well. my issue was 3/4 solved but that's my own damn fault cuz I'm broke. Antonio was amazing to deal with. he got me what I needed within budget. I will definitely be back to budget brakes. read more

Antonio caught an attitude with me when I wasn't willing to fork over $1,000 in repairs. Started mocking me to the shop employees when I asked them to put my car back together so I could leave. Then, he started grilling me about why I came in the first place. Message received! I will never step foot inside another Budget Brakes, especially not this one with Antonio on the desk. Shouldn't have to pay to be treated respectfully. read more

EVERYTHING! The location at4700gallatin pk is the only one I been to and I can honestly say that my experience was awesome Antonio is great guy and very helpful Eric is the shit so great to to deal with... professional and personable as well he went out of his way to make sure I was straight the whole crew is awesome I wouldn't do business with any other business than this one so good that I wish that they offered every vehicle service that you could possibly need thanks guys!! read more

Antonio was very thorough and honest about what I needed. I became a widow just over a year ago and my fear was that I might be taken advantage of but he showed me what needed to get done so that I can be safe on the road Thank you Antonio and the Budget Brakes crew read more

I need a new rotors and brake pads for my 2019 CX five and three different quotes all over $600 with bringing the car in. Kingdom gave me a quote for rear rotors and brake pads with the pads guaranteed for life for under $400 . they came to my house within five minutes of the appointed time had new rotors and brake pads installed within an hour fluids checked master cylinder blood reset electronic brakes. They were neat clean and the best part was they didn't my garage rather than waiting in the shop it took them less than one hour. I've use mobile service with Mercedes-Benz, Ford, and GM. This is the first independent I've used an M well pleased with the results read more

great/fast work, kind/honest folks. used them for brakes and a tire rotation. recommended.

I should have taken photos they never changed my brake pads or rotors spent over $600 dollars total waste of money I had to go out and purchase them myself and looked at them being changed in amazement budget brakes lied didn't do anything to my vehicle there is no way in good faith I could ever recommend them the East Nashville location to be exact read more

The team at Budget Brakes was awesome! They were very transparent and went above and beyond to make sure I understood everything that was going on with my brakes. They didn't try to upsell me or pressure me into getting anything else while I was there. They even stayed after they were closed to finish the work on my car. It's great to see people still have integrity and care about your stuff as much as they do their own. read more

Needed brakes quickly before a long drive moving to the Pacific Northwest. Great service and able to fit me in. The technician also showed and explained everything without mansplaining or judging which is always refreshing. Only criticism is that I was somewhat led to believe it would have been quite a bit cheaper by the person I spoke to on the phone the day before, but they were comparable with other local repair shops. read more

Guys helped me out and actually showed me the brake pads on my car so i could see what was going on, they helped me out with making sure i could afford their service and get back on the road quickly. the guys at the counter was super nice! read more

Free brake inspection.Best service. They fully explain the issues with brakes and the work involved. They are busy but quick. Honesty and Value in one! read more

I am very dissatisfied with the treatment that I received from the Charlotte pike location . I called to set up an appointment with this location and I asked what the price of brake pad replacement would be , Brayden asked me what the make and model of my car was and I told him I had a 2022 Kia Soul, he said $100 ea h axel for brake pad replacement so I take it it 2 days later .. they did an "inspection" and told me my car needed $800 worth of work .. he said I needed new rotors in the back and my front ones needed to be resurfaced .. I oooked at the rotors myself and even felt of them , not one groove , indenrion or anything!! nothing!! (also my brakes had not been grabbing or pulsating or screeching at all) So I said no thank you I just want to have the brake pads replaced ... whwn I got the total it was $300!!!!! he stated that he told me $100 per axel and up!! I was totally lied to and he did nothing about it .. I called the customer service and they state that they will send me a $50 check in the mail for my "trouble" ... I will update , when and IF I see a check .. that still doesn't put me at the $200 I was quoted , but at least it's something.. I don't recommend this place or will I ever use them again!! read more

Whoever checked me in was so patient, positive, and helpful. Had my alignment done quickly and at a good price. Even emailed a $25 off future service coupon. Will definitely use again. Kudos to Budget Brakes for alignments! read more

My entire experience here was wonderful and they guys were great and very friendly and even stayed after hours to make sure my car was done!! They fixed everything on my car that needed fixing without trying to sell me things I didn't need. I love the honesty and the great prices! Will be a loyal customer for sure!! read more

Shout out to Damon for seriously being the biggest help to me today! He was friendly, informative, and overall took really good care of me. I'd definitely recommend this place for any brake issues you may have! It was a great price and great service. Also, very quick! read more

After reading the other reviews, I guess it depends on who you get at the counter. My experience here was very positive. I only dealt with a dude with long hair covered in tattoos, but the service was great. He was very friendly and helpful. Price was very reasonable. My car is back on the road and everything works as it should. No issues at all. If you need brakes, I would definitely recommend this place. read more

Had some work done yesterday and they tested everything out to make sure that it was working correctly. However, the next day had some follow up issues with the front brakes and they covered the repair at no cost for me. Amazing service and they were very straight forward with me as to what they found. Definitely the place to go if you're needing work done. By the way we were traveling from several hundred miles out of town and they seemed very concerned about the possibility of us getting out on the highway and having an issue. read more

I wanted to get my brakes inspected..so I stopped by this location as it was the closest place when I googled "brake repair".. I walked in on a rainy morning ..I was the only car in the parking lot and the only customer when I walked in the door..there was 1 open bay. When I walked in and asked if I could get my brakes inspected, without ever lifting his head up or looking at me I was told the only way he would be able to look at it is if I would drop it off and come back. It seemed odd for a location that was empty of cars and customers. This budget brake location does not ever have to worry about me spending my money here! read more

Went in with brake trouble, paid $500 for new rotors and sensor. Drove away and had same exact problem with the brakes. My fiancé took it back to see if they could adjust what they had done. They still didn't fix the problem and proceeded to lie to my fiancé telling him that they had told me they may not be able to fix the problem. Why would I have spent $500 if they had told me that. I don't care how nice the people are at a brake place. I want them to know how to fix my brakes so I feel safe driving the family around. read more

I had an appointment the next day for my brakes, But I managed to come in the day before. Everything was fine until the guy told me the quote, Which was 532.00 dollars, I just went in for brakes and one rotor, Then he proceeded to tell me that my steering rod was about to break. Which i didn't believe because you know when thats about to go out. Places like this do that to get more money out of your pocket, Using a lie. On top of that I had to wait 2 hours for them to get the parts to even fix my issues in my car. Next time I will do the work myself, I ended up spending 250.00 extra I didn't have to. Cause the guy lied about my steering rod. Most of the mechanics I know show you the issue on your cars, So you know they not gouging you, These guys didn't. Worst experience ever!!! This was the first time, I ever visited this place and the last. Never will return to this place. Do your homework before you come to places like this. read more

Price was what we expected to pay. NO ONE wore a mask who was working there! If you are concerned about following COVID protocols for keeping customers safe, I'd advise you to go elsewhere. read more

Terrible made appointment got here 20 minutes early have to wait an hour and a half why do they have option to make appointments

Management was great, Steve always recognises me, and it's not like I'm in there alot. They gave me a lot of info, and a tech came and showed me specifically what they were going to do and why. There coupons are also great. It was less expensive than the Midas quote and timely. I'll be going back when necessary. read more

My car started making an awful dragging noise. I figured it was my brakes. I took it to Budget Brakes and Steve was super helpful. They showed me what was wrong with my car and spoke to me about my options. Steve never made me feel pressured. He saved me so much money as I know Firestone would have charged double. I would definitely recommend this location to all my friends. read more

I took my car to Firestone and they told me I needed all new brakes and rotors at a cost of $750+. Decided to take it to Budget Brakes instead. After they replaced my brakes, I asked about the rotors and they not only said I had plenty of life on them but showed me the computer measurements. Paid almost half as I would have at Firestone. It's nice in this day in age to have a shop that is HONEST. I will be a customer for life. read more

Very friendly service. Went there to replace front brake pads and one caliper. The price was reasonable compared with other chain stores.

Honest and fair, knowledgeable about more than just brakes, cheapest alignment in town, had damage to strut and tie rod after hitting curb, they were able to repair all and at an okay price...use industry standard Hunter Hawkeye Alignment machine. I work closely with those in the auto repair industry and that is as good as it gets. read more

Best experience I could ever dream of. The brakes in my '97 ranger went out. I took it to firestone to get it fixed and they quoted me nearly $2000 and said I needed to rebuild the entire brake system. I took it to Budget Brakes to get a second opinion and they told me I was being lied too and fixed everything for $500. They even fixed my bent and broken front bumper for free. They were insanely friendly and really worked with me on the price and made sure I understood everything that needed to be worked on. I seriously cannot recommend this place enough. They literally saved me from selling my truck for parts seeing as I couldn't afford Firestone's price. BUDGET BRAKES SAVED MY ASS! read more

Brakes have been squeaky for a bit and were awful after sitting in a parking lot after a week. I called Budget Brakes to see if they could fit me in. No problem. Two hours later I'm in and out with new brakes. They showed me each wheel, gave me three options to choose from with an explanation of each. Great job read more

I had visited Midas down the road who told me I need my brake pads and rotors replaced in both the front and the back. Something told me they were lying. I had BB look at my brakes and they guy there showed me my brakes and told me they were perfectly fine. I really appreciated the honesty and they saved me a lot of money. read more

Got a clear answer with what was wrong with my car even though I didn't pay for the service I came there for. Friendly and helpful

Steve and his team were incredibly real, kind, and professional. They took care of my brakes and offered advice for future care and prevention. They even rotated my tires for free! Today I became a life-long customer. read more

First of all this is a small shop, for all the advertising they do you would think they could handle more volume. This is the root of the problem, don't even try waiting for your vehicle, looks like they have only 3 garage bays so your only real option is to drop it off and pick it up late in the day. No matter how early you get there you'll be waiting a " looong" time . They are very slow, with a sparse inventory of parts so you also have to wait for the parts to be delivered before they can do the work. The filthy little waiting room is no place to spend most of your day. My advice is to try another shop. Mrc read more

Always honest about what needs to be fixed. The manager Steve is great. Quick turnaround. They do more than brakes also which is good to know read more

Anytime I've been here I've always had a great experience. They walk you through and show you each piece that needs to be replaced and try to work with you if you're on a budget. I've sent friends here that have been told they needed their brakes done by other shops and upon inspection here, they were told they didn't even need any replacement at this time! Totally trustworthy and they take the time needed to explain to you as well as get the job done right. Be sure to get there early or you might not get in for the day. If you can leave your vehicle there, that's probably your best bet! read more

Stopped in because our daughter's brakes were squeaking. They took all 4 tires and calipers off, checked the brake pads, added air in the tires. Let us know the brakes were fine. No problems, no charge. Very professional and trustworthy! read more

I went to this location a few months back to have an alignment done. I called ahead and was told I could bring my car by and that it wouldn't be an issue. Well, a few hours after I dropped it off I received a call from the front desk employee. He told me that there was an issue with my car and that it was going to cost roughly and extra $70 for them to fix it and align it. I was hesitant so I asked if I could have a second and call back with my decision. The guy IMMEDIATLY started to get rude and told me I had to give him an answer right then because they were closing. Never in my life had I been spoken to like that from someone I was paying to fix my vehicle. I promptly told him to take my car down off the machine and forget the entire order. Luckily my father is a mechanic and after getting off the phone with the rude employee I called him and asked if the issue was something he could fix. Turns out the thing they were going to charge me to fix is actually part of the alignment process and isn't supposed to cost extra! I took my car to NTB and got the alignment done without any issue or additional cost. I would NEVER recommend this place to anyone. read more

Drove the vehicle all the way home no brakes. Local service station charged me $50 to fix the busted line.

Went with my boyfriend to try and get an alignment, he walked in and waited 20 min for them to let them know if they could do it , just to be told that they couldn't do it for him. Predominately white employees.. and he came out and said they were being totally racist and I saw when we pulled up how they looked at him getting out of the car it was obvious there was some discrimination.. read more

Steve gave me a GREAT deal for new pads AND rotors. Called around before I came and this was cheapest I could find anywhere! They are fast and extremely friendly and honest. If you need new brakes, come here for a quote before you get ripped off anywhere else! THANK YOU! read more