I recently had a small job (4 windows and 2 doors) installed. The installers removed all the old windows, installed the new ones and they look great! The front office Staci and Vivian were a pleasure scheduling everything with they made it simple. read more

Discount Door and Window - Door and trim look amazing. We used our painter though. - Windows Installation Near Me - San Diego, California

Since the owner, Alan chose to respond to my review, I'm responding too. The court did Not rule in Discount Windows favor. It was ruled that Discount Windows did not complete the work and I did not have to pay the full amount. I paid them over 50k, they never completed the work and the owner, Alan, continues to deny any wrongdoing. Do your research first! Read reviews. So many other Window, solar and door companies to chose from.. Stay Away from this Company!!! read more

Discount Door and Window - This is how the windows were stored for months outside before they were installed. Yes months... - Windows Installation Near Me - San Diego, California

I purchased a simple fiberglass door for my garage and had it installed recently. The door does the job, closes and locks okay. The installation cost for the door was $450 and it took about 2.5 hours to remove the old door and re-install the new one. Most of my issues have to do with the workmanship of the installation. The attached photos tell the story. I believe there was an overall lack of finesse with the installer. Cracked/torn drywall, trim gaps, scratched deadbolt handle, scratched the metal door frame in several places, dinged up my new outdoor trim in a few places with hammer marks, and a poor quality caulking job on the outside. I wish I would have just bought the door and done the work myself, so that was a lesson learned. Now I'll spend probably an equal amount of time as the install took trying to fix things up and make it look better. read more

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We are so pleased with our gorgeous new shower doors from discount door and window. From the moment we called for a price quote, we had quick and attentive customer service, a very fast time between order and installation, and careful and meticulous install. The product is absolutely beautiful and has transformed our bathroom. It is by far our favorite part of our bathroom remodel and we cannot recommend discount door and window enough. We especially enjoyed our interactions with Chris Walden, he is so knowledgeable, personable, and made sure we had an excellent experience. The value was great as well. read more

Discount Door and Window - Beautiful new shower door - Windows Installation Near Me - San Diego, California

Alan responded promptly to my request for an estimate on a garage entry door. While here he asked if I had any other concerns he could address I pointed out problems I was having with my double entry doors, and also my sliding glass door he was nice enough to go get his tools and adjusted the sliding glass door making it easier to open and closed. When my door arrived Eliot and Brody 2 very nice young men did a beautiful job installing the door and addressing problems I had with rain water coming in the garage. Eliot was able to address my entry door concerns. They left the work area clean and took the old door away JOB WELL DONE THX read more

Alan and Viviana were very helpful in getting me an estimate that beat the competitors bids. No upselling on the quote, which was nice. The sliding door arrived quicker that estimated by a couple of days and in great condition. Installation was quick, professional, and worked with my schedule to get it delivered quickly. The Installers went above and beyond and installed a trim around the door and caulked the perimeter very neatly, additionally they cleaned the area when they were done. One downside to the company was time management, I was notified about an appointment time and while I took time off for the appointment I was not met at that time. Installation 5/5, Timeliness 3/5, Communication 4/5, Cost 5/5, Lead time 5/5 - overall 4.4/5 read more

This good shop's quote was way below two others - more than half of a glass/mirror showroom's - and finished faster than I was told. My go-to now for picture frames, and windows and mirrors. read more

This company is a JOKE. I have been trying to get my warranty info and have been hung up on (by the owner Allen) as well as told that I would be contacted and then never contacted. On top of that, when they put our solar in, they not only put in too few panels to cover our house energy use (even though I asked for extra energy), they didn't tell me that I needed a circuit breaker upgrade or it would "pop" all the time and not collect energy. So now I have to check our panel MULTIPLE times a day just to ensure the solar THEY INSTALLED is actually collecting energy. When I spoke to Allen today, and was clearly frustrated from trying to get info all week, he told me that he didn't want to talk to me and HUNG UP ON ME!! Not only will I NEVER use them again, I am going to be warning EVERYONE of their incompetence and lack of respect for a customer who paid IN FULL at the time of the work! read more

I received my quote for replacement door and windows within a timely mannor . I spoke to a lady by the name of Viviana and she was very pleasent to talk to and answered all my questions. I had my quotes with in a couple days. I was very satisfied with my answers and pricing. I would recommend "Discount Door and Windows" to friends and family!!!. 100% read more

I picked discount door and windows because it's cheaper than others. I have 12 windows done. I've seen how sloppy the installer and doesn't cleaned his area before he goes to another windows. I cleaned my kitchen counter full of aluminum shavings and dust. I have to show this guy how to removed the tape residue from window stickers. He left trash all over my yard look at the pictures. That just a few. Molding is not caulk. Look at the picture. One of the windows is cracked. I have to wait two weeks for replacement. Everything is covered with molding so you don't see how it was built. But I knew because I was looking and watching this guy. I am not going to recommend this place to anyone. this place to anyone. read more

I ordered windows for my condo and the process was so easy. I was quoted then I placed the order of windows which took 8 days ! I was satisfied with the windows and the time it took to receive them. I'll be ordering more windows for my next project with discount door and window. read more

The only thing fast was the cashing of my check. Poor customer service/ communication via email/ calls not returned in timely fashion ( still waiting on a return correspondence on when the job will be finished ). read more

The window install was ok -- no paint touch up on the original frames but I handled that myself. The first cracked window took a few weeks to get replaced. Second cracked one is on going for months now. Bath window was supposed to be frosted but isn't. And they did the worst solar install I could ever imagine. Contracted for ground mount but after a YEAR they couldn't get approval so against my better judgment I let them do a roof install. I told them I didn't want it on my tile roof because I didn't believe they could do it without causing leaks. I was correct --- water poured through my recessed lighting ruining the new drywall and also around the vents. After 4 attempts there is still some seepage on the trusses during heavy rains. I guess Alan is done with with the customer service stuff. I would have canceled the order but they had half of the entire payment up front . read more

I needed to some vinyl windows for a project and found Discount Door and Window through Yelp. I was hesitating on buying from them because of their reviews but I was desperate! Luckily, their office manager helped me order all my windows and I was able to pick them up in less than three weeks! I'm so happy with my new windows! 10/10 would definitely come back for a quick job well done! read more

I called this company to get 3 windows replaced, they were absolutely amazing. From the start of the process to the end I knew exactly what was going, I didn't expect the windows to come out so well, but I was not disappointed! They did an amazing job, they were promo, fast and even cleaned up the mess after. My wife was very happy with the work we had done; will definitely use them again if I need anything else. read more

DON'T use Discount Door and Windows! A "two week" job turned into 2 1/2 months, they did poor work and didn't fix their mistakes-empty platitudes were abundant. https://discountdw.com/ read more

I ordered 2 std doors in early July. In late August, Discountdw.com indicated the doors were delayed due to Covid but were now in production - would ship soon. Now, it is Oct 20th - no DOORS. No one picks up the 800 phone# - no email responses. Discount Door/Window have no trouble taking your money but never delivered the product! read more

Robert responded right away to discuss the project; he asked more questions, and we determined they could not help with my project. Appreciate his responsiveness and insights. read more

BUYER BEWARE! Read the one star reviews and you will see a consistent theme of poor products, poor service, and poor installation. Given the variety of door and window professionals in the San Diego area, you can do better than this. Much, much better. DO NOT DO BUSINESS WITH THIS COMPANY! read more

I had all the windows in my condo replaced by this company. One window never closed properly and now it leaks when it rains. After weeks of trying to get in touch with these people for service, I'm told that a service call will cost me $150 for the first hour and then $75 for each hour after that. If you use these people, make sure you read the warranty carefully. Their "lifetime warranty" only covers manufacturer defects - not their sloppy installation. A reputable company would stand by their work. Don't be taken in. read more

Excellent, customized windows at a hard to beat price. Ordered online and got exactly what I ordered to the exact 1/4 inch. Did the installation myself, so can't speak to that portion of the store. As far as the final product, extremely pleased. read more

Very professional and affordable! Great people great customer service to work with. They are Very detailed in their work. I am so happy with result. I highly recommend. read more

Discount Door and Window were super easy to work with. Even though I changed my mind on the door design after my initial order, Joselyn was extremely helpful and understanding. The door quality and Mike's installation were top notch! read more

The salesman was not very good in keeping me informed regarding my closet door order. I had to call him for every update & he Never .returned my calls. Kept giving me a different price each time. There price was not very reasonable in the end. Would not recommend them or use them again. read more

PayPal stepped in and refunded my money. I still don't know if they ever made my window. Some people just find themselves in the wrong line of work, and these people should not be doing online sales. read more

My property manager recommended I replace 36 windows on my rental from this company she had done business with in the past. I got two other bids from companies I heard advertised on TV and the radio and Discount beat them by thousands! They did an excellent job installing and coordinating with four families and my property manager. Thank you Discount! The tenants and I are very happy! read more

AVOID THIS PLACE Sleazy, underhanded, dishonest people. These people have called to bother me in the past, and did so, very rudely, lying to me, again today. Rude, dishonest phone solicitation, even though I am on the "Do Not Call" list, and have been for years. They lied about this, saying that "it did not come up on my list." An outright lie. Also, they continue to bother me with their obnoxious soliciting, even though I have previously, very pointedly, told them to stop calling and bothering me. First a female, then a male on the phone. They addressed me by name. I asked them where, exactly from whom, they got my name and address. THEY THEN LIED, by telling me that they had been to my house to give an estimate. Not true, and I told them so, and I asked again, where, from whom, they obtained my name and number. THEY LIED AGAIN, A DIFFERENT LIE, by telling me that my phone number had belonged to somebody who had my phone number before I got it. Pretty damn stupid to say that, since they addressed me by name. That was a dishonest, childish, patronizing, outright LIE, told to me in order to avoid telling the truth about where they got my name and phone number. Tell that company to lay off, to leave me alone. If they are a member of BBB, then they should have "F" rating. Terrible, DISHONEST people. AVOID THEM AT ALL COST read more

NIGHTMARE EXPERIENCE!!! WE HAVE NEVER MET SOMEONE SO INCOMPETENT AND UNETHICAL. READ THE FOLLOWING FOR ALL THE RIDICULOUS DETAILS. July 2011 - We purchased 2 Amsco Renaissance composite sliding glass doors from Alan Holsapple (owner) for $6600.00. Alan helped us pick doors with the pine interior look that we were seeking, and the entire process from selection to installation was professional and simple. We are very pleased with the way the doors look. Our contract states "Lifetime warranty. Lifetime labor." Feb 28, 2014 - There is a big rain storm and we discover that one of our doors is leaking. Rainwater is entering from the bottom right corner of the door. My husband calls San Diego Door & Window and the receptionist tells him a claim needs to be opened with the manufacturer. March 3, 2014 - I call back and ask to speak with Alan. He receives my call and says that he will come out to look at the leak because that is the easiest initial course of action. We schedule an appointment for that Friday, March 7 March 7, 2014 - Alan arrives and pulls out door track to apply silicone to the area where he suspects water might be coming in. He tells me to do a water test in a few days. March 10, 2014 - I do a water test and discover that the door is still leaking in the same area. I call Alan and we schedule another appointment for that Friday, March 14th. March 14, 2014 - Alan arrives and pulls out the door track. He applies more silicone and plugs one of the weeps. He also cuts open an additional weep to facilitate water drainage from the track. (Water is pooling in the track and not draining.) He tells me to do a water test in a few days. March 17, 2014 - I do another water test and the door is still leaking the same amount of water. I email Alan and he responds with the following course of action "I guess we need to pull the door out, put in a sill pan, and re-install the door. ... I just talked to Francisco, and he can plan on Tues the 25th. He'll arrive between 10 and 11.." March 25, 2014 - Francisco arrives and tells my husband that there was a nail through the baseboard into the vinyl that he initially thought was the cause of the leak into the house side, but it turns out it wasn't. Francisco explains that there should be unobstructed holes to allow the water to drain outside of the house -- there is one small hole on the left side and another small one on the right that had been covered with silicone by Alan. Francisco added a third hole in the center, but water still wouldn't completely drain out -- it would drain to a certain level, then about a quarter inch would remain in the tracks, and water would leak into the house. Francisco determined that the door wasn't completely level, which prevented complete drainage, and would need to be reinstalled. Francisco water tested the other sliding glass door and discovered a leak as well. Both leaks appear to be coming from the corner where the sides meet at a 45 degree angle. For both doors, Francisco suggests installing a drip pan to prevent water leaking inside -- this is a more permanent solution to silicone.\ Francisco says that he will update Alan and we will be notified what the next step will be. He does not pull out the doors or install a sill pan. We also email Alan a follow-up recap to the appointment. March 27, 2014 - Alan sends the following email: "Chris and Amy, I had a chance to talk to Francisco. He said that the six foot wide door (A) is no longer leaking and is draining well through the new and the cleaned weep channels. The second door (B) should be sealed and drilled in the same manner to cure any leakage issues. Then we will water test the doors by closing and locking both doors and spray testing the doors with a liberal amount of water. There must have been a communication breakdown between Alan and Francisco because our door is definitely still leaking as nothing has been done to fix the leak! We schedule Alan to come out on April 1st. April 1, 2014 - Alan arrives and we do the water test to show him the leak. Alan exclaims "That's a big leak." In looking at the door and seeing that it is not level, Alan begins to wedge material under the interior side of the door. He sees that Francisco has removed the silicone that he had previously applied. Alan reapplies silicone, even though he states that that is not a permanent solution, and he offers to drill more weep holes... He also said this past visit that a sill pan is not the best solution. We all noticed that water does not drain from the track. January 2015 - Long story short, Alan never fixed the problem or honored his warranty. We had to pay a competent door company to fix the doors out of pocket. Please do not trust this person, regardless of the company he happens to be posing behind. read more

We ordered windows from these guys and they gave us the vinyl windows without the trim at this point it took two weeks to receive them so I said screw it and I have them install it anyway even though I didn't like it without the trim so what I did next is unbelievable I told his installer does he want to make some side cash and I used him on my next project without going through Discount Windows so he charged me $40 a window installed instead of 120 haha I will now go through his installer for Windows I will not go through discount Door and Window now that's karma for you thank you read more

I guess I should've read the reviews before using this company. I used them to replace the sliding glass door that was shattered. They came and measured the glass themselves so I'm not sure what happened. They called me two weeks later to schedule an appointment and then showed up an hour and a half late, after I had left work early to be there. They took off the old door and when they went to put on the new glass they had the WRONG SIZE! After waiting another 2 weeks for the right size they were this time 2 hours late showing up. There were no apologies or anything offered to me for their several mistakes. I would not recommend using this company. read more

Mike and Taylor did a fantastic job installing our new kitchen! Mike really had some great suggestions/observations along the way that we really appreciated hearing! read more

I must admit if I read the previous review I probably would never have hired this company for my window replacement. However, I'm so glad I did! The estimate I received was almost $3000.00 less than other estimates I had. The only problem I had is that I was given a time frame for installation, and I never received a call to schedule the install. When I called I was transferred to the installation dept where they setup my installation date. I think a call should be made by them not me to setup my install date. The installer came out and did a fantastic job with the installation. He took his time and was very professional and thorough removing the old windows and cleaning up any mess left behind. Give them a shot the windows look great and seem to be excellent quality. read more

This is a follow-up to my prior review. After finishing my updating and painting of my house I finally had Window Washers come out and do my windows. It was at this time that they told me that one of my windows that this company installed was defective and had many marks, scratches Etc between the two panes. I called the office and asked them what their warrenty was on their glass, and the gentleman said lifetime which I find hard to believe but I'm sure it's at least 6 months which is how long ago the windows were put in. When I talk to Viviana she asked which window was defective, the tempered glass or the regular glass. I was a little confused because I paid for both to be tempered glass. Obviously they screwed me on one window. She told me they would make me a new window and she would get back to me tomorrow . After waiting two days I never heard from her, and when I finally did talk to her she made it sound like I had done something to damage the window which is impossible since it's in a cathedral ceiling room. I asked her to please send the owner out to look at it and she said they're just too busy to do that even though my house is only 10 minutes from their business. She told me she'd get back to me and I waited 5 more days and she never did which is the same treatment I got in June when I tried to get hold of them. This company is dishonest and they have the worst customer service I've ever seen in my life. Do not get involved with them! My next step is going to the BBB. read more

I hope I can update this review with better news. I ordered the door about a month and a half ago and that practice went well. However it was supposed to be delivered today at 7:30 and at 9 AM I am still waiting. That is worrisome enough but when I called the company there was no one there who even knew that there was supposed to be a delivery. The guy who answered the phone said that there was only one person in charge of installation and they were not in. Therefore no one knows if anyone will be delivering the door. It is a nightmare for me to get time off so this may mean I won't get the door for months. Will update. read more

10/6/17. I set up an appt with Robert and waited and waited and waited. I wasted three hours of my time at home...waiting for at least a phone call. No phone call. read more

My beautiful double entry wood doors were ruined by a break-in. I did a lot of research and plenty of homework into doors. When I ran into this company online and saw that they had what I wanted at a reasonable price (mine is called: Entry Wood Double Door with Lite), and since they are not far from me, I made an appointment to visit them (even though you can do all your ordering online). I met with Alan who was great to work with. He helped me choose the correct color of stain and make a great choice in doors (I had three that I liked from online) and a great choice in door knobs and hardware. All the wood doors are made of solid Brazilian Mahogany and the set I chose have gorgeous window glass in them, as well. Not only did they arrive on time, not only did Augustine and his son Auggie come on time to install, but the doors were absolutely beautiful--even better than my original doors, even better than I expected. Everyone was great to work with from the gentleman who came out to measure, to the awesome staff of office personnel. But I especially want to say that the door installers Augustine and Auggie were amazing: I didn't get pre-hung and so they had to cut them perfectly to fit in the existing frame. OMG they did amazing work, true artists and craftsmen--thank you! Thank you, Alan, and everyone at Discount Door and Window. It is so appreciated and I will definitely recommend you to others. read more

My overall experience with discount window and doors was outstanding. Alan was very helpful and patient with all of my questions. After getting a few quotes, it was clear that they have the best value. We ordered fiberglass French door replacements and are very happy with the quality. We also used their installation services. The installer Augustine was a perfectionist and took the necessary time to install the doors correctly. He was able to install doors on the existing frame which is no easy task. They work flawlessly. He was also very meticulous and clean. I highly recommend their services. read more

Worst costumer experience of my life! Avoid Discount Door and Window. I ordered one window. ..it's been over three months now of their mistakes and avoidance and I have yet to receive the proper window. I would have thought they would be apologetic and compensate me for this obsurd amount of time I've waited, but they just don't care... the owner especially. It's better to pay a little more elsewhere. This is a rip off for sure. read more

One word...amateurs! The worst company I have ever done business with. The absolute poorest customer service and follow through. Go somewhere else, spend a little more if you have to in order to avoid dealing with this company and their shoddy customer service and delivery of goods. I ordered a single hung window over 2 months ago, the money to pay for the window cleared my bank within 48 hours, but I'm still dealing with these degenerates to get them to provide the product I ordered. I have been patient, professional, and available for communication with them, but have not gotten the same in return. Further, any attempts to get a phone call or email back on the order status is met with silence. This includes response back from Rebecca the associate that originally took the order, Allen - the owner of the company, and pretty much any other associate of this company I have ever spoken with over the last 2 months. Buyer, be very wary of dealing with this organization and take your money elsewhere to a professional organization, an organization that knows what the basics of customer service should be. I do not write reviews, but the experience with this company warrants my time to write this review to hopefully save someone else from having to deal with this company. I will even take the time to file a grievence letter to the BBB and pursue legal action if product is not delivered within a week as I was just told. Take my words of caution and go elsewhere for your business. -David Gideon Carlsbad, Ca 11 Oct 2012 read more

I was told this company bought San Diego Door and Window, who sold and installed windows for us in 2004. I called because 5 of the Great Lakes windows had seal leaks leading to condensation inside and a dirty look to the windows. Alan said they would help us with the warranty claim (lifetime) and am hoping this goes smoothly. I will update this post as things move along. read more