One of the worst experiences I have had with a repair shop! Took over 3 months to my truck…read moretransmission went out and I needed a tow. I had called Prestige to recover it. It was somewhat prompt service. I rode with the driver and he said he was the owner. I had already made arrangements with another shop to look at it , but during our ride the owner was upselling his shop and talking about how bad the shop I was taking it to. So on the fly I chose to have his shop. It took a few days shy of a month to get me a price to put in my transmission! After they had sent me a price for work, the day they finally told me it was ready for pick up I was told that I owe an additional $650! At no time was this discussed! And don't expect an itemized receipt... the most poor service I've ever had!! Needless to say I won't be going back!

I wanted to share my experience with Emily, While they could not work on my issue ( I own a…read morePorsche, Cayenne Turbo S) due to electrical issues with my vehicle requiring special machines, Emily and the owner of the dealership were super friendly, willing to help in any way and offer suggestions that I had not thought of originally. This is not the same attitude that I received from other shops or dealerships that I called locally. I would recommend them for any automotive job you might have! THIS is what CUSTOMER Service is suppose to be like in a small business...KUDOS

Man did we screw up. We should have believed the reviews. We had to be selective because as both of…read moreus are on a fixed income. Mike knew that our money was very tight and decided to screw us anyway. We made it sound like he was going to give us a great deal and honor the price he quoted us. Sure he did. We maxed out our emergency credit card to pay him to fix an oil leak only to find it was still leaking. We took it back and he said he could definitely fix it. (For another$1100) Why he didn't fix it the first time was certainly all part of the plan, I'm sure. The icing on the cake is this is our only vehicle. We have to rent a car the whole time he has our truck and not fixing it. We are looking for a new mechanic that's trustworthy if anyone out there can recommend one. We're new to Kentucky and don't know anyone so we're going by others recommendations. Preferably one that the waiting area that doesn't reek of cigarettes. Just so disappointed and dissatisfied with this whole experience. Everyone else we've met in Kentucky has been so nice and has been a joy to work with.

My Truck lost all the coolant and took it in. Told me what the issue was and that at this shop he…read morecouldn't get that done on a F150 but his bigger shop in draffenville, advised me too check with Ford on Recalls to see if it was covered. It was, My wife was so insistent that ford wouldn't fix it and so i never called and made me take it elsewhere, boy did I pick right the right shop. Now I have it scheduled with the manufacturer to fix it. An honest shop is a rarity in these days.