Service person was knowledgeable and friendly, gave us her complete attention. Recommended new products. We're out of town but would like to visit here again sometime. read more

I love this place. Huge selection of rolling papers and glass. The staff is super helpful as well. I've dropped by on several occasions for some emergency picks up when it came to papers. I love that they have a big selection of RAW products as well, those are my favorite. I'm usually in and out within about 5-10 minutes, but lately I've been a little curious about some of the papers they carry, especially the Juicy Jay's. Love those things! Thank you for a pleasurable experience every dang time, Hot Box! Love you guys! read more

Good selection, good prices, and friendly customer service. Overall, good vibes. I would definitely be coming back.

This place is so close to my house, which is why I love going here. They have such a wide collection of everything you possibly need. The service is great as well. It's small and easy to miss but it's a great place to shop. read more

This is the best smoke shop in Santa Clara in my opinion, the employees know what they're talking about which is good because you don't want no half ass help from someone who doesn't know that they're talking about. Every time i walk in it's always good vibes and music, never had a bad experience at this shop. They also have an instagram page (@hotbox408) where they do giveaways and deals almost every month & they do polls which is always fun to participate. this smoke shop treats every customer like family. Keep being great hotbox! read more

Came in today to browse and Dez was friendly, helpful, and patient while I looked around. The Hotbox is my go-to shop for their selection, great prices and dope service! Be sure to pay them a visit for all your smoking needs! read more

Disappointed.. but first off let me mention that I usually really appreciate this smoke shop. The loyalty rewards program of course is a good incentive and even if I'm not sure about what credit they give back LOL it still makes me feel good. The staff tends to usually be very chilled back and hey, the names pretty awesome right ? ALRIGHT NOW... When I go here, I'm usually buying my Roach clips, maybe a simple weed pipe, the butae, things on this smaller and, even though they do have a very great selectiorn of merchandise and other fun knick knacks. HWEVE last night I went in to buy a glass dab bong, I was looking for one that my cousin wanted to use interchangeably but I had it feeling they would not be satisfied so I made sure it was one I could also use. I got this cute tiny pink one and needless to say, she wasnt keen to my choice. So here I am home smoking ONE Day later ...and my nail/ banger part just broke off. It seems like it was dinged before because I noticed there was a slight crack when I had gotten it but I figured it was just the paint chipping from the inside.. I guess I was wrong. Now I gotta wait for my cousin to come try to salvage this or throw away an almost perf piece read more

Hot Box Smoke Shop - Broken glass dab after 1 day - Tobacco Shops Near Me - Santa Clara, California

Much better people who work there now . Prices are ok but they are fully stocked with whatever u need

One of the few places that has good homemade cigarettes tobacco. Good price and service.

Another thriving Arab business They have great inventory A lot of the older fashioned things you would find in newer shops read more

I came to this store and got some platinum maeng da tea and it is a good product and very friendly staff. read more

Hot Box Smoke Shop - Really good tea - Tobacco Shops Near Me - Santa Clara, California

The Dutches were so dry they crumbled in my hands. Major let down. Was really looking forward to it. Bummer

This place really puts the GoN in your BoLa. Clean, professional and courteous people. I needed help with a product and the owner contacted me from another state to help me. I mean, if that's not customer service, I dunno what is. So if you're lookin for a GoNboLa, or a BiLLbooLa or even just a LooLa, scoot on down to this smoke shop. read more

The best smoke shop in the bay!! Customer service is top notch, along with product knowledge that is unmatched. I can't tell you how many times I've struck out at smoke shops in San Jose/Santa Clara, but not anymore! Braheem always takes care of me and the team every time, you guys stop wasting your time anywhere else. read more

Hot Box Smoke Shop - Storefront inside view - Tobacco Shops Near Me - Santa Clara, California

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Answered all my questions and decent prices. I highly recommend this smoke shop. If you are looking for a good smoke shop in the south bay area, this is the spot! read more

Hot Box Smoke Shop - Tobacco Shops Near Me - Santa Clara, California

awesome ass staff and they always have what I want in stock! Everyone's willing to help you out and have a genuine conversation with you, every time someone asks me where they should go, I always send em here! read more

These guys rock, I made a big hookah and accessory purchase and they really went the distance to get me the best quality gear and even threw in a 20% discount. They are rock solid and totally throwing down with the blessings. Will be back! read more

This place is cool but the man working was rude and couldn't answer questions about the products. Maybe he was stressed because he was by himself but whatever. Don't know his name but he had braids that started on the top of his head. read more

Great selection of papers, glass pieces, and other novelty items. Prices are reasonable and I receive great customer service every time I go in. Associates really take the time and ask the right questions (size, price point, features) when you go in looking to buy a piece or bong. Honestly best smoke shop in Santa Clara IMO read more

I came here to buy a new vape pen. Moe hooked me up woth a great deal and an amazing product. I told him that I need to quit smoking cigarettes, and I needed alternative to it. I also told him that i dont like charging the battery every 2 hours; he gave me the new Ego twist 2200 mAh battery and the Kangertech tank. Now, i smoke only 1-2 cigarettes a day instead of a pack and a half. What a great product. The pricing was very great and on top of that, they still gave me a great price. the service and the staff are great. read more

Hot Box Smoke Shop - great simple sign - Tobacco Shops Near Me - Santa Clara, California

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I have been to other Smoke Shops here in Santa Clara and San Jose ... I LOVE THIS PLACE ... I WONT GO ANYPLACE ELSE ... Hot Box is absolutely the best of the best ... There prices CANNOT BE BEAT ... I have never found lower prices anywhere else and their Customer Service IS REALY TRULLY 5 Star, no bs, no joke!! read more

Major shout out to Nate for helping my boyfriend and I out today! He was super patient with us and really helpful, we went in going in for one thing and we walked out with some real gems. Hot Box has some awesome items and they're customer service is dope, we really enjoyed our visit and we'll be coming back for sure! read more

By far my favorite smoke shop!!!! Five star friendly staff makes sure you are given the best deals. They have juul!! I always find the best pipes here. Durable ones that last me forever until I end up losing them. They have all the coolest little helpful gadgets you didn't even know existed. And for special occasions they sell GOLD plated blunt & joint papers. They also sell stylist hats& T shirts. I even go here just to look at all the flyers of cool upcoming events & business cards they have by the door. Let me not also forget to mention the fish tank with pet turtle. Very cool atmosphere that has everything you need to have a good smoke. read more

Came here looking for a bong and definitely got the help I needed looking for one! I really liked this place, it was clean, organized and they have a huge selection to choose from. Unlike some smoke shops I've been too. Unfortunately I forgot the name of the person who helped me but I really appreciate the welcoming customer service and recommendations. I do see myself coming back in the future. This place is right on El Camino and parking was kinda tough but I promise you'll be leaving hella happy and content with what you come out with! read more

Great customer service, this was our first time here and they have everything you need for your hookah. When you check in with yelp you get a 15% discount. Thank you to the guy who helped us get exactly what we wanted. I do recommend shopping here. You'll find pretty much anything you need. read more

Never go there to buy a hookah. Went there on a Saturday night and bought a hookah for a party at a friends place - the shopkeeper seemed really nice but the hookah was missing so many parts and even had few duplicate parts. Called them next morning- was told to call the next day because the supervisor was not there. Even after explaining the situation no effort was taken by the employee to ensure that i was contacted - anyways - spoke with the supervisor for next 2 days - she said she will ensure that the parts were there and I can have it picked up. As I dont live near the shop but was visiting, I had to send my friends in to pick up the missing parts. Luckily I had told them to double check that I all the parts were there - guess what - they were still missing parts even after the supervisor said she had the parts ready for us to pick up ( she had asked for pictures and I sent them for her to figure out missing parts) and the shopkeeper couldn't even get the hookah together. After insisting they gave us the refund but it was so much hassle and never had such an experience from any shop ever. Very disappointing. read more

Hot Box Smoke Shop - I had to keep contacting them and then she said she THOUGHT she had told me to pick up the package - which again was missing parts yet again - Tobacco Shops Near Me - Santa Clara, California

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So I went here like a month ago, and been using my rig I got there every day. I think her name was Liz, the one who helped me. She was great! Patient and nice and literally everything she suggested was perfect! read more

I love this smoke shop I go in every once in a while and my girls who work there are EXCELLENT they make sure to help me right away and when im not quite sure what I'm looking for they give me their best suggestions and try their absolute hardest to make sure I'm satisfied (: the prices are very reasonable, the pieces are absolutely amazing and are good quality and most importantly the staff is always ridiculously helpful AND THEY HAVE A TURTLE if ya'll are going to any other smoke shop DON'T stop wasting your time at other shops hot box is the place to be read more

Was looking for a quick fix bowl cause I broke mine and stopped by hotbox. right away walking in the atmosphere was really mellow and welcoming. the girl working greeted me and told me to let her know whatever I needed. she was personable and genuine which was refreshing. she helped me find a piece that I'm absolutely loving every minute using read more

This place is the tits . We called ahead because on Yelp it said they were closing at 10pm . Maps said we were gonna be there at 9:55pm , we asked if it was cool and dude was like "yea we'll stay open for you , don't worry about it " . HANDS down best customer service at any smoke shop I ever went to , we were choppin it up for a while too . They're stocked and knowledgeable as hell . We got everything we were looking for and more LAST MINUTE on a Monday . Come thru, this the spot . They got hyphy juice too . read more

PSA! Every smoke shops should have a guy like Sam working here! I parked right in front and he was already greeting me as I was getting out. I live down the street and this was my first time at Hotbox, but Sam made me feel like I was a regular. I was there to inquire about the Juul. His knowledge of the product, plus the good vibes and energy that radiated off Sam and the atmosphere of The Hotbox Smoke Shop is definitely enough for me to come back, and refer all my friends and Family! Yeeeee! read more

5 star. First timer. Highly recommended. The gentleman behind the counter was very helpful. I was looking for some tshirts since the mall was closed. He got me a aztlan black tshirt clean with the discount $5. Got a couple other fly items for a great deal. Definetly coming back for all my hotbox accesories read more

The bf wanted to pick up some stuff and found this place nearby. Way down El Camino. Super old area. But hey, if we hadn't have come here, I wouldn't have noticed C & J's Sports Bar on the corner! Not super friendly but great customer service. Lots of selection from hookah gear to pipes to cloves. I could have stayed longer...it smelled so yummy from the hookah that was burning. I hate smoking...but I looooove the smell. I'm addicted to second-hand smoke. read more

Braheem was so nice and patient with helping my girlfriend and I select a great hookah tobacco. "Tangerine dream" is as good as he said. Highly recommend this shop as the prices are fair and the people friendly. We'll be back again:) Disregard the previous review as it was not done by a customer. read more

Been looking to get a new water pipe. Luckily I found this spot. Found the one I was looking for! A nice little diamond glass with a deal! All thanks to Shazard and Braheem. Definitely a place of business and variety! Worth the drive as they are very patient and appreciative of their customers. Can't wait to go back for another piece!!! read more

Hot Box Smoke Shop - Glass on glass with an ashcatcher what a deal! - Tobacco Shops Near Me - Santa Clara, California

A couple of real honest guys running this place. I may be biased because I live so close but from day one Muhammad and Co. Have been taking care of all of my glass and paraphernalia needs. Honest competitive rates continue to bring me back and for repeat customers they tend to throw something in to sweeten the deal. Anyone giving a negative rating probably was just trying to take advantage of the shop and failed to do so. SUPPORT the small guys! read more

Hot Box is by far the best Smoke Shop in Santa Clara and quite possibly the Bay Area, I was very impressed by their selection of cigarettes and vaping products in particular. They had cigarettes in stock that I haven't had any luck finding anywhere else in the Bay Area. They also are far superior to any other smoke shop when it comes to carrying the newest vaping products. I was very impressed by the fact that they carried the "Cloud Beast King" Tank by Smok. No one else has this in stock within a 30 mile radius from what I have seen. In regards to customer service, Braheem was extremely friendly and helpful with assisting me and getting me anything I needed. He was extremely professional while being an absolute pleasure to talk to. I won't be going to any other smoke shop from now on. I highly recommend this place to anyone, you will not be disappointed I guarantee it! read more

This was my go to place when I worked in Santa Clara Staff helpful and friendly. Good supply of glass.

Undoubtedly worth 5 stars...I visited this shop for the first time yesterday and the shopkeeper was really nice and patient, helped us in picking up good hookah and gave helpful advise that actually worked. The coal that we picked up did not work he was kind enough to take that back and proactively give us other coal that would work with our cooking range, without any cost. He also gave us 15% Yelp checkin discount of which I was not aware. I was worried for being cheated in the smoke shop looking at reviews for other smoke shop and hearing few of the experiences of friends, but this shop made my 1st time hookah buying experience really wonderful. read more

I would like to officially amend my review that I left earlier this evening. I admittingly wrote a review saying that I was disappointed with this shop. I did say that I had been coming to this place for years and I have always been nothing but happy with this establishment and always love coming back and giving them a business. You can read my first review cuz I left it after this one but I completely retract the negative things that were said. I only retract them because of the actions taken by the owner and the staff in light of what my review was about . I've used Yelp for a long time and I try to be as honest as possible. I have written many positive reviews and I've written many negative reviews. Never before tonight have I had the owner of an establishment so quickly reach out and message me about the incident or should I say mistake that was made and do everything in the owners power 2 fix and make up for the mistake that was made . Like I said in my previous review I too am a business owner and value the businesses that I have and have sold successfully partly because my business is a reflection of the work that I've done and the passion I put forth. I got to see that in another business owner tonight and it really was an amazing thing to see the owner of the hot box is a very good man that's a very good business owner and he knows the value of the customer and how much they mean to your business . One thing that I do have to make mention of is the fact that in my last review I did mention a mistake that was made by the staff member that was there but what I failed to save was even though a mistake was made I was given the best customer service by the employee that was there. I would rather have a ton of clerical errors as long as I have employees that are providing phenomenal customer service. Make right by their customer all well providing great customer service is phenomenal in a business and I hope that the employee to help me tonight sees this review and knows that I appreciate anybody who can give that level of customer service. read the post that I previously put that is following this but know that it is not a true reflection of the business itself just the result of a simple error that anybody could have made but it took two very big men own it and make it right. Wow how disappointing. I have been coming here for years especially when I used to live in Santa Clara and I've always love coming to this location I've always enjoyed the atmosphere and the interactions that I've had with staff. Interaction that I had which is tax day was a good one except for when I saw my bill. I did the check in for Yelp to get the 15% off offer on your purchase for checking in. There was no other stipulation it just said 15% off your purchase. To me that would mean the entire purchase but that's not what happened one of my items was 15% off not the two items I bought. If there were going to be stipulations to that and that should have been stated in the promo on Yelp. Being a business owner myself that is very bad business and build a very bad reputation for your business. Like I said in the beginning how disappointing it was to walk out of the store feeling slightly swindled read more