An excellent selection--the cigars are stored properly. The shop owner is a truly passionate…read moreindividual who genuinely loves his craft. We had a pleasant chat, received expert advice, and left with the very best impressions. We wish you continued success and prosperity! For three years now, I have purchased my cigars and cigarillos exclusively from this shop. The products are consistently of excellent quality, and the prices are as low as they get. If you are an experienced connoisseur of flavorful, aromatic--and, most importantly, natural--tobacco, then this is the place for you. If you are just starting out, they will be happy to assist you with your selection. Experiment to find your own personal taste--the variety here is extensive. It's a shame that reviews are limited to just five stars; oh well--I'll add a sixth one myself!

In my 40 years of cigar lifestyle and etiquette in customer service, this shop lacks neither. I…read morehave been to this shop over the course of 5 years and my recent and last purchase will end due to a small in stature and intellect hipster man boy who doesn't know the first thing about customer service and was extremely rude. I now work in the cigar industry and can tell you as a cigar lounge manager I would not give this shop the time of day until they clean up their act. Or find a new store clerk. Preferably one with manners and knowledge of cigars and customer service! Avoid at all costs.

I have been to many many smoke shops... None that care like a gentleman named Jacob has ever shown!…read moreThis gentleman answered my call earlier in the day While I was in search of a part for my vape which at that point seemed hopeless and he so calmly told me to "come in".... "you never know what can happen".... Well I showed up and walked inn... Just so happens Jacob had my pod and I walked out skipping I was sooo happy to finally be able to use my vape again! I almost forgot I also purchashed an e- juice calEld Tortoises...wow

went in to buy a replacement coil for two different smok vapes I have and the employee working at…read more230pm Monday the 19th first of all didnt even know there was a whole shelf of smoke coils for sale and when I found the shelf and asked to look through the basket to see if my sizes were available I was told I couldn't look through the basket and he wasn't going to look through it for. me either. so whatever employee you have is actively losing you sales. I wouldn't keep an employee like that around.

Use to love coming here. They use to have cartons of Marlboro Reds for 29.99…read more You can smoke inside this joint and if you work here I think you HAVE to smoke while your working. Every person behind the counter EVERY TIME I came in here (50+ times) was smoking.......Sweet Victory. I'm gonna need to start up again I miss this place there's nothing like standing in line behind the guy in a wheelchair with an oxygen tank who removes his mask to tell the clerk in his raspy 50 year smoker voice "2 cartons of pall mall non filters and pack of orange zig zags please" Just to end up behind the same guy in line at rite aid buying two 1.75 liter bottles of Rite Aid brand vodka and a gallon of Donald duck orange juice. If that ain't living the good life, I don't know what is!

Sadly I can find cheaper cigarettes closer to home. The store did appear to be well stocked and…read moreserviceable and the staff was friendly and courteous. Just a note; as of this posting they are charging $85/carton for Marlboro Red 100's... I can get them for $75 in the SJ area.

My boyfriend and I hung out in Santa Cruz for Labor Day and we decided to hit up some smoke shops…read morein the area. He's always looking for new smoke shops to add to his collection. We were actually walking back to our car when we spotted this place. Thank goodness I found it the tree branches were actually blocking part of their store front! We were greeted by a guy who appeared to be working by himself. There were a few customers that came in but he let them know he'll by with them after he was done helping us. The ambiance is pretty cool - very plain but chill, Ty Dolla Sign was playing. The guy who helped us showed and recommended a lot of things that my boyfriend wanted. Pricing is very reasonable and they label their pieces. Thank you Needful Things! We'll be back in the future. :)

Bought a bong because I was in need of one, guy sold me a 150$ bong that was 85$ at 831 smoke shop…read more Don't be me and do your research about the products you buy.

Bought an excellent pipe there. Still using it months later. 85 characters? I said what I wanted…read moreto say in 55! The rest is just filler so I could post my review. Yelp has some stupid policies!

It's not even a smoke shop or nicotine shop anymore. Not…read moresure what happened.. Either the license was lost or something else... But no nicotine products are sold here anymore.

I quit smoking and only vape a bit now so I gave these guys a try. The place is tiny, like the…read morevery front of a home. There is an old fire place behind the kid at the counter, funny, but they have a ton of stuff in there. The kid at the front was super nice and recommended the best Hawaiian fruit tasting juice I have ever tried. MMMM vaping it right now.... Thanks for the great and friendly service bro!

They never open on time. If they can't be there at 10:30am then change the hours. It has happened…read moreto me every time I have gone.

Great selection of cigars from higher end Fuentes and Olivas to budget friendly Casa Garcias and…read morePrize Fighters.

This smoke shop needs to train their employees. I bought a hookah tabacco and the flavor was not of…read morea good quality so next day I went to returned it. Employee refused to accept it even though no where in the receipt or the in the store was a sign explaining their hidden no return or exchange policy.

I called and I got a good sense that the other person on the line helping me stepping into my shoes…read moreand getting, "the sense", of what I was looking for. The person helped me and then followed up with a call like he said he would and just what I needed. Tx

I stopped here on my way out of town after a visit. I actually walked out of a shop right before…read morecoming here due to customer service. I'm glad I did. This shop was absolutely solid. The dude running the store when I walked in was on top of everything. Welcoming, knowledgeable, and honest about products, just a solid dude. Not my first time in that area, when I'm back I know where to stop.