I stopped by this shop around 11:25 a.m. and it was closed with a sign saying "be back in 15…read moreminutes." After waiting a bit, a female employee came back, took the sign down, and went behind the counter. I walked in and said good morning but didn't get any response. I told her I was looking for disposable vapes and instead of explaining anything, she just tapped on the glass display. I moved a binder so I could see what she was pointing at, and she immediately moved it back and said, in a very condescending tone, something to the effect of, "That's a menu...use it." There was no explanation that the binder was a menu, and the whole interaction felt rude and awkward. Tapping on the counter and expecting customers to just know what you mean isn't good customer service. Use your words...On top of that, the prices are high. Between the attitude and the pricing, I won't be coming back.

Short guy with a little thin stache and beanie had a very rude demeanor. I went to ask him about a…read morevape flavor and as i was asking him i accidentally called the store. And i said, "oops sorry for calling just now". He shrugged his shoulders and laughed as if it was odd to call a vape store prior to coming in. I was very confused as to why he laughed at me for accidentally dialing the store. (I had just called to confirm they sell flavored vapes). And then the guy goes you called the store before coming in? And laughed again. I'm not sure if he's autistic but he needs help with how to speak to customers. Something is very off with him... He also argued with every thing i asked and looked at me like I'm weird. (I am working on my home and doing construction, so i might look dirty/rugged). This guy is super condescending and very rude. Wouldn't go back.

So I wasn't intentionally looking to purchase anything or seeking anything in particular at a smoke…read moreshop and really was just waiting on someone to finish with their X-rays around the corner, but man this place is a beauty. Omar, the staff behind the counter was very friendly and didn't crowd me or try to push or make me buy anything. He let me just take a look around and bide my time till I find something, if I find something. I found several things that I wanted and I had to stop myself from dumping a load of cash onto Omar's hands before things got crazy. Nah, I joke. I paid with card. I plan to come back next time money comes rolling in the account again. There's a beauty that I need to come back for and it, and probably most of the glasses are made with preciseness, elegance, unique designs and forms. Seriously, there are stuff I've never seen anywhere else like this one beauty I have my eyes set on. This place opened just a month ago and I already like the ambiance and simple yet exclusive and welcoming feeling by just walking into the place randomly and surprisingly coming out of it with something and very happy about, even though it's not the beauty I have my eyes set on, but I'm calling this item "little beauty" and very happy nevertheless with my purchase and Omar's welcoming and informative and non-have ring selling approach that made me NOT feel awkward or out of place like some other shops kind of do with their regulars. I've mentioned this place to some friends and I'll probably bring them over to take a look. I hope this place continues to thrive and maintain this type of ambiance and friendly/welcoming feeling approach to all customers. *for the purpose of personal privacy, my specific item won't be mentioned or an image won't be posted.

The smoke shop has everything you need! We always come for wraps and lighters the employees are…read morealways very welcoming.

Amazing customer service! The lady working named Wendy at the shop was incredibly kind, patient,…read moreand knowledgeable. She took the time to answer all my questions, gave great recommendations, and made the whole experience welcoming and easy. You can tell she genuinely cares about her customers. This is the kind of service that makes you want to come back. Highly recommend stopping by if she's working!

The service was so great. The whole place looked very clean and lit . The two ladies were so…read morewelcoming and offered different suggestions when I was looking for a very specific one. They're also open late and they have really good deals for vapes :) I didn't get a chance to get the girl's name who helped me out, but she was so kind and knowledgeable. She was also very pretty haha I gave them a call prior and even over the phone, customer Service was very good. Definitely telling more friends about this shop. She also threw in a little freebie, which was so great! Thank you so much for such a great service. Ended up getting two new vapes!

Got a Volcano yesterday! The service of this place is unmatched. Shoutout to John. They will always…read moreget my business

I bought two vaping devices three weeks ago. One ran out of power after just four days, and the…read moreother only lasted six days. I feel like I've been ripped off. I definitely do not recommend them.

Mixed reviews when the owner isn't there the service is great. When the owner is there expect him…read moreto be talking on his cell phone barely acknowledges you and he's usually a grouch.

The guy with glasses has no manners and is talking super loud on his phone while customers are…read moreinside the shop. I was asking for a vape flavor and he said "if you buy 2, I will give you $60 for both" I told him other shops charge 2 for $40 and he yelled at me saying "I'm not going to argue with you, you can buy it there" I'm glad I didn't buy it there

IRIS is great. She always helps me with a deal on the Arizonas. I appreciate how Iris has a great…read moreselection of good valuable products. This is my go to for smoke shop essentials! Thank you IRIS for your customer service and professionalism!

Horrible service usually an Indian guy working is very helpful and giving me great suggestions and…read moremaking conversation with me always instead a lady with short hair was very short with me and when I asked for recommendations she was no help whatsoever I didn't even want to get what I usually come for because she made my experience horrible. I'll only come for him never her again. Whoever's in charge should consider who they hire that represents them as a company.

Guy sold me 2 broken vapes and tried to explain to me why I couldn't return it. His friends hang…read moreoutside and heckled me as I walked in. Don't come here. Give your money else where

We've been visiting this store for a few years now and since the first time we stopped for in this…read moregentleman's store, he's treated us with the utmost respect and has never had a problem with answering all of our questions ( no matter how stupid they might have seemed), giving us the information we need to make and educated decision. Or hats off to the owner who never seems to take a day off ( thank God) See you there soon!

Been coming here for years. Jamal is super knowledgeable and helped me find the perfect setup for…read moremy needs. They have a great selection of vapes, juices, and accessories at reasonable prices. The shop itself is clean, well-organized, and has a welcoming atmosphere. Whether you're a beginner or an experienced vaper, this is the place to go. I'll definitely be coming back--highly recommend!

I've been coming to this place regularly for CBD gummies. They have a pretty wide selection and…read moreusually have what I'm looking for in stock. I was in there the other day and figured I'd try a new product vs the one I usually get just to try and see how it works. I figured if I dont like it then no biggie, I can just go back to what I usually get. The clerk turned me on to some CBD sour gummy worms in a jar for $35. Which is not bad for a 2 week supply. The gummy worms turned out to hard and stale, which wasn't cool. Because I had already opened and ate a few, I knew I wasn't going to get a refund or exchange. I noticed the lables on the jar didnt have a MFG/PKG date or an expiration/best by date. When I go to legit dispencary, they have dates on their products. Maybe this place should think about doing that. Other than that incident, this place is solid.

This review is strictly for Mona. I have been here a handful of times and she has always been…read moreawesome. She is helpful and I definitely appreciate her suggestions. The shop is a bit hidden and the name actually says first class vape shop or something along those lines but don't let that confuse you(as it did me) and head on in! Lots of fun stuff to choose from, hopefully Mona helps you!

Always come here to get my stuff and they always come in clutch. They got everything. Awesome place…read more!

Mad props to Budtender Savannah who is always respectful, courtesy and will take the initiative to…read moreserve you and pull your order if she sees you standing idle too long. I am grateful for her presence, always.

UPDATE | After my review was posted, my pickup order was declined yet my ACH was still charged…read more(documented and disputed with my bank). I also received five unsolicited calls from management attempting to move this off written record. I've been a loyal customer of Elemental Wellness for over a decade, but the service has sharply declined this past year, and today's experience was the final straw. What Happened: * I placed a delivery order scheduled between 12:00-2:00 PM and stayed home the entire time. * I received no text updates, despite requesting them in the additional notes. I received no call even though they stated that they did call me, and no one rang my doorbell for a delivery order. I received no email update that my order had been cancelled either, just that it was on time and would be delivered in the requested timeframe. * At 2:15 PM, with no delivery or communication, I called the store. The associate was rude, accusatory and claimed the driver arrived and called me at 12:38 PM, which never happened. I received no call, no text, and no doorbell ring. I did receive an attitude, hella "sorry's and reprocess the order yourself." I reprocessed the order myself, I requested a supervisor and spoke with Sylvio, who assured me the order would be reprocessed and that my phone number was accurately updated. Frustrated, I submitted a one-star review detailing my experience. After that, the order stayed in "verify" status for over an hour, which is far from normal. I eventually canceled and reordered for pickup, and the same delays and lack of confirmation happened again. This experience shows a petty and careless attitude toward customer feedback. It's clear that Elemental Wellness no longer values customer experience, and I'm extremely disappointed. I will be taking my loyalty and business elsewhere.