Beautiful surgical facility. I felt like I was at home very friendly people friendly doctors. They…read morewere very conscientious of your concerns needs and questions.

Worst place ever Dr. Vargas was rude and disrespectful made me feel uncomfortable and over two…read morehours late from my appointment

I've been to St Francis on many occasions and only had one bad experience. I've been there for PT…read morefor two shoulders, a knee and my back. PT at St Francis is Awesome!!! I've been there 3 times for the ER. Twice my experience with the Dr's has been efficient and diagnosed well. Sadly, there was one time in the ER where I was diagnosed by a NA and it was wrong and I was prescribed a medication in the Mycin genre. I am allergic to any drug in the Mycin family; which I had written down, is in my folder and I told them verbally. The drug prescribed to me could have killed me and if it wasn't for my Pharmacist at Walgreens on Broadway, Ann who is the freaking BEST!, she saved my life. I would still recommend the hospital beyond this one bad experience.

The male front desk associate is condescending, unprofessional and rude. The majority of female…read morestaff are exceptional yet, it is the male staff who lack experience & professionalism. Robert Mazalewski, PA exhibits the most ignorant, impatient, unwavering arrogance that appears to be adopted by the aforementioned male associate. The facts are clearly established as, their rating is indicative of the quality of, and their attention to, patient care, "the office experience" & accuracy of service. Do yourself a favor, and don't waste your time. You will be better served as this location lacks the capacity, competence and credibility to serve the diversity of the community in which it is centrally located. I was inconvenienced to return and wait an hour, standing in the waiting area as Robert Mazalewski, PA, lacked the intelligence or expertise needed to accurately input my name & address as shown on my State Of Illinois Drivers License. He failed three times to enter the information accurately. An administrative mistake (a typographical error), which could have been easily avoided, had he checked his work. Taken the limited effort to dedicate a couple minutes to check his work. I was 1of3 other "patient customers" to have some "issue" to occur as I waited and others were made to take time out of their day, to return and address the rude, time-robbing "Gate Keeper" who, like the P.A., blamed the female staff who work within the Lab, for issues that clients experienced. No Ma'am! The issues are with you Sir's.

I had a billing dispute and it was impossible to reach a live person. The phone numbers on the…read morebilling invoice and on their website are only to an automated payment system and you cannot reach a live person in their billing department. This is impossibly frustrating, in fact, infuriating. It's not professional whatsoever. I do not recommend them and I will not be a repeat customer.

Waited an hour to be seen after making an appt. No apology. Just overall not the greatest…read moreexperience. I'll be going somewhere else.

I did a walk-in test at a Long Beach, CA location which sends samples to this lab, and the rapid…read moretest was easy. They do both rapid and PCR, except I haven't gotten my PCR results yet and it's been over a week. No one answers the phone (it rings forever) and no email responses either. Get tested elsewhere.

I thought I had put this review online weeks ago but better late than never…read more My husband had a PCR Covid test at one of the popup locations about 3 weeks ago. He thought he had signed up for a test at Rush Hospital but didn't and didn't want to wait. The person greeting patients (obviously a salesman) had his mask pulled down. His response when I asked about this was "I just had Covid so I'm good." Only one of the testing staff was wearing something vaguely like a lab coat. We did not get any receipt or documentation of the test. His result did not come fast but he did get them. Negative. Just to make sure he also had a test at Rush later.

Excellent service and friendly staff!I felt very comfortable here and will be back for any future…read moreappointments

I visited this place for a specific reason and was told misinformation about the after math. When I…read morecalled back to have a follow up done because of complications the lady was rude. I was told that I would have to pay to be seen again. Unacceptable because the lady that I last saw didn't even know what she was talking about and the lady on the phone confirmed this. I'm upset and I typically don't write bad reviews!

My experience was very positive. I was a walk-in, so I expected to wait, but they took me in right…read moreaway. My phlebotomist was very professional, and very friendly. I warned him that I was a hard stick, but he was able to find a vein on the first try. This site was a little hard to find. It's located in a rather large office building with no signage, and the inside was a little like a maze, so make sure you remember the room number.

The waiting room is disgusting. it's very small and crowded. (It's a good place to get Covid!)…read moreThere is no human to talk to - just a kiosk. there is no info about where the restroom is located. in spite of having an appt., you wait and wait and wait! Horrible experience!