Service was the BEST. Our Jeep broke down on the interstate ( no where near our destination ). Sam…read more responded and towed our Jeep to Marion,IL. o cannot say enough on how we were treated and all the help he gave my wife and I. I would recommend this company for ANYTHING, just based on how some strange out of towners had a bad situation.

We blew a tire on I-24 on our 5th wheel traveling many miles from home with our 2 dogs. The…read moregentleman that arrived in less than 5 minutes from first calling us after I called AAA, was courteous and experienced. He had our blown tire off, spare on and sent us on our way in less than 15 minutes. Thank you again!!!

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

My car tire popped and there was no one open at night on Sunday that could take care of car tires…read more We had run-flats so we drove the car to a motel. We called him at 1:00 to see how soon he could help us. He was ready ASP, the next morning he called and found us a new set of tires. He was happy to show up and tow the car from the motel to his shop and had us back on the road in no time. He was very nice and communicated the progress often. Overall, we had a very good experience and the would recommend if you ever need help on the road in Illinois.

After getting 2 flat tires late at night, Jacob's Services we're called. Two men arrived and were…read moreincredibly thoughtful, kind, and went above and beyond with helping us out. We were in a rental car and with all of the issues that came with that Mickey with Jacob's Mechanical Services & Towing was continuously incredibly helpful. I could not be more thankful to their support and kind demeanor.

When we needed service Lents was there quickly and did the job well. Very reassuring and made a…read morestressful situation easy to deal with.

Just bought our first motorhome and was the first trip in our 2012 Tiffin Phaeton. Second day on…read morethe road ... about 7 pm .. we broke down on the interstate. Found Matthew who came right out and diagnosed the problem. Alternator and missing Serpentine belt. 38 hrs later due to parts availability...Matthew had us up and running. Can't thank him enough! He was professional, polite and must of all...knew his stuff. Thank you so much Matthew.

Very professional service! Rebuilt my Tahoe transmission in a short time and a very reasonable…read moreprice. Owner is very knowledgeable and won't sell you something you don't need. I would highly recommend this shop!!!

My family is now safely tucked in at a hotel after an ordeal with our vehicle breaking down on the…read moreside of the highway. Christian came to get us, was able to get us safely moved off the highway, then gave our whole family (all 5 of us!) a ride in his extended cab truck to a hotel, lowered the vehicle again for us to get our belongings, and then continued on to take the vehicle to the shop, with a promise to get us picked up in the morning! Breaking down so far from home was trying to say the least, but Christian did everything within his power, going above and beyond to help.

My daughter and I had a tire blowout near Eddyville, Kentucky. A kind man from Paducah saw it…read morehappen, drove past us and then came back and knocked on our car window. He put the spare on, but it was flat so he called his son to bring a compressor, blew up the spare and followed us with his hazard lights on all the way to the last exit to Paducah. Meanwhile we were headed to Metropolis to Harrah's so I called their security and got three names of companies that could help with tire replacement. The first was in Paducah, the second didn't answer as it was about 5:30, but then we were very fortunate to call C & W and although they close at 5 Curtis answered and said he would check to see if he had a used tire that would get us home, and he would order four new tires that we could get one or more of the next morning about noon. The next day he called my daughter at 10 a.m. and said that he had the tires. We went to the shop, had help unloading a very full car, the damage to the tire was shown to us along with the cracks, were told the age of the tires and then asked what we wanted to do. We bought four new tires as ours were six years old. Service was prompt and very friendly as we waited inside with Curtis's wife who works there. When we left Curtis said to be sure to text him when we got home safely. We had another problem later in the day so we were late getting home. As we walked in the door at my condo Curtis was already texting to check on us. We couldn't have asked for better service. We thank God for Curtis and his way of doing business. We highly recommend C & W service in Metropolis, Illinois! Thank you Curtis for everything! *****

My son needed his car towed to a body shop and Vanzant's did a wonderful job handling it with care!…read moreThey were fast, efficient, and very polite. I will definitely use their services again!!

After too many hours on the road and with about 5 hours left on our trip to TN with the camper I…read moredid the unthinkable and put gas in our duramax. By the grace of God I was only 3-4 miles away from Jeromy's shop. They graciously dropped what they were doing and got the system pumped out and flushed and no major damage was done. I wish I had a shop like this closer to home. Thank you guys.