Two weeks ago I replied twice to an email sent by Customer Service about my account. Nobody replied nor have they as of today. The same morning I left two phone messages with my name, account number, phone number and why I was calling . Nobody replied as of today. I finally called in the afternoon and talked with someone. The next day I called again because the problem was not resolved. I told the girl who answered I know I am not the only customer but it would take about 1 minute to solve my problem. She said she will assist me and send an email verifying all is resolved. It took 2 days but al was straightened out in a minutes time. Last year it took several months for them to attempt a repair then finally replace outside equipment. read more

I just spent 56 minutes on the phone with DirecTV trying to cancel a service I never ordered but was charged through AT&T (a deal they offered for a new phone, but that I NEVER authorized, never purchased or received, never signed anything). This is my 4th phone call to get them to stop charging me for a service I never ordered and do not want. After being transferred three times, each time I was told I was being transferred to a DirecTV Now specialist ultimately to a supervisor, I was finally told there are no specialists, no human beings one can speak with at DirecTV. You must go onto the website, log in (but I do not have a log in because I never received any info because I never had an account!). Then you chat with someone and explain your situation. I tried to find their online chat. Maybe I'm just old (ok, I am kinda old) but I could not find a way to chat with anyone. After, not so politely telling the supervisor that I cannot find anything online, he said he would search for a phone number for me. OH, so NOW there is someone I can contact?! Imagine how many people simply give up over the frustration. They are stealing our money and that is exactly what I told the supervisor I would write in my review. read more

Ok here's my review...like it, love it, or hate it...but I honestly love DirecTv. I used probably all of the other providers and this one has treated me the best and I have the best quality. I recently just swapped back to them after my contract ended and Comcast offered me a better price. So of course, money Talked! My Comcast experience...well lets just say it was awful. The interface from Comcast looks like a cable channel from the 90s, they need an upgrade! The On Demand would never work either. Needless to say, I went back to DirecTv after just 2 months. If you're looking to swap to DirecTv, I would recommend it. I have great reception. In the past 5 years, I might have lost service for longer than 10 minutes only 1 time. Need an extra incentive?? Give them this referral code on top of your discounts and you'll save an extra $10/month- Referral code 34372404 read more

Worst company to deal with. Customers service sucks and now that I cancelled I cant get them to stop calling me. Im on the national do not call list but they call anyways. Hope they go bankrupt. read more

I am only giving a 5 star because of customer service rep Alejandra she was the best CSR I have dealt with in the 6 yrs of having Direct TV she went way beyond to help me fix my problem and she did everything in her power to help and she was so nice and polite and she answered all of my questions to a tee!!! If you call this company ask for Alejandra she is amazing and she deserve a big fat raise! I give two thumbs up to her and her customer service skill!!! She definitely made my day better!! read more

I had DirecTV for 7 years and was paying up to $196 a month in my last year of service for all channels, but found out I could get Comcast Internet, Cable (All channels) and home phone for $120, plus tax = $128 for 2 years and then opt to get a 3rd year at the same price, once 2 years are done. I called DTV and told them I will be cancelling and they tried to keep me. I told them there is nothing they can do. The idiots kept saying they can give me all the movie channels for 3 months free. I then said I am getting everything, plus phone and internet for $120, and the idiots still tried to keep me. I played them until they realized, they can shove their crap. I was told to return the equipment and I told them to send me my bill. They never did and then they charged a card that was never on file with them, but was used to pay my DTV charges. This prick on the phone stated that they kept the card on file when I signed up, however the one that was signed up with them had already expired about 2 years and as such I chose not to keep anything on file and pay as I go. Needless to say. Contact your local cable provider and ask if they have a deal like what I have. I was paying at first about $190 with DTV, $50 with Comcast and then about $50 with VoIP. Now all that is less with Comcast. I also use NetTalk and I can call anywhere in the US for just $20 a year. Listen, stay away from DirecTV. Anyone who says they are great are more than likely the people who work there and want to keep their jobs and there is nothing wrong with that, but they suck. Also try SlingTV as they have options as well. read more

I was given a deal by a third party company for free half season NFL ticket and movie channels. I was as long told that I was not obligated to extend my contract. Then they kept billing me extra and when I told them I wanted to cancel they said I agreed to extend my contract a year. I told them to play the recording where I agreed to this. They stated they hire an outside company for the promotion and had no access. I threw their lying asses out of my house and went with Cox Cable. I never thought I would say this but Cox is 100 times better than Direct TV. I HATE DiRECT TV AND FOR MY ENTIRE LIfe WILL NEVER USE THEM read more

Direct TV is the absolute WORST!!!! DO NOT GET THEIR SERVICE!! I do not write many reviews, but I want to warn as many people as possible at HOW BAD THEIR BILLING SYSTEM is. I have ATT and DIrect TV bundle. AT&T is fantastic, internet works great and I am charged the SAME AMOUNT every month, the amount that we agreed on when I signed up. DirectTV on the other hand messes my bill up every single month and I swear they do it on purpose, trying to scam people out of their money. First of all, their bill is the most confusing bill I have ever ever ever seen, it takes a while to figure it out, so I know sooooo many people are getting over charged and don't know it. Even if you do figure it out and see where you are being over charged, when you call they will say "AT&T does our billing, call them" you will call them and AT&T will say you need to call DIrectTV. If you get the right person on the phone DirectTV will reverse charges for you but for the most part they will just keep saying "oh it will be credited on your next bill" and then it will either not be credited or they will credit you but charge you for the same thing again!!!!!! My current situation is I got charged for the NFL Sunday ticket IN JULY (who tf would order NFL Sunday ticket when it's not even football season??) and I got charged twice for my Starz package, it took 5 people to finally get to the right person. She said she would take care of overcharging me for Starz and take the NFL Sunday Ticket off, she only took off $13 for Starz and left me with $42 for the NFL ticket. I called again, and now all the sudden they can't make changes to bills, even though someone literally just took #13 off my bill and I can see it, they don't see the credit of $13 I already received and are saying the I will have a credit next month for $42. But the fact is I do not have $42 to pay right now for something I DID NOT ORDER and I can gaurentee they won't even credit me and probably charge me again for NFL. Point is, they are terrible and save yourself the hassle and do not call them. The promotions that they market are not what you will end up with. If I could give them -5 stars I totally would. I have had to call them almost every month for an entire year. If At&T and DirectTv want to do a bundle they need to be on the same billing system because this is ridiculous and honestly cable is about to be a thing of the past especially if people like me have to deal with this terrible customer service. I'm good with netflix and hulu so goodbye to the cable industry in the near future!!! read more

Sucks I was with them for 17 yrs and prices kept climbing for basic, I asked to negotiate and they wouldn't come down to a reasonable amount so I dropped them and put up a antenna and stream, I like saving over 160 a month. read more

Ever since ATT and Directv merged they suck. My internet keeps going out, my tv keeps buffering. When I call they say they are working on it. The same thing is happening across town at my sisters house. They have no problem collecting their money though. Just an update Directv have been charging my sister for nfl package that she shouldn't be charged . She has been on phone for 3hours. Got "disconnected" twice. Atleast that is what I'm sure they want you to think. We think they hung up on purpose because no one called back like they should. Isn't that why they take your callback number? Please please don't use this company customer service sucks. Still no help. This is crazy read more

I was a customer of Direct TV for more than 10years. Prior to moving out of state in October 2018, I gathered all my Direct TV equipment, took it to the UPS store they suggested, photographed each piece of equipment and it's model numbers, just in case Direct TV claimed I did not return the equipment. Sure enough, the following month I get a bill for $80 claiming I had not returned the Genie. It took 5 lengthy phone calls, many of which resulted in Direct TV putting me on hold for a complete hour until I hung up because no one returned to the line. This kind of tactic shows Direct TV is purposely trying to make it very difficult for their customers to dispute charges and come to resolution. After 5 lengthy calls and about 4 hours dealing with the issue and letting them know I had my receipt for the equipment return and photographs at the UPS store of each item I returned, one of various supervisors said he suddenly saw on his computer that Direct TV had in fact received the Genie the were incorrectly charging me for. He then cleared my bill. To end my relationship of 10 years with Direct TV by trying to screw me out of $80 is to end my relationship with your company forever! I am now a HULU TV and YOUTubeTV customer. Great service. Great content. NO contract. No tactics! read more

Direct tv started out wonderful. Then this year prices all jacked up. Was promised a 150 gift card when we signed up as att phone members never recieved it called and got the runaround so gave up. Recently i had an issue with my pice going from 110 dollars to 150 dollars so called and got a better deal, no problem. Then that promotion ended and called again was supposed to have hbo free for life with the plan we were on and now they wont honor that. Spent over 1.5 hours with numerous people to get it resolved. They offered me hbo feee for one year and show time free for 4 months. I come home and no hbo call them back and they have no idea what im talking about.well the "record the conversations theybhave so i suggested they listen to the conversations and figure it out as i am no longer willing to sit on hold and answer the same questions over and over. I suggested they call me back when they figure it out so honestly i have no idea if i will continue paying them or cancel. Its su..er and who watches tv in the summer anyways. So in my opinion i wouldnt deal with this company customer service is deplorable at this point. Cant wait to hear what they have to say after reviewing the conversations unreal!!!! One very fed up customer of 4+ years!!! read more

DIRECTV - One of the worst customer service companies out there.be prepared to be on hold for an hoir while they "try and figure it out" - Television Service Providers Near Me

I would definitely not recommend getting Directv. Your bill will mysteriously increase every month. After I canceled service they sent me a bill for over $400 because they claimed that I entered into a new contract. After 5 hours on the phone they finally admitted that was an error on their part and erased the early termination fee. The customer service is awful and every time you need to call them expect to be on the phone for over an hour... read more

Tried to cancel for poor service and was offered by the retention department $25 discount per month for 12 months to stay. Little did I know that meant I was locked into a contract with them for that 12 months. I can not cancel, even though the service still is horrible and the billing is even worse or else I have to pay a cancellation fee, for getting a DISCOUNT FOR POOR SERVICE?!?! How does that equal customer service?? read more

BEWARE!!!! I have been a customer for over 3 years, they continued to raise my bill. I called to cancel and they promised to give me promotion to lower my bill after they transferred me to the loyalty department. They did not give me the promotion and when I tried to call and cancel again they continue to act like they get disconnected. So unprofessional. DO NOT USE THIS COMPANY... read more

I HATE MY DIRECT TV!!!! I lose my signal several times a day. They don't have 24 he support. The stations are all over the place!! And I have 11-1/2 months to go!!! The worst tv I have ever had ! They 2 freaking stat!!! They should hVe a NEGATIVE 20!!! read more

BEWARE OF AT&T/DIRECTV I want to describe my recent experiences with AT&T/DirecTV. I first signed up for DirecTV in 1997 and had continuous service until Oct 2019. I moved from Washington to Oregon in November 2018. After 11 months, I decided that I could no longer afford the monthly fee for AT&T/DirecTV. I started doing some research on what was available in my area in Oregon. When I had the information I needed, in early September 2019, I contacted AT&T/DirecTV to get the status of my contract and was told by their customer service representative that I had satisfied all obligations and was no longer under contract. In early October 2019, I called AT&T/DirecTV to cancel my service. They said I had to return their equipment. They sent me a box for returning the equipment. I packed it all and sent the equipment back to them. A few days later I received an email saying they had received all the equipment. In late October 2019, I received a bill for $300 dollars. $37.78 for 6 days in October service plus $262.22 for early contract termination. I called customer service again to discuss why I was charged for early contract termination as I was told in September 2019 that my contract had been satisfied and I was not under contract. After being transferred twice to different departments, they said that this issue would be escalated to the billing/contract department. I hadn't heard anything from AT&T/DirecTV since the October call. I received a bill for $300 in December (same as before), so I called them again to try and resolve this issue of paying for early termination when I was told by their customer representative, I did NOT have a contract. After one hour 30 minutes and 3 transfers to different departments, I was told that the only way they would remove the $262.22 fee was for me to re-sign as an ATT&T/DirecTV customer, but would have a NEW 2-year contract. I could not escalate this any further per the person I was talking to, no matter what I requested. So, after 3 very long phone calls totaling almost 4 hours and speaking with 7 different people, I'm stuck with having to pay the $300. This was all after cancelling my service due to the fact that AT&T/DirecTV told me I didn't have a contract, but then, they (AT&T/DirecTV) said I did. Obviously, my 22 years of being a AT&T/DirecTV customer was of no importance to AT&T/DirecTV. My long tedious and good faith efforts to resolve this issue was basically for nothing. AT&T/DirecTV refused to take into account the erroneous information I had documented that I had gotten from their Customer Service Representative and would not even acknowledge any error had been made on their part. I was aware that there was an early termination penalty in the contract, thus my call in September, 2019 to determine whether or not I was under contract. Based on my good faith efforts to find out my contract status and the erroneous report from the Customer Service Department, I had cancelled my service in October, 2019. The final outcome with AT&T/DirecTV was that they would do nothing to eliminate or even reduce the early termination penalty unless I re-signed with AT&T/DirecTV which would start a new two-year contract. Given my experiences with erroneous billing issues, multiple contacts/transfers on every call to correct those or any other issues, lengthy periods being on hold during conversations, having to repeat the circumstances and details of my call to each person I was transferred to, I would strongly caution against subscribing to AT&T/DirecTV. This is the first review I have ever given a company that is so negative. There is usually something that mitigates a poor experience and I always try to balance that and take it into consideration. In this case, I cannot find anything that mitigates the unusually bad treatment and intransigence of AT&T/DirecTV toward a customer, regardless of longevity. So, beware of AT&T/DirecTV, their business model and unreliable Customer Service. And above all, do not rely on any account information from AT&T/DirecTV Customer Service read more

If I could leave negative reviews, I would. I was sold a contract on Direct TV and told that I would be able to have an amazing experience with all of the amazing functions of DTV. They installed it, and none of the "amazing functions" worked. Turns out, the bundled internet signal from AT&T isn't strong enough to support the functions of DTV. And, in my neighborhood, AT&T's internet signal can't be any better because their infrastructure doesn't support a higher speed. Well as I have recently found out, AT&T knew that their internet speed wouldn't support DTV but sold me a package of sh&t anyway. Two hours on the phone and countless "sorry sir" conversations later, I'm still not satisfied. Cut the cable? Bullsh&t, I'm going back to COX. read more

On March 31 Direct tv technician came to install Direct tv. He put up the dish and installed our tv. As he was downloading our channels. the tv. blew up and now we have a fired tv. THEIR EQUIPMENT IN OUR HOUSE. Then the tech said this had never happened to him..it must be our tv. Then he left to go to another appointment. The nerve! I have contacted several people. But now I have to fill out the paperwork to get an estimate on buying a new tv.Of course it must go to an address in Colorado which will take forever. read more

This is the first time i have stooped into writing a negative review but i have been so screwed by directv that i feel it is my moral obligation to warn people to Stay Away! they flat out lied to me about charges i would receive to move my service. hey Charged me 186.00 to move my service to another home and i was told it would be 100 plus tax. hey said they would give me a 50. Credit and they did not and automatically withdrew 86 more dollars out of my account without my authorization Pissed in San Diego read more

To whom it may concern, I am writing as a complaint about my service. I am very unhappy with the service I have been provided. I have had At&T wifi for over 3 years and have never had any trouble with it. I moved March 28, 2018 and decided since my service has been so great I would add Direct TV. This has been the biggest mistake. 1) When adding the service, the sales person said I would receive a giftcard for $300 after having my service for a month. I was sent a giftcard for only $100. After reviewing the conversation I had with the sales representative I decided to call the Customer Service line to see what happened. I had to talk to 3 different "Specialists" before speaking to one person that told me I just needed to call the the Rewards center. I spent over an hour speaking to 3 people about this giftcard just for someone to tell me that I needed to call a different number. Each one of these people says they are a Specialist and can "most certainly resolve my issue". The woman I spoke to said she put in an order for another giftcard to be sent out and would send the remaining balance. Cool. This should have been taken care of the first time and had I not saved the conversation, I would have not paid enough attention to it. 2) When I added Direct TV, the representative told me all I needed to do was combine my bills and it would be $10 cheaper. Unfortunately, when I went to do this, it could not be done online and it directed me to call. So I did. I spoke to 3 different people that had me on hold for 45 minutes at a time only for them to tell me that they could not combine the bills because the address was not the same for each account. The street name and number were the same for the accounts, but the city was entered in wrong. The city should have been San Diego for both but my Direct TV was put under Pacific Beach. They transferred me from one representative to another and ultimately they told me they could not change my address nor combine the bills and that I had to go to an At&t store and change it there. REALLY??? 3) Billing. I received two emails from At&t - One for $47 (internet) and one for $149 - I was assuming this was internet and cable together, but when I logged into my account it only showed the balance of $47. So naturally I called. I waited on the phone for 30 minutes for someone to get me to the right "Specialist" and the last woman I spoke to told me that since the companies were merging, that the billing has been messed up and that this month I would just need to pay the internet ($47) and next month the bills would be combined but would have 2 of the Direct Tv amounts on there, so it would be higher. Okay I understood this completely. Then I go to turn on my TV and the service was interrupted and told me to call a number which I did. Again I spoke to different "Specialist" that told me different things. The 1st told me she didn't know why my account wasn't working, the 2nd guy (James) told me he would try to combine my bills and would find out why my service was out. He told me it was suspended and wasn't sure why because there was no order for anything new nor was there an outstanding balance. So then he transferred me to someone else. This lady went through the rebooting process with me which still didn't work. So transferred to another person. This woman (Monica) then told me that the service had been suspended because I needed to pay $70 for the first month. SO the lady I spoke to the other day Doreen, did not have the right information. Now don't get me wrong, I don't mind paying my bill and I have NEVER in the 3 years with At&t paid a late bill. HOWEVER, I have no received any bills for Direct TV. Not via mail or email. Had I received this bill of course it would have been paid. It took me an hour and a half for someone to just tell me that there was a balance due. So, with this, I decided that would use the $100 gift card that was sent to me before. But, when I gave the information, the card wouldn't work. She asked me if I had activated it and I told her I did on the day that I received it. So I ended up having to use my own money to pay for a mistake that they made. 4) My at&t login online still shows nothing for Direct TV. It only has the balance for my internet. I'm not sure where to find the Direct TV and the representatives just told me I should just keep calling to pay a bill. This is inconsiderate and inconvenient. I've always paid on time on line and never missed once. I understand that merging two different companies is difficult, but this should have been done in a smoother manner. The customer service should be easier to direct through. A company is successful because of its support and unity with policies and services. You have "Specialists" that contradict each other all in the same phone call. After being a loyal customer of At&t for 3 years, I am sad to say that adding Direct TV was a huge mistake. read more

I don't know if this is a record but I was transferred to the wrong department 14 times in one call. But this is not the first time I called I have trying to get an issue resolved since May 2018. I am glad I am retired because I am staying on the line until I am connected to the right department. Is there a Guinness Book of World Records for this category? read more

I called to see if there were any promotions for existing customers. Because it is beyond frustrating that NEW customers get all this saving & perks but EXISTING customers get nothing. Side note, I've been with Direct TV for over 15 yrs and honestly since AT&T took over it has gone COMPLETELY down hill! I called Fri spoke to a representative that told me she found a promo that would get me all the movie channels for 50% of for 3 months & I wouldn't lose any channels. Well I ended up losing Starz & Encore. So I called back to find out why. I got no explanation why and was told the promo no longer existed. So if I wanted the channels back, it would be at FULL price. Why is that you can call on day, talk to a representative and told one thing but within days call again and told something different. I'll be happy would we finally get some decent internet out here, because I can't wait to drop them & streaming what I want and at a set price. Sincerely, Dissatisfied Customer read more

If I could give negative stars I would. DirecTV customer service is the WORST I have ever experienced. They lie, manipulate, and dont care about their customers. We made the mistake of signing a 2 year contract with DirecTV and have lost SO much money due to this. The first 3 months or so was good, but then out of nowhere the monthly payment started going up and they couldn't give us a legitimate reason why. We were supposed to be paying around 70 a month and I remember one month my card was charged around 230 for packages i never requested or even asked about. Ridiculous!! They told me they would refund the charge but that never happened. FINALLY our contract was up and I was able to cancel. Now they are constantly harassing me to come back to their services after I've asked multiple times to be put on their do not call list. Do yourself a favor and do not get DirecTV. read more

Some of these complaints are ridiculous. Of course you loose signal when it is pouring rain... you are getting the signal from a satellite in outer space! Yes your bill goes up. Directv gets charged for their channels by the networks. You can't expect them to not raise the rates when theirs go up. Please realize that Directv has over 16 million customers in the US. Most of the "ratings" you see online are the FEW people who have complaints. Complaining about paying for a tech to come out.. They do offer a warranty just like if you leased a car. You think techs work for free? Every single contract you sign now-days is riddled with small print. If you don't realize that, go live in a cave. Customer service is great... 90% of the time I call I actually get an American who I can understand. Programming is top notch (NFL Sunday Ticket, tons of worth while HD channels, does not have 130 music channels and a bunch of channels like "Dish Earth" that you never watch). I personally love my Directv. Sure they are a little bit more expensive but look at what you get. Its like buying a Porsche over a Ford Taurus. I personally love my Directv. I had Dish for several years and am glad I switched. NFL Sunday Tickey and MLB extra innings are worth it by themselves for me over Dish. Not to mention talking to somebody who actually speaks English upon the rare occasion that I need to talk to someone. read more

Worst customer service, untrained agents, fraudulent billing, totally confused. Don't waste your money.

I will have to disagree with a lot of people. because I got the best customer service ever, every time I have an issue with my cable they are super friendly and helpful, Christian and Daryl are an example of great customer service, Thank you read more

Horrendous customer service. I receive an incorrect bill every single month and spend a half hour or more trying to correct it I am assured that the next bill will be correct, but it is not. The customer service reps are not adequately trained. It is very difficult to speak with a supervisor. I am very sorry that I chose Directv. read more

I just switched today from AT&T U-Verse. My install schedule was set at noon-4pm, but by 3:30pm still didn't show up. So I called and the installer came right around 4pm. One-star off for arriving so late. Once here, he was very friendly and professional, and everything went well. I ordered the service through DirecTV's website so took care of most stuffs beforehand. My home is relatively new and pre-wired so the only hard part for the installer was installing the dish. HD quality seems better than U-Verse but channel switching lags a bit; hence another star-off. Remote and user interface quite intuitive, so no trouble adjusting. Will just need to memorize new channel listings. I'm looking forward to save around $50 per month with the new TV/Internet/Tel setup (DirecTV + Cox) over the next two years and any NFL game I wish to see. As for the horrible customer service that I read about on this review board, hopefully I'll never need to call them. Besides, AT&T wasn't very good either. read more

Horrible service. Satellite moved in strong winds and can't get service. Took 2 weeks to schedule someone to turn it back in to position. Took a vacation day and waited the entire day and they never showed up to fix it. Called repeatedly and was assured technician would "be there any minute". Last time I called this evening, they said they cancelled the appointment but would make me a "priority" to fix it, IN TWO WEEKS! So a month without service and no guarantee that the next damn technician is going to show up either in the 4 hour window given. This is ridiculous. There are so many options out there for tv service, why should I waste any more money on these idiots? read more

have had DirecTv for many years. Since AT&T took over, the service has gone into the toilet. I recently received an upgrade. The upgrade took away my picture in picture function and my on screen Caller ID function. When I asked for my old equipment back I was told that would cost $400. They aggressively push their 4K transmission but do not tell you they only offer three 4K channels. One of them cost extra even though you pay extra for the 4K. One of them is only on a couple of hours a week they other one is not regular programing. When this current contract is over, I will be looking for another provider. read more

My Bill changed every months. We have to call every month to fix our bill. I have never seen such thieves

Wish there was negative stars. Dear Randall L. Stephenson CEO, AT&T Inc. you are fired. Direct TV May 12 I noticed my television service you contracted to provide was not operating. I went on vacation and called you JUNE, 1 Technician kept me on hold for one hour he had me turn off all the set and wait ten minutes replug turn on and he "ran tests." The tests showed him his side was operating but no signal in the house, Yep that's what I said I can watch a video but nothing on Direct TV which is exorbitantly expensive. Nextflix, Amazon movies still working so it wasn't the actual TV set. He promised to have another tech call me back the next morning. No one calls June 2nd I call Direct tv and do the same hour long test for nothing. You are not sending signal to the box This guy promises to overnight a new box by Fed Ex June 3rd no arrival I do the online chat text and they mess around for an hour June 4th I call you again, oh no record of my call and no box sent this guy does the same test. He tells me its my router. I go buy a new router. Set up new router. Direct TV still nothing June 5th I call you again same drill. I tell the tech person I am shopping for another provider. He promises and oh so sorry will have the better tech person call me with an appointment tomorrow. Notice every person at the call center has accents from the Philippines, because ATT likes to hire cheap non US salaries,they read from a script and talk over you like robots. No call june 6th June 7th I chat on line and ask where is the guy? They will have someone call me back June 8th no call back I call you again same test no results I tell the tech guy to cancel the service. He tells me to send the internal guts of the box by United Parcel Service June 11 Monday I go to United Parcel and they mail back the internal guts of the box to your center. I chat on line and tell the, the tracking number June 14 I get another bill and call you. I already cancelled the guy says he fixed the box. What box? I no longer have a box. He says he will Fed Ex me a new box (second time I hear this crack story) June 15 no box arrives of course it's a lie June 14 I call you again and want to make sure the service is cancelled, it is not cancelled and person on phone takes the UPS tracking number June 15 I write a letter to you about why you stink July 4th I get another larger bill. I call again and the guy has the same we will send a new box. I want a credit for no service for more than a month. Oh sure sure he will escalate this. July 5th not escalated no credit no box August 14 get another larger bill and call you. Direct TV has given NO SERVICE no working TV shows since May. I want my money back. I want you to find the ups tracking I give the guy the name of the signature and the time UPS gave me August 17 a new box arrives are you people insane? August 18 I ship the box back by UPS August 24, 2018 I call you about the bill and want someone to acknowledge you have your equipment in writing. I want the June monthly service fee refunded to me. Randy Short your stock you are a failing company. read more

I was on hold for at least 2 hours trying to cancel my DirecTV account. In the time I was on hold I search the internet 4 Ways to Leave reviews for the DirecTV company. It seems that DirecTV has a deal with Google that will not allow you to leave a bad review. Beware of this company read more

Directv/ At&t service sucks . They are constantly increasing their prices . long hold time to talk to an agent . Each agent you speak to they tell you something different . will Never use them again !!!! read more

0 stars! Sent someone from MASTEC to adjust my dish. He took one look and said "I can't climb on a roof", and that was it! Apparently there is NO FIX to my problem. So what do I do? I wait for 4 days for Spectrum to come and do their installation. Direct TV only answers calls if you are buying something from them, NOTHING else! They answer calls overseas, and immediately try to sell you a service package if you should dare to ask for service of any kind. You suck, and I will NEVER use or recommend you EVER. read more

charged me for equipment I returned I transferred my equipment to my new address for me but they could not manage to update my address in their system so every time a service call came, they went two hours out of the way first (this happened 7 times). Service would constantly be disrupted even though it was sunny and there were no obstructions. waited 20 minutes minimum to get a person and they were always incompetent and rude. read more

There is no one to help when direct TV goes out. We had no TV for 3 weeks and kept calling. I never had on demand work properly. We have 12 boxes and 3 DVR's. ​I have premium package. 7 different technicians have come and NOTHING. They don't care, they are not interested in satisfaction and if I find a better option I will change and go with it. They come and claim they are returning with parts and never come back. Very sad. I think since AT&T took over it's worse than ever. AT&T claims not to be involved, but I do pay them, and direct TV blames all internet issues on AT&T. Its a circle of no end​. I recommend DO NOT USE DIRECT TV read more

They steal they cheat and their service is terrible. Sling or Hulu is better service and you save 150 a month. Why would anyone buy Direct TV. read more

Well, here it is the 15th of January and still no resolution. I called again, spoke to a person who said it is still being "looked at", escalation tix#1-240356084774R2. I am so upset! $250 is ALOT OF MONEY and you had no right to take it! This is ROBBERY! read more