My final words TO DTV: TO me and many customers, DTV is a fraudulent company and I will most assuredly actively turn thousands of customers away from you by telling the world what you did to me. It is my fault for not checking with BBB or consumer affairs about the warnings they are posting that completely to a T describe your deceptive scammer policies. (See BBB) Besides that Your technology is years behind Netflix. Your user ability sucks. The glitches alone are not worth the headaches. The corruptness away from Christian values will send a multitude to HELL as you will be held responsible. Let me explain. Your default settings Show PORN Channels and Pornography stations where even the names and pictures could tempt and cause kids to adults to end up in Hell with you for causing these little ones to stumble. Your family packages are laced with vile programing and commercials that are anything but family. Then you leave out of family packages cheap rerun stations which are the only stations that have awesome shows like Touched by an angel!! And you want an extra 30 some dollars to get one channel.. No matter how hard me or your tec worked nobody could keep from showing non-package shows as part of my plan shows so over half of my set to record shows were non viewable when we finally sat down to watch with error messages that took months to get a clear answer on from your phone people. Also the fact that my bill was triple what promised and I still did not get the few cheap channels I needed. The fact that we have to also watch commercials galore after already paying a small fortune for your sloppy service is theft . Commercials should be paying you enough for the service to more than pay you.. I mean tons of commercials (20 to 45%).. So your salesman's promised me a trial period. From the first month you would not send me your return boxes. You convinced me you would wave my fees if I gave your technicians a chance to fix my service extending the nightmare for months which you later charged me for.. Your technician's finally came and called it an unfixable Glitch. (Said he had the same problem at his home) Then 3 months after I thought my life was free from you. You suddenly stole 570 dollars from my account because I was stupid enough to give you guys my charge card numbers before installation. (why didn't I check the BBB?) Nobody once ever called me back after spending 30 hours on the phone with you guys and never getting anywhere but a bad ride of lies. In the end you never called me back. But kept hanging up on me while waiting for managers. forced to go through the chain of managers all over again several times. A lesser manager finally warned me that in 10 years of working there no body had ever been released of the unauthorized debit like the 571 dollars that was taken from account without permission. (Against policy to reverse pending charges on my card) So next I promised in a few weeks they will call me LOL and my bank says it will take up 90 days to dispute the theft. So now my daughters Birthday party was ruined on top of it by the unauthorized 571 dollars they stole from us. All together they are trying to get like over a thousand dollars from us for a few months of HELL. they claim they have no record of the promise that if I let a Technician come out that they would wave my contract fees.. But months later yesterday they said I would have had to give their technician 5 trys to have gotten the set up fees forgiven.. (After the fact) So you see the long web of lies they use to keep you racking up months of charges? Thankfully I got out after a few months of HELL. Unfortunately I will be forced to pay for years of service anyway without any tv by DTV scum of the earth. Hopefully I can afford a lawyer I sued them for the Hell they put me through and I am 55 and have never Sued anybody before in my life.. I give up on you guys.. DONE DONE DONE. you are running out of time to call me and do the right thing. You have proven yourself. http://www.bbb.org/losangelessiliconvalley/business-reviews/satellite-equipment-and-supplies/directv-in-el-segundo-ca-81000357 read more

This review on DirecTV is as a result of in my opinion of the continuous degradation of service. I have had DirecTV service off and on for over 20 years. There was a time when DirecTV was the biggest and best game in town and offered the best customer service second to none across the board. Starting about 5 years ago I noticed subtle shifts in DirecTV product, service and customer service. Example, the way DirecTV put their channel packages together that required a customer subscribe to packages that are outrageous in price just to get a single channel such as the SCI. channel. There was a time I paid more than $200.00 a month with no HBO, Showtime, Cinemax or any other premium cable channel. And here is one of the techniques they use, when you call them about it they offer you a free three month premium channel such as HBO or Showtime and cinema. In fact they pile on several freebies to get you to stay with them, when the freebies roll off the customer get a enormous DirecTV bill. One day I noticed D'network dish popping up on all of my neighbors homes on both sides of the street. And when I took a moment to think about why, it simply made sense based on my own experience with DirecTV. And so I paid DirecTV the required amount to complete my contract with them and subscribed to their number one competitor. My viewing cost for twice as much viewing privileges including HBO, Showtime went down by more than half. Some years later I moved in with a family member and to my horror I discovered he had DirecTV service. From the moment I moved in with my family member it was apparent there was a problem with DirecTV. One Problem in particular was when a third party DirecTV installer came to our home to install an additional DVR. The moment the installer arrived in our home it was apparent that he was ready to end his day and didn't want to do the installation. The reason we knew this is because without assessing what was necessary to install the additional DVR he stated that the installation could not happen, because the structure was built without including the ability to expand. And I knew to be not true, as I have installed DirecTV equipment many times in the past. After some conversation the installer called his supervisor to support his decision not to go forward with the install. To his surprise his supervisor disagreed with him and instructed him to go forward with the installation. The installer stated he was not going to do the install no matter what his supervisor said, and went on to say "this guy is not my supervisor", "he is filling in for my real supervisor". At this point the installer walked around the outside of our home and returned back inside proclaiming that on second consideration the install can go forward and that it will be easier than he originally thought. In fact the installation took about 30 minutes, less time than it took for the installer to debate why he could not do the install which was about 45 minutes. When he was done installing I discovered the installer had drilled a hole in the base board of our home that he decided he could not use that hole and he filled it with clear corking and left it. He then drilled a one inch hole and ran a quarter inch cable through it and filled it with clear corking and left that unfinished. Pictures available upon request. I filed a claim with DirecTV to repair / finish the installation properly and I just received a letter from DirecTV claims stating their installer did everything proper and therefore our claim is denied to repair the unneeded hole drilled into the baseboard of our home and filled with clear corking. To all concerned, beware of DirecTV and their antics, in my opinion, the only thing that is keeping DirecTV as a major competitor is the NFL ticket. Again, in my opinion if and when they lose their exclusive rights to the NFL ticket their subscribers will jump ship like flying fish. Florida and Connecticut read more

I just canceled my membership with Directv after being a customer for 5 years. For years I bragged on Directv to many people explaining how they cared about customers and would frequently try to work with you to lower your bill. I realized this was all a smokescreen beginning last August. As usual I called Directv to discuss my bill as it had that month went from 102 dollars to over 230 dollars. In the past getting it reduced was easy and required little effort, so I gave them a call. They informed me they had no deals available for my current package. Instead of canceling immediately I inquired into the deals on the lower package where they stated they had 60 dollars off a month plus 13 off on Sunday Ticket. I decided to go ahead and go with this package. They instructed me I would have to pay the 235 dollars because the next billing cycle began and that the additional charges would be credited on the next bill. I reluctantly paid the 235 only to realize next month that my bill was 155 dollars! I called them up again where they explained the credits had not taken effect. I was on the phone for an hour with them getting nothing accomplished and eventually giving in. They explained that the credits would take effect next month and it would be much lower telling me multiple times it would be under 123 dollars for each month remaining if I made the payment. I made the payment and checked again next month to find it to be over 180 dollars still! I called them up once again and stated I was not paying 180 as I was told multiple times over the phone last month it would be a little under 123, so I will make a payment of 123. They stated that was fine, just no it won't be quite as low next month, and I stated as long as it balances out to 123 like I was told it should be fine. I continued to make payments for several months of 123 dollars, but they kept saying I owed more than I was actually told or agreed to. Eventually they threatened to cut off my service so I called them up and asked about it. They stated they had no documentation of previous calls or of being told 122 dollars and some change is what I would owe. I told them to pull the phone records since they supposedly record them for "quality assurance." They stated they needed my permission of which I consented. Finally they said they would, but a month goes by they never call back and they shut off our services. Fuming I call and cancel our services upon which they threaten to call collections if I do not pay their inaccurate amounts. After speaking with the credit bureau Experian I realized they do not care for consumers and trust businesses at their word. Meaning any business can lie about what you owe and impact your credit and unless you have documentation to back up your innocence they will tarnish your credit. Considering the evidence I had Directv refused to acknowledge (the phone records) I realized I was fighting a battle I could not win despite being in the right. With the system as corrupt as it is I finally paid their extortionary amount so as to prevent my credit from being ruined. I will never do business with Directv again. read more

This started last Thursday, I ordered UFC 231 ppv by phone, got the confirmation message for channel 123 at 8pm, ok. My son asked for this as a part of his Christmas, I readily agreed, was also looking forward to these fights, excellent line up on this card. Come Saturday night, no display just an order screen, called customer service 83 minutes and 4 people later was finally told they could not start this showing and could give us the REPLAY at 1AM! Live event ordered 5 hours long, replay 4 hours only, hmmmm. 1AM no show, called and all I could get the message the offices are closed call back during normal business hours, Called Sunday morning, another 5 people and 86 minutes, this time a supervisor supposedly named Jay says he will give us the 2:30 pm showing at no charge, yeah right. 2:30 pm no fights, ask for a manager/supervisor, takes 3 more angry phone calls to finally get connected with a "supervisor" Erica is up this time, says she is not even at work ok, after another 45 mihnutes she says they have no idea what the issue is cant help us get the showing at all and asks for email address to contact us when "they figure something out" . Call again and get a different supervisor, says its Technical issue, so dumps us on tech support, again Samantha promises fights at 7pm and swears either her or her supervisor will call between 7 and 7:10 to double check if the fights actually show up, good thing I did't hold my breath for that phone call. Boldly lying dishonest, disrespectful bunch of customer service employees, told to tell the customer anything just to get you off the phone especially if it is close to closing time. I pay for the full package, seems to me they would give me some type of service, ha ha ha, as long as you pay your bill, they do not care. A total of 9 phone calls in a 24 hour period totaling 5.5 hours. Have also been complaining to them about the channel apps also. Was promised credit on my bill last month for this issue, return calls from development to see what is going on, it's been 3 weeks since the promise of a return phone call on that issue. When you get premier package you are supposed to have access to the channel apps, since the start of the ATT/Directv changeover cannot access these, cant log in because the app cannot verify my directv subscription, but DTV says it is the apps problem. Really? have access to none of the all at the same time but it is their problem? I am searching who I can file a complaint with, for charging for services they are no providing but still advertising, I hope someone at the better business bureau or the FCC will listen, I am so done, but since I'm in a rural area I don't have much choice of providers and they are fully aware and take advantage of this fact very readily. read more

Sales Man approached me at Costco, gave me a really good deal so I thought on Direct TV, I originally had Uverse, which my contract was expiring, So He set me up with a 2 year contract for 78 dollars, which i thought what a great deal, I had told him I need a bundle package because I also have my internet and land line phone, he said I would pay 78.00 a month, I thought Great! sign me on, yet I did tell him I only watch FOX News and OAN, and I dont watch the other News channels, so i wanted him to help me pick a selection that would make sure that would be on there, he picked a package and said that would be on there , So I would be paying for a bundle package of 78 dollars a month, what a deal ,NOT, The Direct Service man was very nice, and he turned on the TV after installing the dish on my roof and Fox News and OAN was not on there, I said it was suppose to be on there, he gave me a number to call to add it, which cost around 10 dollars more, which was no big deal considering I had a deal , but was a little disappointed that the sales person at Costco stated he had that in there for me, Also I was told Direct TV would charge me 100.00 dollars for the box, but that would be waived when I turned in the Uverse boxes, NOT TRUE, I had to pay the 100.00, then I received a bill for 187.00 from Direct, and then I received another bill from UVERSE for 186.00, for the same month i had canceled Uverse, so I was paying for 2 BILLS, almost 400,00! I called Uverse and said I had canceled them 1st week of July and had Direct TV installed, Uverse stated they do not PRO RATE, so they expected me to pay for both these bills full price! I called the Uverse rep and told her I can not afford to pay for 2 cable bills and this was not right, she said sorry UVERSE does not prorate and would have to also charge me for the whole month I never had it! I was on the phone for hours and finally got her to take off 58.00 for the TV part of the bill , but she said i owed for the internet and phone, I told her I had that also switched over to direct, she claimed, no I would have to pay them, and I lost the bundle discount for internet and phone due to me canceling the UVERSE! So I had to pay even more for my internet and phone! This is so corrupt! I had to pay over 300.00 for the both of them! THERE IS NO DEAL, THAT DEAL WAS FOR TV ONLY even though I told him I wanted the bundle package and he assured me it was all of it in the deal, when all is said and done, I am saving around 20.00 from UVERSE to Direct, my bill will be 165.00 plus the damn taxes! I have gone through hell, so that 300.00 gift card wwas worthless and went to pay the double bill from UVERSE AND DIRECT! I feel this is corrupt, how can this business even stay open? read more

I had Direct TV for years on my boat and was happy with it. I am not the kind of person that goes out of there way to write a bad review but it is warranted in this situation. I bought a new RV and was trying to setup D TV in the RV. Shouldn't be difficult.. Called the number they provided in the setup instructions and then got transferred, transferred, again, and again. Each time I had to explain my situation. Each time the rep thinking I wanted to reactivate my service from my previous account. After 2.5 hours on the phone, the rep said they couldn't help me and I would have to call back the next day during normal business hours. I called the next day and went through the same things. Over 6 transfers and several hours on the phone. I finally got someone that said they would have to send me another Direct TV box. They were going to SEND a new box... I made sure of this. The following Tuesday I get a call from an installer that he was at my address and was there to install my DTV. Keep in mind, I NEVER made an appointment, Furthermore, the tech arrived at my Marine where my old setup was. I told them that DTV had said they were sending a box. They asked if I wanted to cancel the appointment. I said, only if you can verify that the box is in the mail. Because I wasn't around because I never scheduled an appointment, they cancelled the service call and , guess what, I never got a box in the mail. To add insult to injury, the service tech called after DTV cancelled my installation and said 'All I had to do was call DTV to reschedule an appointment.' I told the tech the incredible frustration and trouble I had getting anyway and asked him to have his supervisor to call me. Never received a call, no follow up, nothing. So after 3 differrent days, 14 transfers, and over 6 hours on the phone, I still don't have Direct TV in the RV. I am in the customer service business and this, by far, was the worst customer experience I have ever had. I will NEVER do business with Direct TV again. Keep in mind I waited several weeks to write this review hoping my anger level and /or D TV might fix this issue before writing this review. Buyer beware if you need service with your account. Direct TV is not your friend. read more

Directv, what can I say, they are horrible. We ordered a year ago by phone. Were told 12 months at this price. Fine, no mention of 24 month committment, which we would not have signed up for at all, since we arent going to be in the house that long. So after a year, yesterday, we switched to Spectrum, since its month to month, no contract at all. We had continuous problems with their Genie equipment, I wish they would have granted a single wish, make the damn thing work right. Finally after about 8 months, we'd had enough, i was not happy, talked to customer rip off representative, who wanted to charge me to come fix their crappy equipment, because, they were sure, it was our fault it didnt work. Finally after bantering back and forth for an hour or more, they conceded and sent the tech no charge. Tech was very nice, he knew it was their equipment, he added some piece, changed a bunch of cableing around and low and behold, it finally worked. Still occaisionally needed a reconnect fix, but not everyday like it was. I believe they were "being extremely generous" and gave us no refunds for lost use of their system! Now, our year was up, we thought, ok, month to month, we called to see if any specials, "nope" none for us. We decided that since we'd be moving, we would go to Spectrum, its less expensive, and month to month, we could most likely move it with us, without a visit from "Direct rip off Tv". I can install it myself and have Spectrum send the activiation code. Never once, in all our contacts with this company, did anyone, including the tech who initially installed the system advised us, we were committed for 24 months. Like I said, we knew we'd be moving, so 24 months was out of the question. Never ever, ever, ever again, will I use Direct rip off Tv. I will buy a Walmart $10 digial antennae first! Get better reception and customer service, and channels all free! Do youself a favor, RUN, do not WALK away from Directv! I think a class action should be started for all those, including us I am sure, who have been suckered into their web of deceit. read more

How is this for customer service for someone that pays $165 a month, every month through autopay for years. Why do I put myself through this!?!?!?!?! The floor supervisor dropped the chat and I received no call/chat/text/email from them to try and get back a hold of me to fix the issue. AT&T: Hello! How may I help you today? Heather: may I speak to a manager through chat?Stella: Hi! My name is Stella. Thank you for contacting AT&T, Heather! Heather: may I speak to a manager through chat?Stella: I can help you with that! Stella: Let me check with the availability. Heather: thank youStella: You're welcome. Stella: Let me involve our manager on the chat. Stella has left the chat You are being transferred, please hold...Agent Ronin enters chatRonin:  Hi! My name is Ronin. I am a floor supervisor on duty, with AT&T. Ronin: Please allow me to review the previous chat and I will assist you further. Heather: Hello, this is my 3rd time chatting about the same issue.Heather: a billing issue I first saw on my January statement.Ronin: I will be glad to help you. Heather: Not sure how easy it is for you to pull up previous chats but this is the reference number for the February chat where I was assured everything would be taken care of. Reference Number: 724622377256597794­Heather: This is the reference number for the January 25th chat. Reference Number: 744888405735897646­Heather: I never wanted the Vivid channel. as soon as the January bill came out and I saw the $30 charge, I chatted to cancel it, and no longer be charged for it. It wasnt cancelled and I continued to be charged for it.Ronin: Please let me check that. Ronin: thank you for waiting I see that you were promised the 2 months credits for vivid channels and a credit for the PPV that was ordered by mistake. Ronin: Is that correct? Heather: yes,Ronin: Thank you for confirming. Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options. read more

ZERO STARS Directv is all-time the worst customer service provider I have ever dealt with. Countless hours have been wasted trying to simply cancel my account, 3 calls in total, each supervisor providing different information. How does that even happen? First call with Bianca (BM5485) of Lubbock, TX to cancel my account 12/5/19 went as follows: [Rep stated account closed, credit of $48.74 to be sent via Visa gift card within 30 days / shipping boxes to be sent for equipment to be returned]... Second call with Nathan (El Segundo) 12/26/19 to find out where my shipping boxes were: [Rep stated I was charged for month of Dec in full and now I have a balance of $71 and change and that no boxes were shipped as I was supposed to deliver the equipment to a UPS store, none of which was previously stated. I was also told that my credit of $48.74 would be "reinvestigated" with the back office and I would receive a call within 72 hours explaining what went wrong / why I was charged after cancellation / and when I would get my credit back...no call or box was received by Jan 2 (3 business days after my second call]... Third call with Alex (RX101P) of Asia (she said she could not be specific) Jan 2: [Rep states no credit will be given, no boxes were sent, no "reinvestigation" of my credit was initiated and I have a balance of $291 some dollars for unreturned equipment!!! I lost it. Not only could I not understand her because of broken English, she seemed to take pleasure in my distress which made matters even worse. Now I have to take time out my day to drive this equipment to UPS and hopefully they will do as DTV said and send it back for me] I feel taken advantage of by this company...especially since I was a loyal customer for over 10 years...they treat you like a number...this is the worst customer service I have ever had. DTV should be ashamed and embarrassed but sadly no one will likely read this from their company. I will keep posting until someones calls me... read more

I just called Directv to cancel my services with them do to their Tech canceling my appt. not once but twice without notifing me, I took off work to transfer services and get it installed at my new place and I can't keep taking off work like that and then this Lady in the Loyalty Dept name Connie I spoke with told me that she thinks I am trying to cancel my service because my promotion was about to end and I don't want to pay the full bill.SMH who says that to customers and she talked to me like a Dog telling me thats what the bill is and you need to pay the 240.00 early termination fee she isn't waving anything and I am trying to get out of my bill thats not true at all the Tech. NEVER showed up and she was some very RUDE to me for no reason and she is in the Loyalty Dept. she telling me she can re-schedule my appt and I telling her Ma'am I can't keep taking off work like that for cable and she didn't want hear nothing I had to say I even asked her can I pay half of the early termination fee and she told me no I will price the whole price point blank period. Mind you I was told I can pay half of the 240 which would have been 120 and my acct was notated by a young lady name Kenya before I spoke to Connie and she told me I should have took it then when it was offered to me again very Rude for no reason. All I want to do is Cancel my services and go about my business. I feel I shouldn't have to pay early Termination FEE because none of this was my fault at all but I am hit with the cost. DirectTV please get you Loyalty Dept Employees more training especially CONNIE she wouldn't give me her last name or ID number but trust me if you pull that call you will hear how NASTY and RUDE she was for no reason!!!!! DirecTV you have definitely lost a Customer when I have referred a few of friends to your company. However after the treatment I recieved from CONNIE left a bad taste in my mouth for the company in a whole she was the WORSE!!! read more

Directv used to be a decent company with world-class customer service - Not anymore, and the staffs are horrible!!! I called back in March to suspend or put my services into a vacation mode due to a major remodeling - I was told that when i'm ready just connect the receivers and i should be good. 3 months later, i cannot the services notice that Directv had completely disconnect my service for non-payment of 4-6 months while my services was suppose to be on "suspend" or "vacation" mode. When i got on the phone with retention department, the lady that answer was the obnoxious, rude, and "don't care" attitude employee. She told me that my service was active all those times & even though i explained to them several times that it was suppose to be suspend till the remodeling was done. She said that i need to pay all those months bill or my service will be completely disconnected and additional bill will be sent. I demanded to speak to a Manager and she told me that the 'manager' is not going to do anything for me that she cannot do. I kindly asked again, she said that it would be 15-20 minutes before i can speak to a manager, and her tone continue to escalate. She then rudely said that she would be glad to cancel my service and send me the boxes to return the receivers! Long story short, i immediately terminate my service with DIRECTV after 7 years, and the next day i receive another call from DIRECTV (retention department), asking me again, why did i cancel my service after so long!!! - I explained everything to them again and she told me that there is nothing that can be done!!! STAY AWAY FROM DIRECTV - THEIR BILLS ARE RIDICULOUS WITH CONSTANT INCREASE! CUSTOMER SERVICE IS BY FAR THE WORST!!!! Go with your cable company or even Netflix, or any other TV Apps out there - HORRIBLE SERVICES!!!! read more