Best smoke shop in town and The lowest price in the town best customer service they have everythingread more

I want to start this review by saying I started coming to this smoke shop because my dad has been…read morecoming here for a while. My experience has been great so far up until today. I purchased 2 vapes yesterday, 6/21 and one of the ones I bought stopped working after I used it for about 10 or so hits. I figured it's quite common since these things do break from time to time. I came back looking to exchange for a new one, since it stopped working not due to my negligence but faulty equipment. And the brand of device I was trying to exchange has a clear tank on it so you can see how much e liquid is left. Like I said, I used it for about 10 or so hits so it's literally full. The worker told me that since I used it, I can't exchange it because it's my fault it broke. He reiterated the fact that these devices, or this particular brand "doesn't break". He asked me questions like, "did you drop it" or "what did you do". So he let me know he'd give me a discount if I wanted another one. Keep in mind, I've been coming here every week and spending $50-100 every visit for the better part of 6 or so months. My dad comes here every week and spends the same. I figure since I am a customer who comes so frequently and spends close to $200 a month here, they would accommodate a replacement for me. Instead, he smirked in my face as if I were lying to him about the device breaking. This place didn't just lose 1 loyal customer, but multiple due to this instance. I could easily afford another pod/vape, but the customer service was unacceptable. Below you'll find a picture of the device I have for reference, the pod pictured is an old one but just wanted to give reference as to what I'm talking about. Safe to say, we will never be coming back here. Many other places you can choose from.

Today you earned my business as long as you're open. What you don't know is that I have been going…read moreto Santa Clara St for as long as they've been open even though you're closer to me. Today they gave me a hard time for a very honest return. Hence I came to your store. Your server was kind and helpful. When we realized that you didn't have what I was looking for, she offered me a small discount to make things work. It's the service that has earned you a loyal and gracious customer.

Stumbled upon this gym not too long ago, my boy has the exotic snacks, drinks, even new wraps that…read moreI discovered call loose leafs, gonna be replacing WOODS real soon. Keep feeding the streets with the exotics and wish nothing but success!

Absolutely the best place in the neighborhood for flavored vapes and tobacco. I know they are…read moretotally illegal but these guys have them and are totally willing to evade the law to get one in your hands. Even my 14 year old scores here. Super nice dude behind the counter is always helpful.

Great selection , average prices . It was fast and convenient but parking sucks being it's in…read moredowntown and it's limited ...if you get a spot near . You are in luck!

One of the kindest gentlemen will ever help you when visiting this smoke shop. I was visiting from…read moreArizona and he has provided the most courteous and most thoughtful experiences I have seen to date. If you're traveling and need anything, this is 10000% the place to visit. I will definitely return if I'm in the area and I've only recommended this place in all of San Jose. You will not regret it

So first off all , this spot has been my home shop for a few years now. These guys are seriously…read moresome of the best in the business. From all the flavors they offer to the amazing prices. This review has been long in the making. Every time I go in I'm treated like family. All the staff keep it real. Friendly chats about whatever topic to serious discussion about life, you get it all with this shop. They're experts with everything vape of course and they never make you feel like an idiot when you have "Newbie" questions about vaping. Some shops give you that vibe man. You know what I mean. They've taught me a lot. That's an experience you rarely get with a business anymore. I've been hooked lately on their house juice, Cola Man. I seriously suggest it to anyone. It's on the mild side with the nicotine, and that's exactly how I like my juice. No harsh flavor, just pure bliss with that cola taste. Try it! Keep up the amazing business guys. I can't tell you how much It's appreciated. I know many people feel the same way. Peace

Woman who helped was super nice and informative :) def coming back. They had a very wife selection…read moreof what I needed at a very good price as well

420 Smoke Shop is one of the best spots in San Jose. The store is clean, organized, and always…read morestocked with what I need--glass, wraps, accessories, you name it. The staff is super chill and helpful without being pushy, and they actually know their products. Prices are reasonable, and they usually have good deals or discounts. Whether you're grabbing something quick or browsing for a new piece, it's always an easy, pleasant experience. Highly recommend!

The petite fun size Latina that works here only reasons why I go back sexy as hell price are ok,…read moreproduct ok but her is great. Stop playing girl,give this thug a try!

The service was so great. The whole place looked very clean and lit . The two ladies were so…read morewelcoming and offered different suggestions when I was looking for a very specific one. They're also open late and they have really good deals for vapes :) I didn't get a chance to get the girl's name who helped me out, but she was so kind and knowledgeable. She was also very pretty haha I gave them a call prior and even over the phone, customer Service was very good. Definitely telling more friends about this shop. She also threw in a little freebie, which was so great! Thank you so much for such a great service. Ended up getting two new vapes!

Awesome products and prices. Knowledgeable and friendly…read morestaff. Badass fish behind the counter.

Good selection, but could be a little nicer. The interior is also super dark, I did a double take…read morewhen I walked in. The space is not welcoming or friendly.

Came here looking for a new piece because I was wasting too much bud rolling Js and this place…read morepopped up so I decided to stop by here. They have hella different pieces to choose from and some nice prices as well. Did not leave disappointed. My guy working tonight was nice and friendly. Chopped it up for a bit and gave me a free sticker. Definitely will be back when I need some new glass!

This was easily the worst smoke shop I have ever been to in San Jose. This place makes Spartan…read moreSmoke Shop look decent. The worker was completely rude and dismissive. The shelves were dusty and everything was messy. It was too hot in the establishment as well. He was more interested in the show he was watching than actually helping a customer. Nothing was in stock. I asked if he had a certain vape in stock and he says "whatever's there is there." So yeah. I'd suggest hiring new staff or just closing down completely. Will never return to this sorry excuse of a smoke shop.