It's clear this place is not worried about repeat business with so many travelers coming through…read more Charged me $189 for a scan, and wanted $1200 to replace (a battery sensor) what the dealer quoted me at $400.

Terrible service, no follow up and very poor communication from the tow side of the company. They…read moreare not service minded or helpful when you need a tow service. This is not a company you want to support or encourage others to use. I have never written a yelp review, but with the lack of kindness and general assistance in a time of need I am leaving a review. Also, leaving 1- star because it is required to post this review.

Great service, great staff and fair pricing but distance and hours/days of operation make it…read moredifficult to choose them to service my vehicle.

Friday 8/29/25, oil was leaking heavily from the filter. Thaddeus, Manager @ Ronnys Carwash on hwy…read more98 Pensacola, noticed the leak. Blue Angel Tire and Automotive had been doing my oil changes, but they were closing within the hour; I went to Take 5; the manager John said he needed to replace my drain plug with an oversized plug, and advised me to return to Blue Angel Automotive to ask them to replace my oil pan. After Labor Day, Blue Angel Tire and Automotive discovered the oil filter housing gasket was the source of the leak, not the drain plug. Kevin Muhammad, Awesome Taxi #222 of Pensacola

Stay away from this charlatan of an auto shop. I took my vehicle in and told them exactly what the…read moreproblem was as I had another company do the diagnostic. They proceeded to charge me $212.66 for reading a code which O'reilly did for free in about 5 minutes. Charged me $182.87 for labor, just for that. They want to charge me $500 for parts and $330 for labor to fix the car, a total over $1,000. I found the parts online for $150 and saw that it would take about two hours to fix according to multiple websites. I would have paid up to $500 for this fix but they wanted to charge double. Stay away unless you want to get ripped off.

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime…read morewe researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

Very pleased with the body maintenance and the reasonable prices. Very good customer service. Paul…read moreS.

This is a great place, they do great work! The owner tries to be fast, efficient, professional,…read moreand save you money too. I appreciate their help. I amThankful for this great auto place!

Kind, considerate and fixed my car!!! Friendly home town mechanic who knows what he is doing:)read more

We were on vacation and had a major engine problem. John…read moreHartley and his employees were friendly, accurate in their diagnosis, and kept us informed at ever step of the repair process Especially since they knew we vacationing they could have told us the problem was far more severe that it was and charged us thousands of dollars. Instead, they were very professional, found the internal engine problem, fixed it expediently, and only charged us a few hundred dollars. We would use them every time we needed an auto repair and recommend them to anyone as a superlative auto service. We were thrilled to find such a repair facility and only wish they were located in our home town.

Great quality and value. Highly recommend. I wouldn't go anywhere else. They did a great job on…read morerepairing my car. Glad I chose them verses the shop the insurance company was trying to steer me too.

Terry and Larry provided great customer service and were so helpful! Love the interior-- it's like…read moreI stepped back into my childhood with all of the nascar and other memorabilia from back in my day plus the black and white tv show on the TV! Thankful for these guys... would definitely come back!

These fine folks were so good to me. Not only was their price almost half of what I was quoted at…read moreanother location, they were so honest in the fact that I didn't need the work at all! Extremely happy with the service and will use them again.

Best shopping town, let me keep car inside while we waiting on hard to source parts. Kept my…read moreproject rolling!

Pride themselves in taking care of military/veterans. Quoted me $7k to pull a simple dent which…read morewould have totaled my 2010 Honda Crosstour. Their neighbor, Classic Collision, repaired my vehicle properly for $3.4k. Skip this place and go next door to a more reputable repair center. From their techs to their management Classic is your first stop for honest repairs....

Bumped into a car while backing up and made a small dent in my almost new BMW convertible's rear…read morefender. About the size of your fist if you punched the plastic fender. Geico recommended Gross. Selected the Express Service. Informed the estimator that I had previously worked at a body shop. Very affable and said the damage was so minor he would probably send my BMW to the body shop same day. Fast forward 2 weeks. Why is this taking so long. Answer-you selected the Geico Express Service which takes longer. What?? Another week and asked where is my car? Waiting to go into the paint shop; sitting under a tree in a chain link dirt lot; just where anyone would park a convertible. When will it go into paint? Answer-soon. Started calling daily. Reception is now very unfriendly and snippy. It will get done when it is done. Another week and got the car back. Complained about the poor paint match (probably a too thin pearl color coat) and the misaligned bumper. I was stunned when the fellow says our work is guaranteed so you can bring it back anytime and we will fix it. Oh goody, another month hoping the work is done right the second time. Why Gross could not get the job right the first time is a mystery. Our schedule took us out of the United States for a few months so we paid another body shop to fix Gross's shoddy work when we returned.