Start to finish great service, great price, great product! Here's there secret: hire great! I had interactions with four of their employees and each one did their job well! Awesome job guys! read more

Came out to my car, and realized my tires was going flat again. Someone had told me discount tires fix that part of the tire that touches the road for minor things like nails for free. I went in at 4:30, they told me an hour and charged me nothing. Not only were they courteous and attentive, they got me out of there in an hour and I was able to make it to my job interview. They didn't hassle me about selling new tires, all they did was tell me how long my tires had left and that I want to get them re-checked before next winter. As someone who doesn't know much about cars, I appreciated being informed and easy-to-understand terms, reality of my tires, and a timeline for when I needed to fix it. I will be buying all my tires from them from now on. read more

I did my research and knew you guys had the best price on nittos. I went in there to get them and your boy Duncan killed it. He helped me each time and when I was waiting in line the next day I see this man running though the parking lot carrying tires to help customers. If Duncan isn't the manager then he needs to be now. That man does work!! read more

Just had my tires balanced and for the fourth time they shake so bad on the hwy I can't even do 70mph ! I stopped at other DT locations and they rebalance them, then it drives great. My family WONT BUY another product from that store !!! read more

Can't say enough good about this place went in for a tire sensor and was informed my tires were not safe. Never would have known ... the tires I needed were going to come out to like $600 they worked with me and found some decent used tires to make it more affordable but still making driving safe they have no idea how much that was appreciated I would deff recommend them to anyone ... and thank you to josh for going above what you had to just just to help out a stranger it's truly appreciated read more

Absolute best customer service I've received anywhere hands down. Stephen went out of his way to help us out making numerous calls to make sure we got our difficult to find tire and wheel fixed and back on the road as soon as possible. Would definitely recommend!! Great service and got us the best price around. Highly highly recommended!! read more

The Service was excellent and a very efficient operation. The tires were the lowest price I could find anywhere. It was a good experience and the next time I need tires I will go back. read more

Today our daughter met with a study group at the library. As she was leaving she could hear her tire leaking air. Just moving near here from California for school and not knowing anyone or about any particular tire shop she programmed Discount Tire into her gps as it had good reviews and close enough to drive to. They fixed her tire which had a screw in it for free! Made these parents 3000 miles away happy she was taken care of. Thank you Discount Tires! read more

Great prices on tires but continually a 2 hour or more wait to get them rotated. I've tried 3 times this week but still a 2 hour wait. No matter the time of the day it takes forever. Might be switching to NTB or Firestone because they get me in and out 30-45 minutes. Before I could leave I had to show them they rotated them incorrectly. Never coming here again. Rather spend more money for better service. read more

Thank you to Cole and the amazing staff at Discount Tire in Madison Tennessee for getting my tire repaired in a very timely manner. Y'all are literally the best run business around and your customer service is second to none. Anyone who buys their tires anywhere else is missing out on a great experience. As always, we will definitely be back! read more

My first experience with Discount Tire in Gallatin and I am not impressed. Came in with a flat. Was told wait time was 90 minutes so I decided to leave the tire. Before I left I was advised I needed 2 new front tires because outer tread was worn. Neither of these were the flat one. With less than 18k on vehicle I was surprised to hear that and decided not to replace the tires until I'd had time to think about it. Then came the call telling me the the flat could not be repaired. We discuss tire options & I tell them I'll be there in 15 minutes. "Austin" tells me he'll put me on the list to shorten my wait time but that didn't happen. When I arrive I'm told 60-90 minutes but 2 hours later I'm still waiting. All total it took 2&1/2 hours. There were other things said which made me feel not everyone was 100% honest in their representations. This makes me wonder....could my tire have been repaired? Did I really need new tires? The jury is still out. read more

My first experience with Discount Tire was to repair of a flat last year. Even though I had bought my tires elswhere, their Neighbor policy, they fixed it for free. No plug like other tire stores, they do it right with and Internal patch. You rarely see that these days. Decided then to move my business to Discount. My daughters car was the first move of my several cars to Discount Tire, and the service and courtesy she received was was greatly appreciated. This week I needed tires on my vehicle. First visit was extremely courteous service, they had to order the tires, and set an appointment for the next day. I arrived and was greeted by a different saleperson. On writing up the order, he made a salespitch for the "certificate" for tire repair. The day before I had been under the impression the tires had road hazard. His Pitch was the road hazard was prorated. The certificate was good "...until the tires are bald. If anything happens, you run them on a flat and ruin the tire, damage the tire in any way,we will replace it. It was good until the tire was bald....". I asked several times and he assured me it was good until the tire was bald. Today while filing the rebate for Michelin tires, I actually read the "certificate" which is good until the tire is 3/32 or three (3) years. While I can understand a coverage until the tire was past a servicable tread, I was surprised by the time limit. The sale pitch never revealed there was a three (3) year limit. That would have influenced me not to purchase if I had known. Seem to be VERY good people, BUT beware of sales tactics regarding the certificate. May have been a misinformed sales person, or intentional misleading me, I will never know. I will be back for the courteous service provided, but will be very cautious in the future and ask for in writing. They were honest in the promise to have me out in 30 minutes, I could almost set my watch by it. Thought I had finally found a truly honest tire store, but apparently the commission monster even lives at Discount Tire. Still recommend them. They are better than the other guys. Just be cautious in their promises regarding the certificates. read more

Our experience has been that the employees have top notch customer service skills. Today, I got a new set of tires from them. At every step, they walked me through what was going on, how much it would cost, and why it needed to be done (without talking down to me). When I ran into a problem with my tire pressure sensors after I'd left, they were extremely responsive and apologetic. They did what needed to be done to fix it, and explained what had happened. When I left, I think at least 3 employees personally checked that I was satisfied before I headed out. This was while they were really busy. I understand little things can happen, no one is perfect all the time. It was their response to the mistake that made the difference! This location has always treated us very well, and this visit was no different. Thanks! read more

Great service.. Had and appointment for 4pm, I had new tires and was on my way in 30 minutes. They even put tire shine on them. Will be back for sure !!!! read more

Stopped in here yesterday, for a tire leak, the staff is awesome and friendly. Had me in and out quickly with the tire fixed and all rotated, no charge. Thank you!!! read more

Anthony was amazing. Service was great. Very efficient and honest. Would definitely recommend and will be back for all my cars' needs!

Customer service here is amazing. Every time I come here they are incredibly friendly. Never high pressure sales. Always work with me to get me tires within my budget. They offer great products at a reasonable price. I can stop in any time for a free rotation and tire pressure check. And they always get me in and out pretty quick. I wouldn't go anywhere else for tires! read more

Couldn't be happier with the service here... The employees are kind, enthusiastic, and certainly professional. I honestly drove all the way up from south Nashville because I read all the reviews about this place and am pleased to say my experience is the same. Will definitely think about returning in the future even in spite of the long drive here. Thanks guys! read more

Discount Tire - Tires Near Me - Madison, Tennessee

I had the misfortune of going to Discount Tire on this past Friday because I was driving from Georgia and hit a pothole on the interstate that tore up my tire. I was going to Portland to pick up my mother to continue to Louisville Kentucky for a funeral. I purchased the one tire but I have never experienced so much aggressive and harassment from sales people. I explain the situation and they continued to try to pressure me into buying the whole set a tires. It was so bad that when I walked outside, another female customer approached me and told me that she couldn't believe the scare tactics and aggressive sales pitch that continued, even though on numerous occasions I had told them no. I had to been by my local Nissan dealer before leaving Atlanta regarding my tires and he had told me I was fine to make the trip and could actually wait one more oil change before purchasing new tires but they continue to tell I wouldn't be safe to drive to Kentucky and back to Atlanta with the tires that were on my car now, that I needed to buy a new set. Not only did I drive to Louisville Kentucky with no other problems but I also drove back to Atlanta Georgia with no problems. I explained to them over and over that I did not want to spend that amount of money at this time I would have handle when I get back in town with my dealer or with the discount tire in my location. But again the aggressive sales tactics continued, even to the point of offering me to open up a credit account to get tires put on my car. Now I understand why the AAA technician Who put the spare on my tire told me to try Walmart first, and use discount tire as a second option. I should have followed his advice but I wanted to get tire replaced as soon as possible. I would not recommend this location to anyone because I feel they will push you into purchasing something that you don't need because they must be working on commission. Good customer service but awful, aggressive and harassment by the sales team, especially if you're a woman. This experience was so bad, I don't know if I will ever be a patron of Discount Tires again, especially not this location. I warned my mother, sister and nephews who live in Portland Tennessee and cousins who live in Gallatin and Hendersonville Tennessee to avoid this location. read more

Pepboys quoted me $557 for new tires. Got them here instead and paid about $397. FIVE STARS!!!

This is by far the best tire service, they are all friendly and helpful , thy give you the best option and with your tires you have balance for free and you can get this certificate for like 10 dollars that if anything happens to your tires they replace it for free, discount tires is the best read more

This place runs as fast as a Nascar crew. Very good prices that no dealer could match. This is the only place we go to for tires or tire repairs. Highly recommended! read more

Good prices. Make an appointment. But I am SO tired of my Tire caps disappearing.!! Careless? Reckless? Or just don't care?

These folks were absolutely fantastic! I stopped by on my way to Indianapolis when I realized I had ran over a nail. I stopped in maybe 10 minutes before they opened and there was a line outside the door. at first I thought it was weird but now I understand why. Everyone in there was so nice and fast working. Very friendly and you could tell they were happy to be there and helping you out! They had my car patched up in 20 minutes regardless of the line that was out the door. They also checked my other tire pressures without me asking them too and fixed a couple that were overinflated. Really great place. I am in the process of moving to Nashville and I will definitely make the drive from Nashville to this location just because of the service alone. Would highly recommend this place! read more

I have taken my last two cars here and have always been satisfied with the prices and service. This time I brought in a car new to me that I had not purchased tires from them. I had a tire leaking down quickly and a sensor light that was not easily reset. They fixed the tire. I expected to pay for this service. They said no charge and they had reset my sensor light! Great service. Worth the wait. They do things right here. Their prices are competitive and the service is outstanding. read more

I ordered 4 new tires online and set the appointment for Thursday of the same week. When I arrived on that day, all when as planned and they had me out of there in less than 1 hour! I was very impressed with the service and the cleanliness of the facility. These people are a class act. Do not hesitate to call on them. read more

2:00 o'clock appointment and it is 3:06 and the truck is still not in a bay. When I ask the guy about the problem with this he lied. Totally not cool. read more

The staff here are awesome! They're courteous, friendly, and helpful. Service is fairly quick too. The staff seem to be very knowledgeable as well. They offer great benefits for the tires and usually have rather reasonable prices. read more

The staff is so friendly and nice. The prices are reasonable and they provide several complimentary services. They patched my flat tire for free and let me know that I would probably need new tires soon, but didn't pressure me to buy new ones. Overall, a great experience. read more

Free flat fix, treated as a paying customer . Set appointment online. Free coffee and bottled water. Customer service was unprecedented. Had me back on the road before I got comfortable. read more

Excellent customer service - Every single employee cares about your experience and outwardly loves their job. The owner and managers should be very proud of their team. There are plenty of tire places around, but we will be back thanks to the amazing team of professionals they employee. read more

You should never take your car anywhere else. I have been taking my cars to discount tire since my first car, and lived in 3 different states. The service is unbelievable and every employee is outstanding. It's nice to have a place in the auto service industry that sill cares! Good job guys! read more

Don't bother to schedule an appointment. They don't pay attention to it unless they are really busy. I had an appointment for 8 am so I could get to work. I arrived at 7:45 am and was the first person through the door when they opened. I watched them service 5 cars (walk-ins except for one I believe) before mine was ever pulled into the garage and they completed a 6th one before mine was done. That one had 4 tires replaced. Mine was only 2. Today was day one with the new tires and there is vibration as if they were not balanced. We'll see what happens after a few days. I don't really want to have to go back and spend more time out of my schedule. read more

Clearly there is plenty of backing for these guys but I just couldn't resist. They are the absolute nicest and really take the intimidation out of tire buying and service. I will buy my tires for nowhere else. read more

Yesterday when I went to leave work, I noticed my right, rear tire was flat on my truck. I aired it up at the office but noticed that the hole in the tire was big enough that you could actually "hear" the air leaving the tire. I jumped on the interstate hoping I could make it to Discount Tire (located in Madison, TN) in time for them to repair my tire, I b ought the tires there and knew they would fix it for free. (a service that comes free when you buy your tires from them) As luck would have it, I got caught behind a wreck on the interstate which had traffic at a crawl. My stress level was through the roof! This was just a little after 5:00 p.m. and my ride to get there would normally be about 25 minutes. By the time I made it to Discount Tire, it was 5:55 p.m., they close at 6:00. I walked in and was immediately greeted by one of the workers who asked how he could help me. I told him that I knew it was closing time, but I had a tire in need of repair. He replied that it was no problem. He took my keys after getting my information, pulled my truck into a bay, and my tire was fixed. It only took about 20 minutes. During the time it took to do the repairs, I noticed there were still other cars being worked on, the guys in the repair area were hustling about, joking with each other, and apparently enjoying their jobs. I kept thinking that they must treat their employees well for them to have this kind of attitude. I cannot say enough about the customer service and the enjoyable experience I've had with Discount Tire! read more