Came here last year for blood draw for wellness screening related to work. It was scheduled. They…read morehonored the time of the appointment. I didn't have to check in using the kiosk. I was worried because it didn't seem to be very use friendly or intuitive. I read the recent reviews and complaints about the check in process. The phlebotomist was effecient.

I am amazed that this business got 3 1/2 stars. It is hardly a customer friendly organization. They…read morehave moved heaven and earth to have a minimum number of employees, so after awhile I found myself screaming at robots.The menus they offer to move you through the line do not address my needs, and probably not those of many people. I am now in line with a 40 minute wait to ask my question. I will soon be searching for an alternative.

My experience was very positive. I was a walk-in, so I expected to wait, but they took me in right…read moreaway. My phlebotomist was very professional, and very friendly. I warned him that I was a hard stick, but he was able to find a vein on the first try. This site was a little hard to find. It's located in a rather large office building with no signage, and the inside was a little like a maze, so make sure you remember the room number.

Despite the bad reviews, my experience was totally different as I walked into the office, I checked…read moremyself in at the kiosk. All the instructions were easy to follow and to check myself in. I waited approximately five minutes before my name was called. I went in and the phlebotomist was friendly and explained everything she was doing. After the blood draw, I paid my bill and left overall, I was in and out and under 15 minutes.

I highly recommend this location; it is a wonderful place to get immediate primary care. It would…read morebe my first choice any time. The office is open, airy and spotlessly clean. The reception area is calm and welcoming and the people in reception are responsive and courteous. My doctor, James McCombs, was personable, friendly, and concerned. He listened to me carefully and examined me gently and with focus. He ordered appropriate tests , prescribed appropriate medication and referred me further to specialists. I am very happy with how my appointment was conducted and again, highly recommend this location.

Once you get in to see someone it's fine. However, getting there you have to go through an…read moreincompetent staff. I made an 11:00am online reservation. I waited and waited. I got up to check, and instead of checking me in, the person canceled my reservation, then denied doing it. Not the first time this type of error has happened here. Definitely not on the ball.

The professionalism is horrible! These are the rudest people to ever walk this earth. They have no…read morepatience on phone calls. The belittle you and try to treat you like a child when speaking to you?

Not affiliated with Rush hospital. Should not use Rush hospitals name in the lab. Already too much…read morefraud is going in Covid 19 testing.

The receptionist this past Saturday and today was so so kind!! I hope she see's this and knows her…read morelighthearted banter made a rough morning a delight. Both physicians assistants as well as nurses that took my vitals were both great. I also appreciated the first one started with a low dose of stuff and told me to come back Monday if it didn't improve. This time I also made an appointment so it was a much faster wait. This place has long waits during busy times but they are honest if the wait is going to be long. I work in customer service and I was impressed how kind they were even around frustrated folks. Thanks y'all!

The male front desk associate is condescending, unprofessional and rude. The majority of female…read morestaff are exceptional yet, it is the male staff who lack experience & professionalism. Robert Mazalewski, PA exhibits the most ignorant, impatient, unwavering arrogance that appears to be adopted by the aforementioned male associate. The facts are clearly established as, their rating is indicative of the quality of, and their attention to, patient care, "the office experience" & accuracy of service. Do yourself a favor, and don't waste your time. You will be better served as this location lacks the capacity, competence and credibility to serve the diversity of the community in which it is centrally located. I was inconvenienced to return and wait an hour, standing in the waiting area as Robert Mazalewski, PA, lacked the intelligence or expertise needed to accurately input my name & address as shown on my State Of Illinois Drivers License. He failed three times to enter the information accurately. An administrative mistake (a typographical error), which could have been easily avoided, had he checked his work. Taken the limited effort to dedicate a couple minutes to check his work. I was 1of3 other "patient customers" to have some "issue" to occur as I waited and others were made to take time out of their day, to return and address the rude, time-robbing "Gate Keeper" who, like the P.A., blamed the female staff who work within the Lab, for issues that clients experienced. No Ma'am! The issues are with you Sir's.

Good place for research studies, and I've done many. I did a Covid vaccine study with them.read more

Great place all the way, I have had the pleasure of meeting very kind people who really care about…read moreyour health needs as it relates to the study as well an individual.

I made an appointment because I've previously been here and had to wait because I didn't have one…read moreat the time and learned my lesson. Coming in today, someone came in after me without an appointment but was immediate brought back and taken care of. Now it is 30 minutes from my appointment time and I'm waiting to see a doctor still. Places like this should stick to their policies so people who do it the right way don't get burned. I'm giving it a bump up in stats because I just met with a doctor finally and she was wonderful. The doctors are always great here, at least.

I had a billing dispute and it was impossible to reach a live person. The phone numbers on the…read morebilling invoice and on their website are only to an automated payment system and you cannot reach a live person in their billing department. This is impossibly frustrating, in fact, infuriating. It's not professional whatsoever. I do not recommend them and I will not be a repeat customer.

I'm not convinced they're not a big scam. Very unprofessional set up at the testing location in…read morePhoenix, and while I received the results of the rapid antigen test in about 10 minutes (on 12/23/21), I am unable to create an account to login to get the PCR test results. Numerous emails to them remain unanswered. I'm currently (1/5/22) on hold "waiting for the next available agent" to see if I can reach them by phone. I'm not holding my breath. You should find another lab for COVID testing! Update: I was finally connected to an actual person, after being on hold for 45 minutes. I explained that I really didn't care about accessing their patient portal and to just cut to the chase and email me the PCR results directly. I actually rec'd an email from them tonight (1/6/22) with an attached and PW-protected PDF with the PCR test results! Color me surprised!

Update: January 27. Still waiting for our results. Still…read morewaiting for our PCR tests done on December 29, 2021 at the Long Beach, CA location. I've tried calling dozens of times and no one answers, tried emailing and haven't gotten a response. We did at home tests that were negative, but would like to know for sure. Annoyed that we wasted our time and that although it was a free test , they must be getting paid somehow. Also, the testing site was poorly run and very unprofessional. That should of been enough for us to turn around and leave, but at that time we couldn't find a place to get tested and our appointment elsewhere had gotten canceled because of the rain.

A great place to get any medical tests you may need done. They do x-rays, ultrasounds, and many…read moreother services. The doctors are great here and will do a wonderful job.

I have been receiving tests here for 10+ years. The ultrasound technician they have working there…read moreis amazing and has been with the company for as long as I have been going there. She has a lot of knowledge, very professional and experienced. The staff is extremley nice and professional and organized. I would highly recommend this place as I have heard nothing but good things about it.