Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Sorry if this is long but something seriously needs to be done about this!!! I just had the worst…read moreday today. I took my dog and cat to get groomed at Heartstrings pet lodging and spa on PHD. A girl named Megan groomed my cat. This is Leo. It was his first time going to the groomer. I've always been the one to groom him and he's never been aggressive... I took pictures of my cat before bringing him in incase anything happens, which is him on the left, before the groomers. Not even 15 min later I bring my dog back so she can wait to get groomed while Leo is getting groomed. The lady comes running out saying I should take my cat to the vet. I say what do you mean?? I walk in and see him on the table, they lift up a whole flap of skin and all I see is this huge gash! It looked like he was sliced by a knife and it was about 2 inches long. They said the wound was already here when I brought him in. Alright my cat had nothing wrong with him before I took him here. I IMMEDIATELY took Leo to the vet and the vet said this wound is FRESH. That it did not look like a puncture wound from another animal. That it either had to be the groomer or he got caught on bobwire which isnt possible under the circumstances. I waited for the owner of Heartstrings to arrive. He was a very rude old man named Rick. He didnt want to believe that my cat was wounded by his groomer even though everything is pointing to the groomer. I was very upset and he wasnt wanting to do anything about this situation or have any care about what happened to my cat. He refused to pay my cats vet bill and was just absolutely SURE that the groomer didnt do it even though theres NO CAMERAS! I have a picture of my cat right before taking him. I wish I got a picture of the gash but I was so stressed about taking him to the vet I didnt think about taking a picture I just have one after the staples and $300 vet bill. Can someone please help me on what to do about this situation because justice has to be done and I feel so left in the dark with this!

Jodi is the best! I have tried many groomers in the area over the years, and she does by far the…read morebest job on my giant breed dogs (and littles, too). She is one of the only groomers who does not just try to shave them-she will deal with all their hair! They love going to her!

I took our 7 month old Pomeranian to Serenah (the owner) at Two Ears & A Tail to be groomed. This…read morewas her very first time at a professional groomers and I was nervous. We decided she needed to be pampered after having a rough go a few weeks back after being spayed. Serenah was so sweet to us the minute we walked in the door! She provided a thorough consultation and made sure she was going to perform the specific services I desired. She quoted me a price before leaving and reminded me her business was cash or check only. She asked whether I preferred to be called or texted once the dog was available for pick up. When I went to collect her roughly an hour and twenty minutes later I could not believe how beautiful she looked. She was so shiny and manicured! We loved our experience and Serenah assured us the dog did perfectly fine while she was being groomed. We are already looking forward to our next visit. Two Ears & A Tail gained a loyal client today!

These folks could not be any better!…read more Providing affordable pet care (esp. spaying & neutering) in a loving and caring manner. Husband and I have had 7 ... yes, seven! ... outside kittens "fixed" and vaccinated here. We declined some of the services offered (because again, seven!) ... and I never felt like I was being judged or discounted because I didn't opt for flea control, etc. ... So ... I never hesitated to schedule the neutering appointment for our new puppy ... (puppy is 67 pounds at 7 months, and absolutely perfect!) (and, yes, he's a rescue! no pet store, designer dog, purchased animal in this house) ... We opted for some of the extras ... microchip, flea abatement and control (Bravecto) ... everything ... and we were still treated the same! We were treated politely, with courtesy and respect ... with a little bit of recognition and playfullness thrown in for good measure! These folks honestly do WHAT they DO because they provide a invaluable service to All Creatures Great and Small. God bless you guys! Thanks! Bill and Scottie Mitchell

Caring professionals and the cheapest place to get animals neutered and spayed in the area. You…read morecan also buy flea meds and get shots at a really good price here. They work really hard to save animals and give them a home. They work mostly off of donations. They are a great agency.

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

For 10 tablets of an over the counter antihistamine, I was charged $12.20, you don't think could…read morehave said go to the drugstore and buy a generic Chlorpheniramine AKA name brand Aller-Chlor 4mg tablet size to save me a few dollars? The doctor was very nice and treated me and my cat well, but the prices are high. Office is older than dirt and it cost a lot to get there by Uber. Angels of Assisi was booked and my cat needed medical care. Also was given eye ointment, that was over priced by $13 compared to each website I researched. I didn't even need to use it. They just assumed I was made of money. I love all my pets, but there is a way to care for them responsibly and not lose your bank account. If I can't pay rent, we all lose.

I've been a client of Dr. Ferris for several years and followed her from Companion Animal Clinic to…read moreBrandon Animal Hospital. She is an amazing veterinarian and you can tell she genuinely cares about her patients and their owners. Very thorough in clinical diagnostics and treatment. Brandon Animal Hospital is accommodating with both getting you in for an emergency and without making you wait forever for a wellness exam.

We took our little cat to be spayed and microchipped and it was less than half of what we were…read morequoted by our veterinarian in Roanoke. They provided compassionate and loving care to our little girl. I highly recommend this business to anyone looking for sensible prices and the highest quality care. It's cheaper to drive to Floyd to their office than to drive to a closer practice in Roanoke. Highly recommended!!!

I have been going to this practice for years. Unfortunately, things seemed to have changed…read moredrastically. I brought my cat in because her feline hyperesthesia had recently worsened and I was hoping to receive guidance on how to help her. Unfortunately, I left the appointment feeling frustrated, uncomfortable and shamed rather than supported. During the visit, the provider made harsh weight-related comments about my cat without offering any explanation of body condition score or any type of weight-loss plan/foods. I was told she should weigh 11 pounds specifically even though she currently weighs 17 pounds and is clearly a large-framed cat. The way this was communicated felt shaming and judgmental rather than constructive. When discussing feline hyperesthesia, the provider told me this diagnosis is strictly psychological. It is multifactorial and saying it's only psychological is an oversimplification. My cat was taken to the back for bloodwork and returned with treat paste all over her face and neck. She has never eaten one of those treats when offered and normally goes so far as to gag when sniffing them. Her entire hind end was also drenched in rubbing alcohol. She remained visibly upset for the rest of the day. I feel guilty for subjecting her to a place that was supposed to be safe and helpful. Since this visit, I have spoken with other pet owners who have said they transferred away from this clinic because of similar experiences. Pet owners seeking help for their animals deserve supportive communication and clear medical guidance. I will be immediately switching to another veterinarian.

The concern and care given both owners and their cats is unmatched by other establishments. I have…read morebeen most impressed by the friendly and welcoming staff at this location.