Awesome team! My home is very clean and the team was very professional…read more I will definitely use them and refer Texas Cleaning Services in the future!

I strongly warn anyone against using Texas Cleaning Services…read more The first 5 months with this company everything was fine. One day I received a text that my cleaner was in an accident and wouldn't arrive. I found out later that was a lie. She and her family were picked up by ICE and deported though they are not gang members nor criminals. They sent someone else who seemed completely untrained and ill prepared to clean my home. She used an abrasive pad on the stainless steel trim on my custom Elmira stove that permanently scratched the surface. This appliance matches my custom refrigerator, major features of my home. On top of that she did not have a vacuum cleaner. Instead of asking to use my vacuum cleaner she left with the floors still dirty. I hoped that my previous cleaner would return but instead they sent another subpar cleaner who arrived without a vacuum cleaner. I started thinking they are just hiring anyone off of the equivalent of Craigs list. Since then they have done nothing regarding the damage to my appliance. I have asked them 3 times to have their insurance company contact me and haven't heard anything though the damage happened in April.

Great team, made a super dirty moment into a ready to move in rental property. They did a good job…read moreand very clear with communication and schedule. Thank you

Response: 10/10 From the moment I asked for a quote, to the…read moremoment the cleaners, Blanca and Aza, stepped out of my apartment, Bear Pro Cleaners was quick in responding, they were thorough in explanations, and they were able to help with any questions and concerns I had. Before Blanca and Aza started cleaning, they went over the checklist and asked if I had any questions and made sure they went over my special requests. Cleaning: 10/10 My rating is based on what the cleaners and reach and get without flipping over the entire apartment or hurting themselves. From visible places to places you don't frequent, I believe Blanca and Aza did an amazing job. I asked if they could clean behind the couch and they did! They got through the checklist and I was very pleased with the cleanliness of my apartment. It was like a boulder was taken off my shoulders. The apartment smelled clean as well. They used pet-friendly and child-friendly products which also made me feel relieved. Pricing: 10/10 For the work that was put into cleaning and also taking further steps to accommodate my requests, I believe the price is perfect. My couch is pretty heavy and for Blanca and Ava to clean behind the couch with no additional costs was very surprising and I am grateful. As well as the water stains on my dishwasher that was really difficult to get rid of, they did their best to scrub and scrub until it looked nearly new. All without additional add on costs. The owner called to let me know they would try their best to rid of the stains with no cost which was very dependable of him. I am really grateful for their kindness and customer service. Overall, I am extremely pleased and will be using their services again! They were kind, attentive, and also very sweet to my child. It was a very good experience.

I hired this cleaning service expecting a thorough cleaning, but unfortunately the quality of work…read morewas well below expectations. Several areas that were supposed to be cleaned were either missed completely or only partially cleaned. Dust, dirt, and debris were still visible in multiple rooms, and basic cleaning tasks appeared rushed or overlooked. What was even more disappointing was the owner's response when I brought these concerns to their attention. Rather than taking responsibility and willingly offering to return and make it right the owner refused to come back until I removed the negative Google review of which I refused to even consider until the job had been rectified. Mind you; I paid $300 for this cleaning service.

Do what you get paid for. If your customer specifically pays for specific things that you charge…read morefor, and they are clearly communicated up front, don't get paid and not even attempt to do those specific cleaning requests. And afterwards, do nothing to fix it, and instead try to guilt and upsell your client on your mistake. You and your business are terrible.

We had a one-time cleaning scheduled this weekend. There were two team members who were scheduled…read morefor 3.5 hours. Upon arrival, we got a text that they were requesting an extra 1.5 hours to clean the master bath. We ok'd the service. At the end of 5 hours, the team informed us that they would need an extra $150 to clean the master bath. Actually, they cleaned the rest of the house and never even started the master. The team did a good job with the rest of the house. The issue is that the business model is not ethical or fair. You don't ask for approval for extra hours to clean a master bath and then leave it for last, never clean it, and ask for even more time to finish. Very disappointed with this company and their business model. We will not use them again and do not recommend them for this reason.

The cleaning crew itself did a good job and we were happy with the quality of the cleaning…read more Unfortunately, the scheduling and communication from the office was extremely frustrating. Every single time we scheduled a cleaning, we were given a time and the crew would arrive more than three hours later than expected arriving past 4pm. And I had requested to be first thing in the morning. This happened repeatedly, making it nearly impossible to plan our day. The final straw was when I called two days in advance to cancel our service, yet they still sent a crew to our house anyway. That level of miscommunication is unacceptable. It's unfortunate because the cleaning staff themselves were great, but the office scheduling and communication are clearly disorganized. Because of this ongoing issue, we ultimately decided to cancel our service.

Megan is a dream come true! She came to clean our house last week and did a fantastic job!! She…read moreeven returned the very next morning to do extra work in our bathrooms...I didn't ask her to...she OFFERED! We don't have a water softener, so our toilets can end up with a terrible stain from time to time. I just can't get them clean, no matter what product I use, so she came back to work more on them. She's just amazing incredible!! My husband and I fell in love with her from day one. She was extremely reasonable, which enabled us to get the help we needed, and we're looking forward to having her back again soon! What a darling, hardworking, respectful young lady she is; we feel like we hit the jackpot when we found Megan. Take it from me, you'd be happy getting to know her, and even happier with the beautiful job she does. She's a jewel!

Megan did a great job. She is highly recommended and has become a great asset to my family.read more

They did a great job. I highly recommend them. They saw things that needed cleaning that I didn't…read moreeven think of, I would definitely use them again.