within 48 hours to confirm your HBO has been turned back on. No call was received and no HBO was turned back on. The cherry on top was they then charged me $10 for an early disconnect of premium channels. Holy $hit! read more

Don't get stuck in a contract. They make it sound good but I then had to move so they billed me for the difference between the 'good deal' and the normal contract. It cost me approximately $250 to get out of the two year contract after having completing a whole year. I don't even remember it being offered as a two year contract. So be careful. Also during bad weather I could get cable at all. But I was still charged. I would avoid Direct TV like the plague. read more

This company is quickly going downhill. the CSR continually lie about how far away the technicians are. I was told between 1-4 PM and as I write this it is now 6 PM. I have been hung up on 4 times. Call one, I ask at 330 pm is the tech on his way. They said he was running 15 minutes late. Second and third call, they hang up on me while I am waiting to find out where the tech is, it's now 430PM and he is on his way to my house. 5PM is call 4 to find out where he is, and I want a supervisor. They hang up on me again. Call 6 at 505pm, he is still on the roof of the last house. So, they lied when they said he was in route. The next 3 calls are to the 800 number to Direct TV, they give me the run around and I hang up on them. The next call to them is at 605PM, they tell me the following: the Tech's wife says he is done working for the night... WTF They say they will try and get someone to my house???? try??? Ladies and Gentlemen, if you don't want the NFL Ticket, I would use another company. read more

So happy to have made the switch from Cox to DirectTV. Not only is the customer service so much better but the quality and applications of DTV more applicable to our viewing. Synchronized Home Solutions did a top-notch job installing -- even sent someone out right away with no hassle when a tile on our roof broke during installation. We had 1 10 second outage during a bad storm but that's nothing compared to all of the outages we had with Cox. Very happy to make the switch!!! read more