1. Discount Tire

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    Gillette, WY

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    Discount Tire

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    White's Energy Motors

    White's Energy Motors

    (23 reviews)

    If I could rate negative stars, I would. Had to start recording our conversations with them (and…read moretelling them I was doing so) because they lied to me multiple times about my vehicle. Three months later I STILL do not have my vehicle. Bout to go pull it from their lot and trailer it to Denver. Ridiculous. At one point they told me they had no record of my vehicle ever being there. Awful service.

    I am extremely disappointed with the assessment and overall handling of my vehicle…read more I brought my truck in to have the tailgate latch repaired and to run an engine diagnostic. I dropped the vehicle off at 8:00 a.m. and was told the assessment would take only a few hours. However, I did not receive any communication throughout the day. When I called at approximately 4:30 p.m. for an update, the staff member I spoke with was unprofessional and dismissive. I simply wanted to know what had been diagnosed, the estimated cost, and whether the tailgate latch repair had been completed. At that point, I was informed that the tailgate latch had not been repaired and that the shop had identified nearly $8,000 in additional issues. I advised them not to schedule or proceed with any repairs and stated I would come in the following morning to discuss the findings. I arrived at 8:00 a.m. the next day and explained that I intended to seek a second opinion. The same staff member remained unprofessional and then stated that someone from my crew had accessed the truck overnight and tampered with the tailgate. This claim is completely false. My crew and I were over 100 miles away and did not return until that morning. When I inspected the truck, I found that multiple wires had been cut and an additional bracket had been broken on the tailgate--damage that was not present when I dropped the vehicle off. As a result, the cost to repair the tailgate increased by an additional $500-$600. When I asked whether the vehicle had been vandalized on their property, I did not receive a clear or appropriate response. I requested the return of my truck and informed them that I would be taking it elsewhere for another evaluation. I was only given the manager's phone number, and despite waiting all day, I have yet to receive a return call. Given the circumstances, I believe a police report for vandalism occurring on their property should have been considered. The lack of communication, accountability, and professionalism throughout this experience has been unacceptable. Note: This platform requires a star rating, but if it were up to me, I would not give any stars.

    Discount Tire - tires - Updated July 2026

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