Stay away from this charlatan of an auto shop. I took my vehicle in and told them exactly what the problem was as I had another company do the diagnostic. They proceeded to charge me $212.66 for reading a code which O'reilly did for free in about 5 minutes. Charged me $182.87 for labor, just for that. They want to charge me $500 for parts and $330 for labor to fix the car, a total over $1,000. I found the parts online for $150 and saw that it would take about two hours to fix according to multiple websites. I would have paid up to $500 for this fix but they wanted to charge double. Stay away unless you want to get ripped off. read more

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime we researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood. read more

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I just had my Motorcoach serviced there today and I am very pleased. The customer service was wonderful and they parked my coach so I could get out easy as I am new to driving it. Thank you and I love your cat Diesel, what a cutie. I will be back with my other vehicles and shared with my family. read more

This place was recommended to me, otherwise I would have just saved my time and money. I waited to see how the repair held up before writing a review. I was charged almost $800 to diagnose a CEL and change a bad o2 sensor. I had to leave vehicle a few days before they diagnosed anything. Then I had to wait a few more days for them to work on it. I had to call them to know it was finished, they didn't call me. When I picked it up, I barely made it out of the parking lot before the CEL came on again. I limped back into the parking lot. They offered to do a free diagnosis (I literally just paid for them to diagnose it), but it took them almost an hour to look at it and diagnose it again (mind you they've already had the vehicle long enough to do this before I picked it up and I already paid them $800 to diagnose and fix it). They scanned the OBD2 and determined it was a misfire and offered to order the coil and change it for me. I was hesitant, but they assured me the part will be there within the hour. It takes over 2 hours for the part to arrive and even longer to get installed. I could've walked to autozone, bought a genuine motorcraft coil for $80 and installed it myself in the parking lot had I known it was going to take so long. They ended up charging me $120 (full hour of labor) to install a $150 non-Motorcraft coil...almost $270 on top of the almost $800 I just spent 3-4 hours before. Fast forward a few weeks later and I get another CEL and misfire. I run it through my OBD2 scanner and sure enough it shows the same P0304 misfire code they "fixed". I ended up ordering 6 new OEM Motorcraft coils and plugs and replacing them all myself in the driveway for less than they charged me for one coil. The o2 sensor seems to be working fine I guess... read more

They did an incredible job figuring out what was wrong with my Maserati . Garry Sapp automotive did a full tune up on my car and had it back to me same day . Highly recommend this automotive repair shop in Pensacola Florida. -Kendra read more

The absolute best place in PCola . They are so sweet and personable, i'm so grateful for the people here who helped me get back on the road !!! read more

Arrived at 730 for our appointment. We were greeted by a Friendly staff. Our cars were taken to the service area oiled was changed. The seating area was extremely clean. read more

I went here this am for an oil change and general check over of my 2015 Silverado. I waited while it was being serviced and it didn't take long at all. The place was very clean, even the restroom, and everyone was very nice and respectful. I will definately be back. read more

One of the Best Automotive Repair Shops I have been to in Pensacola , they have handled our fleet maintenance on our commercial vehicles over 20 of them and one of my corvettes came in for service not to long ago . I have had nothing but great service and upfront honest prices from this company with a fast turn around time getting my vehicles back to me . Highly recommend Gary Sapp Automotive read more

Not recommended. I supplied the trailer plug and I was Over charged to replace a trailer plug on a truck.

I've been a customer for about 7 years. Gary and his team have been incredible every time I have gone there. They go above and beyond. Gary's expertise is outstanding with many certifications. read more

Gary Sapp Auto charges a 3% fee for using a credit card. I think that is disgusting! The service on my truck, the staff, and the turnaround time was very good. Very good. Be certain you understand that if you do not pay cash you will be charged a fee. I find that insulting. I will find another shop for my future automotive needs. And I will tell everyone, everyone about the fee! read more

Recently, I had my Jeep serviced here. The website advertised Military discount...I wasn't offered it. They charged me over $600 to replace the front wheel U-joints. I needed it done because I was about to deploy to Afghanistan in a week. I didn't want to leave it like that for my wife while I was deployed. After checking with several other shops in Pensacola, the average fee is less than half. Good work, but expensive and unhappy that I wasn't offered a military discount as advertised. Update: from 2 stars to 4. Owner Gary Sapp personally reached out to me (03JUN2021) and offered to reimburse the Military Discount... nice touch. Thank you. read more

Amazing service and quality. Makes the customer feel heard and takes time to make sure things are done right.

I have been using Gary for my Motorhome service, and when making an appointment my Rv has been finished before I can go get lunch. It's nice when a automotive shop honors your appointment...thanks Gary for being there for us... read more

It has been a while, but Gary and his crew was my go to for fixes on my motor home, 40 ft long Monaco engine and body work with a reasonable price on anything I had problems with. Thanks Gary! read more

What a breath of fresh air it is doing business at Gary Sapp Automotive! Knowledgeable, professional, honest, thorough AND priced accordingly! I will use them for all my future car repair needs! read more

I have been going to Gary for several years and he and his entire staff have always been reliable and gone above and beyond to take care of our needs read more

Wonderful customer service and got the job done quickly and efficiently. Thank you, Gary!!!

Gary has been maintaining my fleet since I opened my business. His crew has pulled me out of multiple jams and always known the best way to fix a problem right the first time. read more

Doug at Gary Sapp's has been assisting me with my vehicle repairs/maintenance. He and the technicians are awesome. I could gush about this place. They've done my 70K service, oil change & fixed my back hatch. Oh & I love their VIP, Diesel. read more

Tyler with Gary Sapp's Automotive was very fast and efficient coming to check out my truck when it wouldn't start. He arrived in less than half an hour, and found my battery was bad. Tyler had a new one installed promptly. I couldn't ask for better service! We really appreciated it! I even made it to my appointment on time. :-) read more

Battery died in my Mini Cooper and AAA recommended this dealer. Called and they had the same battery and I drove right there and it was installed immediately. Everyone was polite, knowledgeable and fast. Thanks to Yelp reviews for making me feel good about trying someone other than the Mini dealership which would have charged me an arm and leg. read more

Just had a very pleasant interaction with Andre who came out to jump then replace my battery. He was friendly, funny and everything you would want representing your company. He made a crummy Monday turn into a very positive experience. What a great employee you have! read more

Gary SAPP automotive is amazing. My daughters jeep kept having front end problems and I taken it to two other mechanic shops that said they repaired it but it was never repaired to my satisfaction, it's still had a shake and pulled. They got my vehicle in promptly called me with an estimate before doing any repairs and at the end of the day the vehicle was finally fixed correctly. This is an amazing automotive repair shop in Pensacola Florida and I would recommend it to anybody. read more

Horrible especially with having to buy parts in order to even get my vehicular inspected that is very disheartening.

Very professional and friendly. However: I recently took my 1995 Chevy truck there to have the ABS bled. I had replaced wheel cylinder and had also notices defective axle shaft seal at the time. ABS are difficult to bleed. I had already gone through a quart of new fluid w/o success. I still had about 2" of "mush" peddle. I had used a suction device to suck out old fluid. I decided to take truck to a professional to bleed brake system. I put "brown" old fluid back into MC reservoir just to get it to Sapp, expecting new translucent fluid to be added. Sapp charged me $117 bucks to bleed ABS and informed me of leaking axle seal. I drove out of Sapp's lot and notice same "mush" in peddle. At home, I examine reservoir, which still had the same "brown" fluid and reservoir hadn't been topped off. Humm... read more

The worst customer service for anyone they don't already have standing relationships with. Walked in to ask about getting my belt replaced ( I knew it was the belt, as there was a shop that told me it needed replacement a few weeks back...they were booked so I went to Garry Sapp Automotive) I can't believe how poor their customer service was, it was like walking into a room you don't belong and asking for something they don't do. Here is how it went down: Me: Walk-in (and the lady and man behind the counter gave me blank stares like they didn't want to see me there...) Lady: Can I help you? (In a frustrated tone) Me: Yeah...I need to get my car's belt replaced (I'm wearing a mask) Lady: *frazzled as if I had asked for a complete engine replacement* Me: I would like to know a couple of things, what the labor cost would be, and once known how much the belt will cost. Lady: Well, I think it's $50 for the first half-hour then the full hour is 111.27...(looks over to the guy sitting down on the phone next to her as if she didn't know the answer fully) Lady: How much is the full cost of labor? Guy: Yeah it's that... Me: Okay... Lady: *Sighs* Can you drop it off and leave it with us? (still frustrated tone) Me: Sure....as long as it can get done today, if not that's okay but I'll need my car later today. Guy: OH NO, we won't touch that today. Me: Okay, thanks anyways.... (slowly walk out) Them: No response (not even a: "hey let's book you for tomorrow so we can still get your business.") My issue here isn't the conversation...my issue is the lack of hospitability and customer service with the lackluster/frustrated attitude toward a new customer. Neither employee looked like they cared enough about the random customer who needed an hour worth of work done. You know who you are and here is the kicker...they won't care about this review either nor will Gary Sapp himself reach out because it's not worth their time. They have standing relationships with big named companies and other people and at this point, they don't care if they have anyone new come into their shop. I won't be back. read more

Took daughters Armada in for AC service. I needed AC before my drive to Tallahassee. They got it done in 24 hours! Great service great price! read more

Car was towed here when we broke down 200 miles from home. A 2010 Volvo with a burned up ignition coil. Gary and Heather were very courteous and professional and had us back on the road within a few hours. Even brought the car to us at the hotel. We really lucked into a great outfit. Can't recommend them highly enough! read more

I ended up at Gary's through AAA, I needed my dead battery exchanged, which we found out was discontinued. They went out of their way to search around town and find one that would fit my car, had a worker bring it to the shop so that I can have a working car that same day. Genuine people, genuine service. I highly recommend them, esp. if you're just a girl and have 0 knowledge of cars, engines, etc. read more

Amazing service! We are from out of town and trying to get back home. They towed us to the shop and it was 5pm. The owner looked at my husbands truck and diagnosed the problem. And fixed us super quick! Guy who towed us was extremely nice. Definitely recommend!! read more

I needed a tow but didnt have a ride back to my car. James Mercer came and picked me up and even pointed me in the right direction as to what was wrong... He was very professional and friendly... Id highly recommend their service to anyone. read more

I have taken my own vehicle and have referred my friends and colleagues to Gary Sapp Auto. Being female, I am often a bit intimidated going into an auto shop. Gary takes the time to thoroughly explain his recommendations and will go above and beyond to make sure it is done right. Thank you Gary! read more

Trustworthy...on task. We find Gary Sapp the "go to" person for automotive needs.

Best automotive around! Thank you James, you changed my tire and followed me to the tire shop when I had my children in the car!

They charged me 1185.00 and in 3 tries to get the water to stop leaking from my motor including a $295.00 hose assembly which on the internet most expensive one I found was $79.95 thats quit the profit. I had to call them day after day to get any information on what was happening....I do not know if this is fixed still, its only been a few hours but if it isn't I am stopping payment on my cards and taking it elsewhere. I do not feel like they really cared if they fixed the problem but only how much they could get from me...congrats guys you got me. Never again...I believe a good example of their service and attitude was written on the cashiers scratch pad, it had a phone number then the words F&CK YOU written...Nice. I take care of my vehicles as best I can and wish there was a local place that understood people like myself would be loyal clients if only they found a reputable mechanic, for me GARY SAPP is not that place and its unfortunate for me and people like me. read more