Called and made an appointment. I was told an arrival window of 12-4p but would receive a phone…read morecall prior. Around 8a I received a call and asked if they could send the plumber. I said sure and two plumbers arrived approximately 15 minutes later. Upon first diagnosis, I was told this was out of their scope of work and I could be put in contact with someone else outside of American Plumbing. Then, I was asked for the $65 service fee. Please note that there is a 3% credit card fee that they do not tell you about when you schedule the service. They also accept cash and check. Luckily, I had a check. After the plumber went to his truck and spoke to his supervisor on the phone, I was informed that his supervisor instructed him to perform a drainage check. However, he did not have the correct tool so he left and returned. The drainage check cost $225 and turned up nothing. Again, I was informed that the scope of work is out of their wheelhouse (even though I explained the expected issue over the phone). The plumbers themselves (although seems as though one was just a shadowing apprentice) were nice and tried to find the issue. The company though, should be clearer about payment terms and using the information from the client and plumber onsite to determine if services can be rendered and not continue to perform work just for the money. Honestly, I would not use this company again, but am not discouraging others from giving them a try.

My issues with American Plumbing are still unresolved. After finally figuring out it was the water…read moreheater all along, Terry is now trying to charge me another $1250 for labor to install the replacement heater. The same cost as the heater itself, which is being replaced for free under warranty. Additionally, Terry refused to do any further work until I removed this review. Which isn't going to happen. DO NOT WASTE YOUR MONEY AND TIME WITH THIS COMPANY. DO YOURSELF A FAVOR, FIND A BETTER PLUMBER.

I called them out to do a repair on the master bathroom toilet. It took them two days to figure out…read morewhat was wrong when they did they had to redo some plumbing to the septic system in the process of doing that they removed an 1 1/2 line to my aerator system. This is a rental property, so I didn't notice that it was removed for several months. It took me over a week and a half of constantly leaving messages for their office manager Todd to actually return my phone calls. Now they are denying removing the piping for my aerator when it was clearly there and working before they came and installed the new plumbing. Between the poor customer service and a technician that is clearly lying I will never use them again Yes you sent two employees out after. One gave me another estimate and the second one which I was there with him agreed that the new piping they installed was right where the piping for the Aerator was. I'm guessing someone came in the back yard and removed it and also unplugged the aerator that's been installed for the past 7 years.

If you have a true emergency don't call this company. They never called me back or come out.read more

Quick response and very professional! Fixed the issue with our toilet! Definately Recommendread more

Professional, Efficient, Thorough and Budget friendly Trinity restores FAITH in putting the…read moreCustomer first and providing quality work.

Plumber done a great job.. on time and finished in a timely manner…read more. only thing we didn't like the price was a little high..

This team has done work for me a couple of times. They stand behind what they do and are a friendly…read morebunch to work with. This company is my "go to" for plumbing needs.

Great service, fixed the problem, and did free inspection of all areas in home plumbing areas in…read more home. Left the yard on very good condition after digging to fix my problem. Very professional representatives of company came out. Highly recommend.

My usual guy who does plumbing wasn't available but recommended this business. When your great…read moreplumber makes a recommendation, you know you will be taken care of properly. This held true. Immediate response. Service with 3 hours on a last minute call. Very affordable. Friendly service. I couldn't be more pleased. And a system that is working again! Hallelujah

I highly recommend Randy with Acadian Rooter. My toddler put a toy in our toilet and made it stop…read moreworking. On a Friday morning I called probably 10 different plumbing companies to get an estimate, only one answered with a high price. I then called another who recommended Randy and I called. When we told him the problem we were having he came out within 2 hours of us calling and had the toy out and our toilet working within 15 mins! So fast and efficient! I will definitely use him again if I ever need any more help! Thank you so much Randy!

Had a tankless water heater installed and Water purifier…read more Also had a plumbing issue at a 50 yr old home we purchased. We value Superior Plumbing with their work ethic and timely manner getting the jobs done. Highly recommended Superior Plumbing for any of your plumbing needs. We are a 100% satisfied customer!! These guys know their stuff.

Three attempts were previously made to clear the drain, myself and two other plumbers. To no avail,…read moreit was still plugged. After one more attempt that resulted in the washer drain backing up in the laundry room, I called Superior. The Superior Plumbing team came to our home to clear out our drainage system and arrived on time, as promised. They made an attempt to clear the line and found the line was still plugged with grease and lint. Instead of telling us what needed to be done and going to another call, they told us what needed to be done and went to get the tools they needed to finish the job. They came back, jetted the line, and restored our sewer service. Highly professional and extremely capable of doing amazing work. We recommend you call them first. Thank you, Superior Team!

We really appreciated Ed. He called us back in a timely manner, scheduled a time and was extremely…read moreefficient. He was also helpful and explaining the issues that we had. We will certainly reach back out to him in the future.

I used Ed to replace my tub faucet knobs, toilet fill valve, and a rocky toilet. He was very easy…read moreto contact, and communicated via text which is really convenient. I explained that I didn't want to go over a certain budget, and he got everything done in a few hours under budget. He was very nice and kind. He also accepts card or cash. I recommend him to any on in Baton Rouge.